Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

- If you have paid any amount over the booking advance, it stands applicable for a refund only if cancellation is informed 3 days (72 hours) or more in advance.
- If informed within 3 days of the standard check-in time (12pm), the amount shall be adjusted against cancellation fee.

Additional Terms and Conditions

- Alcohol consumption is strictly prohibited at the property owing to the local laws.
- If the group behavior is deemed unfit at the property, the Zostel Property Manager, upon subjective evaluation, retains the full right to take required action which may also result in an on-spot cancellation without refunds.
- Zostel reserves the complete right to admission.
- Standard check-in time is: 12pm;
Standard check-out time is: 10am
- Children below 18 years (whether accompanied or unaccompanied by a guardian) are not allowed in Zostel.
- We do not recommend our hostels to families.
- Please carry a valid Govt Photo ID card for verifying the reservation. (PAN Card is not accepted as a valid ID)
- You are required to make a 100% pre-payment at the time of your check-in.
- Lockers for your valuables are available in each dorm room, however the hostel will not be held responsible for any lost/stolen/damaged luggage.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
7.5
  • Nice Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Zostel Mumbai, the biggest and the liveliest backpacker hostel in Mumbai, is located just 4 KMs from the Mumbai International Airport

Located in Andheri East, a northern suburban area of Mumbai, Zostel Mumbai will be a breath of fresh air if you are not accustomed to the chaos of the city. With a cafe, a common area full of games, and a Bollywood themed rooftop, being bored is not an option here. With various stay options suiting all kinds of travelers, be prepared to experience Mumbai like a local both inside and outside the hostel with Zostel!
If the traveler in you is calling out, we’ll hear it well. Every day in Zostel is happening, complete with doses of laughter and experiences. Chill out with the coolest set of people from around the world and travel without hassles.

Before your mischievous minds starts wandering far, let us put one thing real straight, We take the comfort of each and every traveller very seriously.

Also, if getting intoxicated is all you’re looking for, we urge you to look ELSEWHERE. At Zostel, we’d rather pass and share episodes. ;)
Our friendly staff can help you explore Mumbai and various highlights like old forts and caves for the history lovers, art galleries and museums for the art lovers and the endless Arabian Sea for the adventure seekers! Do take a walk at Marine Drive while the sun sets and you will realise you have found a place you will never want to leave.

|Free Wifi, Hot Showers, Free Travel Assistance| View House Rules

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Reviews & Ratings

  • Value For Money 6.8

  • Security 8.2

  • Location 6.2

  • Staff 9.0

  • Atmosphere 7.0

  • Cleanliness 8.0

  • Facilities 7.0


Latest Reviews

  • 9.1

    Superb

    29 Nov 2019
    Nice place
    India, Female, 18-24
  • 8.3

    Fabulous

    14 Oct 2019
    The hostel is 1 km from the metro and very close to the airport ..around 3 km. Andheri East is not as posh and clean as Bandra and can be a bit too far from all the tourist spots but metro and local train makes up for it. The food option in the hostel was limited and the rooms weren't as good as the Bangalore counter part. But overall a good place to stay thanks to the team as they are very helpful and had conducted an event also to help fellow tourist explore the city.
    India, Female, 25-30
  • 8.3

    Fabulous

    19 Sep 2019
    Stayed there for one night, liked the place, if you are looking for affordable stay, this is your place.
    India, Male, 18-24
  • 8.0

    Fabulous

    28 Jan 2020
    Was a decent hostel, staff were very friendly. I found the hostel to be quite far from the main attractions in South Mumbai. Had a great outside chill area and good food in the restaurant.
    England, Male, 18-24
  • 8.0

    Fabulous

    13 Oct 2019
    Nice clean hostel with comfortable beds. Not a great location if you’re travelling, 2 hours from the sights. No other backpackers staying here so not good to meet people. Staff were friendly though :)
    England, Female, 25-30
  • 7.1

    Very Good

    05 Mar 2020
    Nice new Zostel location, but a bit high in price for a private room since the location is far from the Mumbai highlights. The restaurant inside the hostel is amazing!
    Netherlands, Male, 31-40
  • 7.1

    Very Good

    04 Jan 2020
    Overall Zostel is a good place to stay for budget friendly travelers. I stayed with my mom for 2 days. The management is super considerate, they allowed me to check-in before time as I had a test the same afternoon. But it can be disturbing sometimes in the night when people talk loudly in the common area even after 11 PM and also staff & other people entering the room at any time of the day. Overall it was a good experience staying at Zostel
    India, Female, 25-30
  • 6.0

    Good

    29 Jan 2020
    The staff were very nice and helpful. The room was clean. The environment felt safe. Water,tissues and handwash were available. Canteen food quality was good and prices were reasonable. Some furniture inside the room should be provided to sit. Drying area access should be provided to all.Common room access duration should increase. Smoking should not be allowed in the dining hall. One shelf should be there in the bathroom to keep our essentials. Drawers under beds should be better maintained.
    India, All Female Group, 25-30
  • 4.6

    Rating

    31 Jan 2020
    I dont recomend this hostel to any traveler .Because mostly local Indians are staying at the hostel.It means no respect .It was too loudy,my sleep was interrupted at the middle of the night by scream of a drunk group.Room wasnt clean and smelling bad. And there was a guy having food in the room..It was just terrible..
    Turkey, Male, 31-40
  • 3.1

    Rating

    18 Sep 2019
    Not even close to how it appears in photos. Beddings are very dirty, got it changed twice.
    India, Male, 31-40
Read all reviews

Facilities

Free
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Parking
  • Reading Light
  • Security Lockers
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities


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