Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Frame Guesthouse

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

The Frame Guesthouse is the latest addition to our guesthouse after Old Penang Guesthouse and The 80’s Guesthouse.

It is located in 3 storey heritage shophouses which previously houses a frame maker shop. Based on the belief in authenticity, functionality and material that age beautifully, we chose to restore the highly necessary in the guesthouse and hence preserve the rest. Existing concrete floor, walls and surfaces were kept with minimal treatment. Much of this space was left as it was found before the renovation with rough, peeling walls and the traces of a removed electrical appliances were left exposed on the wall surface.

The guesthouse which is located in the bustling heart of UNESCO World Heritage Site, near to most of the famous tourist attraction. It is a best accommodation for traveler who looking for unique and unforgettable stay on budget.

- Air-conditioning in all rooms
- Free internet and WiFi access
- Towels, linens and duvets provided
- Shampoo and body wash provided
- Powerful hot water shower
- TV lounge with Blu-ray movies
- Big lockers for dormitory
- Individual reading lamps and electrical plug
- Free drinking water
- Free coffee and tea, all day
- 24 hours security camera

[Room Type]
- Double Bed Private Shared Bathroom: Private room with Queen size bed.
- Double Bed Private Ensuite: Private room with Queen size bed and bathroom attached.
- Twin Private Shared Bathroom: Private room with 2 Single size bed.
- Mixed Dorm : Dormitory with Single size bunk bed.
- Deluxe Mixed Dorm : Dormitory with Queen size bunk bed. 1 bed can sleep up to 2 person. Ideal for couples, or individual who love extra space.
- Female Dorm : Female-only dormitory with Single size bunk bed. View House Rules

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Reviews & Ratings

  • Value For Money 8.5

  • Security 8.9

  • Location 9.7

  • Staff 8.0

  • Atmosphere 7.7

  • Cleanliness 8.5

  • Facilities 8.0

Latest Reviews

  • 10.0


    26 Aug 2022
    The Frame guesthouse was the perfect hostel for my stay in Penang. It was in the heart of Georgetown, which was great ! I was able to walk to all the historical / popular cites. bonus is that it’s location is right next to Little India - delicious food :) Also, the rooms and bathrooms were super clean. And, the staff was very thorough and attentive. Highly recommend and would stay again!
    USA, Female, 31-40
  • 9.1


    09 Sep 2022
    Very modern common spaces with plenty of room to hang out with others. Fabulous location close to Love Lane, Little India, and the art district. Didn’t interact with staff once beyond check in. Fine place!
    USA, Female, 25-30
  • 8.9


    17 Sep 2022
    Great value for money. Amazing place to stay, close to love lane.
    India, Male, 25-30
  • 8.6


    13 Sep 2022
    Centrally located in the heart of Penang's UNESCO protected area. Convenient to go to restaurants, museums and the esplanade. 4 bed dorms are spacious and come with a lockable private locker.
    Canada, Male, 18-24
  • 8.6


    20 Aug 2022
    A nice clean hostel/guesthouse with polite and helpful staff and in a great location on Chulia Street, close to the night hawker stalls and some busy bars and restaurants. I stayed in a private double room and the bed was really comfortable. It’s quite rustic the building, with wooden shutters on the windows rather than glass, but not a problem as the AC is really good. Would recommend.
    Wales, Male, 41+
  • 7.7

    Very Good

    02 Sep 2022
    The hostel is location wise pretty great, it is however pretty big and fells more like a hotel. And there is no 24/7 reception even though it says so. Other than that everything was fine and rooms were clean.
    Germany, Female, 25-30
  • 7.4

    Very Good

    01 Sep 2022
    The hostel is in an excellent location and looks really nice. However I would say it is overpriced for what it is - the rooms are very basic and ours was prison like (no windows or decoration etc). The bathrooms weren't very clean, are mixed gender - which wouldn't normally bother me but they have two showers and two toilets only on the main floor, there is no privacy and to be honest for a hostel which is relatively large Im confused why the bathrooms are so small :(
    England, Female, 25-30
  • 6.9


    02 Sep 2022
    Really good location. Staff were nice but reception is not 24hrs as advertised. The hostel is REALLY noisy, walls are very thin and you will be woken at 4am by the nearby mosque call to prayer. There’s a cafe downstairs as well as a couple of nice cafes along the same road which are good for breakfast.
    England, Female, 18-24
  • 6.3


    15 Sep 2022
    I’m not sure why this hostel is so popular? It’s sort of social and has nice common areas but a lot of couples there. The whole place kind of smells. It looks nice though and is in a very good location.
    USA, Female, 25-30
  • 5.7


    22 Aug 2022
    The hostel is very difficult to locate, and the staff are very rude and are not helpful in anyway. Very unsociable hostel and I wouldn't recommend it to anyone.
    England, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • DVD's