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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Group Booking -Cancellation Policy:

With the written reservation the customer accepts the terms of reservation and cancellation of the Westend City Hostel Ltd. The application is also made for all fellow passengers through the customer who is responsible for their compliance of contract. A guaranteed reservation will only be achieved through a written booking confirmation of the Westend City Hostel Ltd.
Cancellation fee: Part or full cancellation must be in written form and may arrive us AT LEAST 3 months before arrival. If the deadline was not kept the cancellation fee is to be paid per person for all ordered services as listed: at least 3 months before arrival: Free of Charge/ 40% by 3-1 month / 70% by 1 month- 1 week/ 90% within the last week/ 100% of the total price on the date of arrival.
These rules also apply if individual travelers withdraw from a group or are unable to travel without notice!

Additional Terms and Conditions

After your reconfirmation we may ask you for payment.

Hostelworld.com will charge a deposit for group bookings by credit card. The remaining amount can be charged by the property to the guest’s credit card at any time.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/25

Westend City Hostel

Book more than 7 days in advance for Free Cancellation.
7.7
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

We are situated right next to Mariahilferstrasse (most famous Shopping street) and 'Westbahnhof' Train station on the intersection of two metro lines (U3, U6) which take you into the city centre within 5 minutes. Sites like St. Stephen's, the city hall, the museums quarter, the parliament, the imperial palace and so many more are all to reach within 15 minutes from our hostel by walk or public transport. So as mentioned above, we would surely be first choice for anyone, seeking proximity to the city centre and an uncomplicated arrival.
Our staff is always prepared to give valuable (insider) information on the hot spots of Vienna. An alley of pubs and clubs lies in walking distance of our hostel. Also Vienna's largest shopping street the 'Mariahilferstraße' is just a step away.

If you are more than 8 people (Group), you must first enquire at the hostel before booking. We are NOT obliged to honor group bookings (that also goes for groups that split their booking)! Thanks for your understanding.

ROOMS:
- mixed dormitories with reasonable prices (age restrication in dormitories; please ask for private or familiy room, when you are older than 40 yeares old)
- rooms are non-smoking areas
- we offer 2, 4, 6, 8
STANDARD EQUIPMENT OF ALL ROOMS:
- shower and toilet
- bunk beds
- cosy mattresses, cushions and blankets
- padlocks EUR 4,-
- fire alarm system
- table and chairs
- lockers (For more security use your own padlock or you can buy one at the reception)
- bedlinen obligatory (for dorms we charge a cleaning fee of EUR 2,00,-)

GENERAL AREAS:
- 24 h reception with friendly multilingual crew
- comfortable breakfast room (open 7:00 to 10:00 am)
- green indoor-yard with tables and chairs (until 10pm)
- common room with cosy couches, internet and sat TV (until 10pm)
- fridge, microwave, water boiler, cutlery, dishes, glasses

FACILITIES:
- free city maps at reception
- free luggage storage
- washing machine and dryer (€ 8.-)
- free bicycle parking area
- car parking (tickets for € 18,90 for 24h parking in a parkinghouse nearby)
- automatic drink dispenser
- free wifi in common area
- iron/ironing board, hair dryer
- towels (rental for € 2,-)
- table football
...

IMPORTANT THINGS TO REMEMBER:
- hostel is open 24 h
- no curfew, no lockout
- check-in from 3 pm - we charge a €5,- key deposit which will be returned upon check-out!
- check-out till 10:30 am
- extension of stay can be done till 10:00 am
- payment only in cash on arrival
- no pets allowed

BREAKFAST BUFFET 5,50-
BED LINEN € 2,- CLEANING FEE
TOWEL (rental for € 2,-)
FREE WIFI
PADLOCKS € 4,-

We are looking forward to welcome you at the Westend City Hostel!

NEW YEAR´S SPECIAL CANCELLATION CONDITIONS:

From 29.12.2019 -01.01.2020: Minimum Stay 3 Nights
SPECIAL CANCELLATION POLICY:
Cancellations received on 11th of december 2019 or later or in case of No Show will be charged 100 % of the total reservation amount. The total price of the reservation will be charged by latest 11.12.2019 and is non-refundable. Please note: there is NO CHECK IN OR CHECK OUT on the 31ST OF DECEMBER


GENERAL CANCELLATIONS:
Please note that cancellations have to be done in a written form the day before the arrival day by 8 am at the latest! If you don't arrive without having cancelled before, we have to charge 100% of the first night to your credit card.
In case that the amount of your reservation surmounts 700 Euros we reserve us the right to ask you for a pre-payment (about 25 % of the total amount). View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.3

  • Security 8.6

  • Location 8.3

  • Staff 8.1

  • Atmosphere 6.9

  • Cleanliness 7.7

  • Facilities 7.0


Latest Reviews

  • 9.4

    Superb

    22 Oct 2019
    The hostel is centrally located - near to the cathedral and just behind westbanhauf station.The staff is very helpful
    India, Female, 25-30
  • 8.9

    Fabulous

    22 Oct 2019
    Nice location! Clean and safe
    Brazil, Male, 25-30
  • 8.6

    Fabulous

    01 Nov 2019
    Very, very friendly and trustworthy staff. The room smelt VERY bad. And the number of showers is too limited in my opinion.
    England, Male, 25-30
  • 7.7

    Very Good

    30 Oct 2019
    Not really a social hostel but it's definitely a more affordable place to stay in Vienna. A bit out of the downtown core though.
    Canada, Female, 25-30
  • 7.4

    Very Good

    03 Dec 2019
    Weird vibes. Comfortable bed, really nice staff, but probably wouldn't book again. Decent price though.
    New Zealand, Female, 18-24
  • 7.1

    Very Good

    12 Oct 2019
    Having an additional mandatory cleaning fee of 2€ for every bed is just not right. Show it in the price if you have to pay it!
    Denmark, Mixed Group, 18-24
  • 7.1

    Very Good

    04 Oct 2019
    Its very much just a hostel. There's nothing explicitly wrong with the hostel, you pay for a bed and you get one, but don't expect to have a great time. No atmosphere, meeting people is very hard.
    India, Female, 18-24
  • 6.6

    Good

    31 Oct 2019
    Overall Vienna has hostels and hotels prices on the higher end, so in terms of prices this hostel matches the standards. Rooms are small, cleanliness okay, ambience is dead. Staff not rude, neither friendly! Thing which I did not liked was we booked for a double bed private ensuite which had different pictures then what we got as 4 bunk bed dorm room. We were only two in the room,but it was not what we booked for!
    Germany, Couple, 25-30
  • 5.7

    Rating

    04 Oct 2019
    Also, the staff checked us into a room in evening. After that we went for a city tour and party. Once we came back at night, we found that there was only 1 bed available. The other bed was occupied by some1 else and our luggage from the bed was thrown down on the floor. When we asked at reception, they were clueless about how 1 extra person was staying there and I had to sleep in other dorm. To add to all this, they don't allow elevator usage post 10 pm (so we had to climb up and down 2 floors).
    India, Male, 25-30
  • 4.3

    Rating

    26 Oct 2019
    Internet was weak. A bathroom for 11 people in the room! Although a Bathroom was in the corridor. They were not enough clean. Elevator between 10 and 7 is not working. Beds don't have outlets,so we should change our tools not in our beds. O overall I didn't like it
    Iran, Male, 31-40
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Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
General
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Iron / Ironing Board
  • Key Card Access
  • Linen Not Included
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Towels Not Included
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Vending Machines
Entertainment
  • Foosball
  • Wi-Fi


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