Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

if you don't arrive to the Hostel, will be imposible the deposit devolution.

Additional Terms and Conditions

If you don't arrive to the Hostel, please write us our e-mail: to cancel.

Additional Info:


Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Real House Puno

Book more than 2 days in advance for Free Cancellation.
  • Nice Location
  • Brilliant Staff
  • Awesome Cleanliness
Read all reviews

Property Description

The Real House Puno is a new family-run hostel which has everything that a backpacker could want in one place! A beautiful hostel and a beautiful home, we work to ensure that you enjoy your stay in the city of Puno.

The Real House Puno is located in the city of Puno at ten minutes walking and three minutes by taxi to downtown. We are located on the corner of La Torre and Floral avenue.

The Real House rooms have carpeted floors. All of our rooms are maintained to a very high standard. Comfortable beds with new mattresses, sheets and pillows. Rooms are very clean with large windows and open space.

We offer:
- welcome drink for "soroche"
mountain sickness
-Free City Map
- Free map of the city
- Free well equipped kitchen
- Free Infussions all day
- Free Satellite TV and films
- 24 hour reception and security
- Hot showers with great water pressure
- Laundry service available
- Book exchange
- Friendly staff
- In house Travel Agency
- Hair dry and nice terrace.
- Buffet breackfast from 6:00 to 8:30

The Real House Puno's Policies & Conditions:

Check in from 12:00 to 23:00
Check out before 10:00

Payment upon arrival by cash, credit cards, debit cards.(This property may pre-authorise your card before arrival).
Taxes included.

Cancellation policy: 24 hours before arrival.

Breakfast included.


No curfew.
Reception available 24 hours. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.7

  • Security 7.7

  • Location 6.8

  • Staff 7.5

  • Atmosphere 6.8

  • Cleanliness 7.5

  • Facilities 7.0

Latest Reviews

  • 10.0


    16 Oct 2019
    We loved the attention at the Real House, we arrived at 3:30 am approximately, we thought we were waiting in the lobby, a little cold, but very kindly they gave us a room available without additional charge, clean room, with private bathroom, despite the fact that we had only reserved one bedroom. We are very grateful for your services and help.
    USA, Male, 31-40
  • 10.0


    22 Jun 2019
    Very good service, I like the rooms, spacious and super comfortable beds, delicious breakfast, with egg, cheese, panels, fruit juices, companions, good coffee and the best, offers super affordable tours for guests, and actually Very good tour on Lake Titicaca. I recommend it a lot
    Germany, Male, 31-40
  • 9.7


    14 May 2019
    The staff are very welcoming and helpful. The location is close to the town centre. The beds are comfy and they start the breakfast at 6am already which is handy if you're doing any day trips.
    Germany, Female, 41+
  • 9.1


    31 May 2019
    Exaclty what we needed after two weeks of hiking, a good place to relax and get used to the altitude.
    Canada, Couple, 25-30
  • 8.6


    09 Apr 2019
    The hostel is more like a hotel. The water is hot which is great. Wifi doesn’t work in the rooms at least in ours which was inconvenient when we were trying to plan our trip. Rooms were big and the beds were pretty comfy. The hotel staff is amazing, so friendly and always at the desk.
    Australia, Male, 18-24
  • 8.3


    31 Oct 2019
    A small and welcoming hostel which is definitely more like a hotel. The staff were very nice and willing to help with anything you might need. I had a double room to myself which was very good value for money, although a little chilly at night there were extra blankets in the cupboard so it wasn’t a problem. Breakfast was simple yet sufficient. Bread, cheese, coffee, tea, juice, cereal and fruit. I would definitely recommend this hotel for a short stay. Great location
    England, Female, 18-24
  • 8.0


    31 Jan 2019
    Dated but clean hotel. We had a double room. Large and spacious. Big windows all the way round, which made a lie in difficult but great view of the street outside for people watching. Very helpful staff gave us extra towel and heater. The main draw point was there was no hot water in the morning for shower. This was the only thing that let it down. Normal breakfast for this type of budget hotel. Eggs, bread, yoghurt, cereal and tea.
    England, Female, 31-40
  • 7.7

    Very Good

    10 Jun 2019
    Right off a busy road so be prepared for noise at night. The staff were friendly and the breakfast was good.
    USA, Female, 25-30
  • 5.7


    23 Aug 2019
    The room was comfortable and clean. For some reason the water wasn’t running in my room and I had to visit the front desk multiple times for them to turn it back on. I guess I was also the only person staying there? Because I also never saw another guest. Good for a night, but not for an extended stay or if you want to meet other travelers.
    USA, Male, 18-24
  • 3.7


    02 Aug 2019
    This is not a good hostel. The bathroom facilities were appalling. The showers produced exclusively freezing cold water. Occasionally, there was a total absence of *running* water - meaning that any wish to use the loo, wash your hands, or to have a full body shower - would have to go unabated. Worse still, the hostel closed its shutters at night, with nobody situated on the front desk. This at one time produced a wait of 70 minutes on the street in -3 degrees centigrade. Avoid.
    England, Male, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Adaptors
  • Book Exchange
  • Cable TV
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Parking
  • Safe Deposit Box
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi