Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, College / University, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Vinnhaus is to be found in the very heart of the city centre, with a privileged location, it offers a cozy and welcoming stay, in one of Puerto Natales historical houses. Fully renovated and perfectly redesign to fulfill our guests needs, our House kept the fantastic furniture and architecture of the settlers, providing a warm vintage atmosphere.

Vinnhaus has a on-site restaurant, bar and café. Guests will find a tour desk here, and we can help you to book bus tickets and excursions to Torres del Paine and its surroundings. Please note there is no public kitchen for the guests to use.

You will have access to free Wi-Fi and enjoy the sun in our amazing garden, which provides us with delicious plums, typical from this region during the summer. Mattresses are new and comfortable and linen is provided. Some rooms have views of the garden or city. View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 8.7

  • Location 9.8

  • Staff 9.3

  • Atmosphere 8.5

  • Cleanliness 9.6

  • Facilities 8.7

Latest Reviews

  • 10.0


    15 Nov 2019
    I stayed both in the dormitory and the private rooms. The private rooms are amazing, and the dormitories are fairly good as well (little bit tiny, especially if you have a lot of luggage). The whole place is clean, and well designed. The common room which is also a restaurant is very fancy&stylish. The staff is very helpful and super nice. The breakfast was amazing, also the food from the restaurant. There is a garden as well.
    Hungary, Female, 31-40
  • 10.0


    14 Nov 2019
    Our travel to Chile didn´t go exactly as planned and the people from Vinnhaus made it a little bit less painful in some moments. We stayed for several nights (dorm and double rooms) and coulnd´t be more happy with the service. Very relaxing place, quite classy, awesome food. David and Erka were always willing to help and even offered their cellphones so we could reschedule our flights. Unfortunately they were fully booked on our last night in Puerto N and so we had to move to a much worst hostel
    Portugal, Male, 31-40
  • 10.0


    04 Aug 2019
    Vinnhaus was the best hostel we stayed at during our four weeks in Bolivia and Chile. The staff were really wonderful and helpful. It was very clean and centrally located. Common areas were cozy and they have a fantastic restaurant attached to the common space. Breakfast was also really good, for a hostel breakfast that is. It was a little pricier than other places we stayed during our trip, but that seemed normal for Puerto Natales in general. They also had the most adorable hostel dog ever!!
    Canada, Female, 25-30
  • 10.0


    17 May 2019
    Vinnhaus is perfectly situated in the lovely town of Puerto Natales. The staff and owners are extremely friendly and more than willing to assist in helping you make the most of your time in Southern Chile. The unique decor and vintage theme of the hostel and restaurant is one to experience, even if you decide to book elsewhere in town. The food and drink is homemade and among the best I've had the opportunity to try during my time in Chile. I highly recommend Vinnhaus if you venture this way!
    Canada, Male, 25-30
  • 10.0


    09 May 2019
    El staff es increíble además de tener muy buen precio por el servicio que ofrecen, súper limpio y el desayuno es maravilloso
    Mexico, Female, 18-24
  • 10.0


    30 Apr 2019
    If you're passing through Puerto Natales do yourself a favour and stay at Vinn Haus. David and Errka are wonderful hosts and have created a home away from home. They'll make you feel so welcomed and are always ready to offer help, advice, anything you need. The rooms and lounge area are beautifully decorated and are so clean, warm and comfortable. And they also serve up great food! The best breakfast I had in Chile. I can’t recommend their place more highly. Thank you for a wonderful stay!
    Australia, Male, 31-40
  • 9.7


    06 Sep 2019
    The food in the restaurant was amazing! The vegetable quinotto followed by the meringue cake was one of the best meals (if not the best meal) we had during our 7 week trip through Argentina and Chile!
    Belgium, Female, 18-24
  • 8.3


    11 May 2019
    A perfect node within the town of Puerto Natales. The warm ambiance of this place rewarded a day of adventure out of town. the facilities were pristine and would highly recommend.
    Australia, Female, 18-24
  • 7.7

    Very Good

    17 Sep 2019
    Decent hostel, David and Erkka really succeeded in creating a cosy hostel right in the centre of Puerto Natales. I stayed in a 4 bed shared room, which was quite small. Not really any space to move around, especially because most guests have come from far and carry big pieces of luggage. No lockers in the room either. Door of the room also didn’t lock properly. That being said, good hostel, good breakfast, cosy atmosphere and great help with organising a trek to Torres del Paine!
    Belgium, Male, 18-24
  • 6.9


    21 Aug 2019
    The room was smaller than expected, it was a 4 bed shared room that was literally the size of the beds. When we arrived we had to wait much longer than the expected check-in time. The last day we had to check out one hour earlier without being given previous notice, because they had to fumigate. All in all, the inn is cute (the bar zone) but again it is smaller than you can grasp from the photos and they are currently constructing more dorms and rooms. They don't have a place to put your bags.
    Spain, Mixed Group, 31-40
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  • Free Breakfast
  • Free WiFi
  • Linen Included
  • Book Exchange
  • Hair Dryers
  • Hot Showers
  • Reading Light
  • Safe Deposit Box
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Café
  • Meals Available
  • Restaurant