Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

No Cancellation fee in effect up to 48 hours prior to booking. The first night of the reservation will be charged to the credit card on file should the cancellatiton fall within 48 hours of your booking date for groups of LESS than 10.

In case of a no-show booking, the full room rate will be charged to the credit card on file for the first night.

For group bookings greater than 10, there is a mandatory 15% non-refundable down payment. No cancellation fee will be made more than 30 days from date of arrival. If cancelled within 14-30 days 50% of the remaining amount will be forfeited. If cancelled within 14 days 100% of the remaining amount shall be forfeited.

Additional Terms and Conditions

For large group discounts, please contact The Haven Hostel. If booking a large group, a %15 non-refundable deposit will be required.

Additional Info:

We accept group bookings and ENTIRE BUILDING rentals for your private group at an affordable rate that cannot be beat, contact us at info@thehavenhostel or 1(807)-285-1142 to book now!

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Thunder Bay's only downtown hostel is here!

Of course our biggest priorities have been to adapt safe and sound during COVID-19 to allow for all the space and comfort. Please read up on it here:

Whether you love the outdoors, music, art, history or some of the best food and brew northwestern Ontario has to offer, we can get you sorted. Or if you want to sit in with us and drink coffee (we love coffee), you can enjoy all the amenities your haven has to offer. Now including a great little courtyard with firepit!

We are located in Thunder Bay, one of the most beautiful cities in Canada. Our lakefront is one block away and we are neighbours to all that downtown has to offer. We boast that we have the greatest staff, always smiling, and always here to help you with your trip planning.

We have three private queen rooms complete with en suite bathrooms, 2 POD dormitories and three rustic bunk bed dormitories that are at 50% occupancy for your safety and comfort. We are also now offering our dormitories to private groups and families at a great discount! All guests of the dormitories have access to brand new bathrooms that are super chique. We have a huge common area that allows for all the space, comfort, and coziness - comes complete with a fluffy mohawked golden doodle. We also include coffee, tea, cereal and a wee bit of fruit for our energy needing guests in the AM. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    20 Apr 2022
    Very nice hostel with friendly staff. Would use again!
    Canada, Male, 18-24
  • 10.0


    11 Nov 2021
    This place was so nice!! The staff were amazing and helpful. The beds and bathrooms were neat and clean. The kitchen was large and the common areas were really inviting. Would definitely stay here again and recommend to anyone.
    Canada, Female, 18-24
  • 10.0


    21 Sep 2021
    Very clean, conveniently located hostel! Friendly and engaging staff, who have no qualms with sharing their local knowledge and tips for the area. Will definitely return one day!
    Canada, Male, 25-30
  • 10.0


    15 Sep 2021
    Great location. Friendly staff.
    Canada, Male, 41+
  • 10.0


    23 Aug 2021
    Haven hostel was a great place to stay! The full kitchen was modern and well stocked. All of the rooms were very clean, the beds were comfortable, and the staff were so friendly. Highly recommend staying here!
    Canada, Female, 18-24
  • 10.0


    15 Jul 2021
    Absolutely love this place! Was driving on 17 and saw a sign for The Haven Hostel and it sounded better than another night sleeping in car while making my way to the Prairies and I was right!! The place is SO clean with a great kitchen - but in a good spot with plenty of spots to eat within a 5 minute walk The bathrooms are easily the best hostel bathrooms I’ve ever seen Staff is 10/10 ALSO: Guests are asked to leave their outdoor shoes at the check in so bring slippers/house shoes!
    Canada, Female, 25-30
  • 10.0


    16 Jun 2021
    Most awesome place ever. I know thats not a huge description but Id rather not tell you everything.... I can guarantee you , you wont find cheaper, cleaner and more secure anywhere! The staff are amazing... So amazing you will probably leave feeling like you left your new best friends behind when its time to check out. Yaz, and Hanuman.. If you happen to read this.. Just remember.. " it had to be done, was no other choice " :)
    Canada, Male, 31-40
  • 9.7


    07 Nov 2020
    Great little hostel with a lot of character! Owner is amazingly helpful and all the staff are extremely friendly here! The private double room is perfect, warm, cozy, had a huge bathroom with a fantastic shower! The kitchen is adorable here and a nice surprise was a free breakfast! And don’t forget the cool Merch and big bookshelf for a book exchange :) oh and if you still need more.....there’s a doggo here!
    Canada, Female, 25-30
  • 9.1


    12 Aug 2021
    Really loved my stay here for 2 nights. Highly recommend this hostel to everyone!
    Canada, Male, 25-30
  • 8.9


    26 Jun 2021
    Helpful staff and extremely clean facilities. Would recommend:)
    Canada, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Card Phones
  • Common Room
  • Cooker
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Express check-in / out
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room
  • Wi-Fi