Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

No Cancellation fee in effect up to 48 hours prior to booking. The first night of the reservation will be charged to the credit card on file should the cancellatiton fall within 48 hours of your booking date for groups of LESS than 10.

In case of a no-show booking, the full room rate will be charged to the credit card on file for the first night.

For group bookings greater than 10, there is a mandatory 15% non-refundable down payment. No cancellation fee will be made more than 30 days from date of arrival. If cancelled within 14-30 days 50% of the remaining amount will be forfeited. If cancelled within 14 days 100% of the remaining amount shall be forfeited.

Additional Terms and Conditions

For large group discounts, please contact The Haven Hostel. If booking a large group, a %15 non-refundable deposit will be required.

Additional Info:

We accept group bookings and ENTIRE BUILDING rentals for your private group at an affordable rate that cannot be beat, contact us at info@thehavenhostel or 1(807)-285-1142 to book now!

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Thunder Bay's only downtown hostel is here!

Of course our biggest priorities have been to adapt safe and sound during COVID-19 to allow for all the space and comfort. Please read up on it here:

Whether you love the outdoors, music, art, history or some of the best food and brew northwestern Ontario has to offer, we can get you sorted. Or if you want to sit in with us and drink coffee (we love coffee), you can enjoy all the amenities your haven has to offer. Now including a great little courtyard with firepit!

We are located in Thunder Bay, one of the most beautiful cities in Canada. Our lakefront is one block away and we are neighbours to all that downtown has to offer. We boast that we have the greatest staff, always smiling, and always here to help you with your trip planning.

We have three private queen rooms complete with en suite bathrooms, 2 POD dormitories and three rustic bunk bed dormitories that are at 50% occupancy for your safety and comfort. We are also now offering our dormitories to private groups and families at a great discount! All guests of the dormitories have access to brand new bathrooms that are super chique. We have a huge common area that allows for all the space, comfort, and coziness - comes complete with a fluffy mohawked golden doodle. We also include a varying continental breakfast for our adventurous guests. View House Rules

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Reviews & Ratings

  • Value For Money 9.7

  • Security 10.0

  • Location 9.3

  • Staff 9.8

  • Atmosphere 9.8

  • Cleanliness 10.0

  • Facilities 9.7

Latest Reviews

  • 10.0


    20 Oct 2020
    An excellent spot to kick back, relax and enjoy yourself. Staff is par excellence and quite helpful for local hotspots.
    Canada, Female, 25-30
  • 10.0


    15 Sep 2020
    Best hostel I've stayed in while being in Canada. This place is super clean and modern great facilities and even better staff!! If your ever in the area this is the place to stay.
    New Zealand, Male, 25-30
  • 10.0


    10 Sep 2020
    Really good hostel, friendly staff and clean facilities, well worth the stay
    Scotland, Male, 25-30
  • 10.0


    27 Aug 2020
    Great place !!!clean and professional, nice beds and location !
    Italy, Male, 25-30
  • 10.0


    10 Jul 2020
    Great people,Great hostel . The place to stop by in TB !
    France, Male, 25-30
  • 10.0


    26 Aug 2019
    Hostel was easy to find, they have parking, staff was friendly and rooms/facilities were very clean. Loved the beds in our dorm!
    USA, All Female Group, 25-30
  • 10.0


    16 Aug 2019
    My boyfriend and I booked the suite and it was so nice. It was good to be able to have private/alone time if we wanted but still feeling like we were able to mingle and chat with others. The staff was SO friendly and accommodating!!! We loved the amenities including, laundry services for a small fee, community atmosphere, breakfast, full kitchen, reading area, pet and kid friendly, games, local advice, and sport rentals. We will definitely be back, best experience I’ve had at a hostel
    USA, Couple, 31-40
  • 9.7


    18 Sep 2020
    Stayed in one of the queen bedroom suites for a night. Insanely comfortable bed, linens and comforter! The room was generous with space. The private bathroom with shower was modern- we were even provided towels for our stay! The walls are paper thin, but occupancy was low when we stayed there, so we weren't too bothered by it. Staff were friendly, parking was conveniently right outside with security cameras. I recommend bringing slippers as they encourage a no-shoe policy (so clean!).
    Canada, Couple, 25-30
  • 9.1


    01 Oct 2020
    I loved this place! Traveling across the country i didn't know what time I would arrive at, the staff was super accommodating and friendly, and showed me to my room. Hostel is located pretty far away from highway and crossing most of the city is needed. Because of my “schedule across the country” i had to leave fairly early and I wish breakfast would start earlier. Overall, room was great and bathroom was clean!
    Canada, Female, 18-24
  • 9.1


    04 Jul 2020
    I enjoy staying at Haven Hostel. The owner and her staff spend a lot of time keeping everything clean; social distancing which is extremely important in this Covid 19 time. Laundry. Books I enjoy reading . Dog I love talking to, patting & drawing . A staff person who is a monk appeals to my spirituality. The breakfasts are great; included in overall hostel dorm bed or private room rates. The location is good. Walking distance to groceries. Near park & lake Tanya Lester, BA West Coast, Canada.
    Canada, Female, 41+
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Card Phones
  • Common Room
  • Cooker
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Bicycle Hire
  • Express check-in / out
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room
  • Wi-Fi