Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

50% payment up front is required, which si not refundable.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Great Location
  • Helpful Staff
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Property Description

Tres Mundos is a laid back friendly hostel with a colorful caribbean theme in the heart of Playa del Carmen. Informal environment full of colorful murals and easy music, we live by the sea and that defines us.
We have our own pub on the premises where we serve homemade food, craft and national beers, craft mezcals and selection of drinks for the cheapest prices you can find in playa.
There is an abundant communal space to socialize, and a rooftop terrace with charcoal bbq and hammocks to chill in.
Our rooms have white painted solid wooden beds with comfortable mattresses, which allows for a perfect rest. The walls painted turquoise and yellow reminds you that you are by the sea and on the sunshine.
There is a shared kitchen service, we have WiFi in all communal areas and rooms, books.
All dorms have lockers to keep your valuables safe (don’t forget to bring your lock), every bed has it's own plug to charge your devices, air conditioning and bathroom inside of the room, and two big windows for a lots of light.
We offer tours to all historical sites for a budget prices and a tourist information based on a personal experience.

Please Note:
BASIC rooms have ceiling fan. STANDARD rooms are air conditioned.
Check in: 13:00
Check out: 12:00

Maximum Age: 50

Taxes not included: 30%
Taxes not included: $26 MXN per night (municipal tax)

Cancellation policy: 48 Hours
All major cards (with a little extra charge) and cash accepted as payment upon arrival:Dollars and Mexican Pesos.

After your time of arrival your booking will be cancelled. If there is a chance of arriving later than stated let us know your new time of arrival and we will keep your booking.
Guests with time of arrival later than 7 PM please confirm your reservation by email.

Reception closes from 11p.m. to 9a.m. for the night, if there is a chance you come later than 11p.m. please let us know by phoning us or emailing us and we will wait for you. View House Rules

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Reviews & Ratings

  • Value For Money 5.6

  • Security 5.9

  • Location 7.9

  • Staff 6.5

  • Atmosphere 5.5

  • Cleanliness 5.1

  • Facilities 5.2

Latest Reviews

  • 9.4


    01 May 2020
    Still open, May 2020! Tres Mundos is a quaint and characterful Hostel/cafe/Bar, a few minutes from the beach and main boulevard. The hostel itself comprises of a super chill BBQ roof terrace as-well-as an open ground space with bar/tables and food facilities (delicious and cheap food btw). Me and some friends ventured down from Cancun for some extra contrast, and Tres Mundos made the trip worthwhile. The Slovakian owner is great dude, as were the other staff and guests. Well worth visiting!
    England, Male, 25-30
  • 8.9


    11 Nov 2020
    Friendly staff. Easy going vibe. Good location. Amazing wings 😉
    Lithuania, Female, 25-30
  • 7.4

    Very Good

    31 Dec 2020
    Really well located.easy access to ADO station,beach... Basic,Simple. Thé terrasse is really small to chill if you re a big group. Not the cleanest showers but a bunch of girls in the same bathroom is what it is.... Mattresses are awfully soft,if your back is sensitive. Nice guy at the reception.
    Canada, Female, 31-40
  • 6.6


    26 Jun 2021
    Uff… there should be a rule for employees to not be drinking while on duty… One of the employee was attending us while he was totally drunk af. This fellow was arguing how we couldn’t have 5 people in a room for 4 people... We explained to him that we already paid the extra fee at check in but he was insistent we didn’t. Long story short, he ended up called me a ‘bitch’ and threw a $500 MXN bill that belonged to us on the floor instead of handing it over by hand. Not impressed
    Canada, Mixed Group, 25-30
  • 5.7


    07 Dec 2020
    Friendly staff but the place needs some work and cleanness.
    Mexico, Male, 41+
  • 5.4


    12 Sep 2021
    The price was quite expensive for the service. It’s possible to find better places for the same price. The room and the bathroom inside was clean but the kitchen was dirty and it hasn’t enough utensils, and the ones that were there were dirty as well. The sink was blocked (full of food). My first bed was not comfy and I change for another one that was better. The shower has only cold water. Inside the hostel was super hot and the atmosphere was not really nice. Loud music till midnight
    Argentina, Male, 25-30
  • 5.1


    18 Oct 2021
    I walked in and immediately felt uncomfortable. The dorms did not have locks on the doors. The hallway smelled like urine and the mattresses were stained. I have never walked out of a hostel before, but I did here. They refused to give me a refund.
    USA, Female, 18-24
  • 4.9


    14 Sep 2020
    Even though the staff was nice, this was probably the worst hostel experience I have had to date (and I've stayed in 30+ hostels). No wifi in room 30% tax not mentioned earlier + credit card fees on top No air conditioning Extremely over the top music Ran out of drinking water an the time No usable toilet paper Kitchen sink was always backed up and looked like someone barfed in it Keys didn't work well Extremely dirty dishes despite a sign saying everyone should clean up
    USA, Female, 18-24
  • 4.0


    02 Mar 2021
    Booked the private room with two twin beds, only for it to be right next to the common area where they play loud crappy music all day till pretty late. Also there was no air conditioning, and the fan didn’t do much. So my friend and I sweated all night and slept VERY uncomfortable. Would not recommend this hostel. Also breakfast wasn’t included because of covid.
    USA, Female, 18-24
  • 3.7


    19 Dec 2020
    overall, very bad
    Netherlands, Male, 18-24
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  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room
  • Wi-Fi