Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

We are the family you visit. your home away from home. Let us show you around while you're here, Venado Hostel is made by Mexican travelers for universal visitors, think global GO local and support the local economy. We focus on providing a local experience by organizing alternative activities and Tours thinking on budget travelers who are more interested in having a cultural experience.

Venado hostel is right in the spot of Cancun downtown on a quiet area perfect to relax and close to the main interest places you can visit in Cancun, right around the corner from the bus stop to the beach (10 min bus ride to the beach) and walking distance from the bus station ADO. The hostel is surrounded by supermarkets, banks, hospitals and everything you need just around the corner.

We have diverse kind of rooms to suit the needs and wishes of our guests and travellers. In addition, we have several common areas where our guests and travellers can get together and exchange past experiences and future plans.

Venado Hostel Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 13:00.
Check out before 11:00.

Payment upon arrival by cash, credit cards (+5%), debit cards(+5%).
This property might pre-authorize your credit card.

Taxes not included - 16.00%
Taxes not included - occupancy tax 3.00 % per person per night


The reception service is open 24 hours per day.
No curfew.
We do not accept customers younger than 18 years of age.
Pet friendly.
The maximum period of stay is 14 days.

Drugs are not allowed in this hostel. If you get caught using, possessing or selling we will immediately call the police and proceed according to the law.

Visits should be informed to reception and leave at 11 pm. (access to the dorms is prohibited)

Any damage caused by an incorrect use of the property will be charged.

Kitchen and common areas are for everyone to have a good time that’s why we require you to clean after yourself.

We are not responsible for any lost items that’s why we provide lockers where you can lock your valuable belongings.

This is not a party hostel so please make sure to not disturb the sleep of other guests after 12 am

High music is not allowed after 12 am
*Special events that involves live music may take place in the hostel bar on weekends or special dates

Any personal item found in common areas will be placed in the free stuff section.

Label all your food with name and checkout date. Everything without label will automatically become free stuff.

Please respect smoking areas and use the ashtrays.

We are trying to change the world around us so please separate your garbage as labeled on the bins

Good vibes only. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 8.6

  • Location 8.3

  • Staff 8.5

  • Atmosphere 8.4

  • Cleanliness 7.2

  • Facilities 8.0

Latest Reviews

  • 10.0


    20 Jan 2020
    It was my 2nd stay there. First one was two years ago. Perfect location, friendly and value for money. I'll definitely go back.
    Poland, Female, 31-40
  • 10.0


    27 Nov 2019
    I stayed 4 nights and I really loved the atmosphere as I was there. For sure when I go back to Cancun, I will stay there again!
    Romania, Female, 31-40
  • 9.7


    16 Aug 2020
    The staff was so friendly and the facilities of the hostel are well-maintained. The pillows and the sheets of the bed are old but always clean.
    Colombia, Male, 25-30
  • 9.1


    04 Mar 2020
    Although they put me in the wrong dorm (I booked a girls dorm and slept in the male dorm) this hostel has everything you need! It’s super close to ADO bus station, taquerias and street food, super chill and quiet location, little bar onsite, I really enjoyed my stay and they were so helpful with all my questions regarding Cancun. They took their time and explained everything! I would highly suggest you stay here, if you’re looking for a low budget and friendly place. Chill atmosphere!!
    USA, Female, 25-30
  • 9.1


    08 Jan 2020
    Good value for the price you pay. A little loud below the dorm room but nothing extravagant as such. Lockers were available too. Slightly far from the bus terminal. 30-40mins walk if not longer
    New Zealand, Male, 31-40
  • 9.1


    19 Nov 2019
    Great staff. Tiles are a bit slippery when wet! Id come back :) thank you
    Canada, Male, 31-40
  • 8.9


    10 Jun 2020
    A* Option
    England, Male, 25-30
  • 8.9


    06 May 2020
    Value for money 10/10. can't make complaints when the price is ace! Nonetheless, the pillows need to be replaced for obvious reasons :D The bed smelt quite a bit. Aside from such the outdoor area/bar was great, and even under the national restrictions, this place still has a great vibe. Its located opposite a park; perfect space for hostels; hence why there are three others nearby as-well-as lots of parking. The kitchen was great, and the dorm had AC. nice open plan place. Will return!
    England, Male, 25-30
  • 8.0


    02 Jan 2020
    The hostel is fine! There is hot water and you can use the kitchen. The girls in my room were really loud though throughout the night and I couldn’t sleep, the bunk beds are not the most comfy either. There was always music in the garden until 11 or so. Breakfast was not enough but the fruits were good. Staff was always nice. WiFi works really well but there isn’t a proper place to work on the computer (it’s okay since it’s more of a party hostel than a work one). Overall feelings are average.
    Brazil, Female, 18-24
  • 7.4

    Very Good

    09 Dec 2019
    The staff were super friendly and helpful. But after arriving after midnight we were asked to make our own beds and also at 7:30am music was blasting from the reception. Kinda annoying after a long day/night of travels. Also the upstairs bathroom doesn’t have a lock so taking a shower doesn’t feel secure, an easy fix that’ll take less than 10 minutes.
    Australia, Couple, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi