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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

All group reservations must be fully pre paid before arrival and payments are non refundable.

Additional Terms and Conditions

Regarding large groups, we have special conditions of payments to guarantee the reservation. To assure that the group will actually stay in the dates you referred, it will be necessary to be done two advance payments (50% each) of the total value - one in the moment of the reservation and another one month before the arrival of the group (preferably). At the time of check in, each person will have to give a deposit of 30 euros to assure that magnetic keys and padlocks are not lost or any other reason that could appear during your stay. If there is no reason to activate the deposit, the total value of the deposit will be given in the act of the check out.
Other terms and conditions apply and will be informed upon group confirmation.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30

The House of Sandeman - Hostel & Suites

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Welcome to the world's first Branded Hostel!

Step into the world of Sandeman Port Wines, at The House of Sandeman Hostel & Suites. Set in one of Porto’s most iconic buildings, this hostel is right on top of the Sandeman wine cellars, and right on the edge of the river Douro, overlooking the Porto downtown area. We are located in Vila Nova de Gaia, only 5 minutes away from Porto Historic Centre. Once you have crossed the Dom Luís I Bridge you are in Porto, ready to discover some of the best landmarks and attractions of this city such as Ribeira Square, the Porto´s Promenade and River Bank (Ribeiro do Porto), Museu do Carro Elétrico or Casa da Musica, amongst other wonders and attractions of our city.

All dorms at the House of Sandeman Hostel & Suites have their own private full bathrooms ( up to 4 per dorm), with complimentary shower gel, shampoo and hairdryer. The custom designed beds are inspired by the Port Wine barrels and come with king-sized single mattresses for extra comfort. All reservations include breakfast and a bath towel.

The 12 private suites include their own full bathrooms, with complimentary shower gel, shampoo and hairdryer. The suites feature a double bed, TV, AC and decorated with Sandeman artwork. 9 suite also feature riverfront views. All reservations include breakfast and a bath towel.

Guest are also invited to join in the several activities organised by staff members, taking place in the guest lounge. The heart and soul of the hostel, the guest lounge is also where the kitchen is located, as well as the front desk/ bar. Perfect to grab a drink and get to know your fellow travellers!

The House of Sandeman - Hostel & Suites Policies and Conditions:

Cancellation policy for flexible rates: 2 days before arrival. In case of cancellation, modification after this period the total of the first night will be charged. In case of no-show the total of the first night will be charged as a penalty. The total amount for the booking will be charged at the check-in.

Non-refundable rate: the total amount for the reservation will be charged in the moment of the booking. Penalty in case of cancellation, modification or no-show: 100% of the booking.

Check in from 15:00.
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.
Bookings with 8 beds or more are considered group bookings and which have special conditions.
Breakfast is included. The breakfast selection varies according the type of room booked.

General:

No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
The maximum period of stay is 14 days.

In case of No-Show your room will be guaranteed until 12PM of the following day of your chek-in date.

*****Please bear in mind the property will pre authorise your card for any reason, they will email you to ask you for further details. Should they not receive a response from you within 48 Hours they would be then entitled to cancel your reservation due to insufficient card details. ******

All extra beds are on request: Children over 8 years / Adults - 30 euros per night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.8

  • Security 9.8

  • Location 9.7

  • Staff 9.8

  • Atmosphere 9.2

  • Cleanliness 9.8

  • Facilities 9.9


Latest Reviews

  • 10.0

    Superb

    26 Nov 2021
    The best hostel! The rooms are spacious and the beds are big and comfy.Their free breakfast is incredible and they also have pastry and tea free in the afternoon in addition to a welcome drink. They have free bicycles and access to wine tastings and other excursions. And the staff is absolutely delightful. They are always smiling, social, and willing to help with anything! Treat yourself to this hostel it’s worth it!!!
    USA, Female, 18-24
  • 10.0

    Superb

    11 Nov 2021
    Is this a hostel of a 5 star hotel?!
    England, Female, 18-24
  • 10.0

    Superb

    10 Nov 2021
    I really enjoyed staying at this hostel. The beds are almost queen-sized. I also loved the shower, it felt like I was in a hotel. Only downside was the breakfast. It was included in the price, but it was super basic. If you are vegetarian you should ask to seperate the cheese and ham as they're served on top of eachother.
    Netherlands, Male, 31-40
  • 10.0

    Superb

    05 Nov 2021
    Best hostel I’ve ever stayed in. Fantastic location. Lovely rooms. Lovely staff. Not sure what else I could expect! Basically perfect.
    England, Male, 25-30
  • 10.0

    Superb

    02 Nov 2021
    We absolutely loved staying at the Sandeman! My boyfriend and I booked a private room with a river view and it was very romantic and worth it! The view was incredible and we loved the rain fall shower. The vibe of the hostel was awesome, breakfast was STELLAR and made it order in addition to a buffet on the side all included. The staff always treated us well and the drinks at the bar were very affordable. The staff were happy to offer up recommendations and provide free lockers after check out.
    USA, Couple, 18-24
  • 10.0

    Superb

    01 Nov 2021
    This place is like in the very heart of a fairy tale, it's magical. I loved Porto. I was suffering insane depression from the covid lockdown and this place was the cure. Do the walking tour, it was fantastic. Try and find a local place to eat, look for old Portuguese women running the place. I meet a number of interesting people here. The hostel was steller, they provide breakfast, and even give a free drink the first day. 30/10
    USA, Male, 41+
  • 10.0

    Superb

    24 Oct 2021
    We stayed for 5 nights and found the location, facilities, staff and cleanliness second to none and are now recommending it to lots of friends. We had a double room with en-suite and enjoyed the superb buffet-style breakfast and optional delicious evening meal. The chic lounge area, overlooking the river, enabled conversations with fellow travellers over a glass of wine or cup of coffee. Staff were exceptional and very professional. Would not stay anywhere else in Porto. Exceptional.
    England, Female, 41+
  • 10.0

    Superb

    16 Oct 2021
    I had an amazing time in Porto. I highly recommend this hostel. One of the best I’ve stayed in my life and I’ve been to quite a few ones in Europe and Asia! Amazing staff and super safe and clean. Massive beds too.
    Italy, Male, 31-40
  • 9.7

    Superb

    25 Oct 2021
    The best most comfortable hostel I’ve ever stayed at. So well planned & thought out. Good breakfast,in house family type dinners , no choice only what’s on. I think the best location in Porto perhaps not for party animals. This is Not a party hostel. Just the very best travel one.!
    Canada, Male, 41+
  • 8.3

    Fabulous

    04 Nov 2021
    Hostel is right on the river - on the other side of Porto The sitting area is simply AMAZING. You can have breakfast like in a high end hotel. Also the breakfast has good options if you eat meat. Being a vegetarian it was a bit tough for me. But they did bring fruits etc and were super super nice. The rooms however a little damp but other than that perfect hostel
    Germany, Male, 31-40
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Cable TV
  • Common Room
  • Dishwasher
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • Wi-Fi


Awards

  • 2019

    7th, Best solo hostel

  • 2019

    1st, Best New Small Hostel

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