Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Nice Location
  • Helpful Staff
  • Awesome Cleanliness
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Property Description

The a&o Hamburg City offers modernly furnished single, double or family rooms and spacious 4 to 8 dorms with comfortable beds. The spacious lobby and entrance area, with billiard, driving simulator and table soccer as well as a kids' play area, provides a welcoming atmosphere to relax in its international charm.
The a&o Hamburg City has a central location and very good connections to all public transportation. It is just a short 5 minute walk to the Central Station. Due to its central location the a&o is ideal to reach by car, by all forms of public transportation, and is a great starting point for excursions into the city of Hamburg.
The special highlight of the a&o Hamburg City is its rooftop terrace with an unparalleled view of the hanseatic city. The modern lobby and the stylish cafeteria invite everyone to sit back and relax.

- 24 hours reception
- 'All you can eat' breakfast for just 7 € from 6:00 till 10:00 am (7:00 till 11:00 am on the weekend)
- bar
- Sky TV
-24 hours snacks at our lobby-bar
- only non-smoking rooms
- daily newspaper
- Check-out till 10:00 am (11:00 am on the weekend)
-Late-Check-Out till 2:00 pm on request (10 € per room extra, only for private rooms)
- Check-In at 3:00 pm
-free WiFi in public areas and in all rooms
- multilingual and friendly staff
- ticket sale (walkabout, sight-seeing tours) and information
- credit cards VISA und Master, Maestro (for free)
- For 5 € per night, you are allowed to bring your dog (only in private rooms)
-billiard and table football
-free house safe View House Rules

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Reviews & Ratings

  • Value For Money 6.9

  • Security 7.5

  • Location 6.9

  • Staff 6.8

  • Atmosphere 6.6

  • Cleanliness 7.6

  • Facilities 7.4

Latest Reviews

  • 9.7


    17 Aug 2019
    Overall I personally had a good experience. It's near the Main Train Station, The Facilitates are Good and It was Clean. There's one train station exactly near the Hostel so there's no problem regarding to distances. :)
    Romania, Male, 25-30
  • 9.4


    21 Aug 2019
    Very happy - would go there again. Desk staff were especially helpful.
    England, Male, 41+
  • 8.9


    02 Aug 2019
    Pleasant stay, clean rooms and very close to Berliner Tor station so easy to get around the city even though it’s not in the centre itself. My only negative would be the staff they weren’t the easiest to deal with. Would recommend though.
    England, All Female Group, 25-30
  • 7.7

    Very Good

    04 Jul 2019
    Clean and comfortable room. The windows were not sound-proof enough, we could hear a lot of the traffic outside. Far from the center, but near public transportation.
    France, Male, 18-24
  • 7.1

    Very Good

    01 Aug 2019
    - You do get bed sheets provided, they do not charge, or at least they didn't charge me anyway. - It does appear to be the case that nobody removes old sheets, unless the previous occupant has done so, so yes it was tricky identifying a bed initially. - Overall, the rooms are clean and have nice en-suites, separate WC and shower. - Location - the hostel is located very close to Hamburg HBF, so everything is reasonably close either walking, cycling, scootering or via public transport.
    England, Male, 25-30
  • 6.3


    24 Jul 2019
    Definitely more like a hotel than a hostel. When I first arrived it took me 2 hours to get into my room and the staff member was extremely rude. However, the next day I had to change rooms due to another guests behaviour and the staff member was extremely concerned and went out of her way to make sure I was okay. There were lots of children around and not much opportunity to meet other guests. If you are a solo female traveller please stay in a female dorm!!
    Ireland, Female, 18-24
  • 6.3


    18 Jul 2019
    Rooms are good. Location is average but fine if you walk or catch the train. Good facilities but very out of the way and hard to find. Lifts are super slow
    Australia, Female, 18-24
  • 5.7


    02 Jul 2019
    First hostel I’ve ever had to pay for bedsheets and when we arrived at the room the beds were already made. Location is not very central and difficult to find. The room was also super dusty like staff couldn’t be bothered to take some extra effort and clean. The breakfast on the other hand was very good.
    Canada, All Female Group, 18-24
  • 5.4


    15 Aug 2019
    - At least one hour waiting for the check-in. - Room not available before 3pm. - In the dorms, bathroom only in the room, meaning a lot of disturbance at night...
    France, All Female Group, 31-40
  • 5.1


    05 Aug 2019
    You have to pay for your bed sheets or take your own sleeping bag.... you need your own padlock to lock your locker... but this one is not very safe... the good thing you can bring your valuables to the reception where they put it in a safe... the room was not very clean !! I think the cleaner just put new toilet paper in the bath without cleaning it properly... :/
    Germany, Female, 18-24
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  • Free City Maps
  • Free WiFi
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Pool Table