Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The Phoenix Hostel was established in 2008 and has been often described as the perfect place to discover Shanghai because of its amazing location. Our friendly and helpful reception staff will be happy to help you plan your day’s activities and organize tickets booking to local events and tours. When you’re done exploring for the day the Phoenix Bar located on the rooftop terrace is a great place to relax and unwind, especially on warm summer nights.

This friendly hostel provides great value hotel standard accommodation at hostel prices in an amazing location. To meet the requirements of our customers, we offer 50 rooms with different room types: comfortable double beds, bright single rooms and excellent dormitory rooms. Our rooms have black-out curtains to keep the dawn out and have double glazed windows to help you get a good sleep if you need one.

Our rooftop is a great place to relax after spending a day exploring Shanghai. A chilled-out space to meet new friends, read books from our free selection, play games or plan your next party.

We hope that our guests will make the most of their time in China - a country with an interesting and diverse culture. In this perspective we hold numerous activities that embrace the Chinese culture such as dumpling making class, Chinese calligraphy, Chinese table games and many more.

The hostel is situated on south Yunnan road, also known as the Yunnan food street because of its amazing selection of restaurants. Very close to People's Square metro station (a 5-minute walk), it is the perfect starting point for sightseeing, shopping, people gazing, exploring and getting to the far corners of this huge city.

Yuyuan (Jade garden), city God temple, White Cloud Taoist temple and the old town Huaihai road, Xintiandi and Dongtai road antique market are close by.

There is still so many information to share about our hostel, but it would take ages and end up in writing a book or making a film to explain the whole experience, so don't hesitate anymore and come to meet us. Let's create wonderful memories together :)

Free breakfast included in the Room Rates

All the Events in Notice Board might be changed due to the Weather or other reason. Please check the details with us first. View House Rules


Head to The Phoenix’s rooftop terrace and see Shanghai from a whole new angle. It’s just one of the highlights of this city-centre hostel. Get the night started with drinks from the on-site bar and show off your table-tennis skills. There’s free Wi-Fi so you can brighten up your Insta with shots of the skyline, and our cheery staff are here 24/7 to help you find the good tours. After a little luxury? All our rooms are en-suite and have air con and cable TV.


We can take the hassle out of coming and going with our Pudong airport shuttle. It takes about 30 minutes; just let us know in advance that you want to book. From Shanghai railway station, we're 3 stops on metro line 1. There's a lot to see in Shanghai, so start by filling up on some tasty local bites like steamed dumplings: it's easy, since we’re on Yunnan road, known for its authentic restaurants! Hop on the metro at Dashijie station (a 4-minute walk) to head to The Bund by the river, the Shanghai Museum and the Yuyuan Garden. To see the city like a local, grab a rented bike!

Rooms and Dorms

Ladies, you can choose a female-only dorm if you like, and lads, there are male-only dorms too! We've also got double and single hotel-style rooms. When you’ve checked in, jump in our elevator with your backpack. Your gear can be safely stowed in one of our lockers and you'll get free linen and a reading light by your bed. Black-out curtains and double glazing are there to help you sleep soundly.

Extras and activities

If you don't know your nǐ hǎo from your xièxiè (that's hello and thank you), our Mandarin language classes will help. We also teach Chinese brush painting for artsy types. Fancy a discount on your room rate? Bring us some of your unwanted books for money off your bunk. Come lunchtime, you can indulge in traditional (and budget-friendly) meals at our ground-floor restaurant.

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.4

  • Location 9.5

  • Staff 9.3

  • Atmosphere 9.0

  • Cleanliness 9.1

  • Facilities 8.9

Latest Reviews

  • 10.0


    01 Dec 2019
    Really enjoy staying at The Phoenix. Room is clean, location is excellent, staffs are nice, especially Peter. Breakfast is great. If you want to find one property to stay in Shanghai, The Phoenix is a good choice.
    China, Female, 31-40
  • 10.0


    26 Nov 2019
    Great location, awesome staff, (Peter) you helped me with everything thank you very much! Clean and well maintained.
    Colombia, Male, 41+
  • 10.0


    23 Nov 2019
    When booking budget accommodations of any type, there are three main things I look for: cleanliness, safety, and location - in that order. The Phoenix met expectations on all three. This is a no-frills hostel in a great location, for those who have a limited time to explore Shanghai. The staff (especially Peter) were super helpful, you get a locker and an assigned bed with blackout privacy curtains, which made the stay SO much more enjoyable. Would I stay again? Yes, For the price and location.
    USA, Male, 31-40
  • 10.0


    21 Nov 2019
    There is no other hostel I could recommend than the Phoenix Hostel. Whether it was the staff, cleanliness, location... you name it, it was incredible. I want to take a minute to elaborate about one employee: Peter. Peter was the, hands-down, most helpful and welcoming person I met in China. He did everything in his power to make sure my stay was splendid. Between translating for me, showing me local spots during his own free time, or just being a help with luggage, Peter was great.
    USA, Male, 18-24
  • 9.7


    02 Dec 2019
    Great hostel. Helpful staff.
    England, Male, 25-30
  • 9.7


    30 Nov 2019
    Staff was all awesome and friendly with great recommendations and fun activities. Especially Paul and the girl with the comedy show (I’m sorry i forgot your name!) Easy to get around, plenty of food nearby.
    USA, Male, 25-30
  • 9.7


    23 Nov 2019
    Great place to stay. Hosts are amazing and English speaking.
    India, Male, 25-30
  • 9.1


    23 Nov 2019
    The Phoenix was AWESOME! So awesome that one of the new friends we met here was making fun of one of her other friends who was staying at a different hostel... and came here to hang out instead. Peter and Liz at the front desk were especially helpful and nice!
    USA, Male, 31-40
  • 7.4

    Very Good

    28 Nov 2019
    It's an ok hostel. It's centrally located in near the People's square and metro. No common room and the rooftop terrace was deserted due to the cold, but you can usually meet people in the rooms. Clean, but there may be some sounds of rats running on the ceiling.
    Poland, Male, 31-40
  • 3.7


    22 Nov 2019
    Location could be considered central and close to People's Square but it's not the nicest nor the most attractive neighborhood. The four beds dorm I got had a really strong sewage smell coming from the toilet which didn't go away even with the windows opened. I requested another room and after 20 min was given an 8 beds dorm that cost 30% cheaper. My request to be refunded the difference was declined because as they said "we don't do it". Overpriced and their rating is not justified.
    Romania, Male, 41+
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  • Free Breakfast
  • Free Internet Access
  • Linen Included
  • Air Conditioning
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Dryer
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Reading Light
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Restaurant