Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

The Dear is an old property in the city of Puebla which was renovated to offer a better service to the client making it more comfortable, new, adaptable without making it lose its homey touch. Some of the few amenities that the house has to offer are a couple of indoor common areas, bathroom, kitchen and a small open area on ground floor, laundry room, and a terrace on the rooftop.

The property is located in downtown Puebla, a few blocks away from the cathedral and right in front of one of the most important parks around downtown, it’s one of the oldest parts of the city, location is key as most of the points of tourist interest are walking distance. As the house was renovated keeping the old Puebla style with some new details, there were a lot of services that were implemented to make the clients more comfortable and try satisfy all their necessities.

There’s five rooms total, three of them are ensuite and the other two share; capacity is for two people in each, with the chance two extra people on a sofa bed in two of the ensuite rooms, queen beds and a double bed in one of the rooms, with all bedding. Each room has its own AC as well as it’s own working area and a rest area. We offer cleaning services, open kitchen and multiple common areas focusing on the guest comfort.

The Dear Policies & Conditions:

Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00 to 19:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit cards, debit cards. This property may pre authorise your card before arrival.

No pets
Taxes included.
No curfew.
Non smoking. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 9.8

Latest Reviews

  • 10.0


    25 Apr 2022
    It has been one the best hostel that I have stayed in so far ( I have stayed in many all over the world.) Location was really good, the owners were very responsive and there was a staff on site ( Lovely Dona Esther.) The pictures don’t do justice to it. I actually stayed in La purificador hotel the night before, but I prefers this place ( it has more of a bed and breakfast sans breakfast feel to it. Highly recommend it, especially for solo female travelers over 30.
    USA, Female, 31-40
  • 10.0


    08 Aug 2021
    Very welcoming accomodation at the heart of Puebla - it’s been recently renovated so everything is really clean and new, it has even got a picturesque rooftop terrace. The host was super friendly and we were free to use all appliances of the building as well. Lastly, the place is super safe as it is on the inside of a courtyard that is closed by gate, in addition to every room having locks too. All in all a really good experience and can only recommend staying there - will definitely come back!
    Luxembourg, Mixed Group, 25-30
  • 10.0


    25 Jun 2021
    Our experience at The Dear was incredible! Definitely the nicest hostel I've ever stayed at - the house is beautiful and wonderfully decorated. It is centrally located, quiet, and has everything you. need (spacious kitchen, super clean rooms/bathrooms, balconies etc.). The hosts are beyond kind and generous - giving us amazing restaurant recommendations, flexible with check-in + check-out, and really communicative. This was such a great stay and I would highly recommend it!
    USA, Female, 31-40
  • 10.0


    20 Nov 2019
    This hostel was AMAZING. While I only got to stay 2 days, the rooms are beautiful, and right in the center of town. Everything is walkable, and the staff are the most amazing people. I had a few problems and had to check in very late and they drove over to let me in, and even beyond that, I had to leave my luggage there, and ended up somewhere else, and the staff safely drove my luggage to another spot so I could pick it up. They are so sweet and incredibly responsive and willing to help! 11/10
    USA, Female, 18-24
  • 10.0


    01 Nov 2019
    The Dear is genuinely the nicest hostel I’ve ever stayed at. Beatriz and Mari made us feel right at home in their beautifully decorated hostel and were helpful with their recommendations. A perfect place for people looking for a relaxing few days to explore Puebla from a central location. We are looking to return soon. Thank you so much for a wonderful stay.
    England, Female, 25-30
  • 10.0


    27 Oct 2019
    We absolutely loved our 2 nights at the dear (home away from home). This boutique hostel is in a Greta location, the interior is super cool and the loung and kitchen makes it feel like a luxury apartment rather than a hostel. Beatriz and her family were so welcoming and helpful and went above and beyond to make our stay in Puebla extra special, would highly recommend. We can’t thank everyone at the dear enough!
    England, Female, 25-30
  • 9.7


    23 Dec 2019
    Very nice and friendly owner. Her name is XXX. Good Hostel, would recommend.
    Austria, Mixed Group, 18-24
  • 9.1


    08 Apr 2022
    I am so glad that I choose the Dear. Very quiet, nice bedroom with a bath inside, very clean! Feels like home. Daniel’s Father and son were very friendly and helpful. I definitely recommend this place, especially if you like a quite and peaceful place to stay. I will be Back next year.
    Brazil, Male, 41+
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Common Room
  • Dishwasher
  • Dryer
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Wi-Fi