Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Terms and Conditions

For large group bookings a bond will be required to keep as security for any possible damages.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Group booking must be approved prior to confirmation. A staff member will contact you before arrival to confirm all necessary details.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Jack Backpackers

Book more than 1 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Property Description

Welcome to the BEST HOSTEL in Cairns!

Guests enjoy FREE WiFi, NEW aircon, FREE lockers, on-site bar and restaurant, etc.

Located only 2 minutes from all the major shopping center's, city attractions, nightclubs, and the Lagoon! The Jack is the PERFECT place for travelers wanting to visit the GREAT BARRIER REEF and the Daintree Rainforest. Our travel desk offers great DISCOUNTS and local knowledge.

Please be aware that The Jack Backpackers is a licensed venue. Live entertainment can be heard in the beer garden from 6pm until 2am, mainly on weekends.

If you are planning a late check-in after 7pm, please call our friendly reception team at your earliest convenience to arrange this. Please also note that The Jack Backpackers only accepts booking with a valid passport and credit card will be required upon check-in. The Jack Backpackers is unsuitable for persons under the age of 18. Bookings made by any guests under the age of 18 will not be confirmed.

**Due to the recent COVID19 health management restrictions, our usual free evening meal is unavailable.** View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.0

  • Location 9.7

  • Staff 8.7

  • Atmosphere 7.5

  • Cleanliness 9.0

  • Facilities 8.2

Latest Reviews

  • 10.0


    28 Dec 2020
    Safe, secure, clean, close to everything ... you get what you pay for!!!
    Australia, Couple, 41+
  • 10.0


    18 Dec 2019
    Back again 2 years later and still enjoyed my [much shorter] stay. Been to several hostels in the area and this one just has the most friendly people. Every time I stay, the roommates have been kind, respectful, friendly (not always the case in hostels!). Discount at the pub below and simple dinner every night is just an added bonus. Close to everything and just good vibes all around :)
    USA, Female, 25-30
  • 9.7


    07 Oct 2020
    Awesome value for money, and wonderful staff! Since arriving in Cairns in August my partner and I have been staying at Jack’s on and off for about 8 (or something) stays! Private well preferred, while facilities are great. Loads of bathrooms that get serviced daily, kitchen with most things (byo cutlery, stop stealing it!) and location is amazing. You can’t beat the price especially with 10$ Meal deals and a discount on everything at the pub next door. Staff are super accommodating :)
    Canada, Couple, 25-30
  • 9.4


    12 Feb 2021
    Always great staying here. Only wishes are that the kitchen have a bit more availability (ie: more than 1 knife) but I do understand backpacker is why this is lacking. Also, that recycling is more available within the hostel (in the kitchen and rooms). Being so close to so much nature, it's a bit contradicting not to promote a healthy environment. Other than those requests, The Jack always has great staff, great discounts, and a great location.
    USA, Female, 25-30
  • 9.1


    22 Feb 2021
    Wonderful stay. It’s in the middle of the City. Everything was within 10 min walk. Cleaned everyday. Bring your own cutlery and dishes. Fridge in each room. Clothing hung inside so the rain didn’t get all over it. Lovely terrace upstairs. Staff were really helpful and friendly.
    Oman, Female, 25-30
  • 9.1


    17 Feb 2020
    La limpieza es Excelente, el precio incluye cena y la verdad es que vale la pena, esta ubicado a 10 min de la laguna, pero esta bien ubicado, supermercados cercanos, a partir de las 10 p.m. el ruido cesa, tiene refrigeración dentro de la pieza lo que es una maravilla para la calor que hay en cairns. De las 8 hornillas de la cocina, solo funcionan 2, platos tazas y cubiertos no están a disposición, si no que cada uno tiene que rentar lo por 10 usd :(
    Peru, Female, 25-30
  • 8.9


    02 Dec 2019
    Solid hostel great location. Free evening meal is a great extra for budget backpacking!
    England, Male, 18-24
  • 8.0


    02 Apr 2021
    I think the management should do something about the wi fi because i can't even get the signal because too many people's are using so I'm a bit disappointed overall all good just some people just left empty can they're didn't clean up after party night before.
    Malaysia, Male, 41+
  • 7.7

    Very Good

    17 Feb 2020
    Friendly staff. Made an effort with evening social activities which were actually quite fun. Great location.
    Germany, Male, 25-30
  • 5.7


    23 Apr 2021
    The main issue was that the room we stank of cigarette smoke, even though the window was open when we arrived. Smell did not go away so it is stuck in the walls.
    Australia, Couple, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Internet café
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Nightclub
  • Pool Table
  • Wi-Fi