Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

You must provide us with 7 days notice, prior to arrival date, for any cancellation. Failure to provide 7 days notice will result in the charge of one night accommodation.

Additional Terms and Conditions

A bond of $1000 is due on check in for all group bookings. A $10 key deposit per person is also due on check in. Groups must agree to terms and conditions on arrival or forfeit accommodation without refund.

Additional Info:

Our facilities cater for small groups from 12 up to 150. We have multiple styles of accommodation available. Our central location is within walking distance to the CBD and many other major landmarks, sporting facilities and Melbourne’s most popular attractions.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Urban Central is a popular accommodation venue for backpackers staying in Melbourne.

Top rated Urban Central provides maximum 4 bed dorms. We offer free linen, free rice & pasta, tea & coffee. Urban Central is central to Melbourne city, beach and St Kilda. Our venue is second to none for service, facilities and hygiene. With the option of female or mixed dormitories our rooms sleep a maximum of 4 guests. Each room offers a free personal locker with your own power point enabling you to charge your phone, iPod, iPad, etc. knowing it will be secure. Each bed has clean, fresh linen along with a personal reading light and if you need a towel you can hire one for just $5. All mattresses are fully sprung, with individual air conditioning/heating. Access to rooms is via our top of the range security cards.

Looking for a Hostel that has public transport out the front of where you are staying?
Perhaps a hostel that is a short walk to the main train station, city and a 10 min tram ride to St Kilda?
Is it important that you have large local supermarkets, markets, shops and cafes a stroll from where you are staying?
Or is it important that Urban Central offers you all of this and the following when you stay with them.

- Free tea/coffee/pasta and rice
- Free Wi-Fi to surf the net on the ground floor
- Linen provided
- Towel hire $5
- Maximum four bed dormitory rooms
- Choice of private double/twin or family
- On site kitchen/dining/bar and breakout areas
- Travel desk
- 24 hour reception
- Swipe pass security
- Clean/rooms serviced daily
- Friendly staff to make you feel at home.
- Group accommodation

We have parking for $15 per night, with limited spots available its first in first serve on the day. View House Rules


There's always something happening at Urban Central. Check out our regular events and go for the cash jackpot at our trivia nights, learn Latino dance on Thursdays or get dancing to live DJs every Friday. Before you take on Melbourne by night, try your luck on the pool table in our common room or hit the bar with your fellow travellers. No time for food shopping? You'll get free rice, pasta, tea and coffee in the communal kitchen.


Sun-seekers can get to Port Melbourne beach or the famous seaside hangout St Kilda by bus in just 24 minutes. When coming to us from Melbourne Airport, hop on the SkyBus to Southern Cross (a 37-minute journey), then take tram 12 to City Road. Urban Central is in Southside, Melbourne's go-to spot for culture. For art lovers, the Australian Centre of Contemporary Art is only 16 minutes away.

Rooms and Dorms

Our rooms come with fresh linen and a personal locker with a plug point so you can charge your phone or laptop securely. Choose to stay in an all-female or mixed dorm with a maximum of 4 beds, or book a private room. They all come with en-suite bathrooms. Create the perfect micro-climate for your space with individual air con (and heating) in every room. Free Wi-Fi means you can keep in touch with the world from your bunk.

Extras and activities

We can organise discounted tours for you around Australia, New Zealand and Fiji. Alternatively, stay closer to the city and go for a free ride around the neighbourhood with one of the oBikes we have to hire. Bit of an adrenaline junkie? Test your nerves with a spot of rap jumping – a mix of rappelling and abseiling. It's basically you, tied to a rope, walking face-first off our 7-storey building! That's what we call a memorable travel story!

View House Rules

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Reviews & Ratings

  • Value For Money 8.1

  • Security 8.3

  • Location 8.3

  • Staff 8.1

  • Atmosphere 7.3

  • Cleanliness 8.0

  • Facilities 7.8

Latest Reviews

  • 10.0


    21 Jul 2019
    I think it’s a great place to stay for short time. I stayed there 1 night and then I extended to another night. This was first ever stay at a hostel. Rooms: Clean, small with 2 bunk beds. Linen on the beds was spotlessly clean, ironed and neatly placed. Quilt was warm and mattress was comfortable. Staff: Staff working there were friendly and happy to help. Great communication skills. Bathrooms: Bathrooms and Toilets were clean.
    India, Female, 31-40
  • 9.1


    11 May 2019
    Lovely staff, really friendly environment Iv stayed there a few times and seem to keep coming back. Thank you again for the pleasant stay 😊
    England, Female, 25-30
  • 9.1


    27 Apr 2019
    I enjoyed my stay at Urban Central. It ticked most of the boxes for me. I got a good sleep. There is a good kitchen and good lounge areas. The bathroom was fine. The location is convenient, only a few minutes from the CBD. The hostel is next to a freeway so it's not a beautiful spot. However I didn't find it too noisy. It is close to shops and on street parking is nearby which was important for me.
    Australia, Male, 41+
  • 8.9


    18 May 2019
    Nice rooms, good location - good if you are working in melbourne, as the atmosphere is fairly quiet and chilled
    England, Female, 18-24
  • 8.9


    12 May 2019
    The staff is amazing and do a super good job!! Always available to help people. I really appreciate it that.
    France, Female, 25-30
  • 8.0


    14 Jun 2019
    Very good service with the hostel facilities being kept so clean,especially with the floors,u can almost eat the food from the floor,lol. Otherwise the service is great for anything u need in particular during your stay.
    Australia, Male, 41+
  • 7.7

    Very Good

    24 Apr 2019
    If you want a good night sleep don’t stay here, there is a rave/club in the basement of the hostel and the bass vibrates all the rooms making it impossible to sleep, wearing ear plugs actually makes the bass worse!.. Kitchen it one of the best I have used and the security is great, huge lockers in the room. No plugs by the beds tho. Location is good. I wouldn’t stay again solely on the club making it impossible to sleep, like being at a party hostel. Maybe being on a higher floor would help?
    England, Male, 18-24
  • 6.6


    27 Jun 2019
    Lots of people staying here long term - didn’t come across anyone else here on a short stay (not really the backpackers hostel advertised). Clean in some areas, bathrooms were a bit grubby. Not great for a solo traveller but ok if there’s nowhere else to stay I guess.
    Northern Ireland, Male, 18-24
  • 6.0


    27 Jun 2019
    Any place that does not offer free Wifi does NOT care about their customers. There is no excuse for this. Wifi is essential to city life. The hostel also was hiding the fact that wifi is free IF you use your social media in order to get people to pay. What if you pay and find this out later? They don't offer refunds. The location is right next to a highway. Nightclub below as well. Loud while sleeping. Out of characters. Can't say more. I wouldn't stay here.
    USA, Male, 41+
  • 4.6


    28 Apr 2019
    Place smelled of urine. I understand it's a hostel, but this had more of a homeless shelter vibe. Coming from north America and staying at this hostel, made me feel so awful, and I just wanted to leave Melbourne ASAP. It turned me off the whole city. Luckily another hostel a few blocks down had an opening. And I went there. The rooms also stunk. However the staff at the front were very nice. I almost felt bad for them, for working at a place like this. Lots of old rude men stay here.
    Canada, Male, 25-30
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Common Room
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Fax Service
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Pool Table
  • Wi-Fi


  • 2007

    3rd, Continent Winners Oceania

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