Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Serendipity Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

By day Serendipity is a vibrant, laid back and beautiful place for people that are travelling and by night the upstairs turns into one of Hoi An's 'GROOVIEST' night clubs. It's also the only place playing AMAZING music that is open until LATE. Don't worry about noise or safety, we have gone out of our way to make sure to have that covered. Its a bright, clean and safe location for everyone to enjoy themselves at their own accord. We usually have DJs that that play all over the world visiting to play for us, as well as talented in-house foreign DJs. Our bar also doubles as a cocktail bar with cocktails inspired from all over the world.

Our hostel tends to aim towards travelers such as solo, couples and people in friend groups. We do not recommend this place to families or people travelling with children.

Our accommodation is clean, comfortable and quiet. Our facilities are also clean and new.

We also have a wonderful common area for our guests if you need to do some work or just need to relax.

Our staff are a nice mix between Western and Vietnamese. They are extremely friendly and always willing to help,

Our kitchen offers a delicious Mexican, Western and local menu for our guests and is open until 10pm. Our recipes come straight from Mexico. View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 7.4

  • Location 8.9

  • Staff 8.3

  • Atmosphere 8.0

  • Cleanliness 8.0

  • Facilities 7.7

Latest Reviews

  • 10.0


    03 Apr 2019
    Excellent hostel. Good atmosphere as everybody was looking to talk to anybody. The staff put on various social events to encourage cohesion. Club upstairs is sound proofed so relatively little noise reaches the dormitories. The clientel was like-minded in terms of not looking for another Ibiza Pool Party. The Old Town was just outside the door so could not have asked for a better location. I would stay there again without a doubt.
    England, Male, 25-30
  • 10.0


    01 Feb 2019
    Favourite hostel in Vietnam! Great location - really close to the ancient quarter, but off the main road so it’s not too loud. Food is amazing, loads of options including veggie. Local and mexican food available. Staff are fabulous, so friendly and helpful! Especially Scotty. There’s a really good club night there on Wednesday’s and Sundays that plays House music - so good! But it’s quiet enough in the rooms that it won’t disturb you if you didn’t want to go out. Definitely recommend this place!
    England, All Female Group, 25-30
  • 10.0


    17 Nov 2018
    Good place to stay. Met nice people very social. Thank you for wonderful time!
    USA, Female, 25-30
  • 9.7


    22 Dec 2018
    Lovely little place! Clean and comfortable with very friendly people. Nice quiet location and decent little food menu. Check in/out was quick and easy and there’s a nice chilled atmosphere. Only concern was no locks on the dorm door, but there are decent lockers and a security guard so I felt safe enough. Stay was made extra comfortable by the kind and helpful Fabio (this guy went out of his way to assist with any requests!). I will be back!
    England, Female, 31-40
  • 9.4


    11 Mar 2019
    Staff were great here & Under The Coconut Tree. Super friendly & helpful. Special shout out to Dylan for creating secret garden party. It was a lot of fun! I was concerned that I would be able to hear the noise in my dorm, but that wasn't the case! Party room is truly sound proof. They have 2 cuttest dogs and one kitten!! Things I would change/enhance: - resolve locker situation - include breakfast in the reservation If I'm ever back in Hoi An, I'll definitely stay at this hostel!
    Canada, Female, 18-24
  • 9.4


    26 Aug 2018
    They give you a bottle of water and a cool towel when you arrive. A nice welcome! A breakfast very basic. I also got the trek day tour to Bach Ma mounted. Don't miss it! A nice and worth paying experience. I was planing to do it on my own but it was maybe a better choice with this tour
    Greece, Male, 41+
  • 8.0


    17 Apr 2019
    We got a private room for four of us which was nice so we cannot comment on the dorms. There is a club that is open two nights a week if you want a club close by.
    Canada, Mixed Group, 18-24
  • 7.7

    Very Good

    15 Mar 2019
    Unfortunately there were no keys for the lockers when we asked. I’m a solo traveller and found the atmosphere quite quiet. Really good location, right next to the old town and a short bike ride to the beach. Staff very helpful with booking buses to my next destination.
    England, Female, 18-24
  • 4.6


    17 Feb 2019
    There was a ridiculous amount of mosquitos, even with a net I got bitten to pieces. There were some people checking into the dorm at 2am and the staff came in, turned all the lights on and then didn’t even know what beds were free so were waking other people up to ask. 24hr check in is great but at 2am you have to be considerate of the other guests. Toilets and showers weren’t great and again so many mozzies, my bug spray was not up to the task. Food was good though.
    England, Female, 18-24
  • 2.9


    31 Dec 2018
    Be VERY careful booking this hostel! We arrived on New Years Eve with a room that I had booked 3 weeks earlier. When we arrived, the man working informed us that there was no room available... apparently the hostel had been overbooked a few times. It had clearly been flagged before our arrival but they made no effort to contact us so we could make alternative arrangements. They just left us to try and find something else on one of the busiest nights of the year with no compensation.
    Australia, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dishwasher
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Nightclub
  • Pool Table
  • Wi-Fi