Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 1 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

The a&o Hamburg City offers modernly furnished single, double or family rooms and spacious 4 to 8 dorms with comfortable beds. The spacious lobby and entrance area, with billiard, driving simulator and table soccer as well as a kids' play area, provides a welcoming atmosphere to relax in its international charm.
The a&o Hamburg City has a central location and very good connections to all public transportation. It is just a short 5 minute walk to the Central Station. Due to its central location the a&o is ideal to reach by car, by all forms of public transportation, and is a great starting point for excursions into the city of Hamburg.
The special highlight of the a&o Hamburg City is its rooftop terrace with an unparalleled view of the hanseatic city. The modern lobby and the stylish cafeteria invite everyone to sit back and relax.

- 24 hours reception
- All you can eat' breakfast for just 7,9 € from 6:00 till 10:00 am (7:00 till 11:00 am on the weekend)
- bar
- Sky TV
-24 hours snacks at our lobby-bar
- only non-smoking rooms
- daily newspaper
- Check-out till 10:00 am (11:00 am on the weekend)
-Late-Check-Out till 2:00 pm on request (10 € per room extra, only for private rooms)
- Check-In at 3:00 pm
-free WiFi in public areas and in all rooms
- multilingual and friendly staff
- ticket sale (walkabout, sight-seeing tours) and information
- credit cards VISA und Master, Maestro (for free)
- For 10 € per night, you are allowed to bring your dog (only in private rooms)
-billiard and table football
-free house safe
- Car Parking (19,00 € Per Day) View House Rules

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Reviews & Ratings

  • Value For Money 7.6

  • Security 8.1

  • Location 7.5

  • Staff 7.1

  • Atmosphere 7.2

  • Cleanliness 7.5

  • Facilities 7.3

Latest Reviews

  • 10.0


    19 Jun 2021
    Love it . The room was clean and big with just 2 people in. Huge hostel with atm inside .
    Uruguay, Female, 25-30
  • 9.4


    07 Oct 2021
    Everything was very comfortable and worked seamlessly except for some minor issue with my access card to the room after I checked in.
    Venezuela, Male, 25-30
  • 6.6


    14 Aug 2021
    Would not recommend for solotravelers. Plenty of families with kids. But interesting if you are looking for a cheap price.
    Belgium, Male, 25-30
  • 5.7


    24 Aug 2021
    I didn’t like this place at all. Some of the staffs was not friendly, helpful at all, and sometimes even rude. Many kinds running on the hall way until 3 am. Definitely I think they have a lot to improve to their guests. Regards!
    Brazil, Male, 25-30
  • 5.1


    29 Jun 2021
    I cannot express this enough: IT IS NOT WORTH THE LOW PRICE. The rooms are full even though they advertise 50% occupancy, the neighborhood is terrible and very close to where all the drug addicts get together so walking back alone at night feels unsafe. And the worst part, it is not clean. There is also 0 atmosphere
    USA, Female, 25-30
  • 4.3


    07 Aug 2021
    1h d'attente pour récupérer la chambre qui avait apparemment disparu de l'ordinateur. Lit très dur, torticolis au réveil. Localisation horrible entre le bruit et les gens qui rôdent la nuit. Bref, ne pas rester là bas
    France, Couple, 18-24
  • 3.7


    03 Jul 2021
    Extremely unfriendly, unprofessional and arrogant staff. They have given me false, already full room 3 times and every time i had to disturb a family in a room in the middle of the night. It took around 2 hours until they could somehow manage to give me an empty room because each time i also had to wait a long time in the queue before i can talk to the staff again. I could get the room at my 4th time only because i said that i will have to contact their manager and cancel my booking.
    Turkey, Male, 25-30
  • 3.4


    03 Jul 2021
    Charged me extra to my card, no staff can help with almost anything and if they can it takes hours, lobby never gets cleaned and in general a very shitty time. Corporate s**t-show.
    Netherlands, Male, 18-24
  • 3.1


    14 Aug 2021
    We were waiting on line around 2.5 hours to cheque in. The Lift were not working, so most of the guests have to take stairs upto floor. The Mattress was slippy and we could not sleep well.
    Bangladesh, Male, 25-30
  • 3.1


    12 Jul 2021
    The sftaff was unavailable to help whether with problems in the room or get advice about thing to do at Hamburg, the location is not convenient
    Israel, Couple, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Pool Table