Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


a&o Hamburg Hauptbahnhof

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Awesome Cleanliness
Read all reviews

Property Description

In November 2007 the a&o in Hamburg opened in close proximity to the Central Station. The former Kontorhaus was once a warehouse for goods from the most varied countries. Today guests from all over the world can stay in the modern rooms of the second largest a&o in Hamburg.
The a&o Hamburg is located 500 meters or just one underground station from the Central Station. With its central location the a&o is easy to reach by car, train or even by bus and is located between Speicherstadt and Binnenalster. A perfect starting point for excursions in the city!
The building of the a&o Hamburg Hauptbahnhof is characterized by the typical hanseatic architecture with a red brick fassade that fits seamlessly in the cityscape. In addition to the modern rooms, the centrally located a&o Hamburg Hauptbahnhof also offers a large dapper lobby and an ASTRA bar with a party cellar both exuding a historical charm.

- 24 hours reception
- 'All you can eat' breakfast for just 7 € from 6:00 till 10:00 am (7:00 till 11:00 am on the weekend)
- bar
- Sky TV
-24 hours snacks at our lobby-bar
- only non-smoking rooms
- daily newspaper
- Check-out till 10:00 am (11:00 am on the weekend)
-Late-Check-Out till 2:00 pm on request (10 € per room extra, only for private rooms)
- Check-In at 3:00 pm
-free WiFi in public areas and in all rooms
- multilingual and friendly staff
- ticket sale (walkabout, sight-seeing tours) and information
- credit cards VISA and Master, Maestro (for free)
- For 5 € per night, you are allowed to bring your dog (only in private rooms)
-billiard and table football
-free house safe

The house has both hotel and hostel rooms, which are located on separate floors. For individual and business travelers we have single and double rooms available. All rooms are light and have modern furnishings. They are each equipped with a shower, WC and television. Our family rooms are a good choice for parents with two children.
The hostel offers good deals on bigger multi- bed rooms, good value and affordable accommodation for big groups. At reception you will find WiFi internet access or internet terminals and a souvenir shop. We have friendly and competent staff that is always happy to help you with planning mini excursions or booking theatre tickets.

In our spacious and comfortable Premiere Sports bar you can lose track of time.
Enjoy a cool beer or a cocktail, play a game of pool or darts. We also have some video games for our guests. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.7

  • Security 7.6

  • Location 8.1

  • Staff 7.8

  • Atmosphere 7.0

  • Cleanliness 7.9

  • Facilities 7.1

Latest Reviews

  • 10.0


    12 May 2019
    Of dozens of hostels across all of Europe, A&O Hamburg Hauptbahnhof one of the nicest if not the nicest hostel I have ever stayed at. The building is enormous, modern, and extremely clean. I really didn’t want to leave to head to my next destination because of how much I’d enjoyed my stay. If you have a little extra cash, a private room is well worth it. Would certainly stay here again and recommend to everyone I know who goes to Hamburg.
    USA, Mixed Group, 18-24
  • 9.4


    26 Apr 2019
    Great visit and good hostel. Very good value for money.
    England, Male, 25-30
  • 8.9


    01 Feb 2019
    Very nice hostel within walking distance of the central train station.
    England, Male, 18-24
  • 8.3


    18 Feb 2019
    Great location, easy to get everywhere in the city, Train/Bus station nearby, it was clean, friendly staff. Overall - Very good for the money, too bad you have to pay extra for bed sheets, but it's in their description so hey...
    Poland, Male, 25-30
  • 7.4

    Very Good

    19 Feb 2019
    Overall good experience at the hotel. A few dirty areas in the bathroom and a dirty kettle which was for rent only.
    Denmark, Mixed Group, 18-24
  • 7.1

    Very Good

    22 May 2019
    It was well administered, good breakfast.Bed a little hard and itchy, the curtain didn't cover the window and was thin so the light came in , blackout blinds would be even better. It is next to the train track so some noise inevitable. Staff were lovely and very helpful especially Linda .
    England, Female, 41+
  • 7.1

    Very Good

    31 Dec 2018
    Nobody cleans the room (throwing trash and put some more tissues) while I stayed (maybe because nobody checked out before I do). The shower is kind of horrible. Because it leaks when you take a bath, making the floor flooded with water. Otherwise it was pretty okay, though it was more pricy compared to other hostels in other German cities
    Indonesia, Female, 18-24
  • 6.6


    25 Apr 2019
    When we came back, other guy slept in my bed
    Ukraine, Couple, 25-30
  • 5.7


    26 Feb 2019
    You get a bed, but not much more. We felt like a problem rather than guests.
    Norway, All Female Group, 18-24
  • 3.1


    24 Jan 2019
    This hostel was really bad. I had my hat stolen from my bed whilst I was sleeping with it on the post of my bed, I found that food was stolen when I’d only left the room for a couple minutes. Staff removed my towel from bathroom and “lost it” for a while before finding it in the basement. The hostel itself was very grubby and outdated, our room of 8 people only had 3 sockets to charge phones. No security and the staff didn’t seem to care and weren’t helpful with questions. Go somewhere else!
    England, All Male Group, 18-24
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  • Free City Maps
  • Free WiFi
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Linen Not Included
  • Meeting Rooms
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
  • Games Room
  • Pool Table
  • Wii