Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The standard cancellation policy is 48 hours. For non-arrivals and late cancellations after this period a one-night charge will be applied.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, College / University If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/10

The Custom House

252 Haven Road , Nelson, New Zealand
Book more than 7 days in advance for Free Cancellation.
7.0
  • Nice Location
  • Brilliant Staff
  • Good Cleanliness
Read all reviews

Property Description

BEST LOCATION; The hostels city/waterfront location is 13 minutes walk to the center of town, on the waterfront and close to the beach. The best of all worlds, arrive in town, call us then relax as we come to pick you up. Enjoy the following (ALL FREE) Wi/Fi & computers, 65' TV, Sky, 600 movies, Xbox, Bicycles, Laundry, Local phone, Pool and Foosball tables, Coffee & tea, Car parking and camping gear (to loan).

The recently restored historic 120 year old Customhouse is spacious and has a full kitchen with ovens, bread maker and all other appliances.
Surrounded by waterfront either jump off the wharf into the sea next door or walk along the waterfront to the beach for the day. Close by are cafes, fresh fish shops and Nelsons best (award winning) fish/chip shop is next door, We are at a main pick up and drop off point for many chosen activities including the Abel Tasman National Park. We also offer a booking service, bar on site, indoor and outdoor relaxation areas as well as all the activities and sights the Nelson/Tasman area has to offer. We look forward to seeing you soon.

The hostel provides a variety of secure bedrooms both shared and private with common television, kitchen, dinning and lounge rooms. Our rooms are clean and all beds have laundry pressed linen and duvet's.

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Reviews & Ratings

  • Value For Money 6.9

  • Security 6.6

  • Location 6.6

  • Staff 7.8

  • Atmosphere 6.8

  • Cleanliness 6.3

  • Facilities 7.8


Latest Reviews

  • 8.6

    Fabulous

    26 Dec 2017
    Great Hostel! Huuuge TV with tons of films, free xbox, pool and table tennis quite industrial kitchen, but I guess that's fine washing machines weren't working when I was there which is a minus Location: right in between beach and city, so quite good actually! Rooms were clear and crispy downside: wifi .... come on it's 2018 unlimited wifi is a thing!
    Germany, Male, 18-24
  • 7.4

    Very Good

    06 Jan 2018
    Your standard hostel bedrooms, kitchen way too small for the number of guests. Had a free pool table and ping pong table which was a great touch . It’s basically a kiwi experience stop with new people everyday .
    England, Male, 18-24
  • 6.3

    Good

    21 Apr 2018
    Nice quiet place but kitchen really dirty
    Belgium, Male, 41+
  • 4.6

    Rating

    05 Jan 2018
    Bathrooms don’t meet the basic needs for a hostel this size. 1 cubicle toilet and 2 showers for male. Downstairs bathrooms look like they’ve not been cleaned since it was built. Kitchen is very very small. WiFi is super slow. And that’s if it even works for you. Not sure about these people praising the WiFi. Bed comfort very hit and miss. Staff were very nice. Lounge area is nice (pool table, ping pong, Xbox, tv), but doesn’t make up for the rest. Get the basics right first.
    England, Couple, 25-30
Read all reviews

Facilities

Free
  • Free Internet Access
  • Free Parking
General
  • BBQ
  • Bicycle Parking
  • Cable TV
  • Common Room
  • Hair Dryers For Hire
  • Jobs Board
  • Outdoor Terrace
  • Parking
  • Self-Catering Facilities
  • Washing Machine
Services
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Internet Access
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
Entertainment
  • Pool Table

Policies

  • Credit Cards Accepted
  • No Curfew


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