Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Xkeken Hostel is located in the vibrant heart of Tulum, offering guests a friendly and relaxing taste of the Mayan Riviera. Enjoy an experience of Mexico in our cosy, tranquil atmosphere where all your needs will be catered for. Tulum is renowned as a centre of physical and spiritual vitality, so whether you are looking for a lively fiesta experience of Mexico or just a calm and revitalising stay, Xkeken tulum offers it all to you.

We are located in one of the best areas of the city, near to some of the finest landmarks and tourist attractions of the city such as Parque Colonias Huracanes, Parque Nacional Tulum, Zona Arqueológica Tulum and Playa Pescadores, amongst other interesting spaces that you can explore and visit around our area.

Rooms available all have private bathroom and air conditioning. Besides a private traditional hotel suite, we have the following dormitories: Two 6 bed mixed dormitory and 2 mixed dormitories of 8 beds. The dormitories are spacious and neat with bunk-style sleeping arrangements. The private suite is also an ample space with a queen-size mattress. All rooms have bathroom facilities ensuite. Xkeken has a bicycle friendly secure courtyard with patio seating, a relaxing lounge or you can enjoy the sun and views of Tulum on the rooftop terrace.

Xkeken Hostel Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out before 12:00 .
In case of late check in or late check out, please inform us in advance to prepare all the details for them.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast included.


The reception service is open from 07.00 to 23.00.
No curfew.
The maximum period of stay is 30 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.4

  • Security 9.3

  • Location 9.7

  • Staff 9.5

  • Atmosphere 8.9

  • Cleanliness 9.4

  • Facilities 8.9

Latest Reviews

  • 10.0


    27 Feb 2020
    It was clean, the staff was friendly, the location was good, it was amazing!
    Belgium, Couple, 25-30
  • 10.0


    30 Dec 2019
    a hostel that felt like home, staff are the most loveliest people in the world
    Australia, Female, 25-30
  • 10.0


    18 Dec 2019
    Nice comfortable and clean hostel. Close to everything you need and with helpful friendly staff
    England, Male, 31-40
  • 10.0


    28 Nov 2019
    Perfecto servicio y atención del personal... sin mencionar la espectacular vista y comida deliciosa... sin duda volvere
    Mexico, Female, 31-40
  • 10.0


    26 Nov 2019
    Quiet and peaceful environment. Very friendly service and great location I stayed in a few hostels in town and this one was so far the best one They have bikes for rent for super cheap Breakfast was included and it was really nice Do you have a recommendation for the best places to visit Around the area. The staff is really helpful and kind. Definitely recommend it
    Argentina, Male, 31-40
  • 9.7


    12 Jan 2020
    Very central location, close to bus stations and main square. Staff was very nice and helpful. They offer a mezcal (and many other drinks) tasting by donation, which we definitely recommend! Very nice to learn something about culture and history that way. You can also rent a bike in the hostel. Rooms have airconditioning Great breakfast included on the rooftop!
    Belgium, Female, 18-24
  • 9.1


    21 Jan 2020
    The staff was amazing, I felt very welcomed and part of the family! Decoration, rooftop, free breakfast and yoga mats definitely a plus! Thanks for everything guys :)
    Uruguay, Female, 25-30
  • 8.3


    10 Dec 2019
    Nice and quiet hostel. Nice decorations and good room with good beds. Great place if you don’t want loud music and parties. BUT the weather didn’t work probably any of the three days I was there. It was really annoying but the staff did what they could.
    Denmark, Female, 31-40
  • 8.0


    30 Dec 2019
    Only stayed one night to fill the gap between two other stays. Clean hostel, not that far from the main road. There are no lockers for your backpack, only small one for valuables. Breakfast was really small portion, by male standards. Good rooms with nice bunk structure, big shower.
    Belgium, Male, 25-30
  • 7.7

    Very Good

    05 Jan 2020
    Had no problems, place was dope
    USA, Male, 25-30
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Towels Not Included
  • Wheelchair Friendly
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
  • Board Games
  • Wi-Fi