Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Palms Backpackers

23 Hughes St, Kings Cross , Sydney, Australia
Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Situated on the edge of Kings Cross 'The Palms' is ideally located for those wanting to explore Sydney! Its central location also provides an excellent base for jobseekers looking for work in the city. Located in the South East corner of the city its a 15min walk through the Botanical gardens to the Opera house and Harbour Bridge. In the other direction you are only 20 minutes from Bondi Beach and a fifteen minute walk from Oxford St. Shopping.

We have the best value for money in town with free internet, free breakfast, free tea & coffee, and clean, freshly made beds!

The Palms is a small hostel with only 50 beds in total, this creates a fantastic friendly atmosphere more like that of a student house than a business with many people who stay making friends they will keep for years to come.

The Palms Backpackers is an International Youth Hostel. Bookings are only accepted from overseas visitors.

**Please note: We only accept travelers aged between 18-35 years! All Guests must genuine international travelers **

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Reviews & Ratings

  • Value For Money 8.8

  • Security 7.5

  • Location 8.8

  • Staff 8.2

  • Atmosphere 8.0

  • Cleanliness 7.7

  • Facilities 7.9

Latest Reviews

  • 9.1


    08 Oct 2018
    Nice hostel and awesome staff. It’s more like a home away from home. Had a great stay. Good facilities, perfect location and really nice people
    Germany, Female, 25-30
  • 8.9


    09 Sep 2018
    Be warned reception is only manned 8-12 noon then 6 pm to 8 pm, by pretty disinterested people. Leaving you waiting to check in for a few hours if you time it wrong. Good facilities include a well-equipped kitchen, washing and dryer machines. Daily cleaning of the bathrooms and communal areas. Lockable lockers in the rooms with boxes under the bed to encourage tidiness.Has a nice outside patio with BBQ. Wifi doesn't reach the rooms.
    England, Female, 25-30
  • 8.9


    25 Aug 2018
    It appeared all good apart from the receptionist who was not able to let me in. I called him to know if I can come at 10 PM because I was coming from overseas. He agreed to wait for me but didn't wait. It was really painful to find on the spot another place to sleep. Didn't use the Palms actually.
    Pakistan, Male, 31-40
  • 6.0


    21 Aug 2018
    Location is great for King's Cross but lots of long term people staying here who don't always want to do things because they're working. Great for price but not for meeting people!
    England, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Cable TV
  • Card Phones
  • Common Room
  • Hot Showers
  • Jobs Board
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Washing Machine
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Reception (limited hours)
  • Shuttle Bus


  • Age Restriction
  • Credit Cards Accepted
  • No Curfew
  • Taxes Included

Things to Note

The Palms Backpackers is an International Youth Hostel. Bookings are only accepted from overseas visitors. You MUST have an international passport to check in.

We only accept travellers aged between 18-35 years!

Free Pick-ups are temporarily suspended, airport transfers are by commercial shuttles only.

The Christmas / New Year period is a special time in the Palms, it starts on the 15th of December and ends on the 5th of Jan.
All guests must arrive on or before the 15th of December and stay to the end, if you have a booking through Hostelworld starting the 15th and want to arrive earlier please contact us directly to discuss. PLEASE NOTE** Bookings for the Christmas period are charged in advance on 1 December December or if you make the booking in December it is charged when the booking is made. It is important to note that there are no refunds on payments made for the Christmas period. If there are insufficient funds on your credit card when payment deducted your booking will be cancelled and the beds will be re-sold.