Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 3 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

NO SHOW: the total reservation will be charged.
CANCELLATION: 15 days prior to arrival, the amount of the reservation can be reimbursed. Cancellations within 15 days before arrival will cause 60% of the total cost of the reservation.

Additional Terms and Conditions

A deposit of 40% of the total cost of the reservation is requested to block the beds and dormitories for the group. The rest must be paid upon arrival.

Additional Info:

We accept children under 18 years old only accompanied by a responsible adult.
We can help organize the logistics of your event and offer some services for the production: tours, transportation, catering, locations.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

WE ARE a beautiful and original hostel with an industrial-Caribbean tone located in the best point of Playa del Carmen; The most visited tourism destination in Mexico.

A very intimate building of unique style that will make you live and feel the energy of materials, wood and vegetation of this place in a jovial and relaxed atmosphere.

In a wooded area, surrounded by galleries, boutiques, spas, cafes, bars, aesthetics and all the colorful of the very famous 5th avenue that is just one street away, URBAN is cozy, comfortable and magical.

With the relax and healthy mode that invites travelers to eat and live well, to take the holidays as an opportunity to experience the Mexican Caribbean in a comfortable and fun way.

The quality and comfort of our bedrooms provide privacy to our guests even in shared dorms: individual reading light, privacy curtains, individual lockers. White and comfortable beds.
Nightly AA, permanent ventilation,

Our breakfasts are prepared in an artisanal way with natural ingredients and regional fruits, adding the best of all the components: a warm service.

Our leisure terrace allows for unique moments with unforgettable sunsets: it's time to taste the Caribbean fruits through a refreshing smoothie made at the moment!

We encourage our guests to move in a healthy, ecological and fun way through our beach bikes and get to know this beautiful place in a tour organized by our staff, experience the local beaches, try a typical marquesita or the Mexican local tacos.

We host groups of divers who take courses to become certified or simply want to experience the exciting experience of swimming with the bull shark.

We promote private tours to swim with the whale shark, always with respectful guides that will live the experience with the due care and safety that this experience deserves.

We go together from the hostel to the beach and on the bike path to practice paddle boarding and to admire a sunrise full of Caribbean colors.

Unmissable, book now, come to URBAN and stay with us. Live the experience of the Mexican Caribbean with CHIC style.

Urban Beach Hostel terms and conditions:

Cancellation policy: 24h before arrival.
Check in from 14:00 to 23:00 .
Check out before 12:00.

Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival.

Taxes included.
Breakfast included.

24 hour Reception
No curfew.
Non smoking.
No age restriction.
The maximum period of stay is of 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.7

  • Security 8.6

  • Location 9.0

  • Staff 9.0

  • Atmosphere 7.6

  • Cleanliness 8.5

  • Facilities 7.8

Latest Reviews

  • 10.0


    24 Sep 2019
    Me gusto muchísimo el lugar. Bien cuidado, limpio, seguro, y cercano a la 5ta avenida. Volvería sin problemas a hospedarme ahí
    Mexico, Female, 25-30
  • 10.0


    08 Aug 2019
    Lovely hostel with super friendly staff, nice and clean rooms and a goos breakfast in a good location. Would stay here again :)
    Germany, Female, 25-30
  • 10.0


    29 Apr 2019
    El hostel está muy bien ubicado, cerca de la zona de compras y también de playa. Todo el personal es súper amable y dispuestos a ayudarte en lo que necesites.
    Argentina, Mixed Group, 25-30
  • 10.0


    14 Apr 2019
    Great new hostel. All the facilities are new and great quality, the staff is very friendly, relaxed vibe, and the location is great. Highly recommended!
    USA, Male, 31-40
  • 9.4


    18 Jun 2019
    Maybe my favourite hostel ever. 15 mins from ADO bus station and the beach. Quirky layout, everything new and cleaned daily. Rooftop hangout area is SO nice! Kitchen to cook your own food, with staff making you pancakes for breakfast!!! 8pm-8am a/c in dorms. Wifi really strong and all over. Ensuite shower and toilet in room really nice. Lockers big, only thing is no lock on the door of the rooms, but they are still building so this may change. Fresh linen. Would definitely stay here again
    England, All Female Group, 18-24
  • 9.1


    23 May 2019
    Nice hostel, a little crowded but cheap and in a good location. Nice staff
    Chile, Male, 18-24
  • 8.9


    01 Jul 2019
    Nice Hostel but my room was infested with Mesqutos
    USA, Male, 41+
  • 7.7

    Very Good

    30 Apr 2019
    Really kool little hostel one street away from 5th Ave. Bit of a walk away from ado bus terminal but wasn't horrible. Good showers, fairly clean, bit of an odd layout but it seems to work. Nice roof top chill area. Good Breakfast and staff are pretty amazing. Especially chris? He worked the evenings really and helped us with all of our questions despite the language barrier. Would stay here again.
    Canada, Couple, 25-30
  • 7.4

    Very Good

    17 Aug 2019
    Very clean and quiet hostel. Not a very sociable place but good for some rest. There was only one bathroom/shower per 12 people despite us being in a 4 bed dorm. There is also no entry back into the hostel after 1.30am. Nice free breakfast included. Overall reasonable value for me.
    Ireland, Female, 25-30
  • 7.4

    Very Good

    16 Aug 2019
    The location and staff where all amazing. However, I do not think my room was cleaned once the 4 days I was there. There was sand all over the floor and hair balls being blown about with the fan. In addition, each room has only 1 bathroom (1 toilet and 1 shower) this means the 12 person dorms and the attached 4 person dorm I was in (so 16 beds in total) all share 1 bathroom. The toilet paper bin was always over flowing, it smelled, and had hair and sand all over.
    USA, Female, 25-30
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  • Free Breakfast
  • Free City Tour
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Reception
  • Bicycle Hire
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
  • Board Games
  • Wi-Fi