Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Frame Guesthouse

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

The Frame Guesthouse is the latest addition to our guesthouse after Old Penang Guesthouse and The 80’s Guesthouse.

It is located in 3 storey heritage shophouses which previously houses a frame maker shop. Based on the belief in authenticity, functionality and material that age beautifully, we chose to restore the highly necessary in the guesthouse and hence preserve the rest. Existing concrete floor, walls and surfaces were kept with minimal treatment. Much of this space was left as it was found before the renovation with rough, peeling walls and the traces of a removed electrical appliances were left exposed on the wall surface.

The guesthouse which is located in the bustling heart of UNESCO World Heritage Site, near to most of the famous tourist attraction. It is a best accommodation for traveler who looking for unique and unforgettable stay on budget.

- Breakfast included
- Air-conditioning in all rooms
- Free internet and WiFi access
- Towels, linens and duvets provided
- Shampoo and body wash provided
- Powerful hot water shower
- TV lounge with Blu-ray movies
- Big lockers for dormitory
- Individual reading lamps and electrical plug
- Free drinking water
- Free coffee and tea, all day
- 24 hours security camera

[Room Type]
- Double Bed Private Shared Bathroom: Private room with Queen size bed.
- Double Bed Private Ensuite: Private room with Queen size bed and bathroom attached.
- Twin Private Shared Bathroom: Private room with 2 Single size bed.
- Mixed Dorm : Dormitory with Single size bunk bed.
- Deluxe Mixed Dorm : Dormitory with Queen size bunk bed. 1 bed can sleep up to 2 person. Ideal for couples, or individual who love extra space.
- Female Dorm : Female-only dormitory with Single size bunk bed. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.8

  • Security 9.3

  • Location 9.7

  • Staff 9.5

  • Atmosphere 8.1

  • Cleanliness 9.1

  • Facilities 8.5

Latest Reviews

  • 10.0


    17 Mar 2019
    Really, really loved the decor and style of this hostel!. It was very clean and the staff were super helpful. The hostel didn’t have a super social vibe but that wasn’t really a problem for us. Loved this hostel and Penang!
    England, Female, 18-24
  • 9.4


    05 May 2019
    Amazing hostel with everything you need. TV room with films for rainy days and really nice style. Staff friendly and helpful. Bathrooms are excellent with a nice warm shower and lots of space to dry any clothes. Only 2 negatives: The deluxe dorm (room 15 i think) (cheaper as a couple option) we could hear everything upstairs. The ceiling/floorboards must be so thin. There would be a lot of noise up there at 11pm when you want to sleep.. 2nd: The coffee was not great and too strong! Dilute!
    Italy, Couple, 25-30
  • 9.4


    17 Apr 2019
    Not a party hostel but located right on the best road for a mix of different food, bars and party places. You can hear the road and rooms above very clearly in the dorm but from what I've read about other hostels that's normal. Beautiful decor, very minimalistic
    Ireland, Female, 18-24
  • 9.1


    22 Apr 2019
    Great place. Basic breakfast, but there is a fridge. The wall are really, really thin, earplugs are much needed if you’re a light sleeper! Great staff!
    Canada, Female, 25-30
  • 8.9


    31 Mar 2019
    This hostel is in the perfect location of the old quarter! The staff are really really friendly and answer any questions. We had a private room, no bathroom in the room so on our level was just two showers and toilets for the whole level. Breakfast is toast and fruit and runs until midday. Great hostel, only minus is the mosquitoes.
    New Zealand, Couple, 18-24
  • 8.6


    26 Apr 2019
    Had a great first hostel experience here. Check in was easy, friendly and payable by card. The design is a minimal shabby-chic arrangement which it pulls off amazingly, and the double room had excellent air conditioning. The only negative I would like to mention is that it is opposite a mosque which has regular call to prayer announcements at all times of the day and can be aurally disruptive!
    England, All Male Group, 25-30
  • 8.3


    07 May 2019
    Nice room, good location (great night market nearby!), breakfast included fruit which we appreciated. However we had a private room on the 3rd floor where the closest bathroom was the floor below and the opposite side of the building which was pretty inconvenient. Also very loud noises from the Mosque opposite at 5am each night, not good if you’re a light sleeper like myself - walls very thin also. However for a private in Penang it was good value for money, we had a nice stay here!
    England, Couple, 18-24
  • 8.0


    09 May 2019
    Very nice interior and great situated in the middle of George Town. Very clean and good beds. The walls in the room were full of mold. The light in the corridor was constantly on and there was a window to the room, so we were constantly in a room with light. Air con blew directly into one top bunk bed.
    Switzerland, Mixed Group, 25-30
  • 8.0


    24 Mar 2019
    Overall, okay. If you are a light sleeper, this is not the place for you- the walls are paper thin and you can hear EVERYTHING that anyone does. The bathrooms are pretty standard but the shower is actually really nice. For the price we paid, no complaints.
    England, Couple, 18-24
  • 7.7

    Very Good

    30 Mar 2019
    Overall great hostel and fantastic location. Just feels a little soulless and in need of more personal touches.
    England, Couple, 25-30
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • DVD's