Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

El cliente tendrá que pagar el total de la reserva.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Clock Hostel And Suites

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

The Clock Hostel And Suites is one of the most innovative places in town according to the new styling in hostels around the world, backpacker but no that so, cool and comfortable facilities, semiprivate dorms with blackouts, connectivity, outdoors patio with an amazing hot tub (jacuzzi) and our amazing staff and host guiding our guests through their visit to the city.

The Clock Hostel And Suites is located just a few blocks away from the iconic Clock Tower within the walled city in Cartagena, Colombia. So close to restaurants, bars, 24/7 grocery shopping, museums and coffee shops.

Each room hold 20 dorms (single, double and penthouse). Each rooms have 3 unisex bathrooms. On the other hand we also have 2 suites with private bathroom, tv Directv and Netflix. Every dorm or suite includes kitchen, free wifi, air conditioning, locker, jacuzzi – hot tub, chill room with games and tv, washer-dryer machine.

The Clock Hostel And Suites Policies & Conditions:

Cancellation policy: 24 hours before arrival.

Check in from 15:00 to 23:00 .
Check out 12:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.
The maximum period of stay is of 14 days.

24 hours Reception
Taxes not included for Colombians, 19% of IVA.
No curfew. View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.6

  • Location 9.7

  • Staff 8.9

  • Atmosphere 8.4

  • Cleanliness 9.3

  • Facilities 8.7

Latest Reviews

  • 10.0


    14 Aug 2021
    Danielle at the front desk was a rockstar. All of the staff was so friendly and willing to help us at every turn! Specifically, my partner and I do not speak Spanish well and were trying to book boat tickets to Casa en el Agua. A staff member read the directions for us, called the hostel we were going to, and helped us every step of the way to ensure we got to where we were trying to go. Have nothing but positive things to say about the Clock Hostel and would love to stay there again!!
    USA, Female, 18-24
  • 10.0


    18 Jun 2021
    Hands-down the best location in the old city of Cartagena!!
    Ethiopia, Male, 18-24
  • 10.0


    17 Mar 2021
    Todo maravilloso. Sobre todo el personal. Go Alex Go! :)
    Slovakia, Female, 41+
  • 9.7


    12 Oct 2021
    Nice steampunk themed hostel in the heart of the old city of Cartagena. All beds, privates and dorms are in the same room with the private being on top of the bunks. Breakfast was pretty small but free. The showers/bathrooms were very clean. Big shout out to the staff member Jesse for all his help! Highly recommend you stay here when in Cartagena.
    Canada, Male, 41+
  • 9.7


    25 Sep 2021
    I was at this hostel before the pandemic, and just returned. It is just as great as it was before.
    USA, Male, 41+
  • 9.7


    08 Mar 2021
    I loved it! The staff were extremely helpful.
    Slovakia, Male, 31-40
  • 9.7


    25 Feb 2020
    The staff here were amazing. I had problems with my flights and they were incredibly helpful. Thank you in particular to Ivan who was a superstar and did everything he could to help. The beds were also very comfy and I loved the privacy. There are definitely people around to talk to as well if you you want to make friends. Great location on the edge of old town. Easy to walk to the cool area getsemani
    Australia, Female, 25-30
  • 9.4


    18 Feb 2020
    Definitely a party hostel. Comfy and private beds. Would stay again.
    USA, Male, 18-24
  • 8.9


    24 Feb 2020
    Great location. Very friendly staff- Laura and Juan were brilliant, absolute Ballers! Highly recommend the pub crawl, we had a smashing time. The only thing they can improve on is to increase the water pressure of the showers. Showers took longer and the queue kept building up delaying our plans for the day. But I highly recommend this hostel for Cartagena.
    India, Male, 31-40
  • 5.7


    19 Oct 2021
    Located in the middle of the red light district. Be prepared to be approached by street vendors that want to sell you drugs every 5 meters. When I checked in the staff did not really explain anything to me. That there are some activities I learned randomly when I saw them written on a board. There are 3 Bathrooms (1 toilet + 1 shower each) for 40 people. Every morning, no matter what time you have to queue (when I was there not even all beds were booked).
    Germany, Male, 31-40
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Cable TV
  • Common Room
  • Dryer
  • Hot Tub
  • Iron / Ironing Board
  • Microwave
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Mini-Supermarket
  • Restaurant
  • Wi-Fi