Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

* Any modifications or cancellations must be notified to

* If the whole reservation is cancelled up to 28 days before the arrival date, the accommodation deposit (30% of the reservation) will not be refunded.

* The group reservation can be amended free of charge up to 28 days prior to arrival. If due to the amendments the value of the reservation falls below the original deposit amount, then we will not be able to refund the difference.

* If the reservation is cancelled less than 28 days before your day of arrival, no refund will be given, and the outstanding amount will be due.

* If the booking is made less than 28 days of the arrival date the full amount will be due immediately, no refund will be given for any cancellation or amendments.

* Cancellations must be notified up to 48 hs before the arrival date to

Additional Terms and Conditions

* No Stag/Hen/Bachelor Party accepted at the property
* Failure to comply with the policies will result in the eviction of the whole party.

* Check-in time: from 3 PM - Due to COVID-19, until further notice, an estimated arrival

time will be requested to avoid crowds at the reception and to allow for social


* Check-out time: until 11am. (later check-out can be charged extra)

* No smoking or vaping inside the building, nor on the terraces or patios. Smoking is only permitted outside at the entrance. (Smoking fee inside the building or patios is 200 EUR).

* There is a zero tolerance policy for drugs and alcohol on the premises. No alcohol is allowed in the hostel.

* Only 1 person per POD is allowed. Please use the bed that’s assigned to you at check-in. No visits allowed inside the rooms.

* NOISE POLICY - Quiet time is from 11 PM – 8 AM in the rooms, bathrooms and corridors.

* A valid photo ID (passport, ID card – only for members of EU, driver’s license – only for spanish citizens) is required at check-in process for all members of the group. If not delivered, check-in and access to the hostel will be refused as legally required.

*Group receives link to be able to do check-in online before arrival for ALL members of the group. Group will receive also Excel sheet where you can add manually all data and reception can prepare all check-in for you. This Excel with all data will need to be delivered at least one month prior arrival. If no data are delivered or filled, the group will need to count with waiting time during the check-in until all data are proceed by reception as legally required.

* Guests under 18 years old are not permitted to share rooms with other guests who are not part of their group and can only book if accompanied by an adult guardian and delivered Parental Consent Form signed by parents. You can request parental consent form from the reception before arrival. During the check-in process it has to be delivered to reception as legally required.

* There is 24 hours access to the hostel with a virtual key on the Goki app (to be downloaded by everyone on their smartphone) or with a personal pincode. To make check-in process faster, please download the GOKI app on all mobile phones of each group member:

For Android:

For Apple:

* The coffee shop is open from 7:30 AM until 22:30 PM. Breakfast will be served from 8 AM until 11 AM. Can be bought in the same day from the coffee shop. (if group members decide to buy breakfast in the same day without previous planification, need to accept limited offer in the day).

* There is a 14 days maximum stay policy.

* No pets are allowed at the hostel.

* We do not accept Cash for payment of stay or damage deposit

* Failure to comply with the policies will result in eviction of the whole party.

Privacy policy:

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

* 24 hours before arrival, a damage deposit will be taken (€30 per person pre-authorization on a valid credit card) and a code of conduct needs to be signed by a group leader. It is responsability of the group leader to deliver correct and actual information asap about right amount of group members arriving to the hostel.

* A non-refundable deposit of 30% will be charged within two working days of this email (or after the reservation has been confirmed) to secure the reservation. If you have not contacted us within 2 days of this email, we assume the terms and conditions have been accepted. Reservations will be cancelled if a payment cannot be taken within 14 days of the booking date.

* The remaining balance is due 28 days prior to the arrival date.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Zero Barcelona hostel is a brand new hostel in a very popular area of Poblenou based just 500 metres from the beach and within 5 minutes walk from the Poblenou metro station.

You can choose from different sizes of shared dormitories with shared or private bathrooms. The modern, very cosy and friendly hostel offers a lobby, terrace and cafe area to have a lot of space to relax.

All rooms are air-conditioned/heated, non-smoking, offer natural light, brand new beds and free Wi-Fi. Each bed includes bed linen, a curtain for your own privacy and complimentary lockers.

Our staff is available to you 24 hours and we offer also a self-check-in option with our new kiosks. Dormitories are available for guests over 18 years old. Daily Breakfast is for an extra cost. We accept groups.

Zero Barcelona Hostel Policy and Condition:

Cancellation Policy: 2 days prior arrival (63 hours before arrival) - you can modify and cancel for free up to 63 hours before arrival. (After booking becomes non-refundable)

Late cancellations and No-shows - full amount is charged and no refunds are made

Pre-payments: All bookings are fully charged (including the city tax) 2 weeks prior arrival.

Check-in from 15.00 to 02.00 (the next day, if it would be later, you have to notify us before or your reservation will be cancelled as No Show)

Check out before 11.00

No Cash accepted, we accept only credit cards.
Taxes included
Breakfast not included

Beds: If you book bed in a shared dormitory, we can not guarantee that you will stay in the same bed for the whole stay.
If you are a group and you book beds in dormitory instead of a private room, we can not guarantee you that you will be all accommodate it together in the same room. It depends on availability.

24 hours reception.
No curfew
Pets are not allowed

In our dormitories, we accept only adults over 18 years old. People under 18 years old can stay only in a private room (the whole room has to be reserved like a private and can not be shared with anyone who is not part of the group) and travel accompanied by an adult and bring a completed Parental consent form for check-in.

For Groups of 8 or/and more people - different conditions applies.

Zero-alcohol policy in our property.

We do not accept Stag/Hen/Bachelor parties.

Important Information regarding the City Tax:

- From 1st of April 2022 until 31st of March 2023 the city tax is 3.03 EUR per person per night.
- From 1 st of April 2023 until 31st of March 2024 the city tax is 4.13 EUR per person per night. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 9.4

  • Location 8.6

  • Staff 9.2

  • Atmosphere 8.5

  • Cleanliness 9.2

  • Facilities 8.7

Latest Reviews

  • 10.0


    27 Jun 2022
    The staff at Zero is the best! Very kind and friendly.
    USA, Female, 41+
  • 10.0


    21 Jun 2022
    Clean, private, relaxing stay. 10/10
    USA, Male, 25-30
  • 9.7


    24 Jun 2022
    A great place to stay! Was very happy.
    USA, Female, 18-24
  • 9.7


    22 Jun 2022
    I came here when I needed a rest from traveling. I booked a single and slept for about 3 days straight, but I REALLY REGRET that I needed to do that here because this place is soooo lively! It’s bubbly, fun, with lots of daily activities and the most warm and welcoming, energetic staff. I met two of the staff during my stay (again, was in my room sleeping 99% of the time) and legitimately considered extending my stay just so that I could play around with everybody in the hostel. When I first walked in, I th
    USA, Female, 25-30
  • 9.7


    19 Jun 2022
    I really can’t complain, they spoke English, gave great recommendations and were very friendly. I honestly think this is the best hostel in Barcelona.
    USA, Male, 18-24
  • 9.4


    10 Jun 2022
    Stay here was amazing! Bed was so comfy and the staff was phenomenal! Absolutely a must stay if you want to be close to the beach and lots of fun when visiting. 10/10 will stay again
    USA, Female, 31-40
  • 9.1


    24 Jun 2022
    This was a good hostel. I was kind of unlucky that I got stuck in the corner of the room where no sunlight reached, but the beds were nice and new. The staff was always friendly and the facilities clean. Keep in mind you will have to download an app for your keys. Also, the bathrooms and showers are one floor lower so there is a lot of walking up and down (unless you want to wait for the elevator). I would stay again.
    USA, Female, 25-30
  • 7.4

    Very Good

    13 Jun 2022
    We stayed for 4 nights and there wasn’t much socialising as the common areas are where people are doing their work, alcohol also isn’t allowed on premises. It was very close to the beach which was great and an easy metro ride to the city centre
    Australia, Female, 18-24
  • 6.3


    09 Jun 2022
    The facilities were very nice. The people staying there were dreadful. They threw their stuff all over the room, and were highly disrespectful. Made it impossible to get adequate sleep.
    USA, Male, 25-30
  • 5.7


    12 Jun 2022
    Rating low because the staff made the atmosphere uncomfortable. One of the workers was staying in our room and brought a guy back with her. We had to sit and listen to her kiss and make inappropriate sounds for at least an hour. He was in our room several times and I do not believe his bed was in there. She also would come in after 10 PM, turn the lights on, be extremely loud, and then leave without shutting the lights back off. Was more disrespectful than any of the other guests staying there.
    USA, Female, 25-30
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  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dishwasher
  • Dryer
  • Elevator
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Towels for hire
Food & Drink
  • Cafe