Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

The a&o Hamburg City offers modernly furnished single, double or family rooms and spacious 4 to 8 dorms with comfortable beds. The spacious lobby and entrance area, with billiard, driving simulator and table soccer as well as a kids' play area, provides a welcoming atmosphere to relax in its international charm.
The a&o Hamburg City has a central location and very good connections to all public transportation. It is just a short 5 minute walk to the Central Station. Due to its central location the a&o is ideal to reach by car, by all forms of public transportation, and is a great starting point for excursions into the city of Hamburg.
The special highlight of the a&o Hamburg City is its rooftop terrace with an unparalleled view of the hanseatic city. The modern lobby and the stylish cafeteria invite everyone to sit back and relax.

- 24 hours reception
- All you can eat' breakfast for just 7,9 € from 6:00 till 10:00 am (7:00 till 11:00 am on the weekend)
- bar
- Sky TV
-24 hours snacks at our lobby-bar
- only non-smoking rooms
- daily newspaper
- Check-out till 10:00 am (11:00 am on the weekend)
-Late-Check-Out till 2:00 pm on request (10 € per room extra, only for private rooms)
- Check-In at 3:00 pm
-free WiFi in public areas and in all rooms
- multilingual and friendly staff
- ticket sale (walkabout, sight-seeing tours) and information
- credit cards VISA und Master, Maestro (for free)
- For 10 € per night, you are allowed to bring your dog (only in private rooms)
-billiard and table football
-free house safe
- Car Parking (19,00 € Per Day) View House Rules

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Reviews & Ratings

  • Value For Money 7.6

  • Security 7.9

  • Location 7.6

  • Staff 7.7

  • Atmosphere 7.1

  • Cleanliness 7.8

  • Facilities 7.7

Latest Reviews

  • 9.7


    05 Feb 2020
    Great stay. Would definitely return!
    USA, All Male Group, 25-30
  • 9.4


    08 Feb 2020
    Great place! It was clean, modern, and well maintained. Staff was so nice and helpful if we had any questions. Rooms were larger than expected! Location was ok, not very central but there is a subway station very close by and the road it is in can be noisy.
    USA, Female, 18-24
  • 8.9


    14 Feb 2020
    Our only complaint was the inaccessibility of the bed: hardly enough room to squeeze around it to get in! Another 10 cm each side would have been barely adequate. Another trash can in the main room would have been nice, too. Staff was great: very helpful and efficient. Twice we had sandwiches or pizza at the bar when it was too cold or too far to walk to a restaurant. They were good, a surprise!
    USA, Male, 41+
  • 8.6


    22 Feb 2020
    I reserved a private room for a group of six and all six of us had a really good impression of this location near Hamburg Hauptbahnhof. What disappointed us is seeing a condom wrapper under the bed and a beer bottle near one of the bunk beds. Maybe the person cleaning the rooms forgot to grab it, either way it was gross. The mattresses were comfy and the room was quiet, even closest to the window. If only checkin wasn't so late - 15:00 is a bit late. Overall good experience.
    USA, All Female Group, 18-24
  • 7.1

    Very Good

    02 Jul 2020
    We had a room with the windows facing a main street with traffic all day and unfortunately also all night long. This would have been acceptable (as this is to expect when booking a hostel so close to the city), but the window's/window frame's isolation was that bad that even with closed windows it was very loud inside. Apart from that the room and the facilities were nice and clean. The hostel looks very modern and is close to different train-/subway-stations.
    Germany, Couple, 18-24
  • 6.0


    07 Mar 2020
    Had to pay for bed sheets and towels which I don’t think was appropriately advertised. The bed sheets were also awful quality. Rooms were hard to find. Corridors smelt a little of smoke suggesting people were smoking in their rooms too. I wouldn’t recommend staying here if you’re properly travelling. Seemed like a place more for families and young adults partying which is a weird mix I know.
    England, Female, 18-24
  • 5.4


    14 Jun 2020
    Staff were rude and ubhelpful. Constantly over filling the room past 50% (the governments covid19 laws in place.) ammenties were closed even though there was nothing on hostel world or their website to say the kitchen and laundry were closed
    New Zealand, Male, 25-30
  • 5.4


    28 Feb 2020
    Both weekends I made the experience that other residents did not seem have any respect for the night's rest. I am aware that this is not directly related to the hostel quality, I would, however, recommend a better communication to the customers regarding this matter. Also, the cleaning lady bursted into the room at 9 in the morning, shouting whoever checks out need to do this now as checkout is at 10 (which it isn't), by that waking all up, and then sat down to wait. Also, security.
    Germany, Female, 25-30
  • 5.1


    27 Jan 2020
    No cumplió con mis expectativas. Un hotel con tantas habitaciones tenía una cocina ínfima con una sola heladera extremadamente pequeña donde no entraba nuestra comida y ademas terriblemente sucia. Los utensilios no alcanzaban. El personal bastante incapacitado y soberbio. Comparado con la misma cadena en colonia este deja mucho que desear. Te cobran las sábanas aparte. La limpieza de las habitaciones también dejan mucho que desear. Definitivamente no lo volvería a elegir ni recomendar.
    Argentina, Couple, 18-24
  • 4.0


    06 Feb 2020
    Some staff we're very rude for no reason. I had a pair of shoes stolen, my shower was broken and they didn't fix it. Very loud hotel, not very clean.
    Australia, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Pool Table