Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Venado Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

We are the family you visit. your home away from home. Let us show you around while you're here, Venado Hostel is made by Mexican travelers for universal visitors, think global GO local and support the local economy. We focus on providing a local experience by organizing alternative activities and Tours thinking on budget travelers who are more interested in having a cultural experience.

Venado hostel is right in the spot of Cancun downtown on a quiet area perfect to relax and close to the main interest places you can visit in Cancun, right around the corner from the bus stop to the beach (10 min bus ride to the beach) and walking distance from the bus station ADO. The hostel is surrounded by supermarkets, banks, hospitals and everything you need just around the corner.

We have diverse kind of rooms to suit the needs and wishes of our guests and travellers. In addition, we have several common areas where our guests and travellers can get together and exchange past experiences and future plans.

Venado Hostel Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 13:00.
Check out before 11:00.

Payment upon arrival by cash, credit cards (+5%), debit cards(+5%).
This property might pre-authorize your credit card.

Taxes not included - 16.00%
Taxes not included - occupancy tax 3.00 % per person per night


The reception service is open 24 hours per day.
No curfew.
We do not accept customers younger than 18 years of age.
Pet friendly.
The maximum period of stay is 14 days.

Drugs are not allowed in this hostel. If you get caught using, possessing or selling we will immediately call the police and proceed according to the law.

Visits should be informed to reception and leave at 11 pm. (access to the dorms is prohibited)

Any damage caused by an incorrect use of the property will be charged.

Kitchen and common areas are for everyone to have a good time that’s why we require you to clean after yourself.

We are not responsible for any lost items that’s why we provide lockers where you can lock your valuable belongings.

This is not a party hostel so please make sure to not disturb the sleep of other guests after 12 am

High music is not allowed after 12 am
*Special events that involves live music may take place in the hostel bar on weekends or special dates

Any personal item found in common areas will be placed in the free stuff section.

Label all your food with name and checkout date. Everything without label will automatically become free stuff.

Please respect smoking areas and use the ashtrays.

We are trying to change the world around us so please separate your garbage as labeled on the bins

Good vibes only. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.7

  • Security 8.6

  • Location 8.6

  • Staff 8.8

  • Atmosphere 8.6

  • Cleanliness 8.3

  • Facilities 8.0

Latest Reviews

  • 10.0


    08 Feb 2019
    Fantastic place and even better staff!
    USA, Female, 25-30
  • 10.0


    26 Jan 2019
    I felt welcome durring my stay here and I loved it! I always love accomadating places to stay like this!
    USA, Male, 18-24
  • 10.0


    28 Oct 2018
    Venado hostel is a very friendly and simple hostel, that feels like it is almost family run! All the guys working there are really friendly and welcoming, the rooms are really clean and the kitchen is fully furnished. Had a great time as a solo traveler in here and always felt safe and looked after!
    Italy, Female, 18-24
  • 10.0


    31 Jul 2018
    Great hostel! It's in a good location outside of the Hotel Zone, but still convenient for getting to everything you want or need. Even more so since it's located near grocery stores and a Walmart. Very friendly and helpful staff. And they serve a delicious dinner every night for a low price. If you're trying to get away from the touristy areas, this is a great choice.
    USA, Female, 31-40
  • 9.7


    20 May 2019
    Very good place for the price. There was a lot of interesting people when I was there and the staff is really nice. The location is perfect IMO because it’s close to everything outside of the Zona Hôtelera and you just have to take a bus to go there if you want to. The only negative thing is that sometimes it’s too loud in the morning and evening. I recommend this place !
    Canada, Male, 31-40
  • 8.9


    02 Sep 2018
    Only got to stay here for 1 night before heading to Cancun but the staff were awesome and welcoming. The female dorm has a private bathroom and they have dinner available if you arrive late.
    Australia, Female, 25-30
  • 8.6


    01 Mar 2019
    It's a really nice place and we liked the atmospher but it was really noisy and hard to sleep, take your earplug and eyemask. You have lockers that can hold 30L bags, you just need a padlock, wish is really nice. Take cash to pay the hostel or you will have fees with card. They can organise th travel from or for the airport and you pay them directly witch is nice too. Guys are really friendly and you have really different cultur, we definitly liked it =)
    France, Mixed Group, 18-24
  • 7.7

    Very Good

    15 Aug 2018
    I stayed in female dorm. Has own large restroom which was nice. The only thing I didn’t like this place was they turned on AC after 9 pm. Cancun is extremely hot so I always returned Hostel after 9 pm.
    South Korea, Female, 25-30
  • 6.0


    25 Jul 2019
    Pros: cheap. Cons: They charge 5% card fees and it doesn’t say that on hostel world. Upon checking in I received a “weird look” for asking questions. Giving a guest attitude is not professional. I asked if my card was authorized btw. The sheets are super old with rips has been fixed DIY. Did not feel freshly washed. Breakfast is limited. You get what the breakfast girl gives you. 5 pieces of fruit, two toasts, butter, jam, tea, coffee. Music after 11pm. Only one mirror in the hostel! No security
    Ukraine, Female, 18-24
  • 5.7


    14 Oct 2018
    Even for £4 this hostel is rough. The dorm was absolutely FULL of stuff everywhere, honestly as if there were 8 people squatting in there, I’d never seen anything like it. The fan barely worked and was very very loud. Beds covered in crackly plastic and you had to make your own beds? That was a first. Loud music on all the time. I packed up and left almost immediately as it was just not worth it. One of the worst hostels I’ve seen hygiene and dorm wise.
    England, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi