Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to Downtown Hostel.

Best located one!
-Walking Distance to Bacalar Collective Taxi.
-Walking Distance to Caye Caulker - San Pedro Water Taxi.
- In Downtown, Near Market and Mexican flavored areas of town.

Now you can read. ;)
The Downtown Hostel is a fully renovated hostel, new beds, new kitchen and fully functional, huge terrace, nice common room and very comfortable, we also have a huge TV for watching Netflix movies during your stay, also in the terrace you will find a nice chill out open air area where you can smoke, the hostel is equipped with high speed internet. Our access is automatic and 24/7 access, front desk hours are from 8 am to 10 pm.

The Downtown Hostel is the best located hostel in town, we are right in the heart of Chetumal, very near to the most important touristic and transportation spots in the City, we are 300 meters away from the harbor to get the water taxi to Caye Caulker and San Pedro, also 300 meters from the Bacalar taxi station, we are in the middle of banks, grocery stores, very near to local market where you can find all organic food to cook in our fully equipped kitchen. Simply walking distance from everywhere

We have two fully equipped dorms with all the necessary amenities and services to ensure to our gusts and travelers a great stay within our facilities. We are sure that you will find a clean and comfortable hostel with us and will be glad to host you and help you in your trip plans!

The Downtown Hostel Policies and Conditions
All bookings with no active phone number, or no email replay will be immediately cancelled

Cancellation policy: 48 hours before arrival.

Check in from 15:00 to 22:00
Check out before 11:00.

Payment upon arrival by cash,
Credit card Payments require 4% Plus
This property may pre-authorize your card before arrival.

Taxes included.
Breakfast not included.

16 hours Reception.
No curfew.
Smoking only in the specific area
Age Restriction: 18+, 18- should arrive with an 18+ family member View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 9.0

  • Location 8.2

  • Staff 9.2

  • Atmosphere 7.4

  • Cleanliness 9.0

  • Facilities 8.8

Latest Reviews

  • 10.0


    05 Jul 2022
    Very clean, comefortabke hostel. I love the garden on the rooftop and the reading space
    Poland, Female, 18-24
  • 9.7


    08 Jul 2022
    Very nice hostel wich deserves to be more than a one night stay to cross the border. I wished I would have had more time to stay.
    Germany, Female, 25-30
  • 9.4


    29 Aug 2022
    Really nice hostel with friendly staff. I came from Belize and was on my way to Playa. Chetumal is perfect for a night to refill the energy for a night before continue travelling.
    Liechtenstein, Female, 18-24
  • 9.4


    16 Aug 2022
    Awesome hostel if you’re looking for a place to chill before taking ferry to Belize. I sprained my ankle and the staff were so nice giving me ointment and helping me up and down the stairs. Clean and good kitchen and rooftop. Was there quiet season only 1 other person at hostel one night but was nice to have the dorm to myself.
    Australia, Female, 25-30
  • 9.4


    06 Jan 2022
    I loved this hostel! Awesome terrace, plenty of space in the dorms and lovely staff. Definitely a good stopping point if you're planning on heading to Belize!
    USA, Female, 25-30
  • 9.1


    15 Jul 2022
    Only stayed for one night to catch the ferry to Caye Caulker in the morning, so I didn’t spent a lot of time here. However, the girl at reception was very nice and helpful and spoke very good English (her name sounded like Frisbee, sorry I don’t remember!!). Kitchen ameties were okay, rooms and bathroom were clean. Not sure if it is close to the city center but it was perfect for the ferry.
    Netherlands, Female, 18-24
  • 7.7

    Very Good

    20 Aug 2022
    Great place to stay if you have an early Flight the next day. Otherwise would not recommend to stay in Chetumal, not a very nice place. Go to Chetumal or any other place. Staff was very friendly. But we were not aloud to use the aircon until 9 pm even tho it was super hot and we were planning to stay inside the room.
    Mexico, Male, 25-30
  • 6.0


    15 Apr 2021
    In 10 minutew on my bed i was bit all my back, we called the owner onwho changed iur bedroom but we throught about Bed flea
    France, All Male Group, 18-24
  • 5.7


    28 May 2021
    Well maybe it was bad time of the year, but the place was very lonely, the location is a bit far from any fun activities. And the place was very hot and not the best cleaning
    Ecuador, Male, 31-40
  • 2.0


    22 Sep 2022
    My ADO bus was arriving late from Playa del Carmen so I emailed and messaged via WhatsApp in advance to advise that I would be arriving late. They responded saying that only private rooms could check in after 10pm, and as I was booked in to a dorm, they would not be able to accommodate me. Wtf?? I arrived in Chetumal at 11.30pm and scrambled to find somewhere else to stay. What kind of accommodation business doesn't have any process around late check ins? An absolute joke of a business.
    Australia, Male, 25-30
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Common Room
  • Cots Available
  • Dryer
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Towels Not Included
  • Utensils
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Direct Dial Telephone
  • Express check-in / out
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities