Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Frame Guesthouse

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The Frame Guesthouse is the latest addition to our guesthouse after Old Penang Guesthouse and The 80’s Guesthouse.

It is located in 3 storey heritage shophouses which previously houses a frame maker shop. Based on the belief in authenticity, functionality and material that age beautifully, we chose to restore the highly necessary in the guesthouse and hence preserve the rest. Existing concrete floor, walls and surfaces were kept with minimal treatment. Much of this space was left as it was found before the renovation with rough, peeling walls and the traces of a removed electrical appliances were left exposed on the wall surface.

The guesthouse which is located in the bustling heart of UNESCO World Heritage Site, near to most of the famous tourist attraction. It is a best accommodation for traveler who looking for unique and unforgettable stay on budget.

- Breakfast included
- Air-conditioning in all rooms
- Free internet and WiFi access
- Towels, linens and duvets provided
- Shampoo and body wash provided
- Powerful hot water shower
- TV lounge with Blu-ray movies
- Big lockers for dormitory
- Individual reading lamps and electrical plug
- Free drinking water
- Free coffee and tea, all day
- 24 hours security camera

[Room Type]
- Double Bed Private Shared Bathroom: Private room with Queen size bed.
- Double Bed Private Ensuite: Private room with Queen size bed and bathroom attached.
- Twin Private Shared Bathroom: Private room with 2 Single size bed.
- Mixed Dorm : Dormitory with Single size bunk bed.
- Deluxe Mixed Dorm : Dormitory with Queen size bunk bed. 1 bed can sleep up to 2 person. Ideal for couples, or individual who love extra space.
- Female Dorm : Female-only dormitory with Single size bunk bed. View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 9.3

  • Location 9.8

  • Staff 9.3

  • Atmosphere 7.8

  • Cleanliness 9.1

  • Facilities 8.4

Latest Reviews

  • 9.7


    08 Jul 2019
    Really relaxed hostel, staff are welcoming and helpful. Showers and toilets were always cleaned and have been the best I’ve had so far in Malaysia. Dorms were basic but had all the necessities and the location is perfect. Overall one of the best hostels we’ve stayed in so far.
    England, Mixed Group, 18-24
  • 9.7


    05 Jul 2019
    Super staff, I lost my sunglasses in a grab and one particular staff member did everything in his power to make sure I got them back! Super location! Great breakfast and beds very comfortable. Would definitely stay again!
    Ireland, Female, 18-24
  • 9.7


    04 Jul 2019
    Great hostel on the best location Fast wifi in the room. I had air conditioning in my room. It was quiet. Generous breakfast included. One thing: steep ladder type steps to the second floor.
    Spain, Male, 41+
  • 9.7


    25 Jun 2019
    Cool minimal decor. Close to ferry harbour/ love lane/ most attractions. Really helpful stuff. Super clean with great shared bathroom and showers. Simple but good breakfast with unlimited coffees all day!
    England, Couple, 25-30
  • 9.7


    23 Jun 2019
    Friendly staff, cool vibe and great location.
    Scotland, Female, 18-24
  • 9.4


    15 Jul 2019
    I was really surprised by this hostel! It’s very clean, comfy beds, secure lockers, and great hot water in the showers! Easy location on a Main Street in walking distance to some great restaurants. Free breakfast is toast and some fruit with coffee and tea. Couch and tables to lounge in and meet other travelers. Lots of movies to watch too, which was nice for a rainy day I had here! Glad I choose this hostel.
    USA, Female, 25-30
  • 9.4


    21 Jun 2019
    Such a lovely hostel, great location and super clean but slight lack of atmosphere, but there is a communal area and free breakfast of toast and fruit
    England, Mixed Group, 18-24
  • 8.9


    03 Jul 2019
    Lose to everything you need in Georgetown! Bedrooms are comfortable, curtains would be a big plus on the dorm beds! Bathrooms are lovey and clean. Free breakfast isn’t great compared to other hostels I stayed in, just some toast and chopped fruit. Overall great stay
    Ireland, All Female Group, 18-24
  • 7.7

    Very Good

    07 Jul 2019
    Nice aesthetic with stripped back look but not that functional. Even though its a quiet/chilled hostel it's hard to sleep due to bare floorboard and people stomping around. Noise carries throughout the hostel due to bare paper thin walls and only slatted windows. Staff were very nice tho. Try and get a room right at the top as more peaceful.
    Australia, Couple, 31-40
  • 7.7

    Very Good

    28 Jun 2019
    Would happily stay here again, on a bottom bunk. The top bunks were really high. I read some reviews about the noise from the mosque I was in a downstairs room and couldn't hear it at all. I could hear the TV when people were watching movies which could be really loud. TV turned off at 11pm which was good. There was a smell from the drains in the bathroom area. It wasn't the worst but wasn't pleasant either. Clean hostel with comfy bed and aircon.
    Australia, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • DVD's