Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.



Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

'Hello and welcome to the world's end. We are happy to help you on this unforgettable adventure'. Yaganhouse is considered as the best property in the city and yet to be a great founder of sustainable tourism in the zone.
It has a cozy environment, attractive, unique and safe for all kind of travelers. It is located in the center of Puerto Natales, the most cosmopolitan and picturesque city in Chile, where cultural richness and customs keep intact.

Yaganhouse is not just a place to spend the night but to experience a moment of unforgetable tranquility as well. To reach this, we have new comfortable beds, new mattresses as well as sheets and cover beds made of high quality materials, clean and confortable rooms. We run a travel agency where we provide all the information you need to know; bus tickets to Torres del Paine, Calafate, Ushuaia, Punta Arenas, tours, excursions and more. The property has been built using highly natural materials, native, such as walls made of straight-grained wood and isolating materials, central heating, solar panels (first system in Puerto Natales), low energy consumption, recycling system. We are constantly promoting alternative energy systems (natural air ventilation, heating, sunlight), considering its natural benefits, we have the green stamp quality and ecological rules for human beings benefits and environment. Likewise, we offer tranquility for all the passengers of the property, since Yaganhouse complies the environmental regulations of security, being transparent regarding the amenities we offer, providing a high quality service which guarantees, among the wide offer on different properties on the market, based on clear and objective parameters.

Another important aspect we are concerned about has to do with the respect that nature deserves biodiversity, culture and local traditions as well as the support of sustainable development of the zone.

In the coffee-bar, you will be able to have a welcome drink, it is such a good place to share and meet other travelers. We are always available to help you in your trip and we also have all the experience to provide the best advice in Torres del Paine, since we are passionate on Patagonia and travelers like you!

We have the best unforgettable stay at the world's end!

Delicious breakfast, Free towels and soap, Laundry, Free Internet/Wi-fi and cable TV, Rent equipment, Rent bicycle, Free luggage storage, Kitchen open all day, BBQ area, Tour agency. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 8.9

  • Location 9.8

  • Staff 8.2

  • Atmosphere 8.7

  • Cleanliness 8.7

  • Facilities 8.9

Latest Reviews

  • 10.0


    01 Sep 2019
    The staff was amazing! She helped us when we did not get a rental car because it was a public holiday and in the end we got one! Yaganhouse is a place where you feel at home directly. Such beautiful & cozy decoration ……
    Argentina, Female, 25-30
  • 10.0


    29 Mar 2019
    My favourite hostel in my 3 weeks in Patagonia. Staff are great and the place is not too big. It’s spotlessly clean and also quiet. The common areas are bright and open, they even are more spacious and light than the photos on the site. I’d stay there for sure if in Puerto Natales again.
    Australia, Male, 41+
  • 10.0


    20 Mar 2019
    Great open spaces for relaxing and eating. Very clean. Friendly and helpful staff.
    Australia, Male, 41+
  • 10.0


    21 Feb 2019
    Wonderful stay and great value! Room was clean, comfortable, and quiet. The atmosphere downstairs is lovely too with great art, music, and lots of plants that make for a really inviting place to relax. Staff were all wonderful. Breakfast was delicious too and ready almost as soon as we sat down.
    USA, Female, 25-30
  • 10.0


    31 Jan 2019
    Great place to stay! Room and bathroom were very clean. Breakfast simple but decent. Great location close to main square and restaurants.
    Brazil, Female, 31-40
  • 9.7


    03 May 2019
    Excellent hostel! Great vibes, very friendly and helpful staff. Excellent breakfast served from 6:15 to 10. Book tours at the front desk. Would definitely stay again!
    USA, Male, 18-24
  • 9.7


    13 Mar 2019
    Wonderful vibe, friendly and very helpful staff. Comfortable rooms & shared public space. Delightful bar & restaurant (with live music while we were visiting) just across the street.
    USA, Female, 41+
  • 9.4


    29 Apr 2019
    Loved my stay here, very homely, good location, friendly staff and adorable house dogs! Great kitchen (well equipped) and comfy and stylish lounge spaces. Rented my equipment for the W hike here and it was all good quality, particularly the backpack. Wifi was sometimes slow but I think that's just Puerto Natales. They stored my luggage for free for me while I did the hike, which was really helpful. Great base for a trip to PN and the TdP.
    England, Female, 25-30
  • 6.6


    28 Mar 2019
    One fabulous lady on the front desk, made this review a higher score than it should be. The room smelt on arrival & the owner was extremely rude and had loud music on past their silent time the night before having to wake up to start our trek. The breakfast was not prompt or set up well to accommodate the obvious 7am bus departures for torres del paine. Communal areas were the best part with a nice kitchen area and they do store luggage for you.
    England, Couple, 25-30
  • 5.1


    20 Aug 2019
    We feel mislead. We picked this for accommodations, support and hospitality. We are truly disappointed in all three. We had no use of the kitchen or garden, construction paint fumes filled our room and soaked our clothing nightly. Yagan House does not run its own tours as the website suggests. The staff repeatedly misbooked tours and mislead us. We had to fix everything they did regarding tours. We felt unwelcome and like an inconvenience for asking for help and guidance. Stay elsewhere.
    USA, All Female Group, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Parking
  • Free WiFi
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Cable TV
  • Hair Dryers
  • Outdoor Terrace
  • Self-Catering Facilities
  • 24 Hour Reception
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Minibar
  • Board Games