Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellations Fees
All Cancellation has to be in writing and fax back to us.
You must have confirmation letter back from us in writing to get any entitled refunds.
Any cancellation made before stay commencement will result in the forfeiture of
20% of the total deposit.
Any cancellation made within a week of stay commencement will result in the forfeiture of
20% of the total amount payable.
Any cancellation made on stay commencement will result in the forfeiture of
the total amount payable.

Additional Terms and Conditions


Prices subject to change from time to time without notice prior to bookings being accepted.
Bookings are transferable with sufficient notice (10 days or more).

All guests must observe the rules and regulations of our Hotels.
It is recommended that guests not leave their valuables or cash in their rooms.
Valuables may be stored in the Hotel safes.
The Hotels are not responsible for theft or lost of guest property
or any injuries caused to guests or friends of guest.
All guests are advised to take out their own personal and travel insurance.

Arrival and Check-out Times
The Hotel Offices are open for check-in from 8:00a.m - 10p.m.
Checkout time is 10a.m on the day of departure.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Great Location
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Property Description

The Village Surry Hills is located smack-bang in the vibrant Sydney neighbourhood of Surry Hills! Stroll down streets lined with vintage shops and trendy boutiques. Sip on a coffee and people-watch at a hip café. Satisfy your inner foodie at a gourmet restaurant. Pick up a bargain at the markets. Hire a bike and ride through the city streets. Stumble upon the best happy hours and see live music at quirky hidden bars. Discover every culture-filled nook and cranny. Surry Hills has it all!

We're just a 10 minutes walk to Central Station and the city, and a quick ride to the harbour or the beach. Sydney’s most iconic destinations are at your fingertips!

Cook up a storm with new friends in our communal kitchen and eat alfresco in our dining area. Sit in the courtyard and soak up the sunshine, or chill out and watch a movie in our comfy TV lounge while you plan your next adventure! Our modern and comfortable communal areas are the perfect place to meet fellow travellers.


NO check-in/check-out Policy: 25th December, 26th December, 31st December, 1st January.

This means over Christmas, everyone will need to be checked in by 24th December and can’t check-out until the 27th. Over New Year, everyone will be in by December 30th and can’t check-out until 2nd January.

PAYMENTS: All the payments for bookings made in these period will be taken on the 1st of December 2019. View House Rules


The Village Surry Hills is a sweet spot to base yourself when you're exploring Sydney. You can drop your bags in the security lockers and step out into a world of chic cafés, vintage shops and trendy boutiques. We'll supply you with free linen so you can pack light (leaving room for plenty of souvenirs). On warm evenings, lounge in the sun or gather around the barbecue on our outdoor terrace. Our heritage building has trendy interiors and a shared kitchen where you can socialise as you cook. More of a dreamer? Check out the cityscape from the balcony seating area with a cold drink.


We're found right in the centre of – you guessed it – Surry Hills, the city's stylish business district. Nearby streets and lanes are dotted with quirky live-music gigs, hidden bars and plenty of Australia's famous coffee. From Sydney Airport you can get the N20 bus to Redfern Station in 36 minutes, then walk eight minutes to the hostel. The Central Station is a ten-minute stroll away and trains take you to Sydney Harbour or the beach (don't forget your sun cream!).

Rooms and Dorms

Bunk up in mixed or female-only dorms (some have en-suite shower facilities) or cosy down in your own private room (all of these have en-suites). You'll get free Wi-Fi in your room so you can keep your mates up to date on your tan and – don't worry – we've got air con for when you need to cool off.

Extras and activities

Our friendly staff are full of ideas for places to visit and will be happy to help you get your bearings. We've got bike storage, so you can cruise around the neighbourhood and then sail straight back to the hostel at the end of the day for a quiet evening in with some new friends and a few of our board games. Sticking around? Find yourself a job on the vacancies board, which is updated regularly with backpacker-friendly work.

View House Rules

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Reviews & Ratings

  • Value For Money 6.5

  • Security 5.5

  • Location 7.5

  • Staff 5.1

  • Atmosphere 5.3

  • Cleanliness 5.1

  • Facilities 5.5

Latest Reviews

  • 10.0


    01 Apr 2021
    I am really enjoying my stay at the village surryhills
    Mauritius, Male, 31-40
  • 9.1


    08 Jan 2021
    It is crazy that there is somewhere 500m south of Central Station southern entrance/exit that you can stay for $13 a night and cook all your own meals. People commented to me there is no oven in the kitchen they think that limits what you can cook. As I had cooked all my meals before I left home and brought them down and kept them in the fridge while there and had no issue.
    Australia, Male, 41+
  • 8.6


    02 Aug 2020
    I have stayed at The Village many times over the last few years, it is a fine place to stay in the city. However this time, I learned as I was travelling to Sydney, that reception is now only manned 3hrs a day. I recieved an email with a keycode to get in the front door and a keycode to open the lockbox to get my card key. Thats fine, but the card key didn't work and there was nobody at reception to fix it. I left and went somewhere else because i couldn't get into my room.
    Australia, Male, 31-40
  • 6.6


    16 Feb 2021
    You get what you pay for
    Australia, Female, 18-24
  • 6.0


    22 Mar 2021
    I got locked out of my room and there was no one on the premises to help. I was locked out in my pj's for over 1.5 hours. Also no one to help with check-in or anything else. Lucky the other guests were friendly and helpful.
    Australia, Female, 25-30
  • 6.0


    28 Feb 2021
    I stayed in the private single bed. The sheets had hair on and the bin had not been changed. Also alot of bugs in the room. Showers were dirty. Also alot of hair in my fridge in my room.
    England, Female, 25-30
  • 4.6


    10 Feb 2021
    I've never wrote a bad review but this place stunk. my room of 4 girls was taken up by a lady who had been living there for months. she even had a Television in there..felt like I was intruding... saw the staff like once. ANd there wasn't a SINGLE FORK in the entire place.. it was just kinda gross. no atmosphere either.
    Australia, Female, 18-24
  • 4.0


    22 May 2021
    There was no reception, no staff present. Someone had been living in the room for months, mouldy food, dirty dishes, holes in the walls, broken furniture. The showers were covered in mould. The Wifi was non-existent. I booked for two nights but an email said my key would expire the next afternoon and I'd be locked out. I felt uncomfortable and unsafe. Luckily I was able to stay with a friend instead. Do not stay here.
    Australia, Female, 18-24
  • 2.6


    17 Mar 2021
    Please don't stay here. Respect yourself and pay the extra 20 dollars a night for a place that isn't a den. Everything about this place was vile. Bathrooms caked in embedded dirt, weeks of dust build up in the bedrooms, itchy bug ridden beds and a kitchen which gave me food poisining just looking at it. I didn't even want to make a cup of tea in it. The lowest standards I have ever encountered.
    England, Female, 25-30
  • 2.0


    23 Dec 2020
    I don't usually rate hostels but this one was so bad that I have to warn the rest of you guys. -all common areas are locked after 9pm. Even kitchen. We were having a dinner for Christmas Eve and the night manager told us that we can move in our room. We eventually finished it on the parking lot. - bbq doesn't work. - it's dirty af. Even if the place is empty. Lots of cockroach, even in the rooms. - noone is ever there at reception. - if you're in room 11 you'll enjoy being waking up every 1 hou
    France, Male, 25-30
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Hot Showers
  • Jobs Board
  • Key Card Access
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Vending Machines
  • Board Games