Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 1 days in advance for Free Cancellation.
  • Great Location
  • Helpful Staff
  • Excellent Cleanliness
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Property Description

The a&o Hamburg City offers modernly furnished single, double or family rooms and spacious 4 to 8 dorms with comfortable beds. The spacious lobby and entrance area, with billiard, driving simulator and table soccer as well as a kids' play area, provides a welcoming atmosphere to relax in its international charm.
The a&o Hamburg City has a central location and very good connections to all public transportation. It is just a short 5 minute walk to the Central Station. Due to its central location the a&o is ideal to reach by car, by all forms of public transportation, and is a great starting point for excursions into the city of Hamburg.
The special highlight of the a&o Hamburg City is its rooftop terrace with an unparalleled view of the hanseatic city. The modern lobby and the stylish cafeteria invite everyone to sit back and relax.

- 24 hours reception
- All you can eat' breakfast for just 7,9 € from 6:00 till 10:00 am (7:00 till 11:00 am on the weekend)
- bar
- Sky TV
-24 hours snacks at our lobby-bar
- only non-smoking rooms
- daily newspaper
- Check-out till 10:00 am (11:00 am on the weekend)
-Late-Check-Out till 2:00 pm on request (10 € per room extra, only for private rooms)
- Check-In at 3:00 pm
-free WiFi in public areas and in all rooms
- multilingual and friendly staff
- ticket sale (walkabout, sight-seeing tours) and information
- credit cards VISA und Master, Maestro (for free)
- For 10 € per night, you are allowed to bring your dog (only in private rooms)
-billiard and table football
-free house safe
- Car Parking (19,00 € Per Day) View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 8.0

  • Location 7.9

  • Staff 6.9

  • Atmosphere 7.2

  • Cleanliness 8.2

  • Facilities 7.5

Latest Reviews

  • 10.0


    15 Sep 2020
    I've only spent one night at the hostel. The staff was very warm and friendly. The hostel is well located and very clean. The dorm had nice beds and good facilities.
    Brazil, Male, 25-30
  • 8.3


    08 Sep 2020
    The hostel is nice and clean. It's super big and hotel like, so if you're looking for something more cozy this place is not for you. Otherwise the staff was really friendly and there is cleaning service every day. Would definitely recommend.
    Germany, Female, 18-24
  • 8.0


    30 Jan 2021
    Good hostel for stay several times. Nice rooms.
    Argentina, All Female Group, 18-24
  • 7.1

    Very Good

    02 Jul 2020
    We had a room with the windows facing a main street with traffic all day and unfortunately also all night long. This would have been acceptable (as this is to expect when booking a hostel so close to the city), but the window's/window frame's isolation was that bad that even with closed windows it was very loud inside. Apart from that the room and the facilities were nice and clean. The hostel looks very modern and is close to different train-/subway-stations.
    Germany, Couple, 18-24
  • 6.6


    24 Sep 2020
    Great location, but long queue for check-in and any other issue (e.g. breakfast, lockers, etc.). Staff rather unfriendly.
    Germany, Female, 25-30
  • 6.0


    07 Mar 2020
    Had to pay for bed sheets and towels which I don’t think was appropriately advertised. The bed sheets were also awful quality. Rooms were hard to find. Corridors smelt a little of smoke suggesting people were smoking in their rooms too. I wouldn’t recommend staying here if you’re properly travelling. Seemed like a place more for families and young adults partying which is a weird mix I know.
    England, Female, 18-24
  • 5.7


    11 Oct 2020
    Room was not too clean and the housekeeping only changed the bathroom mat every day, nothing else. Walls are really thin you can hear everything.
    South Korea, Female, 25-30
  • 5.4


    14 Jun 2020
    Staff were rude and ubhelpful. Constantly over filling the room past 50% (the governments covid19 laws in place.) ammenties were closed even though there was nothing on hostel world or their website to say the kitchen and laundry were closed
    New Zealand, Male, 25-30
  • 5.1


    02 Oct 2020
    - Slow, Lazy, Unfriendly & Rude guy at the reception ... Finally a nice lady helped, took 1 hour to check in due to lack of staff . - 1 whole bed set was missing in the room, on asking about it on reception, was asked to pay extra charge ( for pillow, blanket & sheet ) . - Key-card stopped working every now & then, had to go back to reception thrice . - Rooms are poorly ventilated . - Staff doesn't care about the people coming. Only one kind lady on the reception who's helpful . - A BIG NO , A&O
    India, All Male Group, 18-24
  • 4.3


    06 Aug 2020
    Backpackers avoid. Queue: 30+ people packed like sardines in the queue for checkin - no social distancing. 30mins+ wait. Empty hand sanitisers. Checkin: No apology for wait. No explanation on where our room is, no “enjoy your stay” etc Price only seems cheap through hostel world because they charge you on top for *RENTING BEDSHEETS*?! Scam. Refused to give us a refund. Gave away our pool cue deposit to random strangers. Staff literally couldn’t seem to care less. More like a crap hotel.
    England, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Pool Table