Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Xkeken Tulum is located in the vibrant heart of Tulum. It offers guests a friendly and relaxing taste of Riviera Maya. Enjoy your Mexican experience in our immersive atmosphere where all your needs will be catered for. Liquid pleasures, great tunes and delicious bites will be present throughout your stay here.

Tulum is renowned as a center of physical and spiritual vitality, so whether you are looking for a fresh take on a Mexican stay or just a holistic rejuvenation, Xkeken Tulum is the place to be. We are located in one of the best areas of the city, near to some of the finest landmarks and touristic attractions of the city. With ease, you can commute to the Parque Colonias Huracanes, Parque Nacional Tulum, Zona Arqueologica Tulum and Playa Pescadores. View House Rules

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Reviews & Ratings

  • Value For Money 7.0

  • Security 8.0

  • Location 7.7

  • Staff 8.3

  • Atmosphere 6.7

  • Cleanliness 7.0

  • Facilities 6.3

Latest Reviews

  • 10.0


    09 May 2021
    Loved my stay at the hostel ! The staff was friendly and helpful. I met many amazing people. The over atmosphere was great ! I would definitely stay again 😃
    Belgium, Female, 18-24
  • 9.4


    30 Dec 2021
    A chilled and quiet stay at Xkeken. Staff were really helpful and the hostel is located just off of the Main Street.
    England, Couple, 25-30
  • 9.1


    16 Apr 2022
    Great Hostel with friendly and very helpful staff
    Denmark, Couple, 18-24
  • 7.7

    Very Good

    29 Jan 2021
    It was a good hostel and the other guests were very nice but it was weird that guests couldn’t use the kitchen. This was never explained to me and I went up on the roof one morning with a loaf of bread and one volunteer asked if I wanted to use the toaster. So I assumed, like all other hostels, I could use the kitchen. I went back another day to eat and a different volunteer in the kitchen just looks at me and bluntly goes “you can’t be in here.” They were pretty accommodating besides that.
    USA, Female, 25-30
  • 7.4

    Very Good

    26 Dec 2021
    This is a good place to stay if you’re looking for something simple and relaxing. The staff is friendly and the place is a lot quieter than some of the more popular hostels which will allow you to actually sleep at night. What I didn’t like is there’s no breakfast available, only one bathroom unless you go up to the roof for the others, and they were doing a lot of renovations. But overall it’s a decent place to stay and we actually ended up extending our stay another day.
    USA, Male, 25-30
  • 7.1

    Very Good

    31 Mar 2021
    Staff was very friendly. Location is good. The bunk I had was a safety hazard. I sliced my foot open on the rusty sharp edges. The dorm mates I had were sloppy, left dirty clothes and junk all over the floor. Very hot in the room even when they run the A/C.
    USA, Male, 31-40
  • 6.9


    06 Mar 2021
    A basic hostel in a good location in downtown Tulum. Chill atmosphere, which is sometimes ruined by really loud, bad techno music.
    Canada, Male, 31-40
  • 5.4


    06 Nov 2021
    Would not recommend this Hostel! The room was very dirty. I would be surprised to hear that the bathroom was cleaned before we got there, and it definitely wasnt cleaned while we were there. The shower, toilet and sink were all gross. The whole room felt dirty. AND WORST OF ALL Most of the time we were there there was no running water. So no shower but also none of the toilets worked. It was VERY gross. And the staff (all volunteers), although very friendly, offered no help or solutions.
    USA, Female, 18-24
  • 3.4


    24 Apr 2021
    I was really disappointed with my stay at this hostel. On arrival we had a very frosty reception... no smile and greeting from the lady at the desk. We then found out that guests could not use to kitchen it was only for volunteers, there was no access to drinking water as that was in the kitchen. The air con in the rooms is controlled by the staff and turned on & off with a set temperature. Very loud music then starts playing right outside at 8am. The majority of the volunteers were unfriendly
    England, Couple, 18-24
  • 2.0


    03 Mar 2022
    I wouldn’t recommend this hostel to any traveller. The staff's attitude was simply not right for a hostel - they seemed as if they were doing you a favor every time you talked to them. There is 0 social atmosphere in this hostel. Facilities in this hostel are very barebones - you cannot even rent a bike here. I managed to get around Tulum by going to OTHER hostels and renting their bikes, talking to their reception, etc. Save your money and book at another hostel. Seriously.
    Australia, Male, 25-30
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Ceiling Fan
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Towels Not Included
  • Wheelchair Friendly
  • Direct Dial Telephone
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wi-Fi