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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/29

a&o Hamburg Hauptbahnhof

Book more than 1 days in advance for Free Cancellation.
7.5
  • Wonderful Location
  • Brilliant Staff
  • Awesome Cleanliness
Read all reviews

Property Description

In November 2007 the a&o in Hamburg opened in close proximity to the Central Station. The former Kontorhaus was once a warehouse for goods from the most varied countries. Today guests from all over the world can stay in the modern rooms of the second largest a&o in Hamburg.
The a&o Hamburg is located 500 meters or just one underground station from the Central Station. With its central location the a&o is easy to reach by car, train or even by bus and is located between Speicherstadt and Binnenalster. A perfect starting point for excursions in the city!
The building of the a&o Hamburg Hauptbahnhof is characterized by the typical hanseatic architecture with a red brick fassade that fits seamlessly in the cityscape. In addition to the modern rooms, the centrally located a&o Hamburg Hauptbahnhof also offers a large dapper lobby and an ASTRA bar with a party cellar both exuding a historical charm.

- 24 hours reception
- 'All you can eat' breakfast for just 7,90 € from 6:00 till 10:00 am (7:00 till 11:00 am on the weekend)
- bar
- Sky TV
- 24 hours snacks at our lobby-bar
- only non-smoking rooms
- daily newspaper
- Check-out till 10:00 am (11:00 am on the weekend)
- Late-Check-Out till 2:00 pm on request (10 € per room extra, only for private rooms)
- Check-In at 3:00 pm
- free WiFi in public areas and in all rooms
- multilingual and friendly staff
- ticket sale (walkabout, sight-seeing tours) and information
- credit cards VISA and Master, Maestro
- For 10 € per night, you are allowed to bring your dog (only in private rooms)
- billiard and table football
- free house safe

Location:
The house has both hotel and hostel rooms, which are located on separate floors. For individual and business travellers we have single and double rooms available. All rooms are light and have modern furnishings. They are each equipped with a shower, WC and television. Our family rooms are a good choice for parents with two children.
The hostel offers good deals on bigger multi- bed rooms, good value and affordable accommodation for big groups. At reception you will find WiFi internet access or internet terminals and a souvenir shop. We have friendly and competent staff that is always happy to help you with planning mini excursions or booking theatre tickets.

Fun:
In our spacious and comfortable Premiere Sports bar you can lose track of time.
Enjoy a cool beer or a cocktail, play a game of pool or darts. We also have some video games for our guests. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.8

  • Security 7.9

  • Location 8.0

  • Staff 7.3

  • Atmosphere 6.8

  • Cleanliness 7.4

  • Facilities 7.4


Latest Reviews

  • 8.6

    Fabulous

    16 Oct 2020
    Stayed in a mixed 6 bedroom. Very good location. You have to bring your own locker. Was very good value.
    Germany, Male, 18-24
  • 8.3

    Fabulous

    26 Oct 2020
    nice place for short stays. highly recommend
    Turkey, Male, 31-40
  • 7.4

    Very Good

    21 Sep 2020
    Please increase the security.
    India, Male, 31-40
  • 7.1

    Very Good

    23 Oct 2020
    Must buy materesses or you'll sleep with bed bugs. Also Female Reciptionist was rude.
    Syria, Male, 25-30
  • 7.1

    Very Good

    16 Sep 2020
    Ich habe Pandemiebedingt ein Einzelzimmer genommen. Natürlich fehlen dadurch Kontakte im Zimmer, aber auch während des Frühstücks kam kein Hostel feeling auf. Eher wie Hotel. Zudem gab es viele Schulklassen. Es ist aber natürlich vieles anders in der Corona Zeit. Es war sehr sauber und gut zu Fuß vom Hbf zu erreichen.
    Germany, Male, 25-30
  • 7.1

    Very Good

    10 Sep 2020
    I stayed at this hostel for two nights. The stay was very comfortable and for the price the hostel was good. However, I did not have a good experience with hostel staff. The lady with the black curly hair at the reception desk behaved horribly when I forgot to use my mask. Literally getting loud and arguing in front of other customers. I am definitely not recommending this place to anyone or planning to stay here again. The hostel needs to train their staff to treat their guests politely.
    Pakistan, Female, 25-30
  • 5.4

    Rating

    07 Sep 2020
    The facilities were very dirty. Really very dirty. Also the bathroom on the shared female room that I stayed on was stinking hard and was not cleaned while I was there.
    Brazil, Female, 18-24
  • 5.1

    Rating

    12 Sep 2020
    The staff was rude, they seemed upset and unhappy, when checking in they ask you to pick-up your own bedclothes and bring them to your room, (first time for me), but they don't give you any instructions! The girl just pointed to 3 big piles of white bedclothes, but there was no sign or instructions to know what is what... After kindly asking for instructions I received a deep sigh from the worker and a very simple explanation like "just get this and that" with 0 intention of helping.
    Uruguay, Male, 25-30
  • 2.6

    Rating

    04 Sep 2020
    Dogs in rooms of hostel room. It says on the website no dogs allowed. I am allergic to dogs. The cigarette machine jammed my money when telling the staff they refused to help me. Instead of opening it they said I have to contact the tobacco company. Far walk from city centre and in a dodgy place. I felt unsafe. Crazy people in my room I stayed out until early hours to avoid them. I couldnt stay another night I transferred to different hostel, the website and a&e blamed each other for refund.
    England, Female, 25-30
  • 2.3

    Rating

    09 Oct 2020
    We arrived at this hostel at about 8pm there was a big cue in the front. When we got our key we got no instructions as to where the kitchen was or anything to welcome us or about covid. We went to our room and the corridors and stairs were filthy. Our room was dirty there was mouldy food in the cupboards and smelt of smoke and BO. The kitchen was so tiny and also dirty. The men in our room were smoking out the window and there seemed to be no one around to help us with this. not staying again!
    England, Couple, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free WiFi
General
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Linen Not Included
  • Meeting Rooms
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
Entertainment
  • Games Room
  • Pool Table
  • Wii


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