Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Frame Guesthouse

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The Frame Guesthouse is the latest addition to our guesthouse after Old Penang Guesthouse and The 80’s Guesthouse.

It is located in 3 storey heritage shophouses which previously houses a frame maker shop. Based on the belief in authenticity, functionality and material that age beautifully, we chose to restore the highly necessary in the guesthouse and hence preserve the rest. Existing concrete floor, walls and surfaces were kept with minimal treatment. Much of this space was left as it was found before the renovation with rough, peeling walls and the traces of a removed electrical appliances were left exposed on the wall surface.

The guesthouse which is located in the bustling heart of UNESCO World Heritage Site, near to most of the famous tourist attraction. It is a best accommodation for traveler who looking for unique and unforgettable stay on budget.

- Air-conditioning in all rooms
- Free internet and WiFi access
- Towels, linens and duvets provided
- Shampoo and body wash provided
- Powerful hot water shower
- TV lounge with Blu-ray movies
- Big lockers for dormitory
- Individual reading lamps and electrical plug
- Free drinking water
- Free coffee and tea, all day
- 24 hours security camera

[Room Type]
- Double Bed Private Shared Bathroom: Private room with Queen size bed.
- Double Bed Private Ensuite: Private room with Queen size bed and bathroom attached.
- Twin Private Shared Bathroom: Private room with 2 Single size bed.
- Mixed Dorm : Dormitory with Single size bunk bed.
- Deluxe Mixed Dorm : Dormitory with Queen size bunk bed. 1 bed can sleep up to 2 person. Ideal for couples, or individual who love extra space.
- Female Dorm : Female-only dormitory with Single size bunk bed. View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.2

  • Location 9.8

  • Staff 9.5

  • Atmosphere 8.4

  • Cleanliness 9.4

  • Facilities 9.1

Latest Reviews

  • 10.0


    13 Mar 2020
    This was the perfect stay for my weekend in Penang! It’s centrally located, right on Chulia Street, where you can catch a bus to anywhere in Penang. The air conditioning in my room was great and the big lockers were perfect for storing my bag. I would definitely recommend!
    USA, Female, 18-24
  • 10.0


    18 Feb 2020
    The Frame was a great place to stay. It was really easy to meet people, and all of the other travelers that I met were lovely. The staff is extremely helpful, always smiling and friendly. The room had great a/c comfortable beds, and there are lots of common spaces for chilling out. Location was excellent, in the heart of Georgetown. Definitely recommend!
    Canada, Female, 31-40
  • 9.7


    05 Mar 2020
    Easy to walk to from the jetty, this hostel is really well located for exploring Georgetown. It's spacious, the common areas are nice and I met really cool people here. The beds are comfortable with a light and power socket and the showers are good. The only thing is I was a bit too warm at night, even with air conditioning, but it was 32 degrees outside so it's hard to control that.
    England, Female, 31-40
  • 9.4


    14 Feb 2020
    Clean, quiet, nice showers and served breakfast. What more could you want. Also just a very cool vibe
    Canada, All Female Group, 18-24
  • 9.1


    13 Mar 2020
    Amazing location off Love Lane in the heart of historic George Town. Easily walkable to everything! Decor was very chic minimalist in one of the old converted shop houses.
    USA, Male, 41+
  • 9.1


    08 Feb 2020
    Very nice property and great location. Definatly good value for money
    England, Female, 18-24
  • 8.9


    10 Mar 2020
    Location is awesome. Room is clean and spacious. The aircon in my room a bit warm, the fan helped a lot. If u get a room nearby the street, it's also a bit noisy at night. Will be good if they have curtain.
    Indonesia, Female, 25-30
  • 8.6


    14 Feb 2020
    Great location! Everything in walking distance. Facilities are okay and everything was fairly clean. The window of our private room was right above the open common area/kitchen, so it was quite loud, especially when other guests came home late at night. Breakfast was good overall and staff was super friendly.
    Canada, Couple, 31-40
  • 8.3


    25 Feb 2020
    My friend had a very bad experience with a male member of staff who was very inappropriate and made her feel unsafe. Other than that, the hostel is great. Hot showers and comfortable beds. The location is great. Pretty much everywhere with in the city is walking distance and further places can easily be reached by bus.
    England, All Female Group, 18-24
  • 7.7

    Very Good

    14 Mar 2020
    Great location with comfortable beds. The hostel lacked atmosphere but overall was clean.
    Ireland, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • DVD's