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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
7.4
  • Perfect Location
  • Brilliant Staff
  • Good Cleanliness
Read all reviews

Property Description

Xkeken Hostel is located in the vibrant heart of Tulum. It offers guests a friendly and relaxing taste of Riviera Maya. Enjoy your Mexican experience in our immersive atmosphere where all your needs will be catered for. Liquid pleasures, great tunes and delicious bites will be present throughout your stay here.

Tulum is renowned as a center of physical and spiritual vitality, so whether you are looking for a fresh take on a Mexican stay or just a holistic rejuvenation, Xkeken Tulum is the place to be. We are located in one of the best areas of the city, near to some of the finest landmarks and touristic attractions of the city. With ease, you can commute to the Parque Colonias Huracanes, Parque Nacional Tulum, Zona Arqueológica Tulum and Playa Pescadores.

The rooms available all have private a bathroom and air conditioning. In addition to a private traditional hotel suite, we have the following dormitories: two 6 bed mixed dormitory and two mixed dormitories of 8 beds. The dormitories are spacious and neat with bunk-style sleeping arrangements. The spacious private suite is suited with a queen-size mattress. Xkeken has a bicycle friendly secure courtyard with patio seating, a relaxing lounge or you can enjoy the sun and views of Tulum on the rooftop terrace.


Xkeken Hostel Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out before 12:00 .
In case of late check in or late check out, please inform us in advance to prepare all the details for them.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.

General:

The reception service is open from 07.00 to 23.00.
No curfew.
The maximum period of stay is 30 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.5

  • Security 7.5

  • Location 9.3

  • Staff 7.4

  • Atmosphere 6.9

  • Cleanliness 6.8

  • Facilities 6.5


Latest Reviews

  • 10.0

    Superb

    07 Jan 2021
    Great space and vibe plus cheap bike rental and right by the collectivo bus departure starting point plus the same bus returning to town passes the hostel. I had a great time and would happily stay here again!
    Canada, Male, 41+
  • 10.0

    Superb

    23 Dec 2020
    Great atmosphere. Incredible staff. I travelled alone and was nervous at first but the staff were so welcoming and friendly. I left and returned with two more friends. Highly recommend this hostel. Hugo is an excellent bartender and Jesus is a great amigo! These guys will take care of you with great hospitality. I will definitely return to this hostel for drinks and accommodation.
    Canada, Female, 25-30
  • 10.0

    Superb

    27 Feb 2020
    It was clean, the staff was friendly, the location was good, it was amazing!
    Belgium, Couple, 25-30
  • 10.0

    Superb

    17 Jan 2020
    X'keken is a hidden gem of a hostel for those who wish to stay in a chill and tidy hostel with an amazing rooftop area! 10/10 would recommend!
    Slovenia, Male, 25-30
  • 9.7

    Superb

    12 Jan 2020
    Very central location, close to bus stations and main square. Staff was very nice and helpful. They offer a mezcal (and many other drinks) tasting by donation, which we definitely recommend! Very nice to learn something about culture and history that way. You can also rent a bike in the hostel. Rooms have airconditioning Great breakfast included on the rooftop!
    Belgium, Female, 18-24
  • 9.4

    Superb

    30 Oct 2020
    The staff here are very fun and friendly. Being only 2 blocks from the Main Street it is in a great location a couple minutes away from the busy part of town. The only negative during my stay was that construction workers were building some additional wooden structures and they started making noise before I got up. Once these are built, the courtyard is going to be even better to hang out in. *See if there will be a mezcal tasting on the rooftop while you are there. Totally worth it
    USA, Male, 25-30
  • 9.1

    Superb

    21 Jan 2020
    The staff was amazing, I felt very welcomed and part of the family! Decoration, rooftop, free breakfast and yoga mats definitely a plus! Thanks for everything guys :)
    Uruguay, Female, 25-30
  • 7.7

    Very Good

    29 Jan 2021
    It was a good hostel and the other guests were very nice but it was weird that guests couldn’t use the kitchen. This was never explained to me and I went up on the roof one morning with a loaf of bread and one volunteer asked if I wanted to use the toaster. So I assumed, like all other hostels, I could use the kitchen. I went back another day to eat and a different volunteer in the kitchen just looks at me and bluntly goes “you can’t be in here.” They were pretty accommodating besides that.
    USA, Female, 25-30
  • 6.9

    Good

    06 Mar 2021
    A basic hostel in a good location in downtown Tulum. Chill atmosphere, which is sometimes ruined by really loud, bad techno music.
    Canada, Male, 31-40
  • 6.0

    Good

    19 Jan 2021
    This hostel was aight. Some of volunteers working were nice and some seemed to not be enjoying it. They have a small kitchen for the staff only to cook, but why not for the guests? For the price which I understand is tulum they should allow the use of the kitchen. They claim there is hot water and I didn't have a hot shower the whole time. All in all it was an ok hostile but they could use some improvements for sure.
    USA, Male, 31-40
Read all reviews

Facilities

Free
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Towels Not Included
  • Wheelchair Friendly
Services
  • Bicycle Hire
  • Direct Dial Telephone
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Mini-Supermarket
Entertainment
  • Board Games
  • Games Room
  • Wi-Fi


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