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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

f cancelled up to 60 days before date of arrival, 25 percent of all nights will be charged.

If cancelled up to 30 days before date of arrival, 50 percent of all nights will be charged.

If cancelled up to 14 days before date of arrival, 75 percent of all nights will be charged.

If cancelled later or in case of no-show, the total price of the reservation will be charged.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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The Matterhorn Hostel Zermatt

Book more than 61 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
Read all reviews

Property Description

The MATTERHORN HOSTEL provides the perfect accommodation in winter and summer for low budget travelers. We are well located in Zermatt which is not only a picturesque village but also one of the top-ranked ski resorts in Europe. You will find a pleasant and warm atmosphere in our rustic timber house. The great location gives our guests great access to the mountains. The ski slopes and hiking trails are only a hundred meters away. Our rooms are clean, cozy and comfortable. Toilets and showers are shared. We also have a bar and a restaurant. The free WIFI is accessable in all ROOMS and BEDS. Our friendly and helpful staff will try and make your stay as comfortable as possible. There is no curfew so you can explore the resort at your own pace.

Opening hours reception
Check-Out: 07.30 a.m. - 10.00 a.m. (high season 11:00 a.m.)
Check-In: 16.00 p.m. - 21.00 p.m. (high season 22:00 p.m.)

In the case of premature departure or late arrival, you will be charged for the entire reservation.

Please note: Breakfast is not included in the online room rates. View House Rules

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Reviews & Ratings

  • Value For Money 5.4

  • Security 5.9

  • Location 7.8

  • Staff 7.1

  • Atmosphere 5.7

  • Cleanliness 5.9

  • Facilities 5.2


Latest Reviews

  • 9.4

    Superb

    25 Feb 2020
    Great hostel for the price, clean, all the facilities you could want and considering the location the price was amazing. If you want affordable and comfortable in a great location, don’t think twice
    England, Male, 41+
  • 8.0

    Fabulous

    22 Aug 2020
    This hostel is well placed for both hiking and skiing, however there are NO kitchen facilities as advertised and I thought over-priced for just a bed; by the same token I slept well and enjoyed my short stay!
    England, Male, 41+
  • 7.7

    Very Good

    31 Jan 2020
    This hostel gets the job done. The rooms and beds are clean and orderly, although it wouldn't hurt to have another layer to use while sleeping because there's only one kind-of-thin blanket given to you. I wouldn't happily sit on the floor of the bathrooms or showers, but they were relatively taken care of and I had no issues. Not much of atmosphere, but it's a small hostel and there is a bar attached that I never visited, so that might add to the experience. Solid place.
    USA, Female, 18-24
  • 7.1

    Very Good

    22 Jan 2020
    Cheap for Switzerland, but you don’t get much for the price. Pros - comfy beds & wool blankets -lockers in room (not sure if they have keys?? We were never given any but we also didn’t ask) -several toilets and big sinks -great location -our bunk room had a great view Cons -“kitchen” is only a kettle, mini fridge, plates, mugs and utensils -showers are small, ding, clogged and Luke-warm water at best -there are no keys to the rooms or hostel? We were never given any
    USA, Female, 25-30
  • 6.6

    Good

    09 Aug 2020
    Bedrooms perfectly clean, located very close to the lifts but still close enough to town. Bathrooms and showers a little tired but clean enough. Website needs updating to reflect the fact that the Restaurant, Bar and all communal spaces are currently closed due to COVID restrictions. Obviously can't be helped but I would've likely booked elsewhere if I'd have known that there were no communal spaces available at all.
    England, Male, 25-30
  • 5.7

    Rating

    11 Feb 2020
    Staff was friendly and accommodating. Great area right next to multiple bars and a bridge with a perfect view of the river running through town and the Matterhorn. Shower facilities were pretty poor. No curtain in some stalls and water splashed under the stalls that did have a curtain. Had to put my boots in front of my clothes so they wouldn't get wet
    USA, Male, 25-30
  • 4.9

    Rating

    16 Sep 2020
    Not worth the amount of money they charge for the kind of facility provided..
    India, Couple, 25-30
  • 3.1

    Rating

    08 Sep 2020
    Staff is ok and cleanliness is average. the hostel is basically in a keller. with absolutely no security. the place is not at all worth the money.
    India, Male, 25-30
  • 2.0

    Rating

    09 Apr 2020
    Very unpleasant place. Shower is awful and in winter time it's freaking cold, you can't even take a proper shower, water wasn't at even 25 degrees - was freezing cold. Would not recommend at all. Yes it's cheapest place in zermatt, but really not worth staying, especially if you go for 2+ days.
    Romania, Female, 25-30
  • 2.0

    Rating

    08 Feb 2020
    The property was a disaster. The bathrooms and shower are unclean. The dorm beds don't even have a ladder to climb up, shelves/ cupboards in the dorms do not have knobs to lock them, floor is dirty, windows don't shut fully. Bed spreads and blankets are extremely dirty (hairs on them, dust, stains - disgusting really). No charging There are no locks on the dorm rooms (I knew this before I booked). No kitchen at all - an extremely rusted kettle and a mini-fridge. Sink beside open urinals.
    India, Female, 31-40
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Facilities

Free
  • Free Internet Access
General
  • Bicycle Parking
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Hair Dryers For Hire
  • Security Lockers
Services
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Restaurant


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