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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

A non-refundable deposit of 50% is required

Additional Terms and Conditions

A non-refundable deposit of 50% is required. Please contact us directly for transfer details.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Zumag Sisa

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Our hostel has a large, breezy chill-out area on our terrace with hammocks and beautiful views over the city and the mountains in the distance. We offer spacious single and double rooms and dorms, all with private bathrooms and fans. We have a spacious kitchen, a barbecue area, two dining rooms, Wi-Fi and safe parking. Mobile homes are also welcome.

Just a short bus ride away from our hostel you can find lagoons and waterfalls, green rivers, visit the Quechua’s ethnic groups, or try rafting (Tena is considered one of the best rafting destinations in South America). We encourage you to also enjoy the food of the region, or the nightlife in the city, which is especially nice on the weekends. Tena is a gathering point for tourists who want to enjoy the Amazon region of Ecuador. You can reachTena in only 3 hours by bus from Baños or in 4 hours from Quito.

Zumag Sisa Policies & Conditions:
Cancellation policy: 24h before arrival.
Payment upon arrival by cash.

Check in from 1.00 PM.
Check out before 11:30

Taxes included.
Breakfast not included - available for 3 USD per person per day.

24 hours reception.
No curfew.

Check Availability

Reviews & Ratings

  • Value For Money 8.8

  • Security 9.2

  • Location 9.0

  • Staff 9.3

  • Atmosphere 8.8

  • Cleanliness 8.7

  • Facilities 8.7

Latest Reviews

  • 10.0


    12 Oct 2018
    Very good located hostel and close to the bus terminal. Rooms are clean and spacious. The Kitchen has all what a traveller needs. The owners are the most friendly people in Ecuador and gave us very good insiders obout where to eat and where to go (touristics spots). Try the Empanadas de queso next door. Thanks for everything Zumag Sisa!!
    Germany, Male, 18-24
  • 10.0


    25 Aug 2018
    A very nice place! The owners and their daughter are super friendly, I felt very welcome and at home! They helped me when I had any questions and we spent some lovely hours chatting in the kitchen. Thank you :)
    Switzerland, Female, 25-30
  • 9.4


    09 Oct 2018
    The owners are super genuine and helpful. They will help you with anything. I had to get stitches while I was here and the owners took me to the hospital and talked to the doctors for me because I don’t speak Spanish. One thing I wish they had was hot water and mosquito nets but overall super fun hostel. They also have a pool table
    USA, Male, 18-24
  • 9.4


    19 Jul 2018
    I had a great stay in Tena thanks to this hostal. I just had one night and wasn't sure what I was going to do the next day but I ended up meeting another traveler who was going rafting and the woman at Zumag set it up for us. It was a great time! I wasn't leaving until that evening and I was able to shower/hang out, even after checking out. She dropped off my laundry for me while I was rafting and gave a great dinner recommendation. Stay here if you're in Tena!
    USA, Female, 31-40
Read all reviews


  • Free City Maps
  • Free Parking
  • Free WiFi
  • Towels Included
  • Breakfast Not Included
  • Common Room
  • Outdoor Terrace
  • Parking
  • 24 Hour Reception
  • Bicycle Hire
  • Tours/Travel Desk
Food & Drink
  • Bar


  • Credit Cards Not Accepted
  • No Curfew
  • Taxes Included

Things to Note

Zumag Sisa Policies & Conditions:

Cancellation policy: 24h before arrival.
Payment upon arrival by cash.

Check in from 1:00 PM.
Check out before 11:30
Taxes included.
Breakfast not included - 3.00 USD per person per day.

24 hours reception.
No curfew.

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