Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
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Property Description

A new Boutique hotel, WQW offers a welcoming atmosphere on the trendy Queen West street, where travellers find affordable and comfortable accommodation at the perfect location. Our amazing new mattresses allow for a great night’s sleep and our friendly staff will help you experience Toronto at it’s best. The hotel is centrally heated and cooled with free Wi-Fi and it offers self parking for a small fee. Our common areas include reception, lounge and some kitchen facilities.

Located in Downtown Toronto, this hostel is On Queen West – Toronto’s trendiest neighbourhood, voted second-hippest in the world by Vogue, full of restaurants, pubs, vintage and art stores.

WQW Rooms offer a relaxing and charming Boutique hotel experience. We offer daily cleaning and towels and soap and shampoo are included.

West Queen West Hotel Policies & Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00 to 22:00.
Check out before 12:30.

Payment upon arrival by cash, credit cards.
This property may pre-authorise your card before arrival.

Taxes not included - 13%.
Breakfast not included.

Reception opening times; 09:30 – 12:30 and 15:00 – 22:00.
No curfew. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 3.6

  • Security 5.2

  • Location 5.2

  • Staff 4.4

  • Atmosphere 3.2

  • Cleanliness 2.4

  • Facilities 3.6

Latest Reviews

  • 9.1


    04 Oct 2018
    Shout out to the stud at the front wonderful place
    Canada, Female, 18-24
  • 7.1

    Very Good

    31 Dec 2018
    Place was clean but pretty rough looking. Staff were competent but not super friendly. Private rooms are likely way over priced. No windows aside from a skylight (seems like a fire code issue) and the thin walls and loud bathroom next door made it pretty hard to sleep. Not worth the almost hotel level prices for a private room. All in all, seemed like a perfectly decent hostel to stay in Toronto, knowing how expensive it must be to run a place there.
    Canada, Male, 25-30
  • 7.1

    Very Good

    07 Sep 2018
    I had read previous reviews and knew that this place is nothing flash. All I wanted was a decent night's sleep. But that wasn't happening with a rave going on downstairs until 4am. And it really does stink of old cigarettes. The girl working behind the desk the next morning was lovely though and did her best to keep guests happy.
    Australia, Male, 25-30
  • 4.0


    12 Jun 2018
    Sheets were not clean on arrival and were not changed even after advising staff. First room had no windows and lights weren't working, second room was so incredibly hot it was impossible to sleep. No cooking facilities so staying for over a week was a long time to be eating out for every meal. The bar advertised that they would be showing World Cup games and didn't even have a television! Price is low however would not recommend
    New Zealand, Female, 25-30
  • 3.7


    15 Sep 2018
    The bathrooms were a mess, and the shower almost impossible to use. Very, very basic accommodation.
    Canada, Male, 25-30
  • 3.1


    21 Sep 2017
    This hotel is in reality a poorly run hostel. Every poor review on this place is more than merited. It is dire and I cannot emphasise more strenuously how abysmal and dirty this is. Towels have to be requested. Shower no curtain and bath dangerously slippery. No quilt or duvet provided. I had to put my coat on the bed to keep warm. Security code pad not working on first nite. Gloomy awful room. Nowhere to hang clothes or even a hook for wet towels. It just goes on and on.
    England, Female, 41+
  • 2.9


    31 Dec 2018
    This place was a flop house. Not a hostel. Do not stay here. There was blood all over the mattress. It was absolutely disgusting.
    USA, Female, 25-30
  • 2.9


    24 Oct 2018
    Dirty rooms and bathroom. Unclean mattress. Not recommendable.
    Germany, Male, 25-30
  • 2.6


    19 Jun 2018
    If you want to experience what a living in an overpriced homeless shelter feels like, then the West Queen West Hotel may be the place for you. Walls are paper thin, halls smell heavily of cigarettes & weed. Bathrooms looked as if they haven't ever been cleaned. We were happy to forfeit some money to get out of that place. Which I assume happens quite often based on how the staff reacted.
    Canada, Couple, 18-24
  • 2.0


    14 Feb 2020
    Hi Good afternoon. That day we went and the hostel was closed. We could not accommodate there. I do not understand how he could leave if they closed at 9:00 p.m. I ask for the refund of the reservation of what was paid. Regards, Santiago
    Chile, Male, 31-40
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  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Breakfast Not Included
  • Card Phones
  • ATM
  • Housekeeping
  • Late check-out
  • Reception (limited hours)
Food & Drink
  • Bar
  • Mini-Supermarket