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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Viajero Cartagena Hostel

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Property Description

Cartagena's walled city is the pride of Colombia, this is where you will find Viajero Cartagena. Located in a unique colonial house in a colorful street full of flowers, balconies and near nature-filled plazas a couple blocks away.

Stay in shared dorms (some are female only) or, if you prefer, in private bedrooms. Start your day like any Colombian would, enjoying a hot cup of coffee with fresh fruit and more. Wander through the city, discover great restaurants in a laid-back town, and keep in mind, our bar opens at four, and our FREE DAILY ACTIVITIES such as salsa and dance lessons, or live music, start shortly after that! Join the fun, get ready to go dancing to authentic Latino clubs or to bars with electronic music!

Welcome to our traveler community! Don't forget to check out our other hostels in Colombia: Medelli­n, Bogota, Cali, Salento, San Andres Island, Santa Marta and Tayrona; in Uruguay: Colonia, Montevideo and Pedrera; in Argentina: Buenos Aires; in Mexico: Sayulita and in USA: Miami


Viajero Cartagena Hostel.

HOUSE RULES!

Check-in: 14:00 - 23:00
Check-out: before 11:00

*Note: We have a luggage room at reception, you may store your personal items in case you arrive before check-in time or leave after check-out time.

*Taxes: Colombian citizens and foreigners with Colombian residency must pay taxes (IVA): 19%. This tax does not appear on the final rate of the reservation.

*All guests must be 18 years or older.

*No pets are allowed.

*Cancellation policy: 24 hours before arrival.

Payment upon arrival by cash, credit or debit card. (This property may pre-authorize your card before arrival).

Breakfast is included in private rooms ONLY.

RNT#22078 View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.4

  • Location 9.7

  • Staff 9.1

  • Atmosphere 8.5

  • Cleanliness 8.8

  • Facilities 8.3


Latest Reviews

  • 10.0

    Superb

    30 Dec 2021
    Excellent place to stay in Cartagena at a safe location. The staffs and guests are very friendly. Had an amazing time at the hostel and would love to come back again.
    USA, Male, 31-40
  • 9.4

    Superb

    29 Dec 2021
    Great place and atmosphere. Had a private room for four people with own bathroom. The staff is really helpfull
    Denmark, Male, 25-30
  • 8.9

    Fabulous

    16 Jan 2022
    Good hostel, staff were extremely helpful booking us a covid test to the hostel and booking taxi to airport with no hassle. Hostel is small with not much of a common area. In one of the nicest parts of the city so definitely would recommend for a couple nights to explore city. No hot water but place was clean
    Ireland, Female, 18-24
  • 8.6

    Fabulous

    20 Dec 2021
    Nice clean hostel in a good location. Not much of a social atmosphere in the bar area. Kitchen was very messy and wasn’t a nice place to cook, but the rooms were spacious with AC and the outside area was nice to sit and relax
    England, Female, 18-24
  • 7.7

    Very Good

    29 Dec 2021
    Great location, friendly staff. Not much of an atmosphere though. Very basic breakfast (at an extra cost).
    Belgium, Female, 25-30
  • 7.4

    Very Good

    08 Jan 2022
    Solid hostel with A+ Wi-Fi. The rooms were clean, although the bathrooms and showers were a bit questionable. The staff could have been friendlier as well. Even during check-in they seemed less than enthused. When I asked to rent a towel, they were very dismissive that they didn’t have any. After complaining, they gave me a free hand towel…which cleaning promptly took back the next day. Despite all this, the location was excellent and close to great restaurants.
    USA, Female, 25-30
  • 6.9

    Good

    19 Dec 2021
    The layout of the hostel is terrible. The private rooms he all the sound from the bar and guests from dorms are forced to chill outside of the dorms at all hours of the night. It’s not a party hostel but it is hard to get any sleep in this place.
    USA, Female, 31-40
  • 4.6

    Rating

    15 Dec 2021
    The dorm rooms are really basic. There is a centrally controlled air con that stays at 25 degrees until they decide to stop it. Then if you want to hang out on your bed(because there is nothing else), or take a nap in the room, you have to ask the reception to turn the AC on which they may or may not do. The rooms have no windows, or rather they are permanently shut. So it can get really hot and stuffy inside. For the price they are charging its not worth it for such a basic dorm room.
    India, Female, 31-40
  • 2.6

    Rating

    08 Jan 2022
    I'm not sure why this place is rated so high. This is probably the worst hostel I've visited so far (and I've gone to countless hostels all over the world, including Colombia). Viajero's front desk staff are the laziest and least caring hostel staff I've ever seen. They never have towels and don't even recommend alternatives when asking for one. When I finally got a towel after the 2nd day, I used it once and then the housekeepers took it when cleaning the rooms. I would comment more but theres
    Canada, Male, 25-30
  • 2.6

    Rating

    06 Jan 2022
    I showed up and it took 2 hours to check me in. I was skipped multiple times. Lady at the front desk said to stay patient, but how could if I’d wait for my turn only for people to skip me in line. Fine I wait. While waiting I notice the wifi is atrocious. I can’t pull up my confirmation. It’s okay, they should have it in their books. So I wait. As I’m waiting, I see rats running around. I bring it to the attention of the lady, she says she’ll let the cat loose…. Uh??? This is all within 1st 2hrs
    USA, Male, 18-24
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Facilities

Free
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Towels for hire
Food & Drink
  • Bar
Entertainment
  • DVD's


Awards

  • 2019

    1st, Most Popular Hostels Cartagena

  • 2013

    1st, Continent Winners Latin America

  • 2013

    1st, Country Winners Colombia

  • 2013

    6th, Worldwide Small Hostel

Nominations

  • 2013

    Worldwide Small Hostel

  • 2012

    Worldwide Small Hostel

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