Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Group will be charged total price if they cancel 7 days before arrival. Cancellation before 7 days will be 50% deposit paid on confirmation.

Additional Terms and Conditions

50% deposit required on confirmation of booking
100% required 7 days prior to check-ins.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Great Location
  • Superb Staff
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Property Description

Urban Backpackers is a gathering place for people from all over the world who’d like to experience the treasures the Golden City has to offer. Situated in the heart of Johannesburg the retro-styled friendly backpackers is characterised by a distinctly Urban African Hospitality, the staff is genuinely welcoming and always ready to assist. Urban Backpackers understands that the ideal urban lodging experience requires more than just accommodation; we are proud of our concierge services, resourceful and knowledgeable guides, clean facilities and promise great value for money.

To ensure that our guests are happy we offer courtesy comforts such as Fee Wi-Fi, cereal, tea, coffee and fruits delivered every morning from the market. Our fully equipped shared kitchen is where special friendships have been began, a cosy chill area and spectacular rooftop where some of Joburg’s finest events are hosted is another common area our guests enjoy.

Urban Backpackers is located in the centre of Urban Zulu district, a haven for African Lifestyle within walking distance of Gandhi Square Precinct, ABSA Museum, Standard Bank Art Gallery, Main Street Mall, Newtown Cultural Precinct , Carlton Centre and other uniquely Joburg amenities. Marshalltown is historically a corporate and slightly industrial suburb that is within 1.9 kilometres from famous suburbs such as Braamfontein, Maboneng, Fordsburg and Bertrams. Our 24hour front desk and security assists with concierge services that include all standard tours; Safaris, Coastal, Historical and Heritage Sites visits, Township and Inner-City immersions. We also tailor-make tours to suit the interests of our guests.

There are male, female and mixed dorms as well as comfortable private rooms with twin and double beds. Some rooms have a seating area where you can relax and others have working stations. Every room comes with balcony with City views and each have a unique personality which seasoned travellers, artists and less superficial people appreciate. Urban Backpackers is Johannesburg!

Looking forward to meeting you at Urban BackPackers.

Urban BackPackers Policies & Conditions:

Cancellation policy: 72 hours before arrival.

Check in from 14:00 to 23:00 .
Check out before 10:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival.

Taxes included.
Breakfast not included.

24 hour Reception.
No curfew.
We do not accept customers younger than 16 years of age. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.5

  • Security 6.5

  • Location 7.0

  • Staff 9.0

  • Atmosphere 7.0

  • Cleanliness 5.5

  • Facilities 6.0

Latest Reviews

  • 9.7


    11 Jul 2019
    Located in city center 25 min walk from Johannesburg Park Station. Close to shops and supermarkets. The area is not very safe, but not that dangerous if you take good care of yourself and stick to the road with security guys around. The dorm room is basic and very cold in winter night. Hot water is available everywhere but kitchen sink. Staffs were super nice. Thanks Dali for walking me around the inner city. I really enjoyed your company and hopefully you did mine. (^_~)
    Thailand, Male, 31-40
  • 8.0


    28 Dec 2018
    The place had Faire amenities and is located in convenient distance to important places.
    South Africa, Male, 25-30
  • 7.4

    Very Good

    12 Feb 2019
    People were great, facility was decent, but the location is bad. Unsafe area with nothing good around to walk to. Can’t go out at night in this area.
    USA, Male, 31-40
  • 7.1

    Very Good

    05 Dec 2019
    The staff are lovely, but the lack of nice communal area, wifi in the rooms (actually - wifi at all! They “ran out” halfway through my stay) is a bit of a bummer
    England, Female, 25-30
  • 6.9


    23 Nov 2019
    The staff were not very talkative but got their job done. The facilities were pretty simple and the rooms didn’t feel super clean. At first we didn’t feel very comfortable in the area but by the end of our stay we felt a bit better. Inside the hostel did feel secure.
    USA, Female, 18-24
  • 6.6


    22 Jan 2020
    Toilet seats broken, Quite often no toilet paper Mattresses over size for bunk beds risk of rolling off edge Kitchen inadequately stocked no spoons of any description very little of anything else
    England, Male, 41+
  • 6.6


    29 Dec 2019
    Many ups and downs The location was decent, 15 minute walk from central fox st. but walking is discouraged because you pass some harsh streets. The building was cool with its rooftop area and decor but the room is only cleaned when everyone leaves, the kitchen was unusable with no working stove and cockroaches all over counters and microwave. The staff though was so helpful especially when I was in a difficult situation.
    USA, Female, 25-30
  • 5.7


    30 Dec 2019
    The staff are friendly and helpful people but the property looks a lot better on the website App than it actually does and I feel like I paid more than I should have for what I got. The place has so much potential (Also the area looks unsafe)
    South Africa, Male, 25-30
  • 5.4


    01 Sep 2019
    I booked a dorm room. The day before my arrival I tried to upgrade to a private room. I wrote a whatsapp - no answer. I wrote an email - wrong address on the website. I corrected it according to common sense - I didn't receive a reply. I called - no answer. Not sure if the hostel still existed I decided to forgo the money and to book a room in a different hostel.
    Germany, Female, 31-40
  • 4.0


    01 Dec 2018
    I got assaulted and robbed of my phone and credit card. Don't stay here, the location is aweful. The staff is nice and medium-helpful, the facilities are extremely basic.
    Germany, Male, 31-40
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • BBQ
  • Breakfast Not Included
  • Card Phones
  • Fridge/Freezer
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi