Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 1 days in advance for Free Cancellation.
  • Nice Location
  • Helpful Staff
  • Awesome Cleanliness
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Property Description

The a&o Hamburg City offers modernly furnished single, double or family rooms and spacious 4 to 8 dorms with comfortable beds. The spacious lobby and entrance area, with billiard, driving simulator and table soccer as well as a kids' play area, provides a welcoming atmosphere to relax in its international charm.
The a&o Hamburg City has a central location and very good connections to all public transportation. It is just a short 5 minute walk to the Central Station. Due to its central location the a&o is ideal to reach by car, by all forms of public transportation, and is a great starting point for excursions into the city of Hamburg.
The special highlight of the a&o Hamburg City is its rooftop terrace with an unparalleled view of the hanseatic city. The modern lobby and the stylish cafeteria invite everyone to sit back and relax.

- 24 hours reception
- All you can eat' breakfast for just 8,90 EUR from 6:00 till 10:00 am (7:00 till 11:00 am on the weekend)
- bar
- Sky TV
-24 hours snacks at our lobby-bar
- only non-smoking rooms
- daily newspaper
- Check-out till 10:00 am (11:00 am on the weekend)
-Late-Check-Out till 2:00 pm on request (12,50 EUR per room extra, only for private rooms)
- Check-In at 3:00 pm
-free WiFi in public areas and in all rooms
- multilingual and friendly staff
- ticket sale (walkabout, sight-seeing tours) and information
- credit cards VISA und Master, Maestro (for free)
- For 12,50 EUR per night, you are allowed to bring your dog (only in private rooms)
-billiard and table football
-free house safe
- Car Parking (19,00 EUR Per Day) View House Rules

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Reviews & Ratings

  • Value For Money 6.7

  • Security 7.8

  • Location 6.6

  • Staff 6.7

  • Atmosphere 6.2

  • Cleanliness 7.3

  • Facilities 6.5

Latest Reviews

  • 9.4


    23 Aug 2022
    It was a usual A&O experience, got what I've paid for. Except for the little incident in which, one person from our room (8 persons, mix), got really drunk and tried to sleep in someone else's bed (while he was still there :)). This created a big mess, and the drunk guy ended up, being kicked out. It is strange, that, even though nobody called the security, they were quick to react. (sorry for the drunk guy though, he looked like a decent guy early on).
    Turkey, Male, 18-24
  • 6.6


    15 Jul 2022
    Fint sted. Men alt for stort og proppet med mennesker overalt. Der er ingen hyggelig stemning og det ligger i et ret kedeligt område. Man skal betale for at leje sengelinned
    Denmark, Female, 25-30
  • 6.6


    14 Jul 2022
    You hear every sound from the hallway or rooms next to you, and during my stay in July there were a lot of school kid groups.. The location wasn't really amazing. Also the building is very big so I was always lost in the thousands of hallways. This hostel felt unpersonal to me.
    Belgium, Female, 18-24
  • 5.7


    10 Sep 2022
    Check in with an unfriendly person who could do with a refresh on Hostel customer service, smile and give basic information. The room was musty and needed a good proper clean. Shower door glass was broken and light fitting on the ceiling is falling off. For the price and in comparison to A&O Hauhtbahnof Hamburg this A&O City was terrible. I've stayed in many hostels and also worked in hostels for years so I know that a small amount of effort would really improve things.
    England, Female, 41+
  • 5.7


    02 Aug 2022
    The place is really understaffed and there were a lot of different problems. We had to wait about one hour for duvet covers because they ran out, they switched our rooms the second night while we were out, so they just took our stuff out of the room and put it in reception, which also means we lost some things, just small things like a toothbrush and hairbrush but still annoying. A lot of waisted time in the reception with way too litlle staff who doesn’t have time for you. Fine otherwise
    Denmark, All Female Group, 18-24
  • 5.7


    29 Jul 2022
    The guest kitchen was not great and the staff was not that friendly or helpful
    Netherlands, Mixed Group, 18-24
  • 5.7


    10 Jul 2022
    When I got there, the one who welcome me was rude.
    Denmark, Female, 31-40
  • 5.4


    25 Aug 2022
    Children everywhere. Maybe because of summer break. So many high school students just screaming and yelling. Also kitchen is locked and you have to ask a key for it. As a backpacker, I found this to be a very bad experience. But if you looking for the cheapest option in Hamburg, this is one of them. Only go here to sleep, but don't expect to meet many other people.
    Netherlands, Male, 18-24
  • 5.4


    06 Jul 2022
    Wouldn’t ever go back. So much disgusting food thrown on the windows, a LOT of teens screaming about untill around 3 in the morning.. just a horrible night:(
    Netherlands, Couple, 18-24
  • 4.6


    18 Jul 2022
    Chaotic place. Understaffed. Autocheck-in didn't work along with the lifts to the side we were staying in. But nobody told us this so we walked around looking for our room for what felt like an eternity. In the end when they did tell us where the room was it was ok.
    Ireland, Male, 41+
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Pool Table