Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Tulum Rock's close to whatever you will need just like restaurants, bars & markets. All rooms have air conditioning, fan, private lockers and new mattresses.
We have all the information you need to have the best experience, and we are happy to share it, that's why you will get an incredible experience of the Mexican Caribbean.

Come and enjoy with us !

Tulum Rock's Policies & Conditions:

Cancellation policy: 24h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 13:00 to 23:00 .
Check out before 12:30 .

Payment upon arrival by cash.

Taxes included.
Breakfast included. It is served from 8 am to 10 am.
No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
Reception from 8:00 to 00:00
No Pets View House Rules

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Reviews & Ratings

  • Value For Money 9.7

  • Security 9.6

  • Location 9.4

  • Staff 10.0

  • Atmosphere 9.9

  • Cleanliness 9.7

  • Facilities 9.6

Latest Reviews

  • 10.0


    19 Jun 2019
    I recently went on Holidays to Tulum and stayed with Tulum Rocks. On arrival I was greeted by a Friendly member of Staff. For me it was Ideal location very close to the beaches and the town of Tulum. Excellent service. A fantastic hostel with outstanding service. This is a great find and staff are fantastic. Highly recommended. I really enjoyed my stay.
    USA, Male, 18-24
  • 10.0


    19 Jun 2019
    El staff fue lo que más me gusto, todos muy atentos ayudándote en cada momento, muy buen desayuno y excelente ubicación.
    USA, Male, 25-30
  • 10.0


    19 Jun 2019
    It was a great time experience at the hostel. Great price, great Service and great people working there. I higly recomend the hostel and tulum.
    USA, Male, 18-24
  • 10.0


    18 Jun 2019
    USA, Male, 18-24
  • 10.0


    18 Jun 2019
    The Best experience. The best experience. the best tulum hostel to travel alone. Everyone is so friendly there what make you have a great time! Very good breakfast!
    Australia, Male, 18-24
  • 9.1


    06 Dec 2019
    Super chill hostel. It is located 5min walk away from ADO station and in the centre of the city. The staff is super helpful. They will give lots of recommendations (activities - restaurants - bars - ...). The breakfast is nice (fruits and toasts). Showers could be improved but it’s okay in overall. Bikes are available for 100$ per day. Definitely recommend!!
    Belgium, Female, 25-30
  • 8.6


    23 Sep 2019
    Super amigables los chicos que atienden el hostal. Y hasta preparan el desayuno a cada huésped. Me cayeron bien. Ojalá la próxima vez que vaya me quede más tiempo.
    Mexico, Female, 25-30
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  • Free Breakfast
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Wi-Fi