Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Urban Hostel Palma - Albergue Juvenil

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Urban Hostel is set in the heart of Santa Catalina, a popular spot in Palma de Mallorca. Set near bars, restaurants, sightseeing spots and small shops, Urban Hostel invites you to spend an unforgettable time on the most beautiful island of the Mediterranean.

Rooms and common areas have air conditioning and there's free WiFi access. All bedrooms are mixed gender and feature lockers; bathrooms have 2 showers and are shared (divided for men and women, please respect the symbols at the door), furthermore there are separate toilets. Bed linen (free) and towels (upon charge) will be handed over at reception.

Due to the legal situation, at the moment we can't offer the microwave, fridge and stove, there's only a dining area.
Hygiene is very important to us and we will provide our guests with masks, hand disinfectants and we clean all areas daily.
Guests have access to lockers and locks and towels are available for hire and require a deposit.

Urban Hostel Palma - Albergue Juvenil Policies & Conditions:
*Reception opening hours during September are from 09h (9 am) to 14h(2 pm) and from 16h (4 pm) to 21h (9 pm)
*Reception opening hours during the low season are from 09h (9 am) to 14h (2 pm) and from 16h (4 pm) to 20h (8 pm)
Check-in is possible from 2 pm (14h) until 9 pm (21h) during September
Check-in is possible from 2 pm (14h) until 8 pm (20h) during the low season
Non-members of Hostelling International (HI) must purchase the membership card at the hostel upon arrival. The card costs EUR 10 and is valid for 1 year. Please note that the card is only mandatory over the age of 30.
No curfew.Non smoking.No pets.
Towel rent: 3 Eur View House Rules

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Reviews & Ratings

  • Value For Money 8.1

  • Security 7.9

  • Location 9.2

  • Staff 8.3

  • Atmosphere 7.6

  • Cleanliness 7.9

  • Facilities 7.4

Latest Reviews

  • 9.4


    12 Sep 2021
    Very clean. Good location and close to a lot of good places for tapas and drinks.
    USA, Female, 18-24
  • 9.1


    05 Jul 2020
    Verónica was extremely helpful at the reception desk!
    Italy, Male, 25-30
  • 8.3


    28 Jun 2021
    A great place to stay, location is great and so is the staff. Although we did notice you can open the door without the key card, which did worry us but nothing happened. Everything was kept clean. Overall we are very happy with our choice!
    Guatemala, Female, 25-30
  • 8.0


    18 Aug 2020
    Was nice stayed there. The receptionist was really helpful. I stayed two days. Because of COVID-19, there are some facilities that you can’t use: fridge, microwave , they don’t provide glasses, plates.
    Italy, Female, 25-30
  • 6.0


    13 Aug 2020
    The hostel is very good located, but now there are some rules because Covid-19 that are pretty strange, there’s not Fridge to use so nobody can cook there but you’re sleeping in a small room with 5 o more people with out distance. there are Showers 6 showers divided in 4 rooms for a huge hostel is imposible. and just 3 toilets for everybody so that is really unhygienic. so if you want to stay in a good located place for a low price maybe think about other options and leave this as the last.
    Germany, Female, 25-30
  • 5.7


    07 Sep 2021
    I had a very sad experience in my stay. I had booked 4 beds in a room to stay with my friends together and they put us in separated rooms. The recepcionist just said that there were nothing to do. We felt disrespected as she did not even said sorry.
    Brazil, Female, 25-30
  • 4.3


    10 Sep 2021
    The worst stay in my life. We had booked one room for 4 people for 4 days a month back but on arrival they gave us two (4 bed room) and asked us to stay 2 in each room with some strangers. The rooms were too small and had hardly any place to sit or stand. One receptionist was friendly but one was very rude and didn’t even respond properly. We also requested for putting us together in one room but they declined saying it’s issue with the app but the app said it’s hostel issue.
    India, All Male Group, 25-30
  • 3.7


    14 Aug 2020
    I arrived to a dirty 4-person room. I was on my own when one of the roommates arrived in the middle of the night and shook me awake, accussing me of stealing his credit card. He became very violent, so I went outside for help, but there was no one at reception. I swapped rooms with other guys staying at the hostel and checked out the next day. I told the staff what had happened, and they made me pay either way. I've never written a bad review for a hostel up to now.
    Argentina, Female, 31-40
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Outdoor Terrace
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • Express check-in / out
  • Internet Access
  • Laundry Facilities
  • Reception (limited hours)
  • Towels for hire
  • Wi-Fi