Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Welcome to Downtown Hostel.

Best located one!
-Walking Distance to Bacalar Collective Taxi.
-Walking Distance to Caye Caulker - San Pedro Water Taxi.
-Free Shuttle to Flores Guatemala and Belize Bus Station. (Marlin Espadas)
- In Downtown, Near Market and Mexican flavored areas of town.

Now you can read. ;)
The Downtown Hostel is a fully renovated hostel, new beds, new kitchen and fully functional, huge terrace, nice common room and very comfortable, we also have a huge TV for watching Netflix movies during your stay, also in the terrace you will find a nice chill out open air area where you can smoke, the hostel is equipped with high speed internet. Our access is automatic and 24/7 access, front desk is from 8 am to 11 pm.

The Downtown Hostel is the best located hostel in town, we are right in the heart of Chetumal, very near of the most important touristic and transportation spots in the City, we are 300 meters away from the harbor to get the water taxi to Caye Caulker and San Pedro, also 300 meters from the Bacalar taxi Station, we are in the middle of banks, grocery stores, very near to local market where you can find all organic food to cook in our fully equipped kitchen. Simply walking distance from everywhere

We have two fully equipped dorms with all the necessary amenities and services to ensure to our gusts and travelers a great stay within our facilities. We are sure that you will find a clean and comfortable hostel with us and will be glad to host you and help you in your trip plans!

The Downtown Hostel Policies and Conditions
All bookings with no active phone number, or no email replay will be immediately cancelled

Cancellation policy: 24 hours before arrival.

Check in from 15:00 to 23:00.
Check out before 11:00.

Payment upon arrival by cash,
Credit card Payments require 4% Plus
This property may pre-authorize your card before arrival.

Taxes included.
Breakfast not included.

16 hours Reception.
No curfew.
Smoking only in the specific area
Age Restriction: 18+, 18- should arrive with an 18+ family member View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.7

  • Security 9.2

  • Location 9.3

  • Staff 9.4

  • Atmosphere 8.1

  • Cleanliness 8.9

  • Facilities 8.7

Latest Reviews

  • 10.0


    03 Feb 2020
    Chetumal is definitely not a place to be on Mexico, but the hostel is great. Large and clean rooms with air con, and a great terrace to hang out and meet other people. Frank was a great and well connected host.
    Germany, Male, 25-30
  • 10.0


    29 Jan 2020
    Really cool hostel in Chetumal. There were a couple of negative reviews that we saw before coming but we were delighted when we arrived. The location is great, the staff are extremely friendly and helpful. Frank is very kind, knowledgeable, and lots of fun to chat with. He has lots of tips for traveling around Mexico or into Belize. WiFi is good, showers are hot, kitchen has good facilities. There are big lockers for backpacks too. Great spot in Chetumal.
    Ireland, Couple, 31-40
  • 10.0


    23 Jan 2020
    This hostel was a fantastic first stop in Mexico. Super close to everything you would need in town and also a short bus ride from the beautiful towns of Bacalar and Calderitas. The beds are new and very comfy. Frank and his colleagues were the most gracious hosts. Excellent breakfast was also included!
    USA, Male, 31-40
  • 9.7


    31 Jan 2020
    Staff was amazing very social and easy to make friends here. Was like a family the whole stay. Rooms were good and clean beds were comfortable. Common areas good. During chill nights we watched movies and had munchies. Was just a great overall experience I did not want to leave. Breakfast was amazing
    Canada, Female, 18-24
  • 9.4


    11 Nov 2020
    Super hostel in chetumal. Run by really friendly folks. Nice dorms and private rooms and a wonderful roof patio. Perfect for travelling to Belize or checking out Chetumal, it's close to many things, like the mayan museum, malecon and avenida de heroes. We wish Frank and Veronique great luck with the hostel.
    Ireland, Male, 31-40
  • 9.4


    20 Jul 2020
    10/10! They're really working on the property, a terrace upstairs which is AWESOME! We were there during the pandemic, and so only a couple of other guests. The town is TO DIE FOR, the people sweet, but most everything closed. Lots of places to eat, and the places we were recommended were TOPS! I can imagine spending a few days here, they have bikes to rent and all the mod-cons except a pool. I don't see this town as being a 'stand alone' destination, but definitely cool stop along the journey
    Australia, Male, 41+
  • 9.4


    31 Mar 2020
    This is the third time I stay here, my first in a private room due to the virus measures and the remodel looks real nice. Daniel is a great and very friendy host. Loved how the kitchen was expanded threefold by the remodel. I would definitely stay here again!
    Mexico, Female, 31-40
  • 9.1


    17 Feb 2020
    Staff are very friendly and helpful. Rooms are clean and spacious - not overly crowded.
    Canada, Female, 41+
  • 6.3


    19 Jan 2020
    I did not have a good experience with Frank who runs the hostel. When I checked in he told me he could be contacted 24/7. I had an emergency at 5:00 am so I called him but no answer. I tried for 3 hours. He came out of his room. I told him I was trying to reach him and he became rude. Then, he said I better not write him a bad review because other people have on did. Also, a lady in another hostel told me Frank told her I caused trouble. He is unprofessional!
    USA, Female, 41+
  • 5.7


    23 Feb 2020
    I didn’t like staying here and was glad it was only for the night. The water pressure was poor or there was no water at all. Don’t recommend this place at all unless there is nothing else available
    USA, Male, 41+
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Common Room
  • Cots Available
  • Dryer
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Towels Not Included
  • Utensils
  • Bicycle Hire
  • Currency Exchange
  • Direct Dial Telephone
  • Express check-in / out
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities