Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Frame Guesthouse

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

The Frame Guesthouse is the latest addition to our guesthouse after Old Penang Guesthouse and The 80’s Guesthouse.

It is located in 3 storey heritage shophouses which previously houses a frame maker shop. Based on the belief in authenticity, functionality and material that age beautifully, we chose to restore the highly necessary in the guesthouse and hence preserve the rest. Existing concrete floor, walls and surfaces were kept with minimal treatment. Much of this space was left as it was found before the renovation with rough, peeling walls and the traces of a removed electrical appliances were left exposed on the wall surface.

The guesthouse which is located in the bustling heart of UNESCO World Heritage Site, near to most of the famous tourist attraction. It is a best accommodation for traveler who looking for unique and unforgettable stay on budget.

- Breakfast included
- Air-conditioning in all rooms
- Free internet and WiFi access
- Towels, linens and duvets provided
- Shampoo and body wash provided
- Powerful hot water shower
- TV lounge with Blu-ray movies
- Big lockers for dormitory
- Individual reading lamps and electrical plug
- Free drinking water
- Free coffee and tea, all day
- 24 hours security camera

[Room Type]
- Double Bed Private Shared Bathroom: Private room with Queen size bed.
- Double Bed Private Ensuite: Private room with Queen size bed and bathroom attached.
- Twin Private Shared Bathroom: Private room with 2 Single size bed.
- Mixed Dorm : Dormitory with Single size bunk bed.
- Deluxe Mixed Dorm : Dormitory with Queen size bunk bed. 1 bed can sleep up to 2 person. Ideal for couples, or individual who love extra space.
- Female Dorm : Female-only dormitory with Single size bunk bed. View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.3

  • Location 9.8

  • Staff 9.3

  • Atmosphere 7.8

  • Cleanliness 8.8

  • Facilities 8.4

Latest Reviews

  • 10.0


    20 Aug 2019
    Place is great. Good location near bar street, night market, lots of good local restaurants. Friendly staff with a good breakfast thats avalible late. Would definitely stay here again
    USA, Male, 18-24
  • 10.0


    20 Aug 2019
    Amazzinnggg hostel, huge open areas. Minimalist style. Really fits in with the feel of Penang. Super friendly staff, everyone so nice. Free breakfast and water and hot drinks throughout the day. Perfect location in middle of everything. Loved it! Met lots of solo travellers and we had a great time. Private room was great. Amazing showers! My only regret was I didnt book this place first time round!
    England, All Female Group, 31-40
  • 10.0


    11 Aug 2019
    My second hostel experience, in Penang. It was clean, good AC, and did everything as advertised. Kinda has a jungle vibe, people are very sociable and its very close to a lot of good street food.
    USA, Male, 31-40
  • 9.4


    22 Jul 2019
    Really nice hostel, comfy beds, ac and bathrooms were awesome. Only down side is that the common rooms were always plagued with mosquitoes, makes it hard to be social. Could be easily fixed with closing some doors and some fly screens.
    Australia, Male, 18-24
  • 9.4


    19 Jul 2019
    Really helpful with checking in after our late flight arrival. It’s very close to the mosque so if you’re in a room close to the front of the building. Expect an early wake up call.
    Wales, Couple, 25-30
  • 9.4


    15 Jul 2019
    I was really surprised by this hostel! It’s very clean, comfy beds, secure lockers, and great hot water in the showers! Easy location on a Main Street in walking distance to some great restaurants. Free breakfast is toast and some fruit with coffee and tea. Couch and tables to lounge in and meet other travelers. Lots of movies to watch too, which was nice for a rainy day I had here! Glad I choose this hostel.
    USA, Female, 25-30
  • 9.1


    03 Sep 2019
    An interesting stay. For three nights I had the 4 bed dorm all to myself. Atmosphere was super chill during my stay, and it seems like the place attracted a certain demographic which was great to meet like-minded people. Really appreciated the minimalism of the place and it’s location. Would recommend this to anyone looking to either chill out and slow down while travelling, or even to those looking to have a big night and returning to a peaceful hostel to sleep.
    Australia, Male, 18-24
  • 9.1


    04 Aug 2019
    Great hostel - clean and perfect location Only major negative was we had a room on the third floor and the toilets were on the second floor on the other side of the building...
    England, Female, 25-30
  • 7.7

    Very Good

    03 Aug 2019
    Frame Guesthouse is a decent hotel located in the heart of Georgetown. Check in was a breeze, and the staff was friendly. I chose an 8 bedroom dorm which was located upstairs. The room itself was pretty basic, but I appreciated the locker available inside for free. The AC in the room was fantastic. I wasn’t a fan of the security for the individual room. The roommates constantly left the door unlocked. The commons area isn’t used to socialize much and is warm as well. Bathroom situation is so-so.
    USA, Male, 25-30
  • 7.7

    Very Good

    23 Jul 2019
    Nice hostel in a really good location with nice showers and toilet. Atmosphere is lacking quite a lot though, could be doing a lot more to bring travellers together. Faciltiies were nice, maybe not enough for the amount of people staying there though, was often waiting for a shower for a fair amount of time. Other than this, very nice place to stay, centrally located to see George town.
    England, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • DVD's