Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Urban Hostel Palma Albergue juvenil Youth Hostel

Book more than 4 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Urban Hostel Palma is a former convent completely renovated into a youthful, dynamic and fresh hostel with lot of fun, where people from all parts of the world can enjoy the island of Mallorca. The Hostel is located in Santa Catalina area, a privileged location, a neighbourhood surrounded by magic, in which the good atmosphere makes it all your best option, 3-minute walk from the seafront promenade, 5 minutes from the city center and one minute away from the night life.

Check in time starts at 14.00 hrs till 00.00hrs. We provide you with bed linen, free wifi, towels for a rental and a personal card to go in and out with no time restrictions. All rooms have bunk beds, shared bathroom and lockers. We also have common areas where guests can talk and share experiences among them and a shared kitchen were we offer free breakfast every morning from 09.00 til 11.00 am.

At reception you'll find our lovely staff who will give you all the recommendations you need. We offer as well free maps, bicycle rental, locks if you need to buy them and vending machines at the common areas.

IMPORTANT TO REMEMBER: In the Balearic Islands Hostels are meant for people under 30. Guests 30 years old or older need to provide the International Hostelling Association membership card. You can buy the card in or ask our team to help you with the purchase.

Property Registration Number: XIJIB/006
Urban Hostel Palma offers an educational project "Mallorca Experience"

Urban Hostel Palma Policies and Conditions:

Reception is opened from 9:00 till 00:00 hrs

Check in: from 14.00 pm to 00.00 pm

Check out: till 11.00 am

Cancellation policy: 24 hours before arrival
* if you cancel after 24 hours before arrival, the hostel will charge 100% of the first night
* in case of NO SHOWS, the hostel will charge 100% of the first night. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 8.0

  • Location 8.7

  • Staff 9.3

  • Atmosphere 9.3

  • Cleanliness 9.3

  • Facilities 7.3

Latest Reviews

  • 10.0


    31 Oct 2019
    I had a very pleasant stay and the reception staff were extremely helpful, printing out my Ryanair Boarding pass which wasn't easy as I had complications on my laptop. The location in the centre of Palma was Great. The Breakfast was very plentiful with juices, tea, coffee cereal and toast with jams. Showers and Loos were very clean and the bedding provided was spotless. The Best bit was the very friendly staff and the open all night communal kitchen enabling folk to chat and snack at any time.
    England, Male, 41+
  • 9.4


    23 Sep 2019
    The hostel is in a great location and within easy reach of the airport transfer bus to/from Palma airport. The staff were very friendly and helpful. It is also very close to some great restaurants and bars and within easy reach of the main attractions.
    England, Male, 41+
  • 8.9


    23 Dec 2019
    Well located, clean hostel with a nice kitchen and bathrooms. The chillout area is pleasant and the staff super nice
    France, Male, 31-40
  • 8.9


    09 Oct 2019
    Everything was great, the location is really good, the only far thing is beach. But it’s ok to take bus, or just walk :)
    Russia, Female, 25-30
  • 7.4

    Very Good

    10 Oct 2019
    Everything perfect for a small size hotel. There is no hostel environment at all. Receptionists always running around and struggling to do everything. Don't have time to breath or even give suggestions to what to do.
    Italy, Male, 31-40
  • 6.6


    13 Sep 2019
    Triple bunk beds very uncomfortable and very dangerous, not secured to wall, using the ladder is terrifying, mine was moved during the night so I had to jump down. On the plus side it's a great location.
    Australia, Female, 18-24
  • 5.7


    18 Aug 2019
    As i was over 30 I had to pay an extra €10. Had to pay for padlock to secure your items. The lockers were a bit of a mess and you would have struggled to get a lock through it. Floor was dirty. Showers and bathrooms were ok and plentiful although had run out of toilet roll. Breakfast was toast and cereal. Good location and staff were helpful. Didn’t see any evidence of social events, pub crawl/ group tours of the city to help travellers make friends.
    Northern Ireland, Female, 31-40
  • 4.6


    24 Oct 2019
    This hostel did not meet expectations, was very dirty and ended up not staying there throughout my trip. The facility lacked cleanliness and sanitation.
    USA, Female, 18-24
  • 4.0


    12 Oct 2019
    I would never come back here. The front desk guy is the worst I've ever dealt with. The initial night I stayed here, I emailed them and mentioned my late arrival. They never responded, so I flew in and called and they said they'd be there/ The next night, I booked again, but later in the evening - I emailed them DURING office hours but they never responded and went home. The front desk guy was incredibly rude and the following day smiled saying 'nope I charged you'!
    USA, Male, 25-30
  • 2.0


    10 Aug 2019
    No-one there to let us in. No answer to emails or phone leading up to the booking. Had to find a last minute hotel room at 1am on a Saturday night. Still waiting on our refund as we had prepaid this hostel in advance. Awful.
    Ireland, Couple, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Common Room
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Reading Light
  • Security Lockers
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Pool Table
  • Wi-Fi