Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Urban Hostel Palma - Albergue Juvenil

Book more than 4 days in advance for Free Cancellation.
  • Wonderful Location
  • Helpful Staff
  • Good Cleanliness
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Property Description

Urban Hostel is set in the heart of Santa Catalina, a popular spot in Palma de Mallorca. Set near bars, restaurants, sightseeing spots and small shops, Urban Hostel invites you to spend an unforgettable time on the most beautiful island of the Mediterranean.

Rooms and common areas have air conditioning and there's free WiFi access. All bedrooms are mixed gender and feature lockers; bathrooms have 2 showers and are shared (divided for men and women, please respect the symbols at the door), furthermore there are separate toilets. Bed linen (free) and towels (upon charge) will be handed over at reception. The hostel offers an educational project called 'Mallorca experience'.

Guests have access to lockers and locks and towels are available for hire and require a deposit.

Registration number to the census of the network of youth facilities of the Balearic Islands is XIJIB/06 View House Rules

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Reviews & Ratings

  • Value For Money 7.5

  • Security 6.4

  • Location 8.3

  • Staff 6.7

  • Atmosphere 6.4

  • Cleanliness 6.9

  • Facilities 6.8

Latest Reviews

  • 9.7


    26 Oct 2021
    Best hostel in Palma 🌴
    USA, Female, 25-30
  • 9.7


    16 Oct 2021
    Simple, clean, efficient, location location location
    USA, Male, 41+
  • 9.4


    12 Sep 2021
    Very clean. Good location and close to a lot of good places for tapas and drinks.
    USA, Female, 18-24
  • 8.9


    24 Sep 2021
    Only minus that they don't have a stove and toilet on both floors. Otherwise it was an amazing experience and I will definitely recommend this hostel for the price.
    India, Male, 25-30
  • 8.6


    09 Sep 2021
    Nice hostel for the money.
    Germany, Male, 25-30
  • 5.7


    18 Oct 2021
    - No alcohol allowed. What a bad surprise. Not mentioned in description. - No hotplate, No cutting knife in the kitchen. So you can't really cook properly. - Hostel does not provide or sell the very small padlock that can fit into the lockers. Very clean though. Might come back with different expectations, if no alternative.
    Canada, Male, 31-40
  • 5.4


    03 May 2022
    Stuff was not helpful one of the man was very rude. Place wasnt clean and there were no locks on the rooms. we were 2 people they gave us 1 room key. the breakfast was nice.
    Turkey, Female, 18-24
  • 4.3


    10 Sep 2021
    The worst stay in my life. We had booked one room for 4 people for 4 days a month back but on arrival they gave us two (4 bed room) and asked us to stay 2 in each room with some strangers. The rooms were too small and had hardly any place to sit or stand. One receptionist was friendly but one was very rude and didn’t even respond properly. We also requested for putting us together in one room but they declined saying it’s issue with the app but the app said it’s hostel issue.
    India, All Male Group, 25-30
  • 3.4


    14 Jun 2022
    Horrible experience. Was open minded after reading bad reviews but was awful. The staff working there are so rude, the reviews are true, they split you and your friends up, I booked for 3 females in a mixed dorm hoping we would be together and they split us up, when I asked the reception if the other guests knew each other they said no so I questioned why then we were split up? They had no answer and refused to help. They said to sort the rooms out ourselves so I did this and spoke to other guests and the
    Australia, Female, 18-24
  • 3.1


    16 Mar 2022
    Lift doesn’t work, staff was delayed, has a weird vibe and some old man there! One of those just enter my room in the middle of the night to sleep in the bed above me without linens and during the day that I was out he also slept in my bed! Don’t recommend this place, I didn’t felt safe there and decided to spend the night at the airport instead of staying there alone waiting for a random men get in.
    Brazil, Female, 18-24
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Outdoor Terrace
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • Express check-in / out
  • Internet Access
  • Laundry Facilities
  • Reception (limited hours)
  • Towels for hire
  • Wi-Fi