Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Group Booking -Cancellation Policy:

With the written reservation the customer accepts the terms of reservation and cancellation of the Westend City Hostel Ltd. The application is also made for all fellow passengers through the customer who is responsible for their compliance of contract. A guaranteed reservation will only be achieved through a written booking confirmation of the Westend City Hostel Ltd.
Cancellation fee: Part or full cancellation must be in written form and may arrive us AT LEAST 3 months before arrival. If the deadline was not kept the cancellation fee is to be paid per person for all ordered services as listed: at least 3 months before arrival: Free of Charge/ 40% by 3-1 month / 70% by 1 month- 1 week/ 90% within the last week/ 100% of the total price on the date of arrival.
These rules also apply if individual travelers withdraw from a group or are unable to travel without notice!

Additional Terms and Conditions

After your reconfirmation we may ask you for payment. will charge a deposit for group bookings by credit card. The remaining amount can be charged by the property to the guest’s credit card at any time.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Westend City Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

We are situated right next to Mariahilferstrasse (most famous Shopping street) and 'Westbahnhof' Train station on the intersection of two metro lines (U3, U6) which take you into the city centre within 5 minutes. Sites like St. Stephen's, the city hall, the museums quarter, the parliament, the imperial palace and so many more are all to reach within 15 minutes from our hostel by walk or public transport. So as mentioned above, we would surely be first choice for anyone, seeking proximity to the city centre and an uncomplicated arrival.
Our staff is always prepared to give valuable (insider) information on the hot spots of Vienna. An alley of pubs and clubs lies in walking distance of our hostel. Also Vienna's largest shopping street the 'Mariahilferstraße' is just a step away.

- mixed dormitories with reasonable prices (age restrication in dormitories; please ask for private or familiy room, when you are older than 40 yeares old)
- rooms are non-smoking areas
- we offer 2, 4, 6, 8
- shower and toilet
- bunk beds
- cosy mattresses, cushions and blankets
- padlocks EUR 4,-
- fire alarm system
- table and chairs
- lockers (For more security use your own padlock or you can buy one at the reception)
- bedlinen obligatory (for dorms we charge a cleaning fee of EUR 2,00,-)

- 24 h reception with friendly multilingual crew
- comfortable breakfast room (open 7:00 to 10:00 am)
- green indoor-yard with tables and chairs (until 10pm)
- common room with cosy couches, internet and sat TV (until 10pm)
- fridge, microwave, water boiler, cutlery, dishes, glasses

- free city maps at reception
- free luggage storage
- washing machine and dryer (€ 8.-)
- free bicycle parking area
- car parking (tickets for € 18,90 for 24h parking in a parkinghouse nearby)
- automatic drink dispenser
- free wifi in common area
- iron/ironing board, hair dryer
- towels (rental for € 2,-)
- table football

- hostel is open 24 h
- no curfew, no lockout
- check-in from 3 pm
- check-out till 10:30 am
- extension of stay can be done till 10:00 am
- payment only in cash on arrival
- no pets allowed

TOWEL (rental for € 2,-)

We are looking forward to welcome you at the Westend City Hostel!

Please note that cancellations have to be done in a written form the day before the arrival day by 8 am at the latest! If you don't arrive without having cancelled before, we have to charge 100% of the first night to your credit card.
In case that the amount of your reservation surmounts 700 Euros we reserve us the right to ask you for a pre-payment (about 25 % of the total amount). View House Rules

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Reviews & Ratings

  • Value For Money 7.4

  • Security 8.8

  • Location 8.2

  • Staff 8.4

  • Atmosphere 7.1

  • Cleanliness 8.2

  • Facilities 7.0

Latest Reviews

  • 9.7


    01 Jun 2019
    Enjoyed my stay. The staff was amazing, luggage storage was the best. We arrived early to the city and though we couldn’t check in early they allowed us to leave our luggage in a locked space and if we had valuables, put them in a safe. The person on desk, he only works Saturday and Sunday, have us a map and pointed out all the things we should go to. The only complaint I have is the WiFi does not work well, especially if you’re on the 4th floor. But everything else was amazing!!!!
    USA, Female, 18-24
  • 9.1


    08 Jun 2019
    There are 4 outlets in the room I used. However, they are located near the door. We can’t get each outlets near each bed...
    Japan, Female, 18-24
  • 9.1


    29 May 2019
    What a lovely hostel - met some interesting people, had a nice time, all you could ever wish for. The hostel itself had no major, but it is a bit of a walk from the city centre. I got a 3-day pass on the U-Bahn, though, and the nearest stop is 2 mins away, so not a big issue
    England, Male, 18-24
  • 6.9


    11 Jun 2019
    Ended up leaving a day early. This is a great hostel for groups/people who would like to buy metro passes. I was solo backpacking on a budget and typically walk everywhere. This was poor planning on my part. About 2 miles from the city center, absolutely no atmosphere (they allow groups and there was a school group of about 30 children) that could be heard at the crack of dawn. Staff was very pleasant, they were able to wait for me to get cash to pay and front me the deposit for the towels
    USA, Male, 18-24
  • 6.6


    08 Jun 2019
    Okay for a quick stay. CASH ONLY. Close to transit anywhere you like. Breakfast (bread and juice) included. Pay for sheets. Rooms have little ventilation, hot in summer. Had a much older guy that snored LOUD in our room (no age restrictions). Free showers, no handsoap in any bathrooms.
    USA, All Female Group, 18-24
  • 6.6


    06 Jun 2019
    The hostel is in a good location, but they try to charge for everything. Heads up the kitchen in the photos is not for guests. Guests can only use microwave and they have no bowels.
    Canada, Female, 18-24
  • 6.6


    03 Jun 2019
    Good, not great. Security is fine, the rooms are clean and you get what you pay for. But absolutely not more than that. We were met by careless staff that was not very keen on helping us out. The atmosphere was nothing special. People only stayed for a night, and there were different school classes staying there, so be aware that it can be noisy with children. It seems like its ran more like a business, than a nice and cozy hostel. But you get what you pay for, and it’s a nice, quiet stay!
    Norway, Male, 18-24
  • 6.0


    12 Jun 2019
    This place was very average. They didn’t have events or anything and it wasn’t a very great place if you wanted to meet people in the hostel outside of those in your room. Also the WiFi was basically non-existent. Didn’t work in the room or in the common area where they claimed the connection was the best. I went to a nearby cafe every morning to do my needed browsing. Best thing about this place was the cleanliness. It was very quiet if that’s what you’re looking for. Felt more like a hotel.
    USA, Female, 25-30
  • 4.0


    14 Jun 2019
    If you’re wondering whether to stay here, I’ll answer that for you: don’t. Inconvenient and sketchy location. No AC or fans and the room was piping hot all day and night. Bathrooms smelled awful and the shower drain didn’t work so I had to shower ankle deep in dirty water. WiFi was horrendous, so forget using maps or searching for things to do—couldn’t event check my email. Guests blatantly disregarded quiet hours and the staff did nothing. Worst part of my trip to an otherwise lovely city.
    USA, All Female Group, 18-24
  • 2.6


    13 Jun 2019
    Arrogant unhelpful staff who actually said he couldnt help me with the wifi because he “isnt the management” and insisted I have to go “see the management” if I wish the situation improve. the place is in general pretty unclean, dark, oh and 8 people have to share 4 sockets in a room. Think before you book!!
    Hong Kong China, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Iron / Ironing Board
  • Key Card Access
  • Linen Not Included
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Vending Machines
  • Foosball
  • Wi-Fi