Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Great Location
  • Helpful Staff
  • Awesome Cleanliness
Read all reviews

Property Description

The a&o Berlin Mitte welcomes its guests completely renovated in a new design. It is centrally located in the district Mitte and well connected to the transport network. Neighboring to Kreuzberg, with only two underground stations to Alexanderplatz and a 10-minute walk to Ostbahnhof, it is the ideal base for exploring the city. With 479 modern single, double, family and shared rooms, there is a wide choice of room types - whether backpacker, group or family: everyone will find the right bed. All rooms have a bathroom with toilet, shower and the most important hygiene items. The reception and the snack bar in the design lobby are available 24 hours a day, as well as free highspeed Wi-Fi throughout the hostel. In addition: a beer garden, guest kitchen and laundry, bicycle rental, reading corner, billiards and football table etc.

- 24-hour reception and snack bar
- All-you-can-eat breakfast for 7 € (weekdays: 6 - 10 a.m. | on weekends: 7 - 11 a.m.)
- Free Wi-Fi in all public areas and rooms
- Check-out by 10 a.m. (on weekends: 11 a.m.)
- Late check-out until 2 p.m. on request (10 € per room, private room only)
- Non-smoking only
- Multilingual, friendly staff
- Ticket sales and information day and night
- Billiard and tabletop football
- Laundry and kitchen for guests
- Sky Premium TV in the lobby
- Children's play area
- Car parking (reservation in advance)
- Electric car charging station
- ATM in the hostel
- Free safe at the reception
- Your pet is welcome for 5 € per night (private room only)
- Meeting rooms with equipment bookable
- Coworking Space in the design lobby View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.7

  • Security 7.2

  • Location 7.5

  • Staff 6.4

  • Atmosphere 6.6

  • Cleanliness 7.3

  • Facilities 6.9


Latest Reviews

  • 9.1

    Superb

    03 Aug 2019
    Nice place. Little bit expensive.
    Mexico, Male, 31-40
  • 6.9

    Good

    13 Sep 2019
    Staff : usually smiling and welcoming, can become robotic due to the amount of people passing by. Place : super clean, lots of places where to sit and rest in the common area + lots of plugs to charge your phone or use your computer with good wifi access in the whole hotel. Facilities : this is where the disappointment comes. Bed sheets are not included and you need to pay extra. If I come in a hostel, it is for its price and this is the first time I see bed sheets not included. Bad surprise
    France, Female, 25-30
  • 6.9

    Good

    15 Aug 2019
    They need more staff at checkin and bar over busy periods.
    South Africa, Female, 41+
  • 6.9

    Good

    12 Aug 2019
    Hostel facilities are great, it has anything you bed for a good night sleep. That being said the hostel was extremely understaffed which meant it took quite a minute to get served and then once you got served staffs were not the most pleasant of people. Would I stay here again? Probably but they need to employ more people.
    England, Female, 18-24
  • 6.9

    Good

    28 Jul 2019
    I found the a&o hostel a pretty good place to spend a couple nights for an affordable price. I did however end up waiting far longer than expected to check in because of under staffing, and to get a coffee, because of a faulty coffee machine. This ended up costing me a bit of my limited time in Berlin. Also, the staff assume you have your own bed sheets unless you mention otherwise. Overall though, I‘d say the affordability is probably worth the minor inconveniences.
    New Zealand, Female, 18-24
  • 6.3

    Good

    09 Sep 2019
    This is a hotel-style hostel, so don't expect activities or atmosphere. Hostel was clean, but there are no lockers in the rooms. Breakfast is not included at all in the price, and there is no access to a kitchen. Good for a good night's sleep though.
    Ireland, Female, 18-24
  • 6.3

    Good

    03 Aug 2019
    I missed a common kitchen, and life at the hostek was a bit boring..
    Slovenia, Mixed Group, 18-24
  • 5.1

    Rating

    12 Aug 2019
    Basically the hostel is cheap to stay at and they change you insane prices for everything else you do, and they cut every corner in the book. Also, if you have to go to the front desk for literally any reason, expect to be in line for at least 30 minutes because they are obscenely understaffed. This morning I also had the pleasure of waking up to picking a bug off of my hip in bed. Unconfirmed if it was just a small big bug or if it was a bed bug. Overall negative regrettable experience.
    Canada, Male, 18-24
  • 3.4

    Rating

    16 Aug 2019
    Having stayed with A&O in Hamburg, I thought id stay again during my time in berlin. Big mistake! having worked as a customer experience manager for five years, I can honestly say I am utterly disgusted with the appalling customer service at this hostel. I have to say, I wish I never booked to stay here. The reception staff made me feel very unwelcome and wouldn't even make eye contact me, was just so so rude and it impacted my entire trip to Berlin. Continuously unhelpful and rude.
    England, Female, 31-40
  • 2.9

    Rating

    14 Sep 2019
    Horrible service rude staff. Extremely poor facilities. Hidden fees
    Singapore, All Male Group, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free WiFi
General
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Children's Play Area
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Linen Not Included
  • Meeting Rooms
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Towels Not Included
  • Washing Machine
Services
  • 24 Hour Reception
  • ATM
  • Bicycle Hire
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Vending Machines
Entertainment
  • Pool Table
  • Wi-Fi


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