Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

The Urban Hostel has free Wi-Fi across the whole facilities, shared bathrooms with hairdryers, dining room to have breakfast, living room, Cable TV, coffee machine, shared kitchen with microwave and toaster, tourism counter and views to the inner garden. We also have towels for rental as well as printing service.

We are located in one of the most privileged and central areas of Madrid, near to some of the finest attractions such as Gran Via, Puerta del Sol, Puerta de Alcalá, the Naval Museum, the Prado Museum and other many assorted attractions and landmarks that the city of Madrid has to offer.

We have shared rooms, with different capacities and some of them are only for women. In addition, we have several amenities and common areas where the guests and travellers will be able to meet each other and exchange past experiences and future plans.

Urban Hostel Policies and Conditions:

Cancellation policy: 72h before arrival

Check in from 15:00 to 23:00
Check out before 11:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast not included - 3.00 EUR per person per day.


No curfew.
Non smoking.
This property might pre-authorize your credit card.
The maximum period of stay is 14 days. View House Rules


Our colourful hostel makes for a relaxing get-away in the heart of Madrid. It's located on the sixth floor of a building overlooking the famous Gran Vía. We aim to create a friendly travel base where you can get away from the bustle of the city's busy streets. Sit out on our sun terrace or chat away in our lounge with a refreshing cerveza from the bar. We have an 11pm door and common-area curfew to help our guests get a peaceful night's sleep.



Our location is ideal for travellers who like to get to know a city on foot or by metro. Wander for 15 minutes down to Retiro Park and the Golden Triangle of museums – you'll find the Prado and Reina Sofia here. Walk five minutes in the other direction and you’ll be in the heart of the city’s bar and club scene. The Gran Vía metro stop is just a few metres away from us, and you’ll have easy access to the airport with a shuttle bus dropping you only minutes from our door.

Rooms and Dorms

Our dorm rooms are mixed or female-only and you can book an entire dorm if you’ve organised a girls’ weekend. All beds come with personal reading lights, a small shelf and a plug for charging your phone. Curtains add an extra touch of privacy. Air-conditioning and linen are free, and you can hire a towel from reception. Finger-print technology is used to access the doors so you can feel safe and secure during your stay.

Extras and activities

Our shared kitchen isn't just functional – it's also a great place to meet new friends while rustling up a tasty meal. Free Wi-Fi throughout the hostel will help you keep in touch with family back home and the printing service at reception takes the hassle out of getting your hands on tickets for the theatre or your onward journey. Grab a free city map from one of our friendly team and begin planning your day over a continental breakfast.

View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 9.5

  • Location 10.0

  • Staff 8.5

  • Atmosphere 7.5

  • Cleanliness 7.5

  • Facilities 7.0

Latest Reviews

  • 10.0


    18 Oct 2019
    Friendly. laid back, easy going staff who are very welcoming. Hostel is located in the heart of Madrid, easy access to Everything. No need to uber or rent a car. Close to metro. Laura, Pedro, Barbara and everyone were helpful and fun! Next time I'm in Madrid, I will stay at Urban Hostel again.
    USA, Female, 41+
  • 10.0


    01 Oct 2019
    Absolutely satisfied with our stay at URBAN Hostel!! The Staff was very professional and friendly. Amazing service. They were also very flexible to make some changes for us, which simplified so many things. The curtains in the bedrooms are always a PLUS in regards to privacy. The bathrooms were clean (hot showers). I understand the hostel itself is modifying lots of things at the moment, but I could honestly not tell the difference. The atmosphere was on point! 20/20 if it were possible to rate.
    USA, Male, 25-30
  • 9.4


    10 Oct 2019
    Cozy and friendly environment. Nice staff and yeah, great location, super close to the city center and yet very quiet, showers with hairshampoo and 24/7 reception!
    Switzerland, Couple, 25-30
  • 9.1


    12 Oct 2019
    Good hostel. I have not much to say because I just stayed one night there. Keep in mind that they have rules, and a specified fee you have to pay if you break one of them. Like checking out after the specified time (100 EUR).
    Nicaragua, Male, 31-40
  • 8.6


    30 Jan 2020
    Staff its amazing people staying there for long time where very friendly and close to the people of staff so you can tel its a great atmosphere, i was not very happy with the showers cause hot water its funny 🤔 everything else was dood
    Mexico, Male, 25-30
  • 8.0


    01 Oct 2019
    Small hostel, very quiet with good kitchen facilities. They don't have any luggage storage for before/after checkout (but Madrid has lots of city lockers that can be used). Great location- Overall a good stay
    Australia, Female, 18-24
  • 7.7

    Very Good

    04 Oct 2019
    The location is good ,but the staffs is not that friendly ,the front desk even couldn’t speak English ,and when I checked out I asking if I can leave my backpack there cos my train will be late of afternoon,but she told me no u cannot ,we just accept the backpack when check in ,which is really ridiculous! And the lock of the door was broken ,means anyone can enter inside the room ,I dun recommend this hostel at all .
    China, Female, 31-40
  • 7.1

    Very Good

    27 Sep 2019
    The location was great! Pretty good price for the location. I had issues with noisy guests - silent hours were not observed. It was very, very loud with incoming guests, some chaos happening in the middle of the night and someone pacing the halls very loudly. The biggest issue was they sold my friend’s bed to another guest while we were out exploring the city. They did try to offer her a refund, but at that point all the hostels were booked and this was not an adequate solution.
    USA, Female, 25-30
  • 2.9


    13 Sep 2019
    This was terrible. We couldn't close our dorm door, it literally stood open the whole night. And instead of telling us beforehand, that the locks are being changed (or whatever the reason was that the doors could neither be closed nor locked) they just gave us our cards hoping we wouldn't notice or mind. Atmosphere was terrible as well, horrendous bathroom design. Also, when we got there a guy was trying to check in but they cancelled his whole 5 night stay. Staff didn't care or help at all.
    Germany, All Female Group, 18-24
  • 2.0


    13 Sep 2019
    This was the worst experience I’ve ever had with a hostel. I have traveled all over the world and never experienced such horrible customer service. I had a reservation and proof of my reservation and yet they still turned me away, saying there were no reservations and no rooms available. I asked to talk to the manager and was refused. I had no place to stay and they would not offer me any assistance to find a new place or accommodate in anyway. I’m genuinely shocked and hurt by this experience
    USA, Female, 18-24
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Self-Catering Facilities
  • Utensils
  • Housekeeping
  • Internet Access
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Vending Machines