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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For groups of 10 or more persons:

- until 4 weeks prior to arrival date free of charge
- until 2 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

For groups of 20 or more persons:

- until 8 weeks prior to arrival date free of charge
- until 4 weeks prior to arrival date 50% of the agreed total price
- until 8 days prior to arrival date 75% of the agreed total price
- from 7th day prior to arrival 90% of the agreed total price.

Additional Terms and Conditions

Property will debit 50% of the agreed total price 8 weeks or less than 8 weeks before arrival from your credit card.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/24

a&o Hamburg Hauptbahnhof

Book more than 7 days in advance for Free Cancellation.
7.3
  • Great Location
  • Brilliant Staff
  • Awesome Cleanliness
Read all reviews

Property Description

In November 2007 the a&o in Hamburg opened in close proximity to the Central Station. The former Kontorhaus was once a warehouse for goods from the most varied countries. Today guests from all over the world can stay in the modern rooms of the second largest a&o in Hamburg.
The a&o Hamburg is located 500 meters or just one underground station from the Central Station. With its central location the a&o is easy to reach by car, train or even by bus and is located between Speicherstadt and Binnenalster. A perfect starting point for excursions in the city!
The building of the a&o Hamburg Hauptbahnhof is characterized by the typical hanseatic architecture with a red brick fassade that fits seamlessly in the cityscape. In addition to the modern rooms, the centrally located a&o Hamburg Hauptbahnhof also offers a large dapper lobby and an ASTRA bar with a party cellar both exuding a historical charm.

- 24 hours reception
- 'All you can eat' breakfast for just 7 € from 6:00 till 10:00 am (7:00 till 11:00 am on the weekend)
- bar
- Sky TV
-24 hours snacks at our lobby-bar
- only non-smoking rooms
- daily newspaper
- Check-out till 10:00 am (11:00 am on the weekend)
-Late-Check-Out till 2:00 pm on request (10 € per room extra, only for private rooms)
- Check-In at 3:00 pm
-free WiFi in public areas and in all rooms
- multilingual and friendly staff
- ticket sale (walkabout, sight-seeing tours) and information
- credit cards VISA and Master, Maestro (for free)
- For 5 € per night, you are allowed to bring your dog (only in private rooms)
-billiard and table football
-free house safe

Location:
The house has both hotel and hostel rooms, which are located on separate floors. For individual and business travelers we have single and double rooms available. All rooms are light and have modern furnishings. They are each equipped with a shower, WC and television. Our family rooms are a good choice for parents with two children.
The hostel offers good deals on bigger multi- bed rooms, good value and affordable accommodation for big groups. At reception you will find WiFi internet access or internet terminals and a souvenir shop. We have friendly and competent staff that is always happy to help you with planning mini excursions or booking theatre tickets.

Fun:
In our spacious and comfortable Premiere Sports bar you can lose track of time.
Enjoy a cool beer or a cocktail, play a game of pool or darts. We also have some video games for our guests. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.2

  • Security 7.6

  • Location 7.5

  • Staff 7.6

  • Atmosphere 6.6

  • Cleanliness 7.7

  • Facilities 6.9


Latest Reviews

  • 8.3

    Fabulous

    30 Jul 2019
    My stay at this hostel was short and sweet! There isn't a great deal to do in the area, but the hostel is in close proximity to the train station, making it easy to travel on the metro. Luckily, unlike other A&O hostels, there were lockers in the room and hairdryers in the bathrooms. I checked in early and was able to leave my bag in the luggage room, which was locked by reception. Only downside is that there is NO KITCHEN, but there is still a great atmosphere at the bar. Would recommend!
    England, Female, 18-24
  • 8.0

    Fabulous

    03 Aug 2019
    -Beds were not numbered so did not know what beds were free -was not notified that we would have to pay for bedding and towels
    England, Couple, 18-24
  • 8.0

    Fabulous

    27 Jul 2019
    The locationis perfect, right in the center. I was impressed by seeing the guy cleaning the room (it's really a clenning process, diferent from other hostels). The staff is just ok... Now the bad part is the eletrical sockets... there was only ONE almost in the sealing for a 6 bed room, there were two more inside the bathroom in which we had to share with everyone and leave our eletronicals under the vapor from the shower... very frustrating...
    Brazil, Male, 31-40
  • 6.9

    Good

    04 Aug 2019
    The room itself was fine, I booked a private one so I could catch up on sleep. The staff had told me it was ready, but when I went up, there were three people frantically cleaning the room and arguing with each other. I waited a few minutes and then I could enter the room. Generally, as well, the staff weren't very friendly. 3 to 5 of them might be standing around the desk and none would go out of their way to help you. They could definitely be more professional and hospitable.
    Canada, Male, 25-30
  • 6.6

    Good

    05 Aug 2019
    Got the job done
    USA, Male, 18-24
  • 6.3

    Good

    27 Aug 2019
    Not sure if it was the weather or what, but yhe whole place felt sticky inside and it was uncomfortable. Nothing seemed very clean and just felt damp overall. I had a terrible sleep.
    Canada, Male, 31-40
  • 5.7

    Rating

    13 Sep 2019
    The hostel is supposed to be close to Hauptbahnhof, but it’s hard to get there and far from the station. Especially because of all the construction work. I didn’t feel especially safe in the area. When I got there, the staff was very inefficient and not especially helpful as my key card wasn’t working and I had to go up to my room and down again 3 times before they gave me a new card. The room was fine, clean but too few plugs for all the guests in the room. Bed linen not included in the price.
    Norway, Female, 18-24
  • 5.1

    Rating

    06 Aug 2019
    "You have rated this property lower than we expected, to help improve the service, please leave a comment below" - stay there yourself and find out. Silly how you have to describe a negative review on this site. Very smelly, anyone can walk in and out, surcharges for everything. But good location and comfortable beds.
    Canada, Mixed Group, 25-30
  • 3.1

    Rating

    15 Aug 2019
    Very expensive for nothing at all. Bad vibes bad start extreme expensive prices just doesn't worth anything.
    Egypt, Male, 25-30
  • 2.0

    Rating

    04 Aug 2019
    I didn’t end up staying at this hostel but paid full price anyways? Am i entitled to some sort of compensation even though I didn’t cancel? Thank you
    Canada, Male, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free WiFi
General
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Linen Not Included
  • Meeting Rooms
  • Parking
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
Entertainment
  • Games Room
  • Pool Table
  • Wii


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