Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The Phoenix Hostel was established in 2008 and has been often described as the perfect place to discover Shanghai because of its amazing location. Our friendly and helpful reception staff will be happy to help you plan your day’s activities and organize tickets booking to local events and tours. When you’re done exploring for the day the Phoenix Bar located on the rooftop terrace is a great place to relax and unwind, especially on warm summer nights.

This friendly hostel provides great value hotel standard accommodation at hostel prices in an amazing location. To meet the requirements of our customers, we offer 50 rooms with different room types: comfortable double beds, bright single rooms and excellent dormitory rooms. Our rooms have black-out curtains to keep the dawn out and have double glazed windows to help you get a good sleep if you need one.

Our rooftop is a great place to relax after spending a day exploring Shanghai. A chilled-out space to meet new friends, read books from our free selection, play games or plan your next party.

We hope that our guests will make the most of their time in China - a country with an interesting and diverse culture. In this perspective we hold numerous activities that embrace the Chinese culture such as dumpling making class, Chinese calligraphy, Chinese table games and many more.

The hostel is situated on south Yunnan road, also known as the Yunnan food street because of its amazing selection of restaurants. Very close to People's Square metro station (a 5-minute walk), it is the perfect starting point for sightseeing, shopping, people gazing, exploring and getting to the far corners of this huge city.

Yuyuan (Jade garden), city God temple, White Cloud Taoist temple and the old town Huaihai road, Xintiandi and Dongtai road antique market are close by.

There is still so many information to share about our hostel, but it would take ages and end up in writing a book or making a film to explain the whole experience, so don't hesitate anymore and come to meet us. Let's create wonderful memories together :)

All the Events in Notice Board might be changed due to the Weather or other reason. Please check the details with us first. View House Rules


Head to The Phoenix’s rooftop terrace and see Shanghai from a whole new angle. It’s just one of the highlights of this city-centre hostel. Get the night started with drinks from the on-site bar and show off your table-tennis skills. There’s free Wi-Fi so you can brighten up your Insta with shots of the skyline, and our cheery staff are here 24/7 to help you find the good tours. After a little luxury? All our rooms are en-suite and have air con and cable TV.


We can take the hassle out of coming and going with our Pudong airport shuttle. It takes about 30 minutes; just let us know in advance that you want to book. From Shanghai railway station, we're 3 stops on metro line 1. There's a lot to see in Shanghai, so start by filling up on some tasty local bites like steamed dumplings: it's easy, since we’re on Yunnan road, known for its authentic restaurants! Hop on the metro at Dashijie station (a 4-minute walk) to head to The Bund by the river, the Shanghai Museum and the Yuyuan Garden. To see the city like a local, grab a rented bike!

Rooms and Dorms

Ladies, you can choose a female-only dorm if you like, and lads, there are male-only dorms too! We've also got double and single hotel-style rooms. When you’ve checked in, jump in our elevator with your backpack. Your gear can be safely stowed in one of our lockers and you'll get free linen and a reading light by your bed. Black-out curtains and double glazing are there to help you sleep soundly.

Extras and activities

If you don't know your nǐ hǎo from your xièxiè (that's hello and thank you), our Mandarin language classes will help. We also teach Chinese brush painting for artsy types. Fancy a discount on your room rate? Bring us some of your unwanted books for money off your bunk. Come lunchtime, you can indulge in traditional (and budget-friendly) meals at our ground-floor restaurant.

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.5

  • Location 9.6

  • Staff 9.4

  • Atmosphere 9.0

  • Cleanliness 9.2

  • Facilities 9.0

Latest Reviews

  • 10.0


    11 Jan 2020
    Location: very good . It is nearest metro train. Just walk 3 mins from Metro station. Facility: Very clean. Everyday staff was cleaning room and was changed new towel. Food: breakfast is provided (buffet) Staff: Staff speak english very well and helpful. Quick respond to question via mail. Staff stay 24 hours and help me get taxi to the air port. I checked out and leave my bag at reception and go travel in city then I return to hostel to get taxi to airport. Staff (Peter) is so kind.😘😘
    Thailand, Female, 31-40
  • 10.0


    07 Jan 2020
    Great location, clean and friendly staff! Will definitely stay here next time I'm in Shanghai. We loved that we could walk to the bund and Found 158
    Canada, Mixed Group, 25-30
  • 10.0


    05 Jan 2020
    The place was far better than expectations. The hotel staff is more prepared for you than you are for yourself
    USA, Male, 25-30
  • 10.0


    31 Dec 2019
    Excellent value for money! The staff goes above and beyond - friendly to chat with and they offer good recommendations. The room was spacious and clean. The street had a lot of quality food (check out the fried pork cutlet across the street!) and was walking distance to most things. I would highly suggest staying here for a comfortable stay in shanghai
    USA, Female, 25-30
  • 10.0


    28 Dec 2019
    The Phoenix is a great place for your stay in Shanghai if you’re wanting a great location and super friendly staff! The Bund is very accessible (a little more than 1km away) as well as many other major sites. There are so many places to eat and drink around the neighborhood. The best, most enjoyable thing we did was afternoon tea with Jacky! He is so friendly and was our resident expert for all things tea and Shanghai! Definitely a great bargain!
    USA, Male, 25-30
  • 10.0


    26 Dec 2019
    Great hostel, very well thought out facilities and perfect location! Would definitely recommend
    Australia, Male, 18-24
  • 9.4


    01 Jan 2020
    Great location with lots of restaurants on street and a 5 - 10 minute walk to people's square metro station. Very easy to meet other travellers on the rooftop beer garden. Bathrooms were not great but they were clean. Would recommend
    Australia, Male, 25-30
  • 8.9


    02 Jan 2020
    This is a nice hostel centrally located with great food options near by. Facilities are good, free bottle of beer coupon was a nice treat, staff are friendly. My only and major issue is do not advertise you offer free breakfast if it is not free, that is false advertising. I was lucky to have a very understanding staff member understand and give me free breakfast vouchers for three of my four days....but on the last day they were not very accommodating. Owner needs to change ad and not mislead.
    Canada, Male, 18-24
  • 8.9


    01 Jan 2020
    Great place to stay! Only improvement I would suggest is having a little more privacy with the bathroom in the dorms, a better door would have improved it a little.
    Scotland, Female, 18-24
  • 8.6


    10 Jan 2020
    Great hostel in Shanghai. The hostel is very well located on a street with plenty of restaurants. The staff is nice and the rooftop bar is great. My only complaint is that the toilet and bathroom in the private rooms are only covered by a glass door. So you will get to know the bowel movements. Therefor it is probably worth considering if the people you are traveling with are okay with near-zero privacy on the toilet.
    Denmark, Male, 18-24
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  • Free Internet Access
  • Linen Included
  • Air Conditioning
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Dryer
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Reading Light
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Restaurant