Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellation 2 day prior arrival no fees, fail to cancel within 2 days prior of arrival or non show 100%

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Hello Friends and welcome to The Zoo!

We are a tiny family conduit hostel with just 16 beds that sits in the village of Phra-Ae within a couple of hundred meters from the beach (of course it’s Phra-Ae beach you may know it as Long Beach as well).

Make no mistake our friendly, informal style is perfect for travelers to make themselves at home and meet new friends, our restaurant-bar on site can provide real breakfasts and fast food style meals. At The Zoo, you will find a common area that is perfect for chilling out and meet up while having a beer or some of your favourite drinks and food, playing some board games with your new friends or reading a book from our library.

There structure of The Zoo is simple, at the ground floor you’ll find the lobby/bar and the inside\outside common area and at the upper floor two dormitories that come equipped with air-conditioning, 4 comfortable bunks beds (9 inches thick cozy mattresses) and en suite shower.

We are very concerned about your safety, according to the Thai laws anyone in the hostel will be registered and reported at the immigration police, we will hold copy of every guest and visitor passport, security cameras are active 24/7 at the property and a security deposit system at the reception (common safe-box accessible from the staff only) and some safety boxes are available to store your valuables. We can proudly say that since 2013 we didn’t experience any thieving in our property.

We are able to speak Thai, English and Italian, we do understand Spanish and Portuguese as well.

We will be happy to give you a free welcome hug (if you want it) and we gonna do our best for provide you an enjoyable stay.

As in any hostel we have some common sense rules to follow to make everybody comfortable so please, Before you booking read carefully the 'things to note' section on this website so you’ll haven’t any surprise upon arrival.

Thanks for reading and we hope you’re choosing us for your stay in Koh Lanta. View House Rules

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Reviews & Ratings

  • Value For Money 9.7

  • Security 9.1

  • Location 9.3

  • Staff 9.3

  • Atmosphere 8.7

  • Cleanliness 9.4

  • Facilities 8.9

Latest Reviews

  • 10.0


    20 Jul 2019
    Cheapest hostel on the island but definitely the best budget hostel I've stayed so far, basic facilities yet all you will need for a comfortable stay, comfy beds, nice AC working hours and a big TV in the lobby with Netflix that comes very handy when it's raining all day. The owner keep the place clean and tidy and he's always up for a chat, he helped me with tickets for bus and boat. Highly recommended.
    England, Male, 18-24
  • 10.0


    27 Apr 2019
    Amazing experience! The perfect hostel with the most caring, funny manager who created a comfortable and fun experience for me and my friends, best hostel we’ve stayed at. From having a laugh to helping find my speaker which I lost and he found and then got it to me when I was on Phi Phi which was just incredible for him to do! I would 100% Recommend going to this hostel, you will without a doubt have a amazing time.Very comfy beds, spacious, air con. Thank you so much Claudio, your the best 🙏
    England, Male, 18-24
  • 9.7


    04 Jun 2019
    After spending the night before in a hostel I totally disliked this place was an oasis of peace and friendliness.The hostel was clean, the dormitory spacious and the staff very helpful.
    Germany, Male, 18-24
  • 9.7


    07 Apr 2019
    Zoo Hoztel offers the quintessential backpacker hostel experience: bare bones and basic, but with a great, laid back atmosphere and awesome staff. Claudio's sense of humor is an acquired taste, but there is a heart of gold behind the grumpy Italian exterior ;) He clearly cares about his place and his guests and knows everything about the island. Although I was disappointed in Koh Lanta, I was not disappointed in the Zoo. It's home away from home for those not too fussed about comfort.
    Netherlands, Female, 25-30
  • 9.1


    14 Apr 2019
    From the moment we step foot in the Zoo, Claudio was the most kind and friendly person that made our stay feel like we were staying at a friends house and not a hostel. He gave us great information and answered every question we had. Remember, the Zoo is a budget hostel, don’t expect the Ritz but it’s clean, comfy beds, free water, and a great tv where we watched Game of Thrones. What more can you ask for? Next time we’re in Lanta we will for sure go stay with Claudio again.
    USA, Couple, 25-30
  • 8.9


    11 May 2019
    I really enjoyed my stay at The Zoo. The hostel was very clean, and the beds were comfy. Claudio is a great owner, and helped us out very well with everything (he booked a bus to Koh Tao for us, had nice tips for restaurants, etc.). Also close to the beach and nice bars.
    Netherlands, Female, 18-24
  • 8.6


    07 Jul 2019
    Stayed for 1 week as I was volunteering nearby. Claudio was super helpful, he gave me a lift in the mornings to where I was volunteering (obviously he’s not a taxi service so don’t expect to be given a lift!) and kept the hostel really nice and tidy. It’s a very basic hostel but has everything you’d need. No bar or anything but there are bars just next door. Gave me the freedom to bring breakfast back for myself and save some money. Thanks Claudio!
    England, Female, 18-24
  • 8.6


    02 Jul 2019
    Claudio is an absolute gent and will help out with anything. Also great for a chat. Beds are really comfy and rooms are clean. For what you pay facilities are good
    England, Couple, 18-24
  • 8.3


    31 Jul 2019
    Stayed in low season and although the island was quiet we had such a nice stay, the owner was chatty and helpful. Basic facilities but clean and a good rest. Loud music next door even in low season but not a problem for the partiers in high season! Thanks 😎
    England, Couple, 18-24
  • 6.6


    23 Apr 2019
    The hostel was very clean and had everything you needed. The owner came across as very helpful and friendly in the beginning however when we needed help (issue with our bus not turning up, renting a motorbike etc) he was quite dismissive and uninterested in helping. Saying that, the hostel was very good value for money.
    Scotland, Couple, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Towels Not Included
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Internet café
  • Late check-out
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Board Games
  • DVD's
  • PlayStation
  • Wi-Fi