Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

No Cancellation fee in effect up to 48 hours prior to booking. The first night of the reservation will be charged to the credit card on file should the cancellatiton fall within 48 hours of your booking date for groups of LESS than 10.

In case of a no-show booking, the full room rate will be charged to the credit card on file for the first night.

For group bookings greater than 10, there is a mandatory 15% non-refundable down payment. No cancellation fee will be made more than 30 days from date of arrival. If cancelled within 14-30 days 50% of the remaining amount will be forfeited. If cancelled within 14 days 100% of the remaining amount shall be forfeited.

Additional Terms and Conditions

For large group discounts, please contact The Haven Hostel. If booking a large group, a %15 non-refundable deposit will be required.

Additional Info:

We accept group bookings and ENTIRE BUILDING rentals for your private group at an affordable rate that cannot be beat, contact us at info@thehavenhostel or 1(807)-285-1142 to book now!

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

*** PRIORITY NOTE -- When making a booking we NEED you to put your phone number in the booking... Why?! We have an amazing door code system that uses that number to generate a private code for you, cool huh?***

Thunder Bay's only downtown hostel is here! Covid is easing up and we are running more efficiently than ever :)

Whether you love the outdoors, music, art, history or some of the best food and brew northwestern Ontario has to offer, we can get you sorted. Or if you want to sit in with us and drink coffee (we love coffee), you can enjoy all the amenities your haven has to offer. Now including a great little courtyard with firepit!

We are located on the North Shore of Lake Superior, one of the most beautiful beautiful outdoor meccas in Ontario. Our lakefront is one block away and we are neighbors to all that downtown has to offer. We boast that we have the greatest staff, always smiling, and always here to help you with your trip planning.

We have three private queen rooms complete with en suite bathrooms, 2 POD dormitories and two rustic bunk bed dormitories. We are also now offering our dormitories to private groups and families at a great discount! All guests of the dormitories have access to brand new bathrooms that are super chic. We have a huge common area that allows for all the space, comfort, and coziness - comes complete with a fluffy mohawked golden doodle. We also include coffee, tea, cereal and a wee bit of fruit for our energy needing guests in the AM. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 9.8

  • Location 9.8

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 9.8


Latest Reviews

  • 10.0

    Superb

    11 Aug 2022
    This might be simply the best hostel in North America. The staff are super, really go out of their way to know you and be available if you need any help. Kitchen and common area are pleasant and well outfitted. Everything is super clean. I stayed in the capsules, which sometimes freak me out as claustrophobic, but this one was very big, spacious, and felt like own little space in the dorm. Free parking! And the place is beautifully decorated. Lots of bars and restaurants, and Landing, walkable.
    USA, Male, 41+
  • 10.0

    Superb

    20 Jun 2022
    Very nice hostel
    Canada, Male, 31-40
  • 10.0

    Superb

    20 Apr 2022
    Very nice hostel with friendly staff. Would use again!
    Canada, Male, 18-24
  • 10.0

    Superb

    11 Nov 2021
    This place was so nice!! The staff were amazing and helpful. The beds and bathrooms were neat and clean. The kitchen was large and the common areas were really inviting. Would definitely stay here again and recommend to anyone.
    Canada, Female, 18-24
  • 10.0

    Superb

    21 Sep 2021
    Very clean, conveniently located hostel! Friendly and engaging staff, who have no qualms with sharing their local knowledge and tips for the area. Will definitely return one day!
    Canada, Male, 25-30
  • 10.0

    Superb

    15 Sep 2021
    Great location. Friendly staff.
    Canada, Male, 41+
  • 10.0

    Superb

    23 Aug 2021
    Haven hostel was a great place to stay! The full kitchen was modern and well stocked. All of the rooms were very clean, the beds were comfortable, and the staff were so friendly. Highly recommend staying here!
    Canada, Female, 18-24
  • 10.0

    Superb

    14 Aug 2021
    Very hospitable hostel that is in a good location. The staff is very kind and helpful. The place is clean and safe, I highly recommend.
    Canada, Male, 41+
  • 9.4

    Superb

    09 Aug 2022
    I was shocked to find such an amazing hostel in Thunder Bay. I have travelled and stayed in hostels all over the world this hostel is welcoming, clean, and comfortable. The front desk staff was very helpful and answered any questions I had. I stayed in the four bedroom female dorm - beds were extra comfy! Would highly recommend this hostel to others.
    Canada, Female, 25-30
  • 9.1

    Superb

    12 Aug 2021
    Really loved my stay here for 2 nights. Highly recommend this hostel to everyone!
    Canada, Male, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Card Phones
  • Common Room
  • Cooker
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • 24 Hour Security
  • Express check-in / out
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • Games Room
  • Wi-Fi


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