Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Urban Hostel Palma Albergue Juvenil

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Urban Hostel Palma is a former convent completely renovated into a youthful, dynamic and fresh hostel with lot of fun, where people from all parts of the world can enjoy the island of Mallorca. The Hostel is located in Santa Catalina area, a privileged location, a neighbourhood surrounded by magic, in which the good atmosphere makes it all your best option, 3-minute walk from the seafront promenade, 5 minutes from the city center and one minute away from the night life.

Check in time starts at 14.00 hrs till 00.00hrs. We provide you with bed linen, free wifi, towels for a rental and a personal card to go in and out with no time restrictions. All rooms have bunk beds, shared bathroom and lockers. We also have common areas where guests can talk and share experiences among them and a shared kitchen were we offer free breakfast every morning from 09.00 til 11.00 am.

At reception you'll find our lovely staff who will give you all the recommendations you need. We offer as well free maps, bicycle rental, locks if you need to buy them and vending machines at the common areas.

IMPORTANT TO REMEMBER: In the Balearic Islands Hostels are meant for people under 30. Guests 30 years old or older need to provide the International Hostelling Association membership card. You can buy the card in or ask our team to help you with the purchase.

Urban Hostel Palma Policies and Conditions:

Reception is opened from 9 to 00:00 hrs

Check in: from 14.00 pm to 00.00 pm

Check out: till 11.00 am

Cancellation policy: 24 hours before arrival
* if you cancel after 24 hours before arrival, the hostel will charge 100% of the first night
* in case of NO SHOWS, the hostel will charge 100% of the first night. View House Rules

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Reviews & Ratings

  • Value For Money 6.6

  • Security 7.3

  • Location 8.5

  • Staff 8.0

  • Atmosphere 6.8

  • Cleanliness 7.0

  • Facilities 6.8

Latest Reviews

  • 9.7


    14 Apr 2019
    Very clean, modern with beach vibes. Really like it. Small place. Not too far from the beach and other main attractions. Bathrooms were rooms and showers were in their own room. Free breakfast! Helpful staff. Only downside is that check-in is at 5. You can’t get in without a card. Overall. Very clean and organized.
    USA, Female, 18-24
  • 8.6


    14 May 2019
    The staff is extremely friendly. It's clean. WIFI work's good. The facilities are not really good. The bed is super shaky. The water temperature in the shower is a nightmare. and there are only 2 electric outlets in 4 bed room. If you don't care super detail thing. It;s a good place to stay for short trip!
    Taiwan China, Male, 18-24
  • 8.0


    02 Jun 2019
    After reading reviews I was a bit worried about staying here, but it was definitely not the worst hostel I’ve stayed in. Yes there were only two plugs in the room I was in and walls were quite thin, but it was a hostel not a hotel. You pay for what you get here, and I only sued the hostel to sleep, was a good deal!
    USA, Female, 18-24
  • 7.1

    Very Good

    20 Jun 2019
    The location was great! Right next to a street that has a lot of nightlife options!! Also very close to the city centre/Cathedral. The beach is a little further out. Next to a day care so can be woken up by screaming children. Rooms are super hot, no a/c installed yet. Showers are kind of weird and the women's shower is the only one I would get into, the other ones are kind of icky. But overall good stay!
    USA, Female, 25-30
  • 6.6


    13 Jul 2019
    Honestly it’s an ok hostel, decent location and the staff is helpful. This hostel would be good IF they had air conditioning. I had THE WORST sleeps my 2 nights here, maybe 4 hours combined in the 2 nights because it is soooo hot in the room. Beds are also not great, if you move the entire structure shakes and makes so much noise. I can’t even imagine sleeping in the 15 bed dorm looks more like an orphanage with the beds 3 high and no air circulating.
    Canada, Female, 18-24
  • 6.3


    29 Jul 2019
    It was the hottest hostel I’ve ever stayed in. I couldn’t sleep at night because the rooms were so hot and stuffy. No AC at all!
    New Zealand, Female, 18-24
  • 6.3


    25 Jun 2019
    No A/C.... It was 40°C in our room. Next to your window is kinder garden so sleeping is not an option.
    Slovenia, Male, 25-30
  • 5.4


    29 Jul 2019
    Not staying again. Good - Location, some friendly staff OK - Cleanish (except the carpet, stained & dirty) Breakfast (v basic toast & tea, bad coffee you had to buy) Bad - TERRIBLE nights' sleep. *NO A/C OR FANS IN 30C+ HEAT.* pre-drinks/pre-game in communal areas until 2am every night, then @ 8.30am the toddlers SCREAMING as the bedrooms open onto a kindergarten WORST - staff gave our key to male stranger to 'use our lockers', barging into our private room while we 3 girls slept naked (no AC!)
    England, All Female Group, 25-30
  • 5.1


    14 Apr 2019
    Black mould in the showers, broken and missing sinks that weren't being fixed, terrible kitchen with very few facilities, lockers unable to be locked. Nice staff, cool building, terrible lack of maintenance and basics. Would not recommend.
    New Zealand, Male, 25-30
  • 2.0


    10 Aug 2019
    No-one there to let us in. No answer to emails or phone leading up to the booking. Had to find a last minute hotel room at 1am on a Saturday night. Still waiting on our refund as we had prepaid this hostel in advance. Awful.
    Ireland, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Reading Light
  • Security Lockers
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Pool Table
  • Wi-Fi