Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

A cancellation fee applies to any reservation cancelled within 24 hours of arrival.

Additional Terms and Conditions

Groups of 4-10 require a credit card pre authorisation of $100 on arrival as well as a $10 key deposit per person. If people in groups are arriving separately, the first person to arrive needs to pay in full for the whole group as well as the bonds.

Additional Info:

All minors must be accompanied by a parent or guardian and stay in a private room.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Great Location
  • Helpful Staff
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Property Description

Fully refurbished in 2019, The Village Melbourne is located on the edge of the CBD, putting you amongst all the action on offer in Melbourne.

Our newly revamped facilities include updated security systems, a galley kitchen, dining and chill-out areas on every level, bathroom and shower in every room, as well as mixed and female only dorms.

Our hostel boasts an underground nightclub and its very own bar downstairs host to frequent events and sports screenings that will ensure you create some memorable social experiences.

We have free 500mb of WIFI per day, and a laundry on every level. Next to our 24-hour reception desk is a full time tour desk ready to assist you for embarking on adventures near and far, with ease. We also provide free pool, free table tennis and free board games for you to enjoy at any time of the day or night!

The Village Melbourne's Terms & Conditions:

- Cancellation policy: 24h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
- A valid credit card and ID must be presented on check-in. (Acceptable forms of ID are an Australian Driver's License or an International Passport)
- Check-in from 2pm
- Check-out by 10am
- Payment upon arrival by credit cards, debit cards (This property may pre-authorize your card upon arrival)
- 2% surcharge applies on all EFTPOS and credit card transactions.
- Taxes included

General:

- Reception hours: 24 hrs
- No curfew
- Age restriction: 18-35 in dorms
- Maximum stay 14 days
- While we make the greatest effort to place all guests of a group booking into the same room, this is not always possible. To avoid having a group split up, book well in advance.
- We cannot guarantee the same room for the duration of your stay, as existing bookings may make this impossible. We try our best to avoid moving guests around, however in order to guarantee this please book well in advance.
- No refund policy. Payment made towards all bookings can only be obtained in the form of booking credit for any nights cancelled.

SPECIAL EVENT TERMS AND CONDITIONS:
- Christmas/New Year: No check-in or check-out on 25th, 26th, 31st December and 1st January. All bookings for the period 24th December – 2nd January inclusive will be charged in full on 1st December. Declined payment will result in cancellation of the reservation. Payments made for bookings during this period are non-refundable and non-transferable. A 2% card surcharge applies. View House Rules

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Reviews & Ratings

  • Value For Money 5.8

  • Security 6.2

  • Location 7.9

  • Staff 6.5

  • Atmosphere 5.3

  • Cleanliness 5.1

  • Facilities 5.8


Latest Reviews

  • 8.9

    Fabulous

    06 Jun 2022
    Over all it’s a good & clean hostel and good place to stay but this time someone broke the both toilets lock ( my room 408 and toilet next to kitchen ..) management needs to fix it ASAP as it was a big trouble .. hope it will be fixed before my next stay or may be first I need to check toilet lock before checking in .. but I still believe it’s a good clean place and good value foe money .. the person at reception was nice an friendly though ..
    Australia, Male, 31-40
  • 8.0

    Fabulous

    25 Jun 2022
    Super quiet season so not many young people around but I imagine it would be sick in Summer!! The staff are great, would definitely come back to the village again for sure :)
    Australia, Female, 25-30
  • 8.0

    Fabulous

    26 Apr 2022
    It's in a good spot to live.
    Australia, Male, 25-30
  • 7.7

    Very Good

    08 Apr 2022
    Paid $1300 for 3 nights for 3 beds. Fire alarm went off twice meaning we had to leave the building once at 2am the other at 4am. Hostel world overbooked so we almost lost our booking only finding out once we turned up to location 4-5 hours after making booking.
    Australia, All Male Group, 18-24
  • 6.0

    Good

    20 Apr 2022
    This place was weird. I didn’t love travelling here as a woman. Overall was pretty clean which was good but would not stay again.
    Canada, Female, 18-24
  • 4.9

    Rating

    08 Apr 2022
    Hostel requires you to put on and take off your own bed sheets. Rooms are not cleaned at all, witnessed staff just walk in and walk out without doing anything at all. Staff were rude and unhelpful when I had lost my AirPods in bedsheets after checking out. Was told laundry had already been taken away when I eventually found them after searching through laundry in reception after asking to speak to the general manager (only person nice/ helpful in the hostel). Spent 90% of stay waiting for lift.
    Australia, Female, 25-30
  • 4.3

    Rating

    08 Apr 2022
    Really dirty beds and bathrooms Didn’t feel secure all all Told us when we arrived that they had double booked and the hostel was full and we would have to find alternative accommodation, eventually they managed to find space for the 2 of us. And then the 10 bed dorm we were in had 4 empty beds.
    England, Female, 25-30
  • 3.4

    Rating

    15 Apr 2022
    Honestly have stayed in a lot of hostels and this was by far my worst experience. The entire place smelt like a toilet, they didn’t give us any sheets , the mattresses had bugs in it. Not worth it at all for a cheap night. Not to mention the beds were about to break and the toilet was a night mare
    Australia, Female, 18-24
  • 3.4

    Rating

    10 Apr 2022
    Jammed people into room, poorly constructed elevator broke
    Australia, Male, 18-24
  • 2.6

    Rating

    09 Apr 2022
    Worst experience ever! After booking 6 beds and receiving multiple confirmations via email, we were told on arrival at 7pm that 5 beds had been cancelled by OTA. We had no notification of this at all. The hostel managed to find another 2 beds and 3 of us ended up sleeping in the car. We still had to pay the full outstanding balance of the booking, which was for 6 beds, even though they only provided 3 beds. Then when arriving back to the room at 4am, all beds were full including mine!
    Australia, Male, 41+
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