Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

14 days prior to arrival, cancellation is free
7 days prior is 80% of the first night
No show or the day of cancellation, 100% of first night

Additional Terms and Conditions

Any damage done by guests will be their responsibility to pay for

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

Breathtaking scenery & the majestic Japanese Alps surround our hostel.
Built in 1783, our building was once a city office and school. It was then a traditional Japanese Hotel for 120 years before becoming ZEN Hostel, where modern meets traditional.
Our facility boasts a lounge with a view of the in-house pond, clean, comfortable & spacious rooms, a small gym area and a cafe/bar where locals and guests can create new but lasting friendships.

ZEN Hostel also has events such as making paper crafts with a local artist, language exchange, tea ceremony, & yoga. Outside of the hostel, you will find several hot springs, cute shops, restaurants and a shrine.
There is also a nice walk around the town which encompasses 3 Deities of Happiness or hiking and cycling trails at Shiga Kogen.
Avid winter sports lovers will not be disappointed by the surrounding slopes either. ZEN is also close to the famous Snow Monkey Park where visitors will see monkeys playing and bathing in the hot spring. View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 9.0

  • Location 10.0

  • Staff 8.0

  • Atmosphere 7.0

  • Cleanliness 9.5

  • Facilities 8.5

Latest Reviews

  • 10.0


    02 Apr 2019
    Place is awesome!
    USA, Male, 31-40
  • 10.0


    10 Jan 2019
    Lovely place with lovely staff, as close to the monkeys as you are going to get.
    Australia, All Male Group, 18-24
  • 10.0


    04 Jan 2019
    The staff were very accommodating and very kind. I really enjoyed my stay in Zen. I should be satying there again when I will visit Nagano.
    Philippines, Female, 25-30
  • 10.0


    25 Oct 2018
    I really enjoyed this hostel. Most people come for the snow monkeys, but we came because we were looking for some down time after some mad travels. Really nice area, gorgeous walks, snow monkeys are great and the hostel itself is great. Not the most comfortable beds, but not the worst I've had.
    Ireland, Couple, 31-40
  • 9.7


    16 Mar 2019
    Super clean and affordable! Very caring and friendly staff, available for help if needed. Close to the train station. We really enjoyed our stay!
    Canada, Female, 18-24
  • 9.4


    31 Jan 2019
    Helpful staff! Bomb curry!! Good atmosphere and comfortable rooms. The bathrooms were small but very well kept. Overall a cozy and friendly atmosphere. I would return.
    South Africa, Male, 25-30
  • 9.4


    14 Dec 2018
    Very good service and a really cool building. Stayed in a private room and it had a code locking system, great heating in the room. Common areas were a bit cold but the views are stunning. Easy access to Yudanaka station and busses going to the snow monkey park. Close to convenience store and a host of bars and restaurants. Staff are extremely helpful and kind and cater to English speakers well.
    Australia, Female, 18-24
  • 8.6


    03 May 2018
    The hostel was located in a rather small town with literally a few streets and the nearest market was an hour away, but there is a Lawson (convenience store) 2 min walking distance. I stayed in a 16bd mix dorm and the beds were hard, so I found that rather uncomfortable, but there are extra comforters available for extra cushion.
    USA, Female, 25-30
  • 7.4

    Very Good

    08 May 2019
    I was the only one staying in the hostel for the night that I was there, so it was very quiet. Otherwise, perfect location to visit the snow monkeys
    Australia, Male, 18-24
  • 7.1

    Very Good

    13 Apr 2019
    Great location! But very very quiet. I think we were the only ones in the building most of the time (not even staff). Kind of expensive for what it is. Staff spoke great English when they were there.
    Australia, Couple, 18-24
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Dryer
  • Elevator
  • Fitness Centre
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Meeting Rooms
  • Parking
  • Security Lockers
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Fax Service
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Foosball