Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellation 2 day prior arrival no fees, fail to cancel within 2 days prior of arrival or non show 100%

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Hello Friends and welcome to The Zoo!

We are a tiny family conduit hostel with just 16 beds that sits in the village of Phra-Ae within a couple of hundred meters from the beach (of course it’s Phra-Ae beach you may know it as Long Beach as well).

Make no mistake our friendly, informal style is perfect for travelers to make themselves at home and meet new friends, our restaurant-bar on site can provide real breakfasts and fast food style meals. At The Zoo, you will find a common area that is perfect for chilling out and meet up while having a beer or some of your favorite drinks and food, playing some board games with your new friends or reading a book from our library.

We are Family friendly, Children older than 8 YO are allowed in our hostel

There structure of The Zoo is simple, at the ground floor you’ll find the lobby/bar and the inside/outside common area and at the upper floor two dormitories that come equipped with air-conditioning, 4 comfortable bunks beds (9 inches thick cozy mattresses) and en suite shower.

We are very concerned about your safety, according to the Thai laws anyone in the hostel will be registered and reported at the immigration police, we will hold copy of every guest and visitor passport, security cameras are active 24/7 at the property and a security deposit system at the reception (common safe-box accessible from the staff only) and some safety boxes are available to store your valuables. We can proudly say that since 2013 we didn’t experience any thieving in our property.

We are able to speak Thai, English and Italian, we do understand Spanish and Portuguese as well.

We will be happy to give you a free welcome hug (if you want it) and we gonna do our best for provide you an enjoyable stay.

As in any hostel we have some common sense rules to follow to make everybody comfortable so please, Before you booking read carefully the 'things to note' section on this website so you’ll haven’t any surprise upon arrival.

Thanks for reading and we hope you’re choosing us for your stay in Koh Lanta. View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.1

  • Location 9.5

  • Staff 9.3

  • Atmosphere 8.8

  • Cleanliness 9.2

  • Facilities 8.8

Latest Reviews

  • 10.0


    07 Mar 2020
    Claudio is the man! He was super pleasant and easy to talk to while my partner and I were staying there. He gave us some great recommendations for what to do in the island, where to go next (we took his advice and visited Trang and loved it), and even let us trade in for some awesome books. Love this place. 10/10 would stay again
    USA, Male, 25-30
  • 10.0


    28 Jan 2020
    Lovely owner willing to help with whatever you need, clean rooms and toilets, facilities in line with the price. Right next to the beach. Recommended for a nice budget stay.
    Canada, Female, 18-24
  • 10.0


    25 Jan 2020
    A fantastic hostel for the price you pay. Claudio is so full of knowledge, he has an answer to every question. A great hostel to get stuck for a few days, especially since it’s so close to the beach!
    Canada, Couple, 18-24
  • 9.7


    07 Feb 2020
    GREAT HOSTEL in Koh Lanta!:)The owner Claudio is so nice and has a great sense of humor!He is very knowledgable and helps you with everything (tours, transport, restaurants etc..)The hostel has the best value for money, it is basic but it is clean, quiet and the beds are comfortable.AC in the rooms is from18 to10 and it works great! When AC is off the common area has fans:)WiFi is fast+works everywhere!Great initiative of free water if you have your own reusable bottle!We'll be back for sure!
    Italy, Couple, 25-30
  • 9.7


    03 Feb 2020
    Claudio the owner is really nice and kindly person, he help you every moment you need and he’s really sociable. The place is really nice and quite for chill!
    Italy, Female, 18-24
  • 9.1


    19 Jan 2020
    Love this hostel - it’s really chilled and Claudio is so helpful and welcoming! It’s right next to an amazing restaurant and a 5 minute walk away from even more. I originally booked 2 nights but extended to 4. Not a party hostel but the perfect place to chill for a few days and enjoy the beaches :) would definitely recommend staying here to anyone!
    England, Female, 25-30
  • 8.9


    30 Dec 2019
    Had a great time at the zoo. The owner is super friendly and always up for a chat. Let’s you play on his xbox whenever you want too. It’s fairly basic but everything you could need from an island hostel.
    Australia, Couple, 18-24
  • 8.3


    20 Feb 2020
    I liked this hostel. It was very clean, beds were comfy and the rooms had aircon. There were lots of bars and restaurants near by and the beach is walking distance. Would’ve liked a better blanket but other than that I can’t fault it.
    England, All Female Group, 18-24
  • 8.3


    15 Jan 2020
    Me and my friends stayed here for a few days and we were very impressed As to what we paying for vs how nice it was. It wasn’t the most luxurious place, but absolutely perfect for someone who is ona budget and doesn’t mind bug filled bathrooms and no air conditioning from 10am-6pm. The owner is EXTREMELY caring and took amazing care of us, he even remembered all our names and gave us aloe when we were burnt. Will definitely return!
    USA, Female, 18-24
  • 7.7

    Very Good

    18 Jan 2020
    So i got there an hour and a bit after check in time and the owner was going to cancel my reservation.. even though his place was not full at all. The owner is quite opinionated and I’ve noticed even if he gets a good review, but is given some constructive criticism or feedback he gets very defensive in his replies. He was helpful when you asked questions, but really had to get his opinion through. Not the best stay.
    Canada, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Towels Not Included
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Internet café
  • Late check-out
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Board Games
  • DVD's
  • PlayStation
  • Wi-Fi