Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If cancelled up to 10 days in advance, cancellation is free. If the cancellation occurs less than 10 and up to 3 days in advance, 20 % of the balance will be charged. Any cancellations made later than 3 days in advance will be charged 40% of the balance.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Ventana Sur Hostal

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

¡ Welcome to Ventana Sur Hostal!

Home away from home...
We love it when travelers describe Ventana Sur that way as it is exactly what we try to be: a place for travelers who want to share with others in a decent but yet fun atmosphere, sometimes just chilling on the terrace or by the pool, sometimes exchanging on your traveling experience, sometimes reading a book, sometimes having dinner all together, sometimes sharing a barbecue with a glass (or a couple of bottles) of soda, wine or pisco, depending on the mood...
You are very much welcome if you are laid back, if you understand that you should bring earplugs if you want to go to bed at 10 pm but also that you should be enough respectful not to make too much noise at 2 am...

We are located a few blocks from metro St. Isabel, next to Bustamante Park in Providencia, at walking distance from the major tourist attractions (Bellavista, St. Cristobal, St. Lucia). It is a very safe neighborhood with restaurants, bars and supermarkets around.

The manager of Ventana Sur, Ivan, has been living in Santiago for...ever and the hostel has been running for 7 years so for sure we can give you all the information you need regarding our beloved Santiago.

Just so you know, our breakfast starts at 8:45 until everybody is up and includes:
- Bread
- Cereals
- Salami, cheese
- Butter, jam, peanut butter, dulce de leche
- Tea, coffee, chocolate powder, milk

Ventana Sur is open 24/7.

/Property reserves the right to preauthorize your card/ View House Rules

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Reviews & Ratings

  • Value For Money 9.7

  • Security 9.8

  • Location 9.7

  • Staff 9.9

  • Atmosphere 9.8

  • Cleanliness 9.7

  • Facilities 9.4

Latest Reviews

  • 10.0


    13 Jan 2020
    It’s impossible to fault this hostel. It’s even doesn’t feel right to call it a hostel as it is far more like a home away from home. The house has such a personal touch, emphasised by the amazing host Ivan who makes a point of getting to know everyone and making sure everyone is happy and comfortable. It’s the best hostel we’ve stayed in and honestly, we could stay here a while longer. An oasis in the city which feels like a relaxing mini break surrounded by great people in a very special place.
    England, Couple, 25-30
  • 10.0


    10 Jan 2020
    Hostel which felt like a retreat, perfect place to relax and give yourself a break during the day whilst on a long trip. Social hostel which is perfect for solo travellers. Ivan has done a great job and really captured the backpacker experience.
    Australia, Male, 25-30
  • 10.0


    10 Jan 2020
    Once you arrive, Ventana Sur is hard to leave- so much so that I extended my stay and I’m returning again. It’s a quiet oasis and an absolute gem of a hostel. The staff are excellent, it’s clean, cozy and has a feeling of home. Located in a great neighborhood close to restaurants, cafes, bakeries, yoga studios, metro stops etc. Love love love!!!
    USA, Female, 31-40
  • 10.0


    05 Jan 2020
    I’d been in South America 3.5 months when I stayed here and honestly it’s my favourite hostel in South America. Ivan is an incredible host, bringing people together with food and drink. It’s so social for solo travellers with lots of BBQs and eating together nights. The pool is a big bonus in the Santiago sun. This place really feels like home. If you’re looking for a social time I can’t recommend it enough. Perfect end to backpacking South America. Also very safe and far from protests
    England, Female, 31-40
  • 10.0


    13 Dec 2019
    The perfect chill out hostel. Faultless.
    Ireland, Male, 31-40
  • 10.0


    09 Dec 2019
    The hostel is situated in the safest neighbourhood in Santiago as it is well secluded from the protest zone. Despite the ongoing protest, this hostel still serves the best breakfast! The rooms and bathrooms are super clean, kitchen well equipped and the whole hostel just feels like home. Bravo and thank you Ivan (the owner) for making it one of the best hostels I’ve stayed in South America!!
    Malaysia, Male, 18-24
  • 10.0


    30 Nov 2019
    Excellent small hostel in Santiago. Ivan was a great host - very helpful and friendly.
    Australia, Male, 25-30
  • 9.4


    07 Jan 2020
    Really nice chilled hostel outside of the city centre.
    Ireland, Couple, 25-30
  • 9.4


    05 Dec 2019
    Had an amazing time here! Took me 2 minutes to meet people and we hang out together for the rest of my stay. First night the owner organized a communal bbq and then we all went out together. Kitchen is very well equipped and I can only recommend everyone to go there!
    Germany, Female, 18-24
  • 9.1


    03 Jan 2020
    Great hostel. I was nervous about Santiago after witnessing some protesting (just not knowing what’s happening, and thus having a hard time understanding), but Ventana Sur and it’s staff made me feel very welcome in santiago. The pool, coffee, and beds are excellent. There was mild construction happening, so bathrooms were a touch messier than preferred. I imagine that is short-term. Highly recommend staying here. Great location in a very fun and active area!
    USA, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Towels Not Included
  • 24 Hour Reception
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi