Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


a&o Hamburg Hauptbahnhof

Book more than 1 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

In November 2007 the a&o in Hamburg opened in close proximity to the Central Station. The former Kontorhaus was once a warehouse for goods from the most varied countries. Today guests from all over the world can stay in the modern rooms of the second largest a&o in Hamburg.
The a&o Hamburg is located 500 meters or just one underground station from the Central Station. With its central location the a&o is easy to reach by car, train or even by bus and is located between Speicherstadt and Binnenalster. A perfect starting point for excursions in the city!
The building of the a&o Hamburg Hauptbahnhof is characterized by the typical hanseatic architecture with a red brick fassade that fits seamlessly in the cityscape. In addition to the modern rooms, the centrally located a&o Hamburg Hauptbahnhof also offers a large dapper lobby and an ASTRA bar with a party cellar both exuding a historical charm.

- 24 hours reception
- 'All you can eat' breakfast for just 7,90 € from 6:00 till 10:00 am (7:00 till 11:00 am on the weekend)
- bar
- Sky TV
- 24 hours snacks at our lobby-bar
- only non-smoking rooms
- daily newspaper
- Check-out till 10:00 am (11:00 am on the weekend)
- Late-Check-Out till 2:00 pm on request (10 € per room extra, only for private rooms)
- Check-In at 3:00 pm
- free WiFi in public areas and in all rooms
- multilingual and friendly staff
- ticket sale (walkabout, sight-seeing tours) and information
- credit cards VISA and Master, Maestro
- For 10 € per night, you are allowed to bring your dog (only in private rooms)
- billiard and table football
- free house safe

The house has both hotel and hostel rooms, which are located on separate floors. For individual and business travellers we have single and double rooms available. All rooms are light and have modern furnishings. They are each equipped with a shower, WC and television. Our family rooms are a good choice for parents with two children.
The hostel offers good deals on bigger multi- bed rooms, good value and affordable accommodation for big groups. At reception you will find WiFi internet access or internet terminals and a souvenir shop. We have friendly and competent staff that is always happy to help you with planning mini excursions or booking theatre tickets.

In our spacious and comfortable Premiere Sports bar you can lose track of time.
Enjoy a cool beer or a cocktail, play a game of pool or darts. We also have some video games for our guests. View House Rules

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Reviews & Ratings

  • Value For Money 7.8

  • Security 8.0

  • Location 8.1

  • Staff 7.3

  • Atmosphere 6.8

  • Cleanliness 7.5

  • Facilities 7.5

Latest Reviews

  • 9.4


    29 Aug 2020
    The location is very good. Staff was friendly and helpful, yet at arrival only one counter was being served, thus, it took very long to get the keys. Facilities were clean, unfortunately only partially accessible.
    Germany, Female, 25-30
  • 8.9


    23 Aug 2020
    I’ve stayed in the hostel for one night as I was visiting Hamburg. The location is perfect, it’s close to the main train/bus station. I visited a lot of sightseeings of Hamburg by foot. The staff was very friendly as well. I left my backpack and my laptop in the hostel after I checked out so that I could visit more places without having to worry about my heavy backpack, and I got everything back in the evening. The price is fair, even cheaper if you’re traveling on the weekdays. Recommended :)
    Kosovo, Female, 18-24
  • 8.0


    15 Aug 2020
    Everything was really easy. I arrived, I got my room and the morning after I just had to leave the room card at the reception. Room was clean and comfortable. Maybe a little noisy from the corridors but acceptable. Very good location.
    Italy, Female, 25-30
  • 7.4

    Very Good

    01 Sep 2020
    My bed was covered with bloor and the walls were sticky. But for the cheap price that kind of thing is tolerable. Thanks Danke
    Canada, Female, 25-30
  • 7.4

    Very Good

    01 Sep 2020
    A nice place for a night. When you book dont forget to book appart the sheets or take some with you. It was very near the Station and it is very well connected.
    Bolivia, Female, 25-30
  • 7.1

    Very Good

    10 Sep 2020
    I stayed at this hostel for two nights. The stay was very comfortable and for the price the hostel was good. However, I did not have a good experience with hostel staff. The lady with the black curly hair at the reception desk behaved horribly when I forgot to use my mask. Literally getting loud and arguing in front of other customers. I am definitely not recommending this place to anyone or planning to stay here again. The hostel needs to train their staff to treat their guests politely.
    Pakistan, Female, 25-30
  • 6.3


    25 Aug 2020
    We had to pay an additional £3.50 (approximately) each for sheets, which we weren’t aware of before or after booking. There was no common room and the snooker/football games tables were out of use which was disappointing. The room and bathroom were clean though and enjoyed the use of the towels. The gentleman that was on the reception/bar was very friendly and accommodating :-) The first room we got allocated had an old man in who had been smoking cigarettes in it! We moved rooms.
    England, Couple, 31-40
  • 6.0


    29 Aug 2020
    As the other a&o-hostels its pretty much just another franchise hostel. Not that central, pretty clean and has a fair standard in basic facilities, but without atmosphere, and with disengaged staff that seem like they are just waiting to get off work. In general a&o has a problem with their email and phone system. We had emailed about getting a parking spot as advertised, we got no response (or parking spot), and the staff didn't really seem to care or know what to do when we showed up.
    Denmark, Male, 25-30
  • 5.4


    07 Sep 2020
    The facilities were very dirty. Really very dirty. Also the bathroom on the shared female room that I stayed on was stinking hard and was not cleaned while I was there.
    Brazil, Female, 18-24
  • 5.1


    12 Sep 2020
    The staff was rude, they seemed upset and unhappy, when checking in they ask you to pick-up your own bedclothes and bring them to your room, (first time for me), but they don't give you any instructions! The girl just pointed to 3 big piles of white bedclothes, but there was no sign or instructions to know what is what... After kindly asking for instructions I received a deep sigh from the worker and a very simple explanation like "just get this and that" with 0 intention of helping.
    Uruguay, Male, 25-30
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  • Free City Maps
  • Free WiFi
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Linen Not Included
  • Meeting Rooms
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
  • Games Room
  • Pool Table
  • Wii