Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Helpful Staff
  • Awesome Cleanliness
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Property Description

The Phoenix Hostel was established in 2008 and has been often described as the perfect place to discover Shanghai because of its amazing location. Our friendly and helpful reception staff will be happy to help you plan your day’s activities and organize tickets booking to local events and tours. When you’re done exploring for the day the Phoenix Bar located on the rooftop terrace is a great place to relax and unwind, especially on warm summer nights.

This friendly hostel provides great value hotel standard accommodation at hostel prices in an amazing location. To meet the requirements of our customers, we offer 50 rooms with different room types: comfortable double beds, bright single rooms and excellent dormitory rooms. Our rooms have black-out curtains to keep the dawn out and have double glazed windows to help you get a good sleep if you need one.

Our rooftop is a great place to relax after spending a day exploring Shanghai. A chilled-out space to meet new friends, read books from our free selection, play games or plan your next party.

We hope that our guests will make the most of their time in China - a country with an interesting and diverse culture. In this perspective we hold numerous activities that embrace the Chinese culture such as dumpling making class, Chinese calligraphy, Chinese table games and many more.

The hostel is situated on south Yunnan road, also known as the Yunnan food street because of its amazing selection of restaurants. Very close to People's Square metro station (a 5-minute walk), it is the perfect starting point for sightseeing, shopping, people gazing, exploring and getting to the far corners of this huge city.

Yuyuan (Jade garden), city God temple, White Cloud Taoist temple and the old town Huaihai road, Xintiandi and Dongtai road antique market are close by.

There is still so many information to share about our hostel, but it would take ages and end up in writing a book or making a film to explain the whole experience, so don't hesitate anymore and come to meet us. Let's create wonderful memories together :)

All the Events in Notice Board might be changed due to the Weather or other reason. Please check the details with us first. View House Rules


Head to The Phoenix’s rooftop terrace and see Shanghai from a whole new angle. It’s just one of the highlights of this city-centre hostel. Get the night started with drinks from the on-site bar and show off your table-tennis skills. There’s free Wi-Fi so you can brighten up your Insta with shots of the skyline, and our cheery staff are here 24/7 to help you find the good tours. After a little luxury? All our rooms are en-suite and have air con and cable TV.


We can take the hassle out of coming and going with our Pudong airport shuttle. It takes about 30 minutes; just let us know in advance that you want to book. From Shanghai railway station, we're 3 stops on metro line 1. There's a lot to see in Shanghai, so start by filling up on some tasty local bites like steamed dumplings: it's easy, since we’re on Yunnan road, known for its authentic restaurants! Hop on the metro at Dashijie station (a 4-minute walk) to head to The Bund by the river, the Shanghai Museum and the Yuyuan Garden. To see the city like a local, grab a rented bike!

Rooms and Dorms

Ladies, you can choose a female-only dorm if you like, and lads, there are male-only dorms too! We've also got double and single hotel-style rooms. When you’ve checked in, jump in our elevator with your backpack. Your gear can be safely stowed in one of our lockers and you'll get free linen and a reading light by your bed. Black-out curtains and double glazing are there to help you sleep soundly.

Extras and activities

If you don't know your nǐ hǎo from your xièxiè (that's hello and thank you), our Mandarin language classes will help. We also teach Chinese brush painting for artsy types. Fancy a discount on your room rate? Bring us some of your unwanted books for money off your bunk. Come lunchtime, you can indulge in traditional (and budget-friendly) meals at our ground-floor restaurant.

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Reviews & Ratings

  • Value For Money 8.4

  • Security 7.6

  • Location 9.2

  • Staff 6.8

  • Atmosphere 5.6

  • Cleanliness 7.2

  • Facilities 6.8

Latest Reviews

  • 10.0


    20 Jul 2020
    What a great place! Perfect location in the middle of downtown, tons of delicious restaurants nearby, and an amazing bar on site. I will definitely be coming back!
    USA, Female, 31-40
  • 10.0


    28 Jan 2020
    The Phoenix was a great place to stay. Interesting dorm rooms with some being bunk beds, and others being twin share. Each had their own ensuite which was nice. All facilities clean and tidy. The hostel has a great restaurant attached. Staff were very friendly and helpful when trying to call a few local businesses.
    Australia, Female, 25-30
  • 9.4


    01 Jun 2021
    Very clean rooms with big windows and lots of light. Staff was helpful and kind. I checked out early because of a change in travel plans, but I highly recommend this place!
    USA, Female, 31-40
  • 9.4


    29 Jan 2020
    Really nice hostel, staff are so nice and helpful and speak really good English. There’s a restaurant next door where you can get the buffet breakfast for 28RMB, and a rooftop bar which is cool. The rooms are big and you get a big locker with a key card. Great location, 10 minute walk to the Bund. It was quiet but that’s not the hostels fault, the whole of Shanghai was quiet due to the virus. Apart from that it was great, I’ll definitely stay here again!
    England, Female, 25-30
  • 9.1


    29 Jan 2020
    The location was hard to find not going to lie especially with no data plan, but the staff was very friendly and very helpful, you can buy breakfast every morning for 28 yen and it's all you can eat. The room is is not very spacious but the beds are, they have a bar on the roof which is okay the drinks are overpriced but I imagine it is a cool atmosphere when people are there, I was one of five people at this hostel when the coronavirus was going on. Overall good hostel
    USA, Male, 25-30
  • 8.0


    25 Oct 2020
    Originally booked for a big group so that we can all be in the same 8 bedroom dorm together. But once we arrived we were told, despite our booking we had to be split up into different rooms. I know this isn’t a big deal but this is the second time this has happened at this hostel. Other than the reoccurrence of this the hostel is perfect. Great location, comfortable beds and bathrooms. Rooftop upstairs and an attached bar downstairs.
    South Africa, Mixed Group, 25-30
  • 7.7

    Very Good

    28 Sep 2020
    Shanghai has better and it has worse.
    USA, Male, 31-40
  • 6.9


    28 Jan 2020
    Ok, so my review could be affected since I've stayed during coronavirus stuff and we were only a few hosts in the entire hostal. Good things: - Great stuff. Receptionist help me with everything and the bar guys are nice. They teched me how to play mahjong! - You don't need a keypad for lookers since they use a rfid card they provide you - Cheap prices - All day breakfast! - Events on friday Things to improve: - You got 2 cards: twice chances to lose one - Small 4beds rooms - Terrible internet!
    Spain, Male, 25-30
  • 6.6


    03 Oct 2020
    It was located at a nice spot, surrounded by restaurants of a great variety. The staff were nice as they kept my suitcase before I could check in. However, the bunk bed room I stayed was not so clean and it felt like I entered someone’a bedroom. There were girls already living there for a while and they kinda kept things their way. The bathroom wasn’t so clean either. So maybe choose a private room if your budget allows.
    China, Female, 25-30
  • 5.1


    01 Jun 2021
    Staff was ok. There was people living long-term in the room, so their things were all over, including food, milk etc. They didn't have towels.
    Spain, Male, 25-30
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Card Phones
  • Dryer
  • Elevator
  • Flexible NRR
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Reading Light
  • Security Lockers
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Games Room