Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/27
Book more than 7 days in advance for Free Cancellation.
7.7
  • Great Location
  • Brilliant Staff
  • Awesome Cleanliness
Read all reviews

Property Description

The a&o Hamburg City offers modernly furnished single, double or family rooms and spacious 4 to 8 dorms with comfortable beds. The spacious lobby and entrance area, with billiard, driving simulator and table soccer as well as a kids' play area, provides a welcoming atmosphere to relax in its international charm.
The a&o Hamburg City has a central location and very good connections to all public transportation. It is just a short 5 minute walk to the Central Station. Due to its central location the a&o is ideal to reach by car, by all forms of public transportation, and is a great starting point for excursions into the city of Hamburg.
The special highlight of the a&o Hamburg City is its rooftop terrace with an unparalleled view of the hanseatic city. The modern lobby and the stylish cafeteria invite everyone to sit back and relax.

- 24 hours reception
- All you can eat' breakfast for just 7,9 € from 6:00 till 10:00 am (7:00 till 11:00 am on the weekend)
- bar
- Sky TV
-24 hours snacks at our lobby-bar
- only non-smoking rooms
- daily newspaper
- Check-out till 10:00 am (11:00 am on the weekend)
-Late-Check-Out till 2:00 pm on request (10 € per room extra, only for private rooms)
- Check-In at 3:00 pm
-free WiFi in public areas and in all rooms
- multilingual and friendly staff
- ticket sale (walkabout, sight-seeing tours) and information
- credit cards VISA und Master, Maestro (for free)
- For 10 € per night, you are allowed to bring your dog (only in private rooms)
-billiard and table football
-free house safe
- Car Parking (19,00 € Per Day) View House Rules

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Reviews & Ratings

  • Value For Money 7.6

  • Security 8.0

  • Location 7.6

  • Staff 7.7

  • Atmosphere 7.3

  • Cleanliness 7.9

  • Facilities 7.7


Latest Reviews

  • 9.7

    Superb

    05 Feb 2020
    Great stay. Would definitely return!
    USA, All Male Group, 25-30
  • 9.4

    Superb

    08 Feb 2020
    Great place! It was clean, modern, and well maintained. Staff was so nice and helpful if we had any questions. Rooms were larger than expected! Location was ok, not very central but there is a subway station very close by and the road it is in can be noisy.
    USA, Female, 18-24
  • 8.9

    Fabulous

    14 Feb 2020
    Our only complaint was the inaccessibility of the bed: hardly enough room to squeeze around it to get in! Another 10 cm each side would have been barely adequate. Another trash can in the main room would have been nice, too. Staff was great: very helpful and efficient. Twice we had sandwiches or pizza at the bar when it was too cold or too far to walk to a restaurant. They were good, a surprise!
    USA, Male, 41+
  • 8.0

    Fabulous

    09 Dec 2019
    The hostel was clean and the room was quite spacious. However, the staff was incredibly rude: since my phone broke while I was on a trip to Hamburg, I kindly asked the reception to help me print my bus ticket - which I had saved virtually on my phone. The girl at the reception was very rude and spoke back to me in a very sassy tone, refusing to help whatsoever. I was going to recommend this hostel to some friends who will be visiting Hamburg for a few days next month, but I won't.
    Greece, Female, 18-24
  • 7.7

    Very Good

    23 Dec 2019
    The hostel was nice overall with nice, comfortable beds and nice bathroom. However, the room was not very clean when we arrived. Checking in took a long time as only one till was available. Marked absence of chocolate mint on pillow which I absolutely hate. Mic drop
    Sweden, Female, 18-24
  • 6.0

    Good

    22 Jan 2020
    One of the dirtiest hostel I've ever stayed. Location is good.
    Turkey, Male, 18-24
  • 5.7

    Rating

    27 Dec 2019
    It was like a hotel, crazy loud families, huge building and very basic rooms. They should run more efficiently. The desk people were not helpful when we told them a man was smoking in our room, they did nothing. They were not openly kind to us, felt pretty uncomfortable the whole time. Have to buy bed sheets, which should be written much more upfront on the app. Overall felt disregarded and unsafe because of it.
    USA, All Female Group, 25-30
  • 5.1

    Rating

    27 Jan 2020
    No cumplió con mis expectativas. Un hotel con tantas habitaciones tenía una cocina ínfima con una sola heladera extremadamente pequeña donde no entraba nuestra comida y ademas terriblemente sucia. Los utensilios no alcanzaban. El personal bastante incapacitado y soberbio. Comparado con la misma cadena en colonia este deja mucho que desear. Te cobran las sábanas aparte. La limpieza de las habitaciones también dejan mucho que desear. Definitivamente no lo volvería a elegir ni recomendar.
    Argentina, Couple, 18-24
  • 4.9

    Rating

    20 Dec 2019
    We stayed for one night in a private room for two, which was quite clean at first, but having a closer look exposed some blood stains in the sheets and loose tobacco dust on the window shelf. Room was quite big, but not soundproof which made our sleeping more difficult. In the morning around 1 hour before checkout, there was a cleaner coming to our room for a second. Not a nice way to start a day by waking up to that. The response for our problems from customer service was cold and careless.
    Finland, Male, 25-30
  • 4.0

    Rating

    06 Feb 2020
    Some staff we're very rude for no reason. I had a pair of shoes stolen, my shower was broken and they didn't fix it. Very loud hotel, not very clean.
    Australia, Female, 25-30
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Facilities

Free
  • Free City Maps
  • Free WiFi
General
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
Entertainment
  • Pool Table


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