Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

f cancelled up to 60 days before date of arrival, 25 percent of all nights will be charged.

If cancelled up to 30 days before date of arrival, 50 percent of all nights will be charged.

If cancelled up to 14 days before date of arrival, 75 percent of all nights will be charged.

If cancelled later or in case of no-show, the total price of the reservation will be charged.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Matterhorn Hostel Zermatt

Book more than 61 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

The MATTERHORN HOSTEL provides the perfect accommodation in winter and summer for low budget travelers. We are well located in Zermatt which is not only a picturesque village but also one of the top-ranked ski resorts in Europe. You will find a pleasant and warm atmosphere in our rustic timber house. The great location gives our guests great access to the mountains. The ski slopes and hiking trails are only a hundred meters away. Our rooms are clean, cozy and comfortable. Toilets and showers are shared. We also have a bar and a restaurant. The free WIFI is accessable in all ROOMS and BEDS. Our friendly and helpful staff will try and make your stay as comfortable as possible. There is no curfew so you can explore the resort at your own pace.

Opening hours reception
Check-Out: 07.30 a.m. - 10.00 a.m. (high season 11:00 a.m.)
Check-In: 16.00 p.m. - 21.00 p.m. (high season 22:00 p.m.)

In the case of premature departure or late arrival, you will be charged for the entire reservation.

Please note: Breakfast is not included in the online room rates. View House Rules

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Reviews & Ratings

  • Value For Money 7.2

  • Security 8.0

  • Location 9.6

  • Staff 8.2

  • Atmosphere 6.4

  • Cleanliness 6.4

  • Facilities 5.6

Latest Reviews

  • 8.0


    22 Aug 2020
    This hostel is well placed for both hiking and skiing, however there are NO kitchen facilities as advertised and I thought over-priced for just a bed; by the same token I slept well and enjoyed my short stay!
    England, Male, 41+
  • 7.1

    Very Good

    05 Aug 2021
    I hope the bathrooms could be cleaner. Some Staffs are also not very friendly. There are lockers but have no keys. But overall, it was a nice experience. The hostel is located with a view from the Matterhorn 👍🏼
    Germany, Male, 18-24
  • 6.9


    31 Jul 2021
    Great location for the price and lovely staff. Also had a deal in the restaurant for those staying at the hostel - could’ve done with more food though. Room had shared balcony and lived up to its purpose. Only complaint would be cleanliness of bathrooms - showers weren’t clean and found alcohol bottles lying around, bins not emptied, toilets had questionable smell.
    England, Mixed Group, 18-24
  • 6.6


    09 Aug 2020
    Bedrooms perfectly clean, located very close to the lifts but still close enough to town. Bathrooms and showers a little tired but clean enough. Website needs updating to reflect the fact that the Restaurant, Bar and all communal spaces are currently closed due to COVID restrictions. Obviously can't be helped but I would've likely booked elsewhere if I'd have known that there were no communal spaces available at all.
    England, Male, 25-30
  • 6.0


    15 Jul 2021
    It’s in a good location, and cheap for Zermatt, but there is no kitchen and no common area and the showers are gross. The staff was not helpful and rarely there. You’re basically just paying for a bed, and only a bed, and they don’t give you sheets and it seems like they don’t ever clean the blankets.
    USA, Mixed Group, 18-24
  • 5.4


    27 Jul 2021
    We book twin room with 2/3 beds, but we get room for six. We stayed in Swizerland in five hostels and this one was the worst and the most expensive. But staff was kind and even thought there wasn't common kitchen, they boiled water for us.
    Czech Republic, Couple, 25-30
  • 4.9


    16 Sep 2020
    Not worth the amount of money they charge for the kind of facility provided..
    India, Couple, 25-30
  • 4.0


    07 Aug 2021
    Very good location but sadly one of the worst conditioned, cold and disgusting hostels in Europe with some of the staff being very uninterested, apathic and unfriendly. Best staff though was a guy named Fabio! He should have ran the hostel. There is no common room or kitchen for the guests. Most rooms are in the basement. Showers and bathroom needs some new paint and better cleaning products. There were lots of hair in the showeroutlets. Dirty bathroomfloor. Not worth it. Go to Youth Hostel.
    Sweden, Male, 31-40
  • 3.1


    08 Sep 2020
    Staff is ok and cleanliness is average. the hostel is basically in a keller. with absolutely no security. the place is not at all worth the money.
    India, Male, 25-30
  • 2.0


    09 Apr 2020
    Very unpleasant place. Shower is awful and in winter time it's freaking cold, you can't even take a proper shower, water wasn't at even 25 degrees - was freezing cold. Would not recommend at all. Yes it's cheapest place in zermatt, but really not worth staying, especially if you go for 2+ days.
    Romania, Female, 25-30
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  • Free Internet Access
  • Bicycle Parking
  • Breakfast Not Included
  • Card Phones
  • Hair Dryers For Hire
  • Security Lockers
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Restaurant