Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

30% charge of total fee within 4-8 weeks prior to commencement of booking.
50% charge of total fee within 2-4 weeks prior to commencement of booking.
75% charge of total fee within 7-13 days prior to commencement of booking.
100% charge of total fee for non-arrival and up to 7 days prior to commencement of booking.
Admin fee of £25 will be incurred for any cancelation.

Additional Terms and Conditions

All bookings are accepted on the understanding that any regulations made by Greenwich Leisure Limited (building operators) for the safety or convenience of those using facilities, wil be observed and no liability whatsoever shall attach to Greenwich Leisure Limited or their servants or agents for any damage, loss or injury howsoever incurred.
Any groups where there are children under the age of 16 must have a ratio of 1 responsible adult over the age of 18 to every 20 under 16 year old.
Residents will have access to their rooms from 2.00pm Monday-Saturday and 3.00pm Sunday on the day of arrival unless otherwise agreed.
On the morning of departure residents must vacate rooms by 9.30am Monday-Saturday and 10.00am Sunday unless otherwise agreed. Please note that luggage can be stored at the risk of of residents only.
Any breakages or damage to property will be charged to the lead party member at a reasonable cost of repair / replacement.
Sports facilities can be booked as part of any group booking. Please contact centre staff directly to discuss this further.

The following group types are not accepted by this hostel: Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Tour Groups
Foreign Students

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Lodge at Crystal Palace

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

The iconic, world famous Crystal Palace National Sports Centre was opened in 1964 and today is a listed heritage building. Set within 200 acres of parkland, the facility provides a unique London venue steeped in sporting tradition.

The Lodge provides excellent value for money with options of single, twin and triple rooms. With 87 rooms across 10 floors with views over Crystal Palace Park and South London.

Continental breakfast is included with all bookings and dependant on other bookings residents have the option of lunch and dinner at an extra cost.

With its world class sporting facilities the on site accommodation is ideal for sports training camps and can cater for upto 144 athletes, coaches and support staff.

The National Sports Centre is operated by GLL, Leisure's most successful social enterprise, managing over 100 sports and leisure facilities across London. Visit for more information.

Fancy running on the same athletics track graced by the likes of Usain Bolt or Tyson Gay? Or swim in an International FINA accredited 50m Racing Pool? With the National Sports Centre itself just a short walk away there is the opportunity to make use of international sports facilities and take part in a wide variety of activities such as racquet sports, climbing, or football on offer at an additional cost.

Our guests can take advantage of some of these first class sports facilities for just 10 per day. This allows access to our state of the art 100 station fitness centre, a public swim session and use of the athletics track. We are also proud to be a member of which would enable visitors discounted access to the Fitness Centre.

The Lodge is a short walk into Crystal Palace itself which has a host of bars, restaurants and shops to entertain our residents. Crystal Palace Football Club are a 10 minute bus ride away where during the regular season games take place every other weekend.

The park itself has a lake and dinosaur trail as well as The Crystal Palace Museum and maze. The Horniman Museum is also just a short bus ride away from the Lodge in Forest Hill.

Central London is 25 minutes by train for London Victoria or London Bridge.

Please note that:
Residents will have access to their rooms from 2.00pm on the day of arrival unless otherwise agreed.

On the morning of departure residents must vacate rooms by 9.30am unless otherwise agreed. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.7

  • Security 8.5

  • Location 8.7

  • Staff 8.7

  • Atmosphere 7.3

  • Cleanliness 7.5

  • Facilities 7.0

Latest Reviews

  • 9.7


    01 Jun 2019
    Unbeatable location, middle of one of London's parks and great friendly staff. Fantastic location, you feel like you are in the countryside
    England, Male, 41+
  • 9.4


    09 Jul 2019
    Nice & quiet, lovely park surrounding the building
    England, Male, 41+
  • 9.4


    06 Jul 2019
    Great port in a storm
    England, Female, 41+
  • 9.1


    10 Jul 2019
    A pleasant stay at the Lodge once again. Very friendly Staff and excellent location. Only problem was the weak wifi.
    Ireland, Male, 41+
  • 8.9


    13 Jul 2019
    Terrible decor but clean bedding, lovely white towel, tea and coffee making in room even a TV . Great choice of continental breakfast and very friendly staff, 5 minute walk to station. If it's just to sleep and eat because you won't want to look at the state of the room then worth a stay but don't think you'll want to take pictures of your room to show your friends!
    England, Female, 41+
  • 8.9


    22 Jun 2019
    Very nice room with TV with a great free breakfast (very nice coffee) Excellent value for money definitely recommend
    Ireland, Male, 31-40
  • 8.9


    04 Jun 2019
    Very clean and peaceful. A fantastic place to stay if you want cheap accommodation in London.
    England, Male, 41+
  • 8.9


    03 Jun 2019
    Basic but excellent value, quiet location, easy parking, good breakfast, clean and comfortable room. Shared shower and toilet with two rooms, basin in room, nice fluffy towels but no soap. Decor looking tired inside and out. Will stay again.
    England, Couple, 41+
  • 4.6


    13 Jul 2019
    I stayed at this hostel on my last night in London (woman traveling alone). It sort of felt like walking into a horror movie. The facilities were old and broken (abandoned?) and there was not a soul in sight other than the receptionist. I only saw one other guest during my whole time there. The three staff members I saw were very nice, but this place still gave me the creeps. Wouldn’t stay there again...unless the place was’s a pretty area, it just needs a lot of TLC.
    USA, Female, 18-24
  • 3.7


    29 Jun 2019
    Scruffy very run down roon Paper Cup ! for tea was dirty No opening window on very hot day , shower dangerously hot
    England, Male, 25-30
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  • Free Breakfast
  • Free Internet Access
  • Free Parking
  • Linen Included
  • Common Room
  • Elevator
  • Fitness Centre
  • Parking
  • Reading Light
  • Swimming Pool
  • 24 Hour Reception
  • 24 Hour Security
  • Pool Table