Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

No Cancellation fee in effect up to 48 hours prior to booking. The first night of the reservation will be charged to the credit card on file should the cancellatiton fall within 48 hours of your booking date for groups of LESS than 10.

In case of a no-show booking, the full room rate will be charged to the credit card on file for the first night.

For group bookings greater than 10, there is a mandatory 15% non-refundable down payment. No cancellation fee will be made more than 30 days from date of arrival. If cancelled within 14-30 days 50% of the remaining amount will be forfeited. If cancelled within 14 days 100% of the remaining amount shall be forfeited.

Additional Terms and Conditions

For large group discounts, please contact The Haven Hostel. If booking a large group, a %15 non-refundable deposit will be required.

Additional Info:

We accept group bookings and ENTIRE BUILDING rentals for your private group at an affordable rate that cannot be beat, contact us at info@thehavenhostel or 1(807)-285-1142 to book now!

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Thunder Bay's only downtown hostel is here!
Of course our biggest priorities have been to adapt safe and sound during COVID-19 to allow for all the space and comfort. Please read up on it here:

Whether you love the outdoors, music, art, history or some of the best food and brew northwestern Ontario has to offer, we can get you sorted. Or if you want to sit in with us and drink coffee (we love coffee), you can enjoy all the amenities your haven has to offer.

We are located in Thunder Bay, one of the most beautiful cities in Canada. Our lakefront is one block away and we are neighbours to all that downtown has to offer.

We have three private queen rooms complete with en suite bathrooms, 2 POD dormitories and three rustic bunk bed dormitories. All guests of the dormitories have access to brand new bathrooms that are super chic. Come snag a book in our book nook that is comfortable and complete with a leather couch and some greenery! We also include a varying continental breakfast for our adventurous guests.

The Haven Hostel Policies and Conditions:

No Cancellation fee in effect up to 48 hours prior to booking for groups less than 10. The first night of the reservation will be charged to the credit card on file should the cancellation fall within 48 hours of your booking date.

For groups of 10 or more / ENTIRE building rentals a 15% non-refundable deposit is required and cancellations must be made 14 days in advance. If cancellation is made between 14-30 days prior, 50% of the remaining amount oweing will be charged above the initial deposit. If made within 14 days the rental fee will be forfeited.

In case of a no-show booking, the full room rate will be charged to the credit card on file for the first night only.

Check in from 11:00.
Check out before 15:00 .

Payment upon arrival by cash, credit or card, within regular reception hours; credit cards and debit cards only after 8 PM (winter) and 10 PM (summer)
This property might pre-authorize your credit card.

Taxes not included - 13.00% HST, 4% Municipal Accommodation Tax
Breakfast included.


The reception hours are now varied and you can enter our facilities totally contactless.
Intercom available and emergency contact information 24/7 - Always someone available to help on-site.
No curfew - Strict Quiet Hours after 10 PM

Pet friendly - We allow dogs and cats in our facility, in our Main Floor Suite, for your convenience! Animal fees are $15.00 per night, per animal, to allow for extra cleaning time. We have a two dog/animal limit within our establishment for the comfort of our guests. Any damage done to the room will be assessed and charged accordingly to the guest. Animals are NOT allowed on the bed. If evidence of the animal is found on the bed or any damage is done to the bed or sheets, a fee will be charged. For Walk-Ins A Pet Waiver and Policy must be signed upon arrival to the hostel that is within our terms and conditions. Dogs are not to be left unattended without being in a crate, and only if the animal does not cause disruptance to other guests or animal services may be called. Animals should remain on leash at all times within the establishment. Please contact us for more information.

Child friendly.
Non smoking. View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 10.0

  • Location 9.6

  • Staff 10.0

  • Atmosphere 9.6

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    10 Jul 2020
    Great people,Great hostel . The place to stop by in TB !
    France, Male, 25-30
  • 10.0


    26 Aug 2019
    Hostel was easy to find, they have parking, staff was friendly and rooms/facilities were very clean. Loved the beds in our dorm!
    USA, All Female Group, 25-30
  • 10.0


    16 Aug 2019
    My boyfriend and I booked the suite and it was so nice. It was good to be able to have private/alone time if we wanted but still feeling like we were able to mingle and chat with others. The staff was SO friendly and accommodating!!! We loved the amenities including, laundry services for a small fee, community atmosphere, breakfast, full kitchen, reading area, pet and kid friendly, games, local advice, and sport rentals. We will definitely be back, best experience I’ve had at a hostel
    USA, Couple, 31-40
  • 10.0


    07 Aug 2019
    The Hostel was amazing. It was beautiful and had such a homey feel to it. My friend and I never once felt unsafe or worried about the other people there. The staff were extremely nice and talked to us like we were long time friends, not just customers. I have recommend this Hostel to everyone and I hope to one day return.
    USA, Female, 18-24
  • 10.0


    01 Jun 2019
    Honestly the cleanest hostel I have ever stayed at. Great people, very cool atmosphere, and great breakfast. Would definitely recommend!
    Canada, All Female Group, 25-30
  • 10.0


    28 May 2019
    This place is amazing - exactly what a hostel should be. The place is clean ad modern with the pod beds giving privacy. There's lovely extra little touches as well like each bed having its own fan and free earplugs. What makes this place so special though is the staff. They are great and really bring people together so there's a great communal feel. There isn't a single thing I think they could improve! A big thanks to Holly and Yasmin for a great stay!
    England, Female, 25-30
  • 10.0


    19 May 2019
    This hostel was amazing! It was clean and beautiful, the amenities were great. It was very eco-friendly and had a modern feel to it that encouraged hanging out and chatting. My daughter and I enjoyed writing on the wall and the owner was incredibly helpful about our trip. It was a great stay and truly made our trip much better. We will be back! Thank you!! -Kaeleigh and Aurora
    Canada, Female, 25-30
  • 10.0


    28 Apr 2019
    I stayed more than 20 times of different hostels, but here is the Haven... is the best of the best hostel.
    South Korea, Male, 41+
  • 9.7


    26 Jun 2019
    Good location near restaurants and shops casino. Best breakfast ever. Friendly helpful staff. Lighting, power point, fan, shelf and privacy curtain for each bed. Amazinging decor.
    Australia, Female, 41+
  • 9.1


    04 Jul 2020
    I enjoy staying at Haven Hostel. The owner and her staff spend a lot of time keeping everything clean; social distancing which is extremely important in this Covid 19 time. Laundry. Books I enjoy reading . Dog I love talking to, patting & drawing . A staff person who is a monk appeals to my spirituality. The breakfasts are great; included in overall hostel dorm bed or private room rates. The location is good. Walking distance to groceries. Near park & lake Tanya Lester, BA West Coast, Canada.
    Canada, Female, 41+
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Card Phones
  • Common Room
  • Cooker
  • Dryer
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Bicycle Hire
  • Express check-in / out
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room
  • Wi-Fi