Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Nice Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

The Mermaid Hostel Cancun was created from our travelling hearts and minds. We are 2 best friends who love to travel around the world. We know what travellers need to feel right at home.
The Mermaid Hostel is a new vibrant place to stay in Cancun.
Our Hostel offers 15 comfy beds, If you need a private suite or want to meet people and stay in one of our 4 people dorms we are the best option for you!
The Mermaid Hostel has a privilege location in town, across the street from the Caribbean Sea.
It is the perfect place for travellers seeking for some privacy and extra comfort .

Guests can enjoy our rooftop “Pirate deck” terrace with a beautiful panoramic view of the Ocean and the Jungle (sunsets and sunrise are breathtaking) We have a grill at this cool lounge area for you to relax and enjoy a good time!

Our “Surfer’s lounge” offers a casual atmosphere, with cool furniture, palm trees and art.

At our front desk you can find everything to organize your tours and activities (scuba diving, snorkel, parks, attractions, cenotes, pyramids, kitesurfing, wakeboard, we can also recommend the best culinary experiences and nightlife in Cancun…) For more information, please contact us!

The Mermaid Hostel has a great location, we are located in a private residential area with security. Walking distance to the Ferry that takes you to Isla Mujeres. 6 minutes by taxi or bus to the ADO bus station (takes you to the airport, Playa del Carmen, Riviera Maya, Tulum, etc). 5 min by taxi or bus from Cancun’s local nightlife and hot spots in town. And 8 min by taxi or bus from the hotel zone. We are located right next to archaeological site El Meco
The best part of all We are across the beach from local fisherman restaurants and playa el Niño.

Impuesto de Saneamiento *New tax per person per stay $1.5 usd Not Included payment upon arrival
Just a bus away from all the hot spots in Cancun (you can take the bus right across the street 24/7) View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 8.8

  • Location 6.6

  • Staff 8.6

  • Atmosphere 7.6

  • Cleanliness 8.0

  • Facilities 7.3

Latest Reviews

  • 9.1


    15 Aug 2019
    Amazing stay! Breakfast is just what you need. Air conditioning in each room is delicious. Showers clean, service above and beyond. WiFi strong throughout. Great vibes. Highly recommended.
    USA, Female, 25-30
  • 8.9


    22 Sep 2019
    Nice clean hostal a decent walk to the ferries to go to isla mujeres they have a/c in units and daily cleaning. The beds are comfortable this is definitely a good place to get some rest. They won’t try to sell you anything but they have a book of tours at the front desk. The breakfast was good as well. I would stay again because read reviews on other hostales where they over charge for your stay and try to sell you expensive tours.
    Mexico, Female, 25-30
  • 8.6


    20 Dec 2019
    We loved this hostel! Very easy to take a bus nearby and the rooftop area + views are worth being out of the way. Its a quiet place but great for making friends. Make sure you get a key if placed in staff room on 1st floor. No 24h desk so plan your arrival accordingly, and if you do miss check-in time, for the sake of all guests don't cause a commotion- Some family did this late at night and actually banged on everyone's doors and tried getting in. Not the hostels fault, I would still recommend!
    Canada, All Female Group, 18-24
  • 8.6


    30 Jul 2019
    Really lovely and helpful staff and the breakfast was great!! Nice big rooms which had air conditioning and the roof terrace was great to watch the sunset. Not very lovely but perfect for us as we were staying there as it was very accessible to catch the ferry to Mujeres
    England, Female, 18-24
  • 8.3


    27 Jan 2020
    Very clean, comfortable, quiet place close to the Isla Mujeres ferry terminal and all transit. The view from the roof top patio is incredible and the courtyard is great for relaxation. Our only issue is that there were no blankets of any kind. With the a/c it was too cold but without the a/c was too hot. While I absolutely loved the area, it is not close to a beach. It is close to the water, however we could find no usable beach as the waterfront is used for other purposes. I will visit again!
    Canada, Couple, 31-40
  • 8.3


    03 Nov 2019
    Great for a quiet option in Cancun. Out of the way, in a private residential area, along with a security guard at the gate. Staff nice, could give more information at the check in process. The rooms are basic, clean enough, having aircon in the room was great. Pillows terrible!! And no WIFI in the rooms, so I had to go down three flights of stairs to access. Lockers too small to store bags. WIFI and decent pillows are a must. Easy fix mermaid beach, easy fix.
    Australia, Female, 31-40
  • 7.1

    Very Good

    20 Jan 2020
    Great stopover place for one night if you want to head to Isla Mujeres early the next morning. I arrived at 8pm and it was quiet. If you’re arriving late make sure you let the hostel know and recommend getting their airport transfer as it’s in a gated community and the security guard doesn’t speak English so could be tricky for some. Staff / owners were very friendly / helpful - my airline lost my bag and they helped me get it back the next day.
    England, Female, 25-30
  • 6.6


    03 Sep 2019
    There was quite a bit of damp in the bedroom. The location really wasn’t great unless you want to get the ferry to Isla Mujeres.
    England, Couple, 25-30
  • 5.1


    16 Oct 2019
    Korean lady was the only good part about the hostel
    USA, Female, 18-24
  • 3.1


    02 Jan 2020
    Do not trust the reviews or description about this hostel. Definitely the WORST hostel experience. Not only was this in a very dangerous area but also extremely hard to find. Once we found it we should have left immediately. There are no amnesties for travelers other than a fridge filled with old food, a kitchen that you can barely move in which also is where the front desk is. There is no way you will be able to cook here. Very bad construction. Wish I could continue but out of characters. BAD!
    Canada, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Washing Machine
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • PlayStation
  • Wi-Fi
  • Wii