Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The Mermaid Hostel Cancun was created from our travelling hearts and minds. We are 2 best friends who love to travel around the world. We know what travellers need to feel right at home.
The Mermaid Hostel is a new vibrant place to stay in Cancun.
Our Hostel offers 15 comfy beds, If you need a private suite or want to meet people and stay in one of our 4 people dorms we are the best option for you!
The Mermaid Hostel has a privilege location in town, across the street from the Caribbean Sea.
It is the perfect place for travellers seeking for some privacy and extra comfort .

Guests can enjoy our rooftop “Pirate deck” terrace with a beautiful panoramic view of the Ocean and the Jungle (sunsets and sunrise are breathtaking) We have a grill at this cool lounge area for you to relax and enjoy a good time!

Our “Surfer’s lounge” offers a casual atmosphere, with cool furniture, palm trees and art.

At our front desk you can find everything to organize your tours and activities (scuba diving, snorkel, parks, attractions, cenotes, pyramids, kitesurfing, wakeboard, we can also recommend the best culinary experiences and nightlife in Cancun…) For more information, please contact us!

The Mermaid Hostel has a great location, we are located in a private residential area with security. Walking distance to the Ferry that takes you to Isla Mujeres. 6 minutes by taxi or bus to the ADO bus station (takes you to the airport, Playa del Carmen, Riviera Maya, Tulum, etc). 5 min by taxi or bus from Cancun’s local nightlife and hot spots in town. And 8 min by taxi or bus from the hotel zone. We are located right next to archaeological site El Meco
The best part of all We are across the beach from local fisherman restaurants and playa el Niño.

Impuesto de Saneamiento *New tax per person per stay $1.5 usd Not Included payment upon arrival
Just a bus away from all the hot spots in Cancun (you can take the bus right across the street 24/7) View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.8

  • Location 8.4

  • Staff 9.3

  • Atmosphere 9.0

  • Cleanliness 9.6

  • Facilities 9.2

Latest Reviews

  • 10.0


    01 Jul 2019
    Comfortable, friendly. Easy to get to, easy to move around from.
    Finland, Female, 31-40
  • 9.7


    13 Jul 2019
    Super cute little hostel in a gated community on the outskirts of Cancún. Walking distance to ferry over to Isla Mujeres. The room was clean, had AC and had 4 bunks. The rooftop terrace was really cool and provides an awesome 360 view. I only stayed one night but was enchanted by Playa Blanca and the local feel the area has.
    Canada, Female, 31-40
  • 9.7


    10 May 2019
    Excelent! All the people very nice and lovely , if I back to Cancun, absolutely I will be back there, nice atmosphere, thank you!
    Colombia, Female, 41+
  • 9.1


    15 Aug 2019
    Amazing stay! Breakfast is just what you need. Air conditioning in each room is delicious. Showers clean, service above and beyond. WiFi strong throughout. Great vibes. Highly recommended.
    USA, Female, 25-30
  • 8.9


    11 Jun 2019
    Great place, Best shower ever, but a little far from downtown/the good beaches.
    Denmark, Female, 18-24
  • 8.9


    14 May 2019
    Great place, little beach near the hostel with restaurant by the beach, good AC in the dorms, staff is kind, clean place, dorm is nice with good bathroom, The R1-R6 bus will take you to ADO for 10 pesos.
    Canada, Couple, 25-30
  • 8.9


    21 Apr 2019
    We stayed over night before a flight. The hostel seemed nice. The staff was helpful. My only complaints would be that there weren't any late night bites near by and the room i stayed in smelled a little like mildew. I wish breakfast started earlier (it starts at 9). Everything else was fine.
    USA, Female, 25-30
  • 8.6


    30 Jul 2019
    Really lovely and helpful staff and the breakfast was great!! Nice big rooms which had air conditioning and the roof terrace was great to watch the sunset. Not very lovely but perfect for us as we were staying there as it was very accessible to catch the ferry to Mujeres
    England, Female, 18-24
  • 8.6


    27 May 2019
    V chill. Lovely staff! Location is far from supermarkets + bars etc so just take the bus for those 😊 Right by a cute lil beach. Beer shop opposite. Fabulous security so you shall feel very safe. Really clean, and you can control the air con. I absolutely loved the rooftop area, so cute, forest on one side (sunset side), and sea on the other! It is quite quiet but attracts super lovely people, so even though I was a solo traveller I have met people that I am continuing to travel with!
    England, Female, 18-24
  • 8.3


    20 Jul 2019
    Great rooftop area! A little out of the way for downtown and the hotel zone. Perfect if you are going to Isla Mujers or if you want a suites Cancun experience. Helpful staff and nice room
    Ireland, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Washing Machine
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • PlayStation
  • Wi-Fi
  • Wii