Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellations Fees
All Cancellation has to be in writing and fax back to us.
You must have confirmation letter back from us in writing to get any entitled refunds.
Any cancellation made before stay commencement will result in the forfeiture of
20% of the total deposit.
Any cancellation made within a week of stay commencement will result in the forfeiture of
20% of the total amount payable.
Any cancellation made on stay commencement will result in the forfeiture of
the total amount payable.

Additional Terms and Conditions

TERMS AND CONDITIONS

General
Prices subject to change from time to time without notice prior to bookings being accepted.
Bookings are transferable with sufficient notice (10 days or more).

All guests must observe the rules and regulations of our Hotels.
It is recommended that guests not leave their valuables or cash in their rooms.
Valuables may be stored in the Hotel safes.
The Hotels are not responsible for theft or lost of guest property
or any injuries caused to guests or friends of guest.
All guests are advised to take out their own personal and travel insurance.

Arrival and Check-out Times
The Hotel Offices are open for check-in from 8:00a.m - 10p.m.
Checkout time is 10a.m on the day of departure.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
7.2
  • Wonderful Location
  • Marvellous Staff
Read all reviews

Property Description

The Village Surry Hills is located smack-bang in the vibrant Sydney neighbourhood of Surry Hills! Stroll down streets lined with vintage shops and trendy boutiques. Sip on a coffee and people-watch at a hip café. Satisfy your inner foodie at a gourmet restaurant. Pick up a bargain at the markets. Hire a bike and ride through the city streets. Stumble upon the best happy hours and see live music at quirky hidden bars. Discover every culture-filled nook and cranny. Surry Hills has it all!

We're just a 10 minutes walk to Central Station and the city, and a quick ride to the harbour or the beach. Sydney’s most iconic destinations are at your fingertips!

Cook up a storm with new friends in our communal kitchen and eat alfresco in our dining area. Sit in the courtyard and soak up the sunshine, or chill out and watch a movie in our comfy TV lounge while you plan your next adventure! Our modern and comfortable communal areas are the perfect place to meet fellow travellers.

CHRISTMAS/NEW YEAR 2019/2020 SPECIAL TERMS:

NO check-in/check-out Policy: 25th December, 26th December, 31st December, 1st January.

This means over Christmas, everyone will need to be checked in by 24th December and can’t check-out until the 27th. Over New Year, everyone will be in by December 30th and can’t check-out until 2nd January.

PAYMENTS: All the payments for bookings made in these period will be taken on the 1st of December 2019. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.3

  • Security 7.4

  • Location 8.3

  • Staff 8.2

  • Atmosphere 6.6

  • Cleanliness 5.9

  • Facilities 6.6


Latest Reviews

  • 9.4

    Superb

    29 Jun 2019
    Almost nothing but good things to say about this place! Really incredible value for money. Building is quite nice, the staff were friendly, my room was a good size and other people were nice. The kitchen got really busy at peak times, and it was a trek up some stairs to get to my room, but that comes with the property.
    Canada, Female, 18-24
  • 8.6

    Fabulous

    21 Jul 2019
    Great hostel. Lovely twin room. Has everything you need. The bathrooms werent clean unfortunately but that was the only negative,
    Australia, Female, 31-40
  • 8.6

    Fabulous

    16 Jul 2019
    I highly recommend this place and I’m very happy I chose to stay here. Clean, comfortable, well run and great location. Could stay here long term for sure - there are a lot of people doing it and they love it. The staff were also incredibly friendly and helpful. Wonderful work, team. Hope to visit you again!
    USA, Male, 25-30
  • 8.3

    Fabulous

    10 Sep 2019
    Clean hostel and nice staff! But small rooms and not that good located. Perfect for a few nights, but no long term
    Germany, Male, 18-24
  • 7.1

    Very Good

    03 Jul 2019
    Location was good, room was clean, but the bathrooms were very dirty. They are just not cleaned often enough for the amount of people using them. The walls are also super thin so I’d suggest taking earplugs if you want to get a good sleep.
    Australia, Female, 31-40
  • 6.6

    Good

    10 Oct 2019
    Upon arrival I was given a 6 bed room with only lockers for 4 people. I complained to reception and they upgraded me ‘complimentary’ (same price room online). Kitchen was dirty and smelly. Sinks full of dirty dishes. No forks or mugs available I went to buy my own mug for tea. Was to stay 2 nights and I left after 1 night. No lifts available. Staff not willing to help with luggage either.
    Ireland, Female, 25-30
  • 6.6

    Good

    01 May 2019
    Location was good as right next to the train station. Was pretty clean in the bathrooms and rooms however would make them better if they had a hairdryer. Was quiet at night.
    England, Female, 18-24
  • 6.3

    Good

    05 Oct 2019
    Booked into this hostel for one night, and the atmosphere in the room was awful, the shower over-flooded so even to go to the toilet my feet/shoes got soaked. had the capability to be a buzzing hostel but the night i stayed on the Friday night was not exciting. The price is lower than other hostels however and the staff were very nice and accommodating. My over all review would recommend paying a bit more for another hostel. I won't be staying here again.
    Ireland, Male, 18-24
  • 6.0

    Good

    04 Aug 2019
    No many socializing in this hostel. Nice and quiet. I was in the top floor and I didn’t have internet at all, I asked and they said that the top floor was so far from the Internet... a pain as I needed to go all the way downstairs to can book staff...
    Spain, Female, 25-30
  • 4.3

    Rating

    09 Jun 2019
    Toilet locks didn’t work, no lock provided for your locker in the room, generally unclean, nobody was at the check in desk when I went to check in at 2:30 so had to wait. First staff member I talked to said he hadn’t checked if the room was ready on time yet and that he would check for me. It seemed like he made no effort to check? Another staff member helped out later.
    Australia, Female, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Hot Showers
  • Jobs Board
  • Key Card Access
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
Services
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Vending Machines
Entertainment
  • Board Games


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