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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

cancellation before 15 days 25% of total reservation
cancellation before 7 days 50% of total reservation
cancellation before 3 days 75% of total reservation

Additional Terms and Conditions

deposit of 20€ per person paid on arrival

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Urban Garden Hostel

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Hostelworld says

Urban Garden Hostel is located just five minutes' walk from the metro in the very centre of Lisbon and is ideal for travellers looking to socialise and party. This hostel gets consistently high ratings, which is unsurprising considering their impressive boutique design, large beds and free pancake breakfast and free communal dinner. One Hostelworld guest told us that 'friendly and helpful don't begin to describe the amazing staff. They are super outgoing, offering information to help you make the most of your trip and hanging out at night, they quickly become your friends'.

Property Description

'Great holidays are only as great as the people you meet on them!'

Urban Garden Hostel is Lisbon's first Eco-Hostel, with a strong focus on sustainability. At the Urban Garden Hostel, it is our goal to minimize our daily environmental footprint through our simple but effective 'green initiatives.'

Urban Garden Hostel provides a relaxed ambiance where people socialize with each other in our nature-inspired common room and courtyard, right in the heart of Lisbon - walking distance from all major attractions.

Looking for a quieter experience? Try our new basic dormitories, LOCATED IN A DETACHED BUILDING, a short 80 meter walk away, with all the benefits of our main building within your grasp. The new space offers it's own breakfast and free coffee.

By offering a welcoming atmosphere along with various daily activities, Urban Garden Hostel ensures your visit to Lisbon will be memorable.

After a good night’s sleep, Urban Garden Hostel wants you to enjoy our free breakfast, complimentary buns, jam and coffee.

Also, take advantage of one of our many local partnerships. Go on a free walking tour, take a surf lesson, visit the picturesque streets and gardens of Sintra, or visit one of the many unique neighborhoods in Lisbon's city center.

Then end your night with a Pub Crawl in Bairro Alto.

Not in the mood for the city sights? Get to the beach for a day of fun in the sun with your new-found friends in nearby, Carcavelos, Estoril, or Costa de Caparica Beaches.

Our staff is always willing to go above and beyond for our family and will help you craft your visit to Lisbon exactly to your liking, whether you are an avid sightseer, a lively partier, or someone in between. Urban Garden Hostel has something for everybody!

RECEPTION HOURS 8:30 to 21:30
No Lock Out Times
Exclusive Deals with:
- Tour Companies
- Bars
- Clubs

Secure Lockers
Towel Hire

FREE
- complimentary breakfast
- Internet/WiFi
- Sheets
- Secure Lockers
- Walking Tours
- Luggage Storage

Come join us in our garden and help us lay the roots at the Urban Garden Hostel!!

Please note:
Check in time: 3:00 pm to 9:30m (There will be no Check-Ins outsider these hours)
Check out time: 11:00 am

Breakfast Included
Sales Taxes Included

PLEASE NOTE: OUR BASIC DORMITORIES RESIDE IN A DETACHED BUILDING, 80 METERS UP THE STREET.

PLEASE NOTE: must be 18 years or older

PLEASE NOTE: cancellations must be given 48 hours in advance by email

PLEASE NOTE: There is a new, additional city tax (2 EURO, per night, per person for up to 7 days, imposed by the Portuguese government) that is not included in the price given on the website

PLEASE NOTE: You can only book a 7 night stay, if you wish to stay longer, you have to arrange other accommodation for 7 nights, before returning to Urban Garden Hostel

PLEASE NOTE: it is requested a security deposit of 10 euros for the keycard View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.7

  • Security 8.7

  • Location 8.6

  • Staff 8.6

  • Atmosphere 8.5

  • Cleanliness 8.0

  • Facilities 8.1


Latest Reviews

  • 10.0

    Superb

    05 Mar 2020
    Great place , awsome people.
    Sweden, Mixed Group, 31-40
  • 10.0

    Superb

    01 Mar 2020
    Probably the best hostel I've been. Not only because of the structure, the location, the breakfast, the guests but specially because of the staff. Honestly for some days I felt home surrounded by a new family full of joy and energy to share. Everyone different and unique. Thanks guys, Coline, Thomas, Nanna, Paula, Mike, Luana, Gabor, Petr, Karol, Paulina, Isabel and Ana :) Hope to see you again!
    Brazil, Male, 25-30
  • 9.7

    Superb

    08 Mar 2020
    One of my best experience with hostels yet. Everything from staff to the atmosphere was just perfect. The kitchen facilities were great, with big refrigerators and good cooktop, utilities, cutleries etc. People were very respectful with food labeling. The staff was always very helpful and friendly. The rooms were comfortable and roomates respectable. But the best thing was the atmosphere of it. If you're looking for a proper hostel experience that's the place.
    Brazil, Male, 25-30
  • 9.7

    Superb

    03 Mar 2020
    I've spent only 1 night there. Everything turned out to be fine. There is nothing special to write about. Just what I would expect from a youth hostel. It simply worked.
    USA, Male, 41+
  • 9.7

    Superb

    16 Feb 2020
    Absolutely lovely place, only stayed for one night but would definitely stay again for longer, lovely people, dinner food, beautiful bathrooms comfy bed, love it!
    England, Female, 18-24
  • 9.4

    Superb

    18 Mar 2020
    Had a nice stay! People are friendly and the facilities are good, sometimes in the evening it can just get a bit busy.
    Germany, Female, 18-24
  • 9.1

    Superb

    08 Mar 2020
    People are very nice. They offer so many great deals.
    USA, Female, 25-30
  • 7.4

    Very Good

    28 Feb 2020
    My first night was recovering from being sick, so the atmosphere was really loud and overwhelming. So just make sure your in the party room and it will be great!
    USA, Female, 18-24
  • 6.0

    Good

    24 Feb 2020
    I arrived 15 min before kitchen closed and therefore had to quickly have something to eat as wouldnt be allowed anywhere else with food. Then I asked if I could get breakfast for 8 am as my flight was early and I was refused - both the night before and in the morning when breakfast was already out. There was no chill place only a really loud area "to relax" , where actually the reception is and I had a hard time hearing her... hostel isnt even in the centre. wont return there are better options
    Portugal, Female, 31-40
  • 5.7

    Rating

    04 Mar 2020
    I arrived in the afternoon and the bathroom were disgustingly dirty. There was a large group of people partying late that evening after being asked to keep it down, would not. The dinner however was a great deal for 5 euros and quite delicious! The distance is walkable time most of the main attractions which also makes it a benefit. Laundry services around the corner as well as a supermarket. Some staff friendly others cold. Wouldn’t stay again.
    Canada, Female, 31-40
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Book Exchange
  • Common Room
  • FLEXIBLENRR
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • Wi-Fi


Urban Garden Hostel says

Urban Garden Hostel is located just five minutes' walk from the metro in the very centre of Lisbon and is ideal for travellers looking to socialise and party. This hostel gets consistently high ratings, which is unsurprising considering their impressive boutique design, large beds and free pancake breakfast and free communal dinner. One Hostelworld guest told us that 'friendly and helpful don\'t begin to describe the amazing staff. They are super outgoing, offering information to help you make the most of your trip and hanging out at night, they quickly become your friends'.

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