Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Terms and Conditions

For large group bookings a bond will be required to keep as security for any possible damages.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Group booking must be approved prior to confirmation. A staff member will contact you before arrival to confirm all necessary details.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Jack Backpackers

Book more than 1 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Property Description

Welcome to the BEST HOSTEL in Cairns!

As of the 10th of decemeber we have to mandate the laws obiding the QLD government in regards to the Covid-19 vaccine anybody who isnt double vaccinated or cant provide us with their vaccination certifcation will not be allowed into the premises.

Guests enjoy FREE WiFi, NEW aircon, FREE lockers, FREE Netflix avaliable in common loungeroom and delux ensuite rooms ,on-site bar and restaurant, etc.

Located only 2 minutes from all the major shopping center's, city attractions, nightclubs, and the Lagoon! The Jack is the PERFECT place for travelers wanting to visit the GREAT BARRIER REEF and the Daintree Rainforest. Our travel desk offers great DISCOUNTS and local knowledge.

Please be aware that The Jack Backpackers is a licensed venue. Live entertainment can be heard in the beer garden from 6pm until 2am, mainly on weekends.

If you are planning a late check-in after 7pm, please call our friendly reception team at your earliest convenience to arrange this. Please also note that The Jack Backpackers only accepts booking with a valid photo ID and credit card will be required upon check-in. The Jack Backpackers is unsuitable for persons under the age of 18. Bookings made by any guests under the age of 18 will not be confirmed.

**Due to the recent COVID19 health management restrictions, our usual free evening meal is unavailable.** View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 8.0

  • Location 9.5

  • Staff 9.8

  • Atmosphere 6.8

  • Cleanliness 8.0

  • Facilities 8.5

Latest Reviews

  • 10.0


    21 Apr 2022
    Great place
    England, Male, 25-30
  • 10.0


    20 Feb 2022
    It is a very friendly and lively hostel and you settle in very quickly, especially the lady at the reception is nice and helpful if you have questions about tour offers and all about Cairns! Very good food offers in the restaurant which also change daily and are very tasty! There are also good musicians at the weekend at the bar the mood really brightens up! The hostel is highly recommended! Cheers, Janik
    Germany, Male, 18-24
  • 10.0


    22 Dec 2021
    Great hostel, great location and friendly staff!
    New Zealand, Male, 41+
  • 10.0


    22 Jul 2021
    It's simple and not too much when you want a night out on the town
    Australia, Female, 18-24
  • 8.9


    04 May 2022
    Great location and staff are very helpful with booking tours.
    Ireland, Female, 18-24
  • 8.9


    25 Sep 2021
    The Jack. It does its job. Everything you will want is walking distance. Beds comfy, Ac is cold (maybe too cold but depends on your bunk mates) fridge in every room. Own kitchen, laundry mat, big balconies n a sofa/ TV room. It's above a bar. So if your are precious shhhing Karen type. Probably not for you. Suits people living and working or just need a bed for the night. Not really a party place but people will be getting drunk. Cheap and convienant but low on vibe
    Australia, Male, 31-40
  • 7.1

    Very Good

    14 May 2022
    A little bit noisy during weekend but very very cheap!
    Italy, Male, 25-30
  • 5.4


    24 Dec 2021
    Pretty dirty tbh and bunk beds are unstable. You can hear music from the nearby pub which is fine but it's actually obscenely loud, enough to vibrate the bed frame. You can't just put headphones in to ignore it. Staff are friendly and location is fantastic.
    England, Female, 25-30
  • 3.7


    28 Jul 2021
    All still haven't received my key deposit yet and got accused of not paying rent when I was week in front Verry unprofessional cleaned busted open my door after I pushed the fridge against it and said I had to check out cleaners cleaners cleaned everyone else from except mine and it's was lockdown as well ....there were toe jam stinking shoes on the kitchen table that rink if toe jam
    Australia, Male, 41+
  • 3.4


    15 Jul 2021
    The walls are paper thin so could hear our neighbours all night, had no sleep. Also asked to give an $80 deposit in cash for keys and have not yet received that back despite the keys being dropped early the morning of checkout. When we called we were told to try again tomorrow
    Australia, Mixed Group, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Internet café
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Nightclub
  • Pool Table
  • Wi-Fi