Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Xkeken Hostel is located in the vibrant heart of Tulum, offering guests a friendly and relaxing taste of the Mayan Riviera. Enjoy an experience of Mexico in our cosy, tranquil atmosphere where all your needs will be catered for. Tulum is renowned as a centre of physical and spiritual vitality, so whether you are looking for a lively fiesta experience of Mexico or just a calm and revitalising stay, Xkeken tulum offers it all to you.

We are located in one of the best areas of the city, near to some of the finest landmarks and tourist attractions of the city such as Parque Colonias Huracanes, Parque Nacional Tulum, Zona Arqueológica Tulum and Playa Pescadores, amongst other interesting spaces that you can explore and visit around our area.

Rooms available all have private bathroom and air conditioning. Besides a private traditional hotel suite, we have the following dormitories: Two 6 bed mixed dormitory and 2 mixed dormitories of 8 beds. The dormitories are spacious and neat with bunk-style sleeping arrangements. The private suite is also an ample space with a queen-size mattress. All rooms have bathroom facilities ensuite. Xkeken has a bicycle friendly secure courtyard with patio seating, a relaxing lounge or you can enjoy the sun and views of Tulum on the rooftop terrace.

Xkeken Hostel Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out before 12:00 .
In case of late check in or late check out, please inform us in advance to prepare all the details for them.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast included.


The reception service is open from 07.00 to 23.00.
No curfew.
The maximum period of stay is 30 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.5

  • Location 9.1

  • Staff 7.6

  • Atmosphere 7.3

  • Cleanliness 8.8

  • Facilities 7.6

Latest Reviews

  • 9.7


    24 Apr 2019
    Buena ubicacion, camas comodas, habitaciones agradables y limpias. Un hostel tranquilo. El staff predispuesto a ayudar
    Argentina, Male, 25-30
  • 9.4


    04 May 2019
    Comfortable bed, clean room, and very good breakfast. Would stay here again. Hostel doesn't accept credit card despite saying so on the listing, which for me would be the only downside, though very minor.
    Macau China, Male, 25-30
  • 9.1


    02 Jul 2019
    Great hostel with chill vibes. Delicious breakfast included each morning on the beautiful rooftop. Centrally located to many of the main attractions in Tulum. I would definitely stay here again!
    USA, Female, 25-30
  • 8.9


    01 Jun 2019
    Good stay, breakfast is delicious, good bikes for rental, beds were very comfy with good AC and WiFi. Only negative is the blue lanyard (key chain) that they give you with your room Key or bike key was filthy! Could definitely do with washing them all!
    Ireland, Couple, 25-30
  • 8.9


    24 May 2019
    I've stayed here before and returned because I liked it and it's pretty central so I know where to go from there and not get lost (as Tulum aren't great for their street signs). . Atmos is good but generally quite quiet, if you're looking for a social hostel, I don't think it's that. Facilities could do with some improvement, the shower pressure is low and the handle fell off. The soaps and shower gels need refilling. Otherwise i do recommend.
    Australia, Male, 31-40
  • 8.0


    25 Jun 2019
    lovely clean hostel, nice cooked breakfast which changes daily! great location, quick walk to bars (bateys was the best!)
    England, All Female Group, 18-24
  • 6.6


    11 May 2019
    Good location in Tulum. Dorm room was clean and tidy however the door to the bathroom has large open cracks. Did not feel comfortable showering. The bathroom also had no hooks to put your clothing on, so basically the toilet seat down was used to store clothes etc while showering. We also tried to hire the hostel bikes for a day. However staff could not locate a bike key for the third bike. This was very disappointing as there were 3 of us and we wanted to go bike riding.
    Australia, Female, 31-40
  • 6.3


    07 Sep 2019
    Really nice hostel with a great location! Our room was spacious and fully A/C. Also a really nice rooftop area! Most of the front desk staff at this hostel were absolutely clueless and generally unhelpful with nearly everything. From check in day to the day we checked out, the staff never made anything smooth sailing which was very disappointing. They hostel advertised a couple of paid tours but as soon as you asked any questions about them they had no idea what they were...
    England, Couple, 18-24
  • 6.3


    11 May 2019
    Great location in Tulum . Was a small boutique type place , atmosphere was not so great though and the hostel doesn’t put on any activities or really engage with the guests. Very hot rooms and the manager refused to allow staff to turn the a/c down for us when we asked . Also wanted to rent bikes they had but they did not have the keys to unlock all the bikes so we had to miss out . No cooking facilities either. So so hostel
    Australia, Female, 31-40
  • 2.0


    12 Jun 2019
    We made a reservation to this hostel and were very disappointed. We get there and the guy at the door was extremely rude, he said he wasn't able to check us in because he was just a volunteer and his shift was almost over. We left because he couldn't help us. We were charged for the night and had to look for another hostel!
    USA, Female, 31-40
Read all reviews


  • Free Breakfast
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Towels Not Included
  • Wheelchair Friendly
  • Bicycle Hire
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Restaurant
  • Wi-Fi