Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Frame Guesthouse

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

The Frame Guesthouse is the latest addition to our guesthouse after Old Penang Guesthouse and The 80’s Guesthouse.

It is located in 3 storey heritage shophouses which previously houses a frame maker shop. Based on the belief in authenticity, functionality and material that age beautifully, we chose to restore the highly necessary in the guesthouse and hence preserve the rest. Existing concrete floor, walls and surfaces were kept with minimal treatment. Much of this space was left as it was found before the renovation with rough, peeling walls and the traces of a removed electrical appliances were left exposed on the wall surface.

The guesthouse which is located in the bustling heart of UNESCO World Heritage Site, near to most of the famous tourist attraction. It is a best accommodation for traveler who looking for unique and unforgettable stay on budget.

- Air-conditioning in all rooms
- Free internet and WiFi access
- Towels, linens and duvets provided
- Shampoo and body wash provided
- Powerful hot water shower
- TV lounge with Blu-ray movies
- Big lockers for dormitory
- Individual reading lamps and electrical plug
- Free drinking water
- Free coffee and tea, all day
- 24 hours security camera

[Room Type]
- Double Bed Private Shared Bathroom: Private room with Queen size bed.
- Double Bed Private Ensuite: Private room with Queen size bed and bathroom attached.
- Twin Private Shared Bathroom: Private room with 2 Single size bed.
- Mixed Dorm : Dormitory with Single size bunk bed.
- Deluxe Mixed Dorm : Dormitory with Queen size bunk bed. 1 bed can sleep up to 2 person. Ideal for couples, or individual who love extra space.
- Female Dorm : Female-only dormitory with Single size bunk bed. View House Rules

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Reviews & Ratings

  • Value For Money 8.9

  • Security 8.0

  • Location 9.1

  • Staff 8.3

  • Atmosphere 6.9

  • Cleanliness 8.9

  • Facilities 7.7

Latest Reviews

  • 10.0


    09 Jun 2022
    Great place to stay, the person in charge was very helpful and the property was clean and comfortable. Great value for money
    Ireland, Female, 25-30
  • 10.0


    13 Mar 2020
    This was the perfect stay for my weekend in Penang! It’s centrally located, right on Chulia Street, where you can catch a bus to anywhere in Penang. The air conditioning in my room was great and the big lockers were perfect for storing my bag. I would definitely recommend!
    USA, Female, 18-24
  • 9.4


    28 Dec 2021
    Just love it. Will definitely stay again here in the future.
    Malaysia, Male, 41+
  • 9.1


    13 Mar 2020
    Amazing location off Love Lane in the heart of historic George Town. Easily walkable to everything! Decor was very chic minimalist in one of the old converted shop houses.
    USA, Male, 41+
  • 8.9


    16 Jun 2022
    Great hostel in a UNESCO listed area/building. Good location and helpful staff. The atmosphere was non-existent, maybe I came at the wrong time.
    England, Male, 25-30
  • 8.6


    09 Jun 2022
    We stayed in a private room for 3 nights. The hostel layout is very aesthetic and location is great. Doesn't have a large chill out area to meet other people. Advertises free breakfast and tea/coffee but this isn't the case. They now have a cafe with coffee but you have to pay for this.
    Scotland, All Female Group, 25-30
  • 8.3


    12 Nov 2021
    it was a nice instagramable guesthouse.
    Malaysia, Female, 25-30
  • 8.0


    04 May 2022
    Pretty straight forward. It is advertised. I am not sure about the decor of the entry way though. Kind of looks empty and a few frames. It looks more like they're in the process of moving in and just stopped. Not much in the way of a common area that is conducive to people wanting to hang out for elongated times. The coffee shop is in the back and lacks a flow that is inviting.
    USA, Male, 41+
  • 7.7

    Very Good

    14 Mar 2020
    Great location with comfortable beds. The hostel lacked atmosphere but overall was clean.
    Ireland, Female, 25-30
  • 4.9


    24 Jun 2022
    Good location, cleanliness and aesthetic. But the walls are way too thin, both nights I heard very clearly the other rooms’ activities and it kept me up. There’s also hallway windows on the top floor rooms that can’t be covered up - this lets in a lot of light from the hallway making it difficult to sleep. I would not recommend this place to any light sleepers
    Canada, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • DVD's