Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The Phoenix Hostel was established in 2008 and has been often described as the perfect place to discover Shanghai because of its amazing location. Our friendly and helpful reception staff will be happy to help you plan your day’s activities and organize tickets booking to local events and tours. When you’re done exploring for the day the Phoenix Bar located on the rooftop terrace is a great place to relax and unwind, especially on warm summer nights.

This friendly hostel provides great value hotel standard accommodation at hostel prices in an amazing location. To meet the requirements of our customers, we offer 50 rooms with different room types: comfortable double beds, bright single rooms and excellent dormitory rooms. Our rooms have black-out curtains to keep the dawn out and have double glazed windows to help you get a good sleep if you need one.

Our rooftop is a great place to relax after spending a day exploring Shanghai. A chilled-out space to meet new friends, read books from our free selection, play games or plan your next party.

We hope that our guests will make the most of their time in China - a country with an interesting and diverse culture. In this perspective we hold numerous activities that embrace the Chinese culture such as dumpling making class, Chinese calligraphy, Chinese table games and many more.

The hostel is situated on south Yunnan road, also known as the Yunnan food street because of its amazing selection of restaurants. Very close to People's Square metro station (a 5-minute walk), it is the perfect starting point for sightseeing, shopping, people gazing, exploring and getting to the far corners of this huge city.

Yuyuan (Jade garden), city God temple, White Cloud Taoist temple and the old town Huaihai road, Xintiandi and Dongtai road antique market are close by.

There is still so many information to share about our hostel, but it would take ages and end up in writing a book or making a film to explain the whole experience, so don't hesitate anymore and come to meet us. Let's create wonderful memories together :) View House Rules


Head to The Phoenix’s rooftop terrace and see Shanghai from a whole new angle. It’s just one of the highlights of this city-centre hostel. Get the night started with drinks from the on-site bar and show off your table-tennis skills. There’s free Wi-Fi so you can brighten up your Insta with shots of the skyline, and our cheery staff are here 24/7 to help you find the good tours. After a little luxury? All our rooms are en-suite and have air con and cable TV.


We can take the hassle out of coming and going with our Pudong airport shuttle. It takes about 30 minutes; just let us know in advance that you want to book. From Shanghai railway station, we're 3 stops on metro line 1. There's a lot to see in Shanghai, so start by filling up on some tasty local bites like steamed dumplings: it's easy, since we’re on Yunnan road, known for its authentic restaurants! Hop on the metro at Dashijie station (a 4-minute walk) to head to The Bund by the river, the Shanghai Museum and the Yuyuan Garden. To see the city like a local, grab a rented bike!

Rooms and Dorms

Ladies, you can choose a female-only dorm if you like, and lads, there are male-only dorms too! We've also got double and single hotel-style rooms. When you’ve checked in, jump in our elevator with your backpack. Your gear can be safely stowed in one of our lockers and you'll get free linen and a reading light by your bed. Black-out curtains and double glazing are there to help you sleep soundly.

Extras and activities

If you don't know your nǐ hǎo from your xièxiè (that's hello and thank you), our Mandarin language classes will help. We also teach Chinese brush painting for artsy types. Fancy a discount on your room rate? Bring us some of your unwanted books for money off your bunk. Come lunchtime, you can indulge in traditional (and budget-friendly) meals at our ground-floor restaurant.

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.6

  • Location 9.6

  • Staff 9.3

  • Atmosphere 8.9

  • Cleanliness 9.1

  • Facilities 9.0

Latest Reviews

  • 10.0


    15 Aug 2019
    It was the best Hostel I have been so far!!!!
    Brazil, Female, 25-30
  • 10.0


    03 Aug 2019
    Overall a fantastic hostel located that lives up to the reviews. Shoutout to Peter for giving good recommendations for food, travel, etc., and for helping me to practice my Chinese.
    USA, Male, 25-30
  • 9.7


    10 Aug 2019
    The Phoenix was exactly what as described and I certainly recommend it for those who are looking for a central location in Shanghai, but are not interested in a costly hotel. Thanks to Peter and the rest of the staff who helped me out with useful information.
    Israel, Male, 31-40
  • 9.7


    09 Aug 2019
    This hostel is so well located that you can get to know most of Shanghai’s attractions by simply walking, the effort their staff put into keeping the facilities clean and helping you out with advice (for example on how to avoid the massive queues at subway stations and providing you transport cards) is remarkable. I would highly reccommend anyone to stay here while in Shanghai. Thank you for the great time!
    Colombia, Male, 25-30
  • 9.7


    01 Aug 2019
    Fantastic location, comfortable bed
    USA, Male, 18-24
  • 9.4


    08 Aug 2019
    It's a very nice hostel. I would stay here again.
    USA, Female, 25-30
  • 9.1


    06 Aug 2019
    Absolutely wonderful place. Staff was hilarious and even had things to do like cycling tours with the staff for great prices. Price of the room and its atmosphere was very warming and comfy. The location is only 1 or 2 stops from the Pearl Tower and other major attractions. Walking distance to The Dung. Would stay in again. Nothing but positive things to say. Rooftop for breakfast was nice and quaint. Ping Pong also. Laundry service available. Loved this place.
    USA, Male, 25-30
  • 8.9


    14 Aug 2019
    Helpful staff, who allowed us to book an extra nights stay at late notice, and upgraded us to a private room (free of charge) due to no available dorm rooms. Clean room (if a little musty) with good air con. Excellent location, a very short walk to the nearest metro and central to all the tourist hotspots. All in all a good hostel that we’d book again.
    England, Couple, 25-30
  • 8.9


    03 Aug 2019
    Great location, within walking distance of east Nanjing Road (shopping street) and the bund to see the famous skyline. The rooftop bar is the perfect spot to meet other travellers and have a drink.
    Netherlands, Female, 25-30
  • 2.0


    09 Aug 2019
    Poor experience. I emailed them the day I was meant to arrive as my flight was canceled for the next 2days due to the typhoon. They explained that if I canceled on the website I’d only get charged the first night which I totally thought was fair so I canceled online and emailed them to confirm I had canceled as per their instructions. They then went and charged me the full amount of my stay and now won’t respond to any emails I send them. ABSOLUTELY POOR SERVICE AND I WOULD NEVER RECOMMEND!
    New Zealand, Female, 25-30
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  • Free Internet Access
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Dryer
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Reading Light
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Restaurant