Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

if you don't arrive to the Hostel, will be imposible the deposit devolution.

Additional Terms and Conditions

If you don't arrive to the Hostel, please write us our e-mail: to cancel.

Additional Info:


Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Real House Puno

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

The Real House Puno is a new family-run hostel which has everything that a backpacker could want in one place! A beautiful hostel and a beautiful home, we work to ensure that you enjoy your stay in the city of Puno.

The Real House Puno is located in the city of Puno at ten minutes walking and three minutes by taxi to downtown. We are located on the corner of La Torre and Floral avenue.

The Real House rooms have carpeted floors. All of our rooms are maintained to a very high standard. Comfortable beds with new mattresses, sheets and pillows. Rooms are very clean with large windows and open space.

We offer:
- welcome drink for "soroche"
mountain sickness
-Free City Map
- Free map of the city
- Free well equipped kitchen
- Free Infussions all day
- Free Satellite TV and films
- 24 hour reception and security
- Hot showers with great water pressure
- Laundry service available
- Book exchange
- Friendly staff
- In house Travel Agency
- Hair dry and nice terrace.
- Buffet breackfast from 6:00 to 8:30

The Real House Puno's Policies & Conditions:

Check in from 12:00 to 23:00
Check out before 10:00

Payment upon arrival by cash, credit cards, debit cards.(This property may pre-authorise your card before arrival).
Taxes included.

Cancellation policy: 24 hours before arrival.

Breakfast included.


No curfew.
Reception available 24 hours. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 9.5

  • Location 8.2

  • Staff 9.7

  • Atmosphere 7.4

  • Cleanliness 8.9

  • Facilities 7.7

Latest Reviews

  • 9.7


    14 May 2019
    The staff are very welcoming and helpful. The location is close to the town centre. The beds are comfy and they start the breakfast at 6am already which is handy if you're doing any day trips.
    Germany, Female, 41+
  • 9.7


    11 Jan 2019
    Very good service, very friendly staff, gave us enough information to visit the city or the islands of Lake Titikaka, the rooms very clean, and with a pretty good breakfast, with breads, juices, coffee, fruits, cereals, yogurt, milk and eggs.
    USA, Male, 31-40
  • 9.4


    06 Jan 2019
    This place is a real gem in Puno. The staff are great and extremely helpful, the rooms are spacious and luxurious for a hostel, the internet is relatively fast for Peru and the breakfast is also better than other hostels we stayed in Lima, Cusco or Puno! Keep in mind that this is rather a hotel than a hostel so this place is great for staying and relaxing but not so much for socialising.
    Germany, Male, 18-24
  • 9.4


    27 Nov 2018
    Had a great stay here at the real house Puno. Very friendly staff. We originally booked a dorm room but my friend was feeling ill so we wanted a private and the man working upgraded us for free. He also brought us coca tea to our room. Location is good a little bit of a walk to the main square. Everything was clean and we had hot water. Breakfast was included and was good.
    Canada, Female, 18-24
  • 8.6


    09 Apr 2019
    The hostel is more like a hotel. The water is hot which is great. Wifi doesn’t work in the rooms at least in ours which was inconvenient when we were trying to plan our trip. Rooms were big and the beds were pretty comfy. The hotel staff is amazing, so friendly and always at the desk.
    Australia, Male, 18-24
  • 8.3


    09 Jan 2019
    The hostel is very clean and they even cleaned the bedroom after one day. That was the best of it. It is not beautiful but the rooms have the basic facilities. The breakfast was compared to other hostels in Puno (that are even cheaper) very poor. Coffee without milk, only sugar pops as cereal (without milk) and tiny plates with a bit of cheese and some ham. The rooms are very cold (thank God they had extra blankets) and the shower is not hot, it is warm.
    Germany, Female, 31-40
  • 8.3


    08 Jan 2019
    Good location between the lake and centre. Breakfast was standard continental but with banana milkshake instead of milk for the cereal which was swell.
    England, All Male Group, 31-40
  • 8.0


    31 Jan 2019
    Dated but clean hotel. We had a double room. Large and spacious. Big windows all the way round, which made a lie in difficult but great view of the street outside for people watching. Very helpful staff gave us extra towel and heater. The main draw point was there was no hot water in the morning for shower. This was the only thing that let it down. Normal breakfast for this type of budget hotel. Eggs, bread, yoghurt, cereal and tea.
    England, Female, 31-40
  • 8.0


    27 Nov 2018
    A fairly standard cheap hotel with friendly and helpful owner. Rooms are a little dated but fine for the price. Street noise is high, so ask for a room off the street. Hot water intermittent.
    New Zealand, Male, 31-40
  • 6.0


    13 Nov 2018
    This place is just okay. It is not too far from the bus station (5 soles by taxi) and the room was big. But it’s quite noisy on a busy street, the duvet was stained and the hostel was a ghost town - zero atmosphere. Not a terrible place...but just okay.
    Canada, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Adaptors
  • Book Exchange
  • Cable TV
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Parking
  • Safe Deposit Box
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi