Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

You're about to discover the new generation of contemporary styled backpackers. Urban Pack is the trendiest and coziest hostel in Hong Kong, designed for the modern-day global traveler. Owned and operated by two friendly Canadians since 2013. In the spring of 2019, our hostel has completed a major renovation for all of the dated rooms and common areas. We drive to provide a better hostel experience to our fellow guests.

We have a wealth of amazing facilities with a fancy touch and Urban Pack is well equipped with high pressured massage showers, reading headlights, USB plugs, lockers, bed curtains for privacy, A-grade mattresses, personal lockers, clean dorms, high-speed internet, a hotel security door lock system, 24 hours security,5 common areas with big screen TV, 3 iMac Stations and unlimited coffee and tea. In addition, we provide laundry service for a fee for our guests and you may reserve a fully equipped kitchen to hold your own dinner party.

We are also one of a few Hong Kong hostels that run tours and activities on a regular basis. Activities like free walking tour, hiking tour, night market tour and pub crawls are the highlights of our hostel.

Urban Pack is a licensed Guesthouse (General) under the Office of The Licensing Authority in Hong Kong. View House Rules

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Reviews & Ratings

  • Value For Money 8.3

  • Security 9.2

  • Location 9.5

  • Staff 8.1

  • Atmosphere 7.5

  • Cleanliness 8.2

  • Facilities 7.9

Latest Reviews

  • 10.0


    21 Jan 2020
    Stayed here for one night but I also stayed at this hostel last year for a week. Nothing but great things to say about this hostel. This time around I came here during protests and the virus but the hostel was very clean and a great value for my money. Very close to public transport, there is a MTR literally two mins from the hostel. I was worried at first about staying in HK in general but actually it’s not as bad as what you hear in the news. The workers at the hostel are very helpful!
    Canada, Female, 31-40
  • 10.0


    09 Jan 2020
    Go and support this hostel and the Hong Kong tourism industry!! You will not be caught up in protests. Owners super friendly and have really put together a great place. Be under no illusion Hong kong real estate is expensive but they have put together a great cosy space with attention to detail. Will make friends there for sure
    England, Male, 18-24
  • 10.0


    28 Dec 2019
    Don't let the news put you off visiting. Very awesome and unique hostel in a great location, spread across a few doors in the same apartment block, it sounds weird but trust me it really works. HK is great and I wish I had more time and less rain but the staff were super friendly and informative. In all honesty there was little atmosphere but I believe that is due to the decline in tourists since the protests however this hostel has the set up (why I gave 10), don't let the media scare you!
    England, Male, 25-30
  • 9.7


    18 Jan 2020
    The rooms are spread over several floors in an apartment building shared with normal residents. A big plus is that the showers are separated from the toilets, which they normally aren't in Hong Kong. Great staff as well.
    Norway, Couple, 25-30
  • 8.6


    30 Jan 2020
    Great location, Metro Station across the street (buy Octopus card), super clean, good shower, hot water, all kinds of restaurants close by, right on the most important Ave, definitely will be back on my way back from Cambodia, Indonesia, etcetera.
    Mexico, Male, 41+
  • 7.7

    Very Good

    10 Jan 2020
    This is a decent hostel. It's relatively small and spread over several floors but this is to be expected of Hong Kong. As a solo traveler, I was able to meet other travelers easily and went out with them for day trips and a night out. Hostel cleanliness could be improved and one night the bathroom was broken and the shower only had cold water. Although Hong Kong is noticeably quiet due to protests/corona-virus, it's an awesome city that I highly recommend.
    Australia, Male, 18-24
  • 7.4

    Very Good

    08 Jan 2020
    Great location for a good price, but rooms are very small. Not unexpected for HK though.
    Australia, Male, 18-24
  • 7.4

    Very Good

    17 Dec 2019
    I arrived promptly for checkin at 9pm. I rang the bell 3 times & an annoying, misleading recording from the inside says 'open the door,' but the door is still locked w/no one at reception. I used the phone they have to call 3 different people, but no one picked up, so why have it? Why not leave a sign on the door that says "Back in 15 minutes" to make it clear for everyone? Guy finally comes BUT makes me wait another 15 minutes to help others. Understaffed, annoying $200 deposit. Room was fine
    USA, Female, 25-30
  • 6.6


    28 Dec 2019
    The location is great and the staff friendly but the rooms are incredibly small (like 3 Square meters for a 2-people bedroom). Also, the common room is closed after midnight, which means people hang out in front of the bedrooms, making it impossible for the others to sleep. If you sleep like a rock no matter what happens around you and you are not at all claustrophobic, it can work. Otherwise not.
    Italy, Female, 25-30
  • 4.3


    25 Jan 2020
    Worst place I've stayed at. Toilet broken so had to go across the hallway. Main common area closed. Loud noise throughout the night due to the water pump.
    England, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Flexible NRR
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • Games Room
  • PlayStation
  • Wi-Fi