Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

The a&o Hamburg City offers modernly furnished single, double or family rooms and spacious 4 to 8 dorms with comfortable beds. The spacious lobby and entrance area, with billiard, driving simulator and table soccer as well as a kids' play area, provides a welcoming atmosphere to relax in its international charm.
The a&o Hamburg City has a central location and very good connections to all public transportation. It is just a short 5 minute walk to the Central Station. Due to its central location the a&o is ideal to reach by car, by all forms of public transportation, and is a great starting point for excursions into the city of Hamburg.
The special highlight of the a&o Hamburg City is its rooftop terrace with an unparalleled view of the hanseatic city. The modern lobby and the stylish cafeteria invite everyone to sit back and relax.

- 24 hours reception
- 'All you can eat' breakfast for just 7 € from 6:00 till 10:00 am (7:00 till 11:00 am on the weekend)
- bar
- Sky TV
-24 hours snacks at our lobby-bar
- only non-smoking rooms
- daily newspaper
- Check-out till 10:00 am (11:00 am on the weekend)
-Late-Check-Out till 2:00 pm on request (10 € per room extra, only for private rooms)
- Check-In at 3:00 pm
-free WiFi in public areas and in all rooms
- multilingual and friendly staff
- ticket sale (walkabout, sight-seeing tours) and information
- credit cards VISA und Master, Maestro (for free)
- For 5 € per night, you are allowed to bring your dog (only in private rooms)
-billiard and table football
-free house safe View House Rules

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Reviews & Ratings

  • Value For Money 7.3

  • Security 7.7

  • Location 7.3

  • Staff 7.2

  • Atmosphere 6.6

  • Cleanliness 7.8

  • Facilities 7.3

Latest Reviews

  • 9.1


    11 Apr 2019
    Brilliant hostel. Really nice rooms with ensuits and showers in the rooms. The train station opposite was perfect to get into the city also. Unfortunately the bar staff were useless
    England, Male, 25-30
  • 8.9


    24 May 2019
    Big, great hostel. Very clean. Close to the central station.
    Croatia, Female, 25-30
  • 7.4

    Very Good

    17 May 2019
    More of a hotel than a hostel, slept in a room with people 40-50 years older than me so they went to bed around 8 pm...
    USA, Male, 18-24
  • 7.1

    Very Good

    20 May 2019
    My experience was good at hotel except the guy(medium height) at reception. I told him that I had reservation he asked me from which country you are I told him then he said when did you reserved I told him that few minutes ago then he said me have not received it, come after 1hour I waited for 1 hour then again he sent me back and after 2 hour when he left the counter his colleague give me keys. He was the most racist person I have met in my life. I was fasting that day and he ruined my day.
    Pakistan, Male, 18-24
  • 6.3


    15 Apr 2019
    Not really a hostel, just a hotel. Crates in the rooms that you can lock. A downside is you have to pay for sheets. *Note: Check in queues get really long at 3 p.m. and shortly after
    USA, Male, 18-24
  • 4.9


    20 May 2019
    Upon arrival I waited for 45 minutes in the check-in queue. The staff seemed distracted and overwhelmed by the amount of groups that were arriving that night even though this should be a standard procedure. I had booked a bed in a female dorm for one night. However, after I finally got the key card for the room, it turned out they had put me into a mixed dorm. I had to queue for another hour (!) to change into the female dorm I had booked! I got a free drink because of this but still unpleasant
    Germany, Female, 25-30
  • 3.4


    20 May 2019
    My group and I arrived to Hamburg early in the morning. We walked 15 minutes from the bus station to the hostel. I definitely would not want to do this walk alone. Went under dark bridges and felt like I was in the ghetto. Trash and graffiti everywhere. Staff was very rude, however, they let us cancel our reservation for free when we decided it wasn’t worth our time to stay at this hostel. Went to Berlin instead. Highly recommend going there.
    USA, Female, 18-24
  • 3.4


    06 Apr 2019
    Horrible organization. Put me in a all girls dorm (according to my roommate this had happened several times that week already) and made me get out at about 1 a.m when I was already sleeping and everyone in the room was fine with it for the night. On top of that the washer worked good but the drier didn't work and the employees were useless in helping me try and figure out the drier which never got done so I had wet clothes for the past couple days. Don't go here.
    Canada, Male, 25-30
  • 3.1


    28 Mar 2019
    I do not recommend this hostel what so ever. Horribly understaffed anytime I had questions about the area or hostel I would have to wait at least 10-15 minutes in line. The lockers were alright but was unable to use my own lock on them as it would not fit! They provided a lock that just closes it after working with it for a long period of time and waking up everyone in my room! I will not be back.
    Canada, Male, 18-24
  • 2.0


    05 Apr 2019
    Firstly our bedroom smell really bad to alcohol, the bathroom wasn't cleaned and furthermore someone had taken the blanket and the pillow of our beds, what it's a bit disgusting. Secondly, the security is absolutely none. Someone in my room stole my money and left. In the reception they gave me any solution, even they said that these things can happen because the hostel is big. There is any control of who enter and leave. Third, the people in the share rooms are especially strange.
    Spain, Female, 18-24
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  • Free City Maps
  • Free WiFi
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Pool Table