Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
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Property Description

The Mermaid Hostel was born from our traveling hearts and adventurous minds. We are 2 best friends who love to travel around the world. We know exactly what travelers need to feel right at home.
Guests can enjoy our patio, hammock area, the beautiful art around the hostel and chill in our acapulco chairs while enjoying nature.
We have a grill and a communal kitchen. Our living room has a Flat TV screen with netflix and cable.
Enjoy our daily activities and meet other people in a chill environment while you have a good night sleep.

We offer the best tours to explore Cancun and riviera Maya. Visit Chichen Itza, scuba dive, snorkel, swim in a cenote, catamaran, Contoy, Bacalar, Tulum etc. We also sell tickets to enter the best nightclubs in hotel Zone.

The Mermaid Hostel Downtown has a privileged location in the heart of Cancun. We are one block away from las palapas park, 10 minute walk from the ADO bus station, 1 block away from Av. Tulum and 3 blocks away where the hotel zone area starts
This is a great area with lots of dining options, supermarkets, markets, bars etc. You can take the bus to the most beautiful beaches in hotel zone just 2 blocks away from the hostel, and 2 blocks away from cool Nader street.
We are very close from our other location The Mermaid Hostel Beach where you can take the ferry to Isla Mujeres.

Our cool hostel has hot water, AC, private rooms and dorms. Free Wifi . The Mermaid Hostel is the perfect place to make new friends while enjoying a chill atmosphere in our beautiful place. View House Rules

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Reviews & Ratings

  • Value For Money 4.0

  • Security 6.0

  • Location 5.0

  • Staff 5.0

  • Atmosphere 6.0

  • Cleanliness 3.0

  • Facilities 4.0

Latest Reviews

  • 10.0


    28 Aug 2019
    Excellent hostel and a good location to both ado bus station and the local buses out to hotel zone. The staff are also travellers and had great tips on how to maximize our time in Cancun.
    New Zealand, Couple, 25-30
  • 10.0


    05 Jun 2019
    Perfect location, walking distance to all amenities. Staff are super friendly & helpful. Bathrooms are cleaned daily. Good wifi. I felt at home and will stay here again if I return to Cancun. Thank you to the staff for providing interesting company, offering paddle boarding & snorkeling tours, and even sharing meals!
    Namibia, Female, 31-40
  • 9.1


    10 Aug 2019
    Pleasant and helpful staff . Generally very clean . Nice aircon dorm . Close to shops etc .
    Netherlands, Male, 41+
  • 9.1


    16 Jul 2019
    Really great place to stay, nice and quiet. The staff was very friendly, grocery store near by and nice cool showers. Very happy with our stay!
    Mexico, Female, 18-24
  • 8.0


    31 Dec 2019
    There's definitely scope for improvements. Great staff and clean place!
    Canada, Male, 31-40
  • 8.0


    02 Dec 2019
    The Mermaid hostel was really bright with lots of colours. The bathrooms were OK, however water wasn't exactly hot. Beds were OK. Kitchen was small but functional. Located close to Chedraui and not far from the ADO. Has a nice chill out section outside and inside. Friendly staff and kept pretty clean. Facilities were just a little outdated.
    Australia, Female, 25-30
  • 7.4

    Very Good

    04 Aug 2019
    I loved the backyard of the hostel. Super cute and chill atmosphere. Volunteers who work there are not very open, and kind of keep it to themselves. AC in the rooms, kitchen, microwave, and a big fridge. The only suggestion, improve the cleanliness in bedrooms. I would stay again.
    USA, Female, 18-24
  • 6.6


    03 Feb 2020
    No frills, basic accommodation. Wonderful area behind the hostel with hammocks and tables. No hot water in shower. For one night consider; however, there are MANY OPTIONS. If they fixed the hot water, and provided a solid breakfast I would be more sold on this place. I'm not a fan of instant coffee. The staff was lovely. Seemed to be very CLEAN beds and in general. THANK YOU MERMAID HOSTEL FOR A PLEASANT NIGHT STAY
    USA, Male, 31-40
  • 6.0


    08 Jul 2019
    Mermaid Hostel is super cute, but my private room didn't have air conditioning (I was under the impression it did). I had one window in my room propped open with no screen. A mosquito net was included, but it barely fit around the bed and kept creeping up all night long. The whole facility was very hot- I had to leave to try to find someplace cool (July Cancun heat). The indoor area is cute, but again- very hot. The outside area is adorable and was a bit cooler in temperature than my room.
    USA, Female, 25-30
  • 2.0


    27 Nov 2020
    DO NOT BOOK... This hostel NOT EXISTED since the start of the pandemic and somehow HW still has it listed..
    Canada, Male, 18-24
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  • Free Breakfast
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Airport Transfers
  • Housekeeping
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room
  • Wi-Fi
  • Wii