Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The Hostel, 3 Clifton Terrace, Edinburgh, EH12 5DR.
Telephone; 0131 313 1031 between 1000 - 1800 GMT

Please no credit cards on arrival - All transactions carry 10% fee.

We have a Quiet time Policy from 2300 - 0800 so guests can sleep!. Staff wake-ups are charged at 5 each time for non emergencies.

Any reservation of 8 or more persons is considered a 'Group Booking'

**Please note this hostel has a minimum Cancellation Policy of at the latest 10.a.m. 2 days before date of arrival** i.e. Cancellation for Friday arrival must reach us by 10.a.m. Wednesday. For Groups and new years reservations see relevant clause below. No amendments are allowed on or after arrival all balances paid on or before arrival and are NON-REFUNDABLE.

Hogmanay (New years reservations that cover the 31st of December) ALL RESERVATIONS MUST BE PAID IN FULL BY THE 1st DECEMBER. CANCELLATIONS MUST BE MADE BEFORE the 1st DECEMBER OR YOU WILL BE CHARGED THE FULL AMOUNT OF THE ENTIRE STAY. ALL DEPOSITS ARE NON-REFUNDABLE IN ANY CASE. Any reservations made after the 1st December must be paid in full and are non-refundable.

Terms and Conditions and Cancellation procedures. This list is neither limited nor final on date of release. Any further details or changes will be forwarded to the customer as soon as applicable.

1.a. All deposits and pre-paid stays are non-refundable in any circumstance. This also accounts for people who wish to shorten their reserved stays after payment on arrival.

1.b. All cancellations must be made by telephone or email by a minimum time of 10a.m. 2 days before arrival or the full cost of 1 nights stay shall be deducted from the bookers credit card details. Group and New Years reservations see above.

1.c. Group bookings of more than 8 people cannot be canceled within 7 days of arrival date and the FULL cost of the entire stay will be charged.

1.d. Hogmanay (New years reservations that cover the 31st of December) ALL RESERVATIONS MUST BE PAID IN FULL BY THE 1st DECEMBER. CANCELLATIONS MUST BE MADE BEFORE the 1st DECEMBER OR YOU WILL BE CHARGED THE FULL AMOUNT OF THE ENTIRE STAY. ALL DEPOSITS ARE NON-REFUNDABLE IN ANY CASE. Any reservations made after the 1st December must be paid in full and are non-refundable..

2.a. Any Group reservations of 8 or more people MUST provide a minimum 20 per person cash security deposit on arrival as security on any losses incurred through damage, nuisance to other guests and loss of revenues. i.e. Damage to bedstead = 110, sickness/soiling = 25+ etc. Any arrivals after 11pm incur a 5+ fee and must be arranged in advance. The breakfast provided is free of charge and may be withdrawn at any time. Due respect to other guests should be shown whilst staying in our hostel. We have a traffic light system for all deposits. One warning from staff - Green, 2nd Warning - Amber = Complete loss of all Security deposit, 3rd Warning = Immediate removal from the premises. Bringing guests back to the Hostel is strictly prohibited and may result in immediate removal from the hostel of the entire group with no refund.

2.b. Any costs not covered by the security deposit may be taken from the Original Credit Card used to make the reservation or otherwise invoiced by arrangement. Ultimately the person who made the reservation is responsible for any and all costs required to be paid to West End Hostel or its Named representative.

2.c. A log will be kept of any incidents and where possible cctv footage will be used as evidence in any case. We reserve the right to refuse entry to anyone who we feel is unfit through alcohol or drug use or may present a threat to any guest or staff.

Additional Terms and Conditions

West End Hostel, 3 Clifton Terrace, Edinburgh, EH12 5DR.
Telephone; 0131 313 1031 between 1000 - 1800 GMT

Please no credit cards on arrival - All transactions carry 10% fee.

We have a Quiet time Policy from 2300 - 0800 so guests can sleep!. Staff wake-ups are charged at 5 each time for non emergencies.

Any reservation of 8 or more persons is considered a 'Group Booking'

**Please note this hostel has a minimum Cancellation Policy of at the latest 10.a.m. 2 days before date of arrival** i.e. Cancellation for Friday arrival must reach us by 10.a.m. Wednesday. For Groups and new years reservations see relevant clause below. No amendments are allowed on or after arrival all balances paid on or before arrival and are NON-REFUNDABLE.

Hogmanay (New years reservations that cover the 31st of December) ALL RESERVATIONS MUST BE PAID IN FULL BY THE 1st DECEMBER. CANCELLATIONS MUST BE MADE BEFORE the 1st DECEMBER OR YOU WILL BE CHARGED THE FULL AMOUNT OF THE ENTIRE STAY. ALL DEPOSITS ARE NON-REFUNDABLE IN ANY CASE. Any reservations made after the 1st December must be paid in full and are non-refundable.

Terms and Conditions and Cancellation procedures. This list is neither limited nor final on date of release. Any further details or changes will be forwarded to the customer as soon as applicable.

1.a. All deposits and pre-paid stays are non-refundable in any circumstance. This also accounts for people who wish to shorten their reserved stays after payment on arrival.

1.b. All cancellations must be made by telephone or email by a minimum time of 10a.m. 2 days before arrival or the full cost of 1 nights stay shall be deducted from the bookers credit card details. Group and New Years reservations see above.

1.c. Group bookings of more than 8 people cannot be canceled within 7 days of arrival date and the FULL cost of the entire stay will be charged.

1.d. Hogmanay (New years reservations that cover the 31st of December) ALL RESERVATIONS MUST BE PAID IN FULL BY THE 1st DECEMBER. CANCELLATIONS MUST BE MADE BEFORE the 1st DECEMBER OR YOU WILL BE CHARGED THE FULL AMOUNT OF THE ENTIRE STAY. ALL DEPOSITS ARE NON-REFUNDABLE IN ANY CASE. Any reservations made after the 1st December must be paid in full and are non-refundable..

2.a. Any Group reservations of 8 or more people MUST provide a minimum 20 per person cash security deposit on arrival as security on any losses incurred through damage, nuisance to other guests and loss of revenues. i.e. Damage to bedstead = 110, sickness/soiling = 25+ etc. Any arrivals after 11pm incur a 5+ fee and must be arranged in advance. The breakfast provided is free of charge and may be withdrawn at any time. Due respect to other guests should be shown whilst staying in our hostel. We have a traffic light system for all deposits. One warning from staff - Green, 2nd Warning - Amber = Complete loss of all Security deposit, 3rd Warning = Immediate removal from the premises. Bringing guests back to the Hostel is strictly prohibited and may result in immediate removal from the hostel of the entire group with no refund.

2.b. Any costs not covered by the security deposit may be taken from the Original Credit Card used to make the reservation or otherwise invoiced by arrangement. Ultimately the person who made the reservation is responsible for any and all costs required to be paid to West End Hostel or its Named representative.

2.c. A log will be kept of any incidents and where possible cctv footage will be used as evidence in any case. We reserve the right to refuse entry to anyone who we feel is unfit through alcohol or drug use or may present a threat to any guest or staff.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

All group Bookings will have to place a 10 - 20 per person security deposit depending on the nature of the group. In the case of schools/children this may be arranged privately.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
7.8
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

At The Hostel we provide comfortable accommodation at great rates! We understand that whether travelling as a tourist, backpacker or getting away with friends, comfort and budget are high on the list of priorities - we provide that and more, in the most stylish and funky hostel in Edinburgh!
Located directly opposite Haymarket Train Station in the West End, The Hostel is only a 15 minute walk to the West End of Princes Street. We are also opposite the city's busiest bus interchange so you will have no problems transporting yourself in and out of the neighbourhood.
Edinburgh Castle and the famous Royal Mile are a must see and are easily accessible on foot or by public transport. Right on our doorstep we have the wonderful St Mary's Cathedral, a popular tourist landmark. An easy 15 - 20 minute stroll is the infamous Grassmarket area & there are a range of bars and restaurants within 100 metres of The Hostel. We can highly recommend our sister unit The West End Hotel for food & drink, where guests of The Hostel will receive up to 20% off their bill.
Please read all the details below before you book for an understanding of why we think 'The Hostel' is the place for you to stay in Edinburgh for the single traveller or groups of up to 95!

Facilities we offer include:

*No curfew!
*Free internet access - (08:00 a.m. - 23:00 p.m.)
*Free hot showers (24 hours)
*24 Hrs Free WI-FI
*Free tea and coffee facilities
*Pool table - (available from 08:00 a.m. - 23:00 p.m. only)
*Kitchen - (available from 08:00 a.m. - 23:00 p.m. only)
*Lounge with Digital TV with surround sound speakers - (available from 08:00 a.m. - 23:00 p.m. only)
*24 hour access key card security entry
*Free Luggage Storage
*Laundry (wash and dry for £3) – this is subject to availability as hostel laundry is done in house.
*Continental Breakfast @ £3
*Loch Ness and Highlands tour booking facility from reception.
* Friendly & Informative Staff


PLEASE NOTE that there are limited electrical sockets in the dormitories. These plugs can only be used for charging mobile phones and laptops. Using these plugs for anything else will automatically shut off the power. Items left to charge are done so at the owners own risk and the hostel cannot be held responsible for any items in the rooms or the public areas. There are extra sockets in the public areas. We ask guests to please remove items when they have finished charging to allow other guests access to the sockets.


Other Important Information:
•Children under 18 are not permitted in the dorm rooms. Anyone booking children into one of our dorm rooms will not be allowed to stay and will be required to find themselves alternative accommodation.
•ALL guests checking into the hostel must have photographic ID with them in the form of passport, driving license etc. Unfortunately check in will not be permitted unless photo ID is provided.
•No pets are permitted in the hostel
•We do not have lift access in the hostel and all rooms are accessible by stairs only
•Free Internet Access Available
•Continental Breakfast is optional at a £3.00 pp
•Check in is from 2pm and check out is 11am. Luggage can be left with us outside these times.
•Any guests arriving after 11pm will be required to pay a £5 late arrival fee to the member of night staff. Please note this is a one off fee of £5 and not £5 per person.


The female dorm is only available for booking by females. If a male reserves this room your booking will be cancelled and the deposit will not be refunded. All other dorms are mixed sex.
*Triple rooms consist of lower double bed and upper single bed.
*Family room consists of 3 single bunks and 1 lower double bunk.

Due to the high demand for accommodation in Edinburgh over New Year, guests will be asked to settle 50% of their total amount, which is non-refundable, one month prior to arrival when booked into the hostel between:
29 December - 2 January (Inclusive)
If cancelling for these dates we require no less than 2 weeks notice for there to be no further charges made to your credit card. Cancelling within 2 weeks of your arrival date will see the total remaining balance of your bill charged to the credit card details provided to us with your booking.


Any guests arriving after 11pm will be required to pay a £5 late arrival fee to the member of night staff. Please note this is a one off fee of £5 and not £5 per person.


Cancellations must be received by 2pm, 2 days prior to your arrival date to prevent any penalty fees being charged to your credit card. If you have booked with an agent online or in person, any deposit made to them is non-refundable unless this has been previously arranged with them. Cancelling a booking within 2 days of the arrival date or failure to arrive at the hostel on your booked day of arrival will see the equivalent of one nights room rate charged to the credit card details provided to us with the booking and your booking will be cancelled for any further nights you have booked.

Group Bookings

Please note that if you are a group of 8 or more people you will be asked to pay the remaining balance as a group (not individually) and leave a £20.00 security bond per person on arrival. This bond will be returned on departure once the room/s have been checked by a staff member. Please note that you should allow time for your room to be checked on departure as this can take up to 15 minutes, if you fail to leave time for your room/s to be inspected bonds will not be returned. If we require any damages to be inspected by the owner, bonds will be kept and returned to you at a later date once a price has been determined for the damage. Disturbing other residents will also result in a penalty charge, the amount will be determined on a case by case basis. Upon arrival at the hostel your group will be asked to read through an introduction letter which lists damages and penalty charges as a guide only, the hostel reserves the right to change these at any time without warning.

Cancelling group bookings - If you are a party of 8 or more people our standard group cancellation policy applies. Cancellations must be made no later than 2 weeks prior to arrival or 1 nights cancellation charge applies for the entire group cost.

On street parking is available in pay and display bays which are payable between the hours of 0830 and 1830hrs Monday to Saturday. Parking is free overnight and on Sundays only. We do not have private parking at the hostel. There is also a 24 hour NCP Car Park nearby on Castle Terrace.

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Reviews & Ratings

  • Value For Money 7.7

  • Security 8.3

  • Location 8.3

  • Staff 8.3

  • Atmosphere 7.2

  • Cleanliness 7.3

  • Facilities 7.2


Latest Reviews

  • 10.0

    Superb

    16 Nov 2018
    Good hostel; would use it again. But no soap in shower dispenser units, and one of the showers was locked to "cold" without informing the user, so you went in, got undressed, and then couldnt use it, so had to find another one. Also, my electronic room key did not work properly, despite having it "recharged" at reception. But apart from that, a very good hostel,and well organized.
    England, Male, 41+
  • 8.9

    Fabulous

    08 Dec 2018
    Great location and staff, very helpful even when my key card decided to lock me out at 4 am, they were awesome! Would definitely come back
    USA, Male, 25-30
  • 6.3

    Good

    15 Dec 2018
    Hostel felt was functional...different areas for different uses...felt dormitory too cramped I was in 15 dorm room..however was warm and bed ding clean. ..however had to fit bedding yourself which was extra hassle after workING sll day....breakfast was very good value and facilities for breakfast very clean snd good and everythg fresh...and orderly and music. .T. V for distractions which was good after working dll day...also was pleased tea ..coffee ..suger..milk available in kitchen...stay ok
    England, Female, 41+
  • 4.9

    Rating

    02 Dec 2018
    Unfortunately, I woke up covered in bites! I contacted the hostel to see if they would be looking into it and did not hear back. I also did not see a single staff person except for when I checked in, and even then I waited for 10-15 minutes for someone to come to the desk. I’m not picky with hostels usually but even for the low price point, not worth it.
    USA, Female, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Dryer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • Washing Machine
Services
  • 24 Hour Security
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • Pool Table
  • Wi-Fi

Policies

  • Age Restriction
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Things to Note

PLEASE NOTE that there are limited electrical sockets in the dormitories. These plugs can only be used for charging mobile phones and laptops. Using these plugs for anything else will automatically shut off the power. Items left to charge are done so at the owners own risk and the hostel cannot be held responsible for any items in the rooms or the public areas. There are extra sockets in the public areas. We ask guests to please remove items when they have finished charging to allow other guests access to the sockets.


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