Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

- If you have paid any amount over the booking advance, it stands applicable for a refund only if cancellation is informed 3 days (72 hours) or more in advance.
- If informed within 3 days of the standard check-in time (12pm), the amount shall be adjusted against cancellation fee.

Additional Terms and Conditions

- Alcohol consumption is strictly prohibited at the property owing to the local laws.
- If the group behavior is deemed unfit at the property, the Zostel Property Manager, upon subjective evaluation, retains the full right to take required action which may also result in an on-spot cancellation without refunds.
- Zostel reserves the complete right to admission.
- Standard check-in time is: 12pm;
Standard check-out time is: 10am
- Children below 18 years (whether accompanied or unaccompanied by a guardian) are not allowed in Zostel.
- We do not recommend our hostels to families.
- Please carry a valid Govt Photo ID card for verifying the reservation. (PAN Card is not accepted as a valid ID)
- You are required to make a 100% pre-payment at the time of your check-in.
- Lockers for your valuables are available in each dorm room, however the hostel will not be held responsible for any lost/stolen/damaged luggage.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
8.4
  • Great Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Zostel Mumbai, the biggest and the liveliest backpacker hostel in Mumbai, is located just 4 KMs from the Mumbai International Airport

Located in Andheri East, a northern suburban area of Mumbai, Zostel Mumbai will be a breath of fresh air if you are not accustomed to the chaos of the city. With a cafe, a common area full of games, and a Bollywood themed rooftop, being bored is not an option here. With various stay options suiting all kinds of travelers, be prepared to experience Mumbai like a local both inside and outside the hostel with Zostel!
If the traveler in you is calling out, we’ll hear it well. Every day in Zostel is happening, complete with doses of laughter and experiences. Chill out with the coolest set of people from around the world and travel without hassles.

Before your mischievous minds starts wandering far, let us put one thing real straight, We take the comfort of each and every traveller very seriously.

Also, if getting intoxicated is all you’re looking for, we urge you to look ELSEWHERE. At Zostel, we’d rather pass and share episodes. ;)
Our friendly staff can help you explore Mumbai and various highlights like old forts and caves for the history lovers, art galleries and museums for the art lovers and the endless Arabian Sea for the adventure seekers! Do take a walk at Marine Drive while the sun sets and you will realise you have found a place you will never want to leave.

|Free Wifi, Hot Showers, Free Travel Assistance|

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Reviews & Ratings

  • Value For Money 8.6

  • Security 8.6

  • Location 7.1

  • Staff 8.8

  • Atmosphere 8.5

  • Cleanliness 8.4

  • Facilities 8.8


Latest Reviews

  • 9.4

    Superb

    27 Dec 2018
    I went into this Hostel as a solo traveler. I was nervous but I really enjoyed my stay there. The staff was friendly and welcoming which helps when your a solo traveller. The hostel does an amazing job with brining people together I have never seen anything like it. The staff are awesome, super helpful about everything, they helped with everything in the hostel and outside in Bombay. I regret not staying in one of them before!
    Honduras, Male, 18-24
  • 9.4

    Superb

    09 Dec 2018
    Very clean hostel with good staff always eager to help. They even booked for me the bus ticket with their credit card because the foreign card wasn’t excepted on that website. Excellent recommendations for food and local guides. I like the location the most because it is close to airport, both for domestic or international flights.
    Serbia, Female, 41+
  • 8.0

    Fabulous

    02 Dec 2018
    Really friendly and helpful staff, a great welcome to Mumbai : ) the neighborhood is nice for a local vibe, so takes an hour or so to reach major touristy spots.
    England, Mixed Group, 31-40
  • 6.6

    Good

    17 Nov 2018
    Nice hostel overall. However, without Uber or Ola you will struggle to find this place. On two occasions whilst in Mumbai my phone died and I was unable to get back to the hostel as local tuktuks and taxis didn't understand the address in English. It would be great if the hostel gave guests business cards with the address in the local languages. Lockers good. Bathrooms nice. Good AC. Atmosphere poor. Also, Zostel is a big chain but charges for using card.... like c'mon guys don't be so greedy.
    England, Male, 25-30
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Facilities

Free
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Parking
  • Reading Light
  • Security Lockers
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities

Policies

  • Age Restriction
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Things to Note

1. Cancellation policy: 72 hours before arrival.
2. Check in from 12:00 to 23:00.
3. Check out before 10:00.
4. Payment upon arrival by cash. Credit card is accepted.
5. Reception working hours 24 hours.
6. Age Restriction. Guests must be 18 years or more, regardless of whether they are accompanied with adults or not. We do not recommend our hostels to families.
7. No pets.
8. In case of a group of 4 or more, you would be purposefully allotted different dorm rooms.
- We strictly DO NOT allow a group stay of more than 8 people at any of our hostels.
- If the group behavior is deemed unfit at the property, the Zostel Property Manager, upon subjective evaluation, retains the full right to take required action which may also result in an on-spot cancellation without refunds.
9. Please carry a valid Govt Photo ID card for verifying the reservation. (PAN Card is not accepted as a valid ID)
10. Local residents/guests carrying a local ID would not be allowed to check in.
11. You are required to make a 100% pre-payment at the time of your check-in.
12. Lockers for your valuables are available in each dorm room, however the hostel will not be held responsible for any lost/stolen/damaged luggage.
13. Non-resident guests are not allowed inside the property.
14. Alcohol or substance abuse is strictly prohibited in the hostel premises.


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