Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The Phoenix Hostel was established in 2008 and has been often described as the perfect place to discover Shanghai because of its amazing location. Our friendly and helpful reception staff will be happy to help you plan your day’s activities and organize tickets booking to local events and tours. When you’re done exploring for the day the Phoenix Bar located on the rooftop terrace is a great place to relax and unwind, especially on warm summer nights.

This friendly hostel provides great value hotel standard accommodation at hostel prices in an amazing location. To meet the requirements of our customers, we offer 50 rooms with different room types: comfortable double beds, bright single rooms and excellent dormitory rooms. Our rooms have black-out curtains to keep the dawn out and have double glazed windows to help you get a good sleep if you need one.

Our rooftop is a great place to relax after spending a day exploring Shanghai. A chilled-out space to meet new friends, read books from our free selection, play games or plan your next party.

We hope that our guests will make the most of their time in China - a country with an interesting and diverse culture. In this perspective we hold numerous activities that embrace the Chinese culture such as dumpling making class, Chinese calligraphy, Chinese table games and many more.

The hostel is situated on south Yunnan road, also known as the Yunnan food street because of its amazing selection of restaurants. Very close to People's Square metro station (a 5-minute walk), it is the perfect starting point for sightseeing, shopping, people gazing, exploring and getting to the far corners of this huge city.

Yuyuan (Jade garden), city God temple, White Cloud Taoist temple and the old town Huaihai road, Xintiandi and Dongtai road antique market are close by.

There is still so many information to share about our hostel, but it would take ages and end up in writing a book or making a film to explain the whole experience, so don't hesitate anymore and come to meet us. Let's create wonderful memories together :)

All the Events in Notice Board might be changed due to the Weather or other reason. Please check the details with us first. View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.5

  • Location 9.6

  • Staff 9.3

  • Atmosphere 9.0

  • Cleanliness 9.1

  • Facilities 9.0

Latest Reviews

  • 10.0


    10 Oct 2019
    I only stayed for a night at the female dorm. The location is great and the dorm bed has a curtain and USB charging outlets. The bathroom is also in-suite. The bed is clean and comfortable. The staff are friendly and knowledgeable.
    China, Female, 25-30
  • 10.0


    01 Oct 2019
    This hostel was absolutely amazing!
    USA, Female, 18-24
  • 10.0


    29 Sep 2019
    Genuinely welcoming. Amazing!
    England, Female, 31-40
  • 9.7


    09 Oct 2019
    Great room, great rooftop bar for views and socializing, great tours and events ruby though the hostel like tours to the water village town and Chinese cooking classes. Overall great experience couldn’t recommend enough
    USA, Male, 18-24
  • 9.7


    27 Sep 2019
    We absolutely loved our stay. Rooms were spotless, lockers were really good and big. Rooftop bar made it really social and everyone would talk to everyone. Staff were lovely and super helpful providing lots of activities and a list of facilities they provide. Restaurant attached was delicious and cheap local food. Shower facilities were great and there was drinking water available. Really close to the metro but also walking distance to main attractions. Would definitely stay again!
    England, Female, 18-24
  • 9.7


    23 Sep 2019
    Thank you Liz for all your help! You're the best! I had a wonderful time in Shanghai. This hostel's location is perfect for delicious food, near metro, and great staff. I highly recommend!
    USA, Male, 41+
  • 9.4


    13 Oct 2019
    Top place. Would stay again if I had to be in Shanghai.
    England, Male, 31-40
  • 9.1


    10 Oct 2019
    This a solid hostel. The rooftop bar is a great place to meet people and hangout. The washrooms are pretty clean and the staff work hard to maintain the facilities. The staff are also very helpful and knowledgeable. Lockers are very big and beds in the dorm have a privacy curtain. The mattress is not very comfortable but besides that it’s a good hostel.
    Canada, Male, 18-24
  • 8.9


    03 Oct 2019
    I had two great stays at this hostel. Lucky was most helpful and despite arriving at the hostel at the crack of dawn she sorted me out until my room was ready. (Please give her a bonus!) My only criticism is as with all hostels in China...the beds are hard and there are no kitchen facilities to make your own food. The rooftop bar staff did let me use their microwave though and there are water dispensers. Handy spot to stay and very safe.
    England, Female, 31-40
  • 8.6


    23 Sep 2019
    The staff were helpful. There's free shampoo, body wash and drinking water. There's also a hair blower and elevator. There's an area in the terrace where you can hang your clothes. The only downside is that there's only one bathroom in an 8-bed dorm, and no other bathroom or toilet to use other than the one in the room. With regards to location, there are plenty of cheap and delicious restaurants near the hostel, and it is also near the metro.
    Philippines, Female, 25-30
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  • Free Internet Access
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Dryer
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Reading Light
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Restaurant