Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Terms and Conditions

For large group bookings a bond will be required to keep as security for any possible damages.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, Business Trip, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Group booking must be approved prior to confirmation. A staff member will contact you before arrival to confirm all necessary details.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Jack Backpackers

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Property Description

The Jack Flashpackers is the considered by many as the best hostel in Cairns!

Guests enjoy FREE dinner, FREE wifi, NEW aircon, FREE lockers, etc.

Located only 2 minutes from all the major shopping center's, city attractions, nightclubs, and the Lagoon! The Jack is the PERFECT place for travelers wanting to visit the GREAT BARRIER REEF and the Daintree Rainforest. Our travel desk offers great DISCOUNTS and local knowledge.

Please be aware that The Jack Backpackers is a licensed venue. Live entertainment can be heard in the beer garden from 6pm until 2am on weekends.

Please note that if you are a late check-in after 8pm, please call The Jack Reception to arrange a late check-in. Please also note that The Jack Backpackers only accepts booking with a valid passport and credit card will be required upon check-in. The Jack Backpackers is unsuitable for persons under the age of 18. Bookings made by any guests under the age of 18 will not be confirmed. View House Rules

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Reviews & Ratings

  • Value For Money 8.4

  • Security 8.7

  • Location 9.5

  • Staff 8.1

  • Atmosphere 7.4

  • Cleanliness 7.5

  • Facilities 7.4

Latest Reviews

  • 9.4


    25 Jul 2019
    Great value for the price! The free dinner is an awesome benefit; the meals were substantial and great quality. I read reviews saying it was loud, but I'd like to clarify those: it was LOUD. You can hear every word of every song played in the bar. There is nothing to insulate your rooms from the sound. The showers and toilets are shared male and female, but were impressively clean. However, if more than one person showers at a time, the water pressure drops to almost nothing.
    USA, Mixed Group, 18-24
  • 9.4


    30 Jun 2019
    Clean, good value, good location, free dinner and bar next door
    Australia, Male, 31-40
  • 9.1


    02 Nov 2019
    The most friendly staff! Very nice location, right in the center of cairns. Free dinner every night ! Clean bathrooms, rooms etc A bit loud on the weekends because of the pub downstairs but that was fine. Right next to bars & 10 minutes walk to „the beach“ Bus station near.
    Germany, All Female Group, 18-24
  • 9.1


    20 Jul 2019
    Cat and Jason were wonderful to us during our stay at The Jack. When We realized we hadn’t booked enough nights, Jason went out of his way on his day off to make it possible so we didn’t have to check out/re check in/move rooms. The dinner option was really great—especially after a long day on a tour. Harriet was lovely to chat with and you can tell she really cares about the guests. Thank you for making Cairns such an amazing experience! -Gaby & Sean
    Canada, Couple, 18-24
  • 8.9


    29 Oct 2019
    Quiet small hostel (besides when the bar next door is lively on the weekend - not a problem for me as I was always out at night but roommate complained it was annoying) lovely staff, tiny kitchen but they offer free dinner! Air con in rooms is banging.
    England, Female, 18-24
  • 8.0


    22 May 2019
    The jack was an ok place to stay. Had a lovely balcony and social area and Jason at the front desk was really helpful with booking tours etc! Was quite loud at night time as there was usually a live band but that was listed in the description of the hostel anyways. I stayed in a room with two girls who were living at the jack and working there and they were both really nice and welcoming. The jack is good if you’re looking to party and have fun but not if you’re looking for a chilled place
    England, Female, 18-24
  • 7.4

    Very Good

    08 Jul 2019
    Great hostel and good location! Rooms were really clean and a good size. Free meal was okay but not filling. Found it a bit hard to socialise with people if you're not in not in the main building but the pub was great just a bit noisey! Decent price for what you get :)
    Australia, Female, 18-24
  • 6.0


    05 Jul 2019
    It does say everywhere that it’s super loud and we knew that before we stayed there. However, the bar next door was blasting music all night (part of the hostel) with a terrible live band all 3 nights we stayed there to a group of 5-10 people. There were literally no more than that and I feel like they could’ve chilled a bit. Hostel itself was fine, kind of grungy and easy access for the public to get in. There were slight gaps in the windows and I saw two bugs in the bathroom.
    USA, Couple, 25-30
  • 5.7


    05 Sep 2019
    On the website it states that there could be 'considerable noise' from the backpacker bar. It's far more than considerable! We paid for a 'deluxe double room with ensuite' and were put right behind the stage where they have live bands on Fri and Saturday night. They refused to give a refund so we could move Saturday night. The receptionist wouldn't help and was incredibly rude and tried to fob us off with the worlds worst ear plugs. Wish I had more characters left on this review to vent further.
    England, Couple, 25-30
  • 5.4


    11 Jun 2019
    This hostel was a place I just wanted to sleep at while exploring. There were 2 others when I arrived and the place was disgusting. They had stuff everywhere and ants crawled all through the room, bathroom, and shower since they left dirty dishes out. We couldn’t use the lockers as ants were in those too. I had no spot to place my bag so I had to constantly leave it practically in the way of the door since they had taken the rest of the room. They were unwelcoming, childish, and it was gross!
    USA, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Jobs Board
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Security
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • DVD's
  • Nightclub
  • Pool Table